Pinewood Manor

Pros

• The director Wilma Hanna is credited with making the transition from the previous facility smooth and comforting, and for arranging hospice promptly while checking in during the final days.
• The male nurses Eddie and Mack are described as attentive, gentle, and compassionate in their care, with supportive ministrations from Sylvia and Barbara.
• The upkeep and cleanliness of the facility are praised as superb.
• One reviewer unreservedly recommends the facility, trusting that the staff will provide attentive care.
• The transition into Pinewood Manor quickly alleviated the reviewer's initial fears.
• The community takes pride in caring for loved ones, reflecting positively on the local nursing home culture.

Cons

• They describe Pinewood Manor as a horrible facility that neglected their brother's medications for seven days and failed to treat him properly.
• They claim the facility did not provide rehab or appropriate medical care, risking their brother's health.
• They state the staff repeatedly disrespected patients and did not assist them when needed.
• They report poor communication, with calls not returned, being left on hold for long periods, and requests for assistance ignored.
• They believe the facility should be shut down and should not be allowed to house or rehab patients.
• They allege basic needs were neglected, including no hot water in the rooms.
• They accuse administrators and staff of a lack of knowledge and professionalism and call for investigations.
• They say they filed complaints with state agencies, BBB, Medicare/Medicaid, and the police.
• They claim conditions worsened after the hospital takeover and argue a newer, better facility is needed.

Review

A number of reviews paint a troubling picture of Pinewood Manor, framing it as a place where some residents do not receive the care they were promised. One family recounts a dire situation involving a brother who has chronic diabetes, high blood pressure, and heart problems. They allege that, for seven days, he was not given any of his prescribed medicines, a lapse they describe as neglectful and potentially life-threatening. After discovering this, the family moved him to another facility. In their view, the combination of neglect and an apparent lack of accountability demonstrates a level of care far below what one would expect in a rehab and skilled nursing setting.

Other comments focus on the quality of therapy and overall safety, with one reviewer suggesting that the evidence captured in photos speaks for itself. They urge others not to post photos publicly but insist that the facility should be shut down due to the conditions seen. This sentiment is echoed by a friend who had worked in home health, indicating personal experience with back surgery and warning families to check on loved ones if they have someone placed there. The underlying thread is a warning that what is happening behind the doors of Pinewood Manor may be more extensive than surface impressions reveal, and that serious harm could occur if families do not remain vigilant.

A different review centers on communication and responsiveness, or the lack thereof. The reviewer describes repeated disrespect when they call the facility to inquire about a family member, noting a pattern of poor communication that is especially troubling given that many residents may be developmentally disabled and less able to advocate for themselves. They point to Covid-era restrictions as a complicating factor that makes proactive outreach even more essential, yet share concrete examples: requests for callbacks were ignored, calls were left on hold for extended periods (one incident allegedly involved 44 minutes on hold), and attempts to reach staff or administration did not yield timely or satisfactory responses. This account emphasizes not just isolated incidents but a broader concern about the facility's willingness and ability to keep families informed.

Amid these criticisms, there are compliments that acknowledge some positive experiences. One review celebrates the leadership of a long-tenured director, Wilma Hanna, who is credited with smoothing the transition when the facility changed hands and with arranging hospice care without delay. The same account praises certain staff members - two male nurses named Eddie and Mack, and aides Sylvia and Barbara - for their attentiveness, gentleness, and compassionate care during a loved one's end-of-life phase. The facility's upkeep and cleanliness are also described as superb, contributing to a perception that, for some, Pinewood Manor can be a reassuring place to be cared for when the staff are in sync with families' needs and expectations.

A starkly negative voice in the collection zeroes in on what they see as systemic deficiencies. This reviewer alleges a broader pattern of lacking knowledge and professionalism and states that they removed their family member from Pinewood Manor for safety reasons. They claim to have filed formal complaints with state authorities, the Better Business Bureau, Medicare/Medicaid, and the police, suggesting an expectation of an official investigation. In their view, basic comforts are missing, including hot water in the rooms, which they argue indicates deeper problems with infrastructure and care standards. The tone here is vehement, with damage to credibility directed at the administration and a call for accountability through formal channels.

Finally, the collection includes criticism tied to a broader organizational structure, noting that the Hawkinsville Hospital oversees the facility and implying that the takeover did not improve conditions. The reviewer here contends that the quality of staff remains poor and that the institution has regressed since the hospital assumed control. They advocate for significant change, including the construction of a new, up-to-date facility adjacent to the hospital to offer a more pleasant living environment and a higher standard of care. The sentiment is that care should honor the residents' dignity and treat it as a home rather than a place merely to house them, with a stronger emphasis on staffing, professionalism, and modernization.

Taken together, the reviews present a wide spectrum of experiences at Pinewood Manor and the neighboring care environment. Some families describe alarming lapses in medication administration, neglect in daily care, and troubling communication gaps that leave relatives feeling excluded from their loved ones' treatment. These accounts stress the fragility of patient safety when families cannot rely on timely updates or decisive action from staff. Simultaneously, other families recount moments of compassionate care, attentive staff, and smooth coordination of hospice services, illustrating that experiences can vary considerably within the same facility. The contrasts raise questions about consistency, accountability, and the fundamental commitment to treating residents with dignity and thorough, responsive care.

This particular area of Hawkinsville, Georgia offers a mix of essential services and amenities that cater to the needs of seniors. With several places of worship nearby, individuals can easily maintain their spiritual practices. There are also various dining options such as Subway, La Cabana Mexican Restaurant, and Huddle House for convenient meal choices. The availability of healthcare providers like Dan S Maddock Cancer Treatment Center and Taylor OBGyn ensures access to medical care in close proximity. Additionally, pharmacies like Hawkinsville Drug Company and Walgreens provide easy access to medications. For recreation, River Town Park Downtown Hawkinsville offers a serene outdoor space for leisurely walks or picnics. Overall, this neighborhood provides a range of services that contribute to a comfortable and convenient senior living experience.

Places of Worship

• Broad Street Baptist Church (0.3 miles)
• Southern Baptist Convention (0.3 miles)
• Church of God by Faith (0.3 miles)
• Southern Baptist Convention (0.4 miles)
• First Baptist Church (0.6 miles)
• Christian Hope Baptist Church (0.6 miles)
• St Thomas AME Church (0.7 miles)

Restaurants

• Subway (0.3 miles)
• Tom & Sandy's Horseshoe Restaurant (0.5 miles)
• La Cabana Mexican Restaurant (0.5 miles)
• Lacabana Mexican Restaurant (0.5 miles)
• Hardee's (0.6 miles)
• Huddle House (0.6 miles)
• Peking House (0.7 miles)

Physicians

• Dan S Maddock Cancer Treatment Center (0.7 miles)
• Sandra S Kopacz (0.8 miles)
• Georgia Cancer Specialists (0.8 miles)
• Taylor OBGyn (0.9 miles)
• Orthopaedic Associates (0.9 miles)
• Castillo Armando Dr (10.5 miles)
• Gibbs (11.2 miles)

Pharmacies

• Hawkinsville Drug Company (0.7 miles)
• Community Care Pharmacy (0.7 miles)
• Walgreens (0.8 miles)
• Batts Drug Company (0.9 miles)
• Institutional Pharmacy Solution (0.9 miles)
• Elder Care Pharmacy (1.5 miles)
• Porter Pharmacy & Gifts (10.3 miles)

Hospitals

• Taylor Regional Hospital (0.9 miles)
• Taylor Regional Hospital (0.9 miles)
• Bleckley Memorial Hospital (10.5 miles)

Parks

• River Town Park Downtown Hawkinsville (1.1 miles)
• Hawkinsville State Park (1.6 miles)

Transportation

• Frog's Buck Shop (4.2 miles)
• Serenity 213 (12.2 miles)

Cafes

• Knights Dining (10.5 miles)