New Horizon's North

Pros

• The staff demonstrated outstanding professionalism from the nursing aides to the physical and occupational therapists.
• There was exceptional service and care across all departments, including nutrition and cleaning staff.
• The facility is well maintained and residents are well cared for.
• The nurses are described as skilled and personable, each with a distinct personality and strength.
• The therapists are commended for perseverance and for helping residents regain mobility.
• Family members reported that staff went above and beyond in caring for their loved ones over many years.
• Reviewers credit the care team with saving a resident's life and making a significant positive impact on recovery.

Cons

• The nurses and staff here are awful.
• The place is a disaster.
• Residents sit with odors on them and are bathed only twice a week.
• An heirloom ring was stolen from a resident; belongings were missing.
• Medications were changed or not given regularly, and some weren't given.
• The CNAs treated the patient as if they didn't know her diagnosis and dropped her multiple times.
• They threw her out and wouldn't let her return to hospital care.
• The place is horrible and needs to be investigated; it should be shut down.

Review

Across the collection of experiences shared about this Limestone rehabilitation setting, a broad spectrum emerges. Some patients and families describe exceptionally positive, even life-changing care, while others recount disheartening neglect, policy problems, and serious safety concerns. Taken together, the reviews sketch a facility where individual experiences seem to hinge on staffing, specific departments, and perhaps which staff are on duty at a given time. The most consistent thread is that therapy and rehab can be transformative for some residents, even when other aspects of the facility fall short.

Many reviewers foreground the quality of rehab therapy and the dedication of frontline staff. One person credits "really great professionalism all the way from the nurses aides to the physical/occupational therapists," noting that the entire team - from nutrition to cleaning staff - contributes to a well-kept environment and strong resident care. Another account highlights a stunning turn-around after a fall: a patient who stayed for short-term rehab to regain walking and independence reports that therapists were "awesome" and that "because of them today I am walking." A separate testimonial speaks to "beautiful nurses" with each one bringing a distinct personality and intelligence to her care, suggesting that the nursing team can feel both capable and caring when things align well. In these narratives, the rehab program and the therapists are portrayed as the bright spot, capable of producing meaningful recoveries and restoring independence.

Alongside these positive rehab stories, there are hopeful recollections of longer stays and deeply grateful families. One review describes a mother's eight-year-plus residency at the facility where she was "wonderfully cared for" and where staff consistently exceeded expectations for both her and her family. Another patient recounts a life-saving recovery after a serious car accident: "I stayed there 50 days and because of them today I am walking. I will be forever thankful to the staff." These stories emphasize not only clinical competence but also empathy, persistence, and a commitment to going above and beyond for individual patients in ways that leave families feeling reassured about the people who cared for their loved ones.

Not all experiences were positive, and several reviews shift abruptly to strong dissatisfaction. A grim verdict - "I wouldn't send a dog there. The staff were good, but the place is a disaster" - captures a sentiment that the facility's environment or management undermines any potential benefits of capable care providers. Another reviewer describes the place as a "nightmare," recounting a sequence of failures related to diagnosis, treatment, and discharge, including missed or mishandled medications, lack of follow-up, and a sense that her aunt's care was mishandled because of communication gaps and incorrect assumptions about her condition. The negative reports also include clear concerns about safety and respect for residents, with mentions of being watched, regulated, or treated as if they were expendable if trouble arose.

A recurring concern is operational capacity and its impact on resident dignity and hygiene. One reviewer notes that even in a time of staff shortages, the lack of basic care can become visible in odors around residents and in policies that limit baths to twice a week, sparking frustration and anger. Another post details a troubling incident involving an heirloom ring removed from a deceased relative's hand, followed by warnings to others: "Don't send anything that you want back to this place. Everyone who has stuff missing should call the police." The thread of alleged theft, misplacement, and a culture that appears to minimize accountability undercuts trust in the facility's ability to protect residents' belongings and honor their loved ones.

There are also stark, alarming accounts of medical and care lapses that go beyond policy concerns. One family member describes a situation where a loved one's aunt with a serious diagnosis was not properly treated, resulted in repeated injuries, and was eventually "thrown out" of the facility. In another extreme report, the patient describes being admitted, then effectively imprisoned within the facility, with medications changed without notice, no outside access, and a culture that discourages speaking up. This review also documents outbreaks and aggressive isolation due to contagious infections, as well as complaints about the food quality, lack of television or phone access, and the overall sense that the environment prioritized containment or compliance over comfort and connection.

Toward the end of the collection, another voice explicitly condemns the facility: "This place is the worst; staff needs to be disciplined. This place needs to completely clean house." The reviewer paints a picture of a system at odds with patient care - where changes to medications happen without clear communication, where residents are discouraged from leaving, and where even basic respect can feel transactional. The more harrowing accounts of isolation due to VRE and a Norovirus outbreak, combined with comments about rooms lacking televisions and phones unless supplied by families, add to a narrative of restrictive, impersonal care experiences that stand in stark contrast to the more hopeful stories of recovery and dedication from therapists.

Taken together, these reviews reveal a facility capable of extraordinary rehabilitation outcomes and compassionate care, yet also a place where significant problems in management, safety, and daily living conditions can undermine the healing process. For families weighing care options, the message is nuanced: the quality of care can be outstanding in the therapy and nursing teams, but overall resident experience may be compromised by staffing levels, policy enforcement, and accountability. If you're considering this rehab setting, these voices encourage a close, on-site assessment of staff consistency, medication practices, safety protocols, and the facility's responsiveness to concerns - especially in areas like medication management, personal belongings, and infection-control procedures.

This part of Gainesville, Georgia offers a convenient and bustling location with a variety of amenities nearby. With multiple pharmacies in close proximity, medical services are easily accessible, including reputable physicians and surgical centers. In terms of dining options, there are several restaurants providing diverse cuisines to suit different tastes. Additionally, popular cafes such as Longstreet Cafe and Starbucks offer a relaxed atmosphere for socializing or enjoying a cup of coffee. For outdoor recreation, residents can visit nearby parks like Laurel Park or Thompson Bridge Park for leisurely walks or picnics. Overall, this area provides a mix of healthcare facilities, dining establishments, and recreational spots, making it an appealing choice for senior living.

Pharmacies

• Medical Park Pharmacy (0.3 miles)
• Kroger Pharmacy (0.5 miles)
• Medical Park Pharmacy (1.1 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• Mc Elveen's Pharmacy (2.1 miles)
• CVS Pharmacy (2.5 miles)

Physicians

• Heritage Ob Gyn PC (0.3 miles)
• Gainesville Eye Associates (0.3 miles)
• Surgical Oncology Of Northeast Ga (0.3 miles)
• Mountainview Pediatrics (0.3 miles)
• Atlanta Gastroenterology Associates (0.6 miles)
• Gainesville Surgery Center (0.7 miles)
• Southeastern Gynecologic Oncology (1.3 miles)

Restaurants

• Senor Fiesta (0.5 miles)
• Chick-Fil-A (0.6 miles)
• Huddle House (0.7 miles)
• McDonald's (0.7 miles)
• Rabbittown Cafe (1.1 miles)
• Bluefin Hibachi & Sushi (1.2 miles)
• Burger & Shake lll (1.2 miles)

Hospitals

• 1480 Building (1.3 miles)
• NGHS - North Tower (1.7 miles)
• Northeast Georgia Labor And Delivery (1.9 miles)

Places of Worship

• St Michael Catholic Church (1.4 miles)
• Unity of Gainesville Church (2.7 miles)
• Free Chapel Worship Center (6 miles)
• Northlake Baptist Church (7.9 miles)
• Lula United Methodist Parsonag (8.3 miles)

Cafes

• Longstreet Cafe (1.9 miles)
• Starbucks (2.3 miles)
• Longstreet Cafe (3.6 miles)
• Starbucks (4 miles)
• Starbucks (7.7 miles)

Parks

• Laurel Park (2.2 miles)
• Longwood Park (3.3 miles)
• Thompson Bridge Park (3.6 miles)
• Don Carter State Park (5.6 miles)