1043 Longstreet Road, Elberton, GA 30635
For more information about senior living options: (866) 208-4318
Overall Review of Heardmont Health And Rehabilitation
Pros
The guardian notes that everyone goes out of their way to be friendly.- The aunt has a lot of good food and is clean and looks well cared for.
- The guardian receives calls when there is a problem, and the aunt seems content.
- The facility offers excellent care.
- The staff helped with placement and stayed in constant contact with the family.
- It is very affordable.
- The place is very clean and friendly; everyone loves the residents.
Cons
The facility is poorly operated.- The staff are lazy and constantly on their phones, with a nasty attitude.
- A staff member allegedly threw a resident out of bed, leaving him unable to walk.
- The facility did not inform the family about the resident's illness or decline.
- The resident died alone, with no family present.
- There were cases of neglect, including bedsores, indicating poor care.
- Staff allegedly pressured the family to sign papers for psychiatric treatment without consent.
- The facility dumped a resident there with no clothes, money, or cigarettes, and interfered with family communications.
- Staff are racist and disrespectful, and they do not answer the phone.
- One resident was not bathed properly, resulting in a red, sore area.
Review
Heardmont Health and Rehabilitation in Elberton is best suited for families seeking a smaller, more affordable option where consistent family involvement can make a meaningful difference and where residents are relatively stable and rely on hands-on, daily caregiving. The facility’s compact size (about 60 beds in the cited profile) can translate to more direct staff contact and easier visitation, which suits families who want to stay closely connected and actively participate in care planning. For residents who do not require complex medical interventions and who can tolerate variable staff performance, Heardmont can offer a practical, cost-conscious placement with tangible personal attention when staffing aligns well.
However, prospective residents and their supporters should explicitly consider alternatives if the priority is ironclad safety, consistently high staffing standards, and transparent, proactive communication. Several reviews raise serious concerns about neglect, poor care practices, and communication gaps, including allegations of rough handling, failure to inform families promptly, and disputes over treatment decisions. Those who cannot accept potential variability in daily care or who must rely on unwavering staff accountability should look at facilities with stronger, more consistently documented oversight and a proven track record of safeguarding residents.
On the positive side, the facility is described by some families as clean, approachable, and capable of providing decent daily needs, meals that residents appreciate and a caregiving staff that, when present, can be attentive and responsive. A smaller setting can facilitate closer staff-resident interactions and more frequent check-ins during the day, and there are accounts of staff who do listen and address resident needs. The existence of garden or activity options and a family-oriented approach in certain visits suggests there is room for meaningful quality of life when operations run smoothly.
The flip side is considerable and cannot be ignored. The most forceful voices describe Heardmont as poorly operated and unreliable, with staff who are perceived as lazy or distracted, inconsistent phone communication, and minimal proactive outreach to families. Some families recount alarming experiences, bed sores, neglectful bathing, and even disputes over consent and medical management, leading to lasting harm and distrust. While other reviews note kindness and competency in some shifts or among certain team members, the overarching history conveyed by multiple accounts is one of uneven performance, managerial gaps, and a lack of dependable safety nets for residents when issues arise.
This is precisely where the pros and cons collide in a decision-maker’s calculus. The small, affordable setting can be a good fit for families who want to be deeply involved and can tolerate variability in staffing quality, provided there is an active, ongoing relationship with care managers and administrators. Yet the significant safety concerns raised by several families reduce Heardmont’s appeal for anyone prioritizing stability, predictable responses to emergencies, and rigorous oversight. Pros do not fully offset the most serious drawbacks unless attention to staffing, reporting, and resident advocacy improves markedly.
For families weighing a move to Heardmont, a structured due-diligence approach is essential. Schedule a formal tour with the administrator, ask for a current staffing matrix, and request detailed examples of how care plans are reviewed and adjusted. Inquire about recent state inspections, incident reports, and how family concerns are escalated and resolved. If choosing this community, establish a primary point of contact, confirm POA and consent processes, and set expectations for timely updates. If investigations or prior experiences with care concerns weigh heavily, alternatives, larger facilities with stronger oversight, or ones with demonstrable, consistent engagement from administrators, may be the wiser course.
60 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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