Manor Care Health Svc in Decatur, GA

Pros

• The staff are very helpful and polite.
• The environment is serene and the nurses and CNAs are great.
• Nurse Vanessa is very kind, helpful, and prompt, and she deserves five stars.
• The Rehab Team is outstanding and supportive.
• The facility feels like a family-oriented environment where residents are welcomed.
• They go above and beyond to ensure residents are comfortable and treated with respect.
• Ms. Solo is the best Unit Manager, making patients feel comfortable and well cared for.
• Ms. Karen is a patient, calm, and nurturing tech who devotes time to everyone.
• Claudine is professional and kind, with exemplary bedside manner.
• The nurses are kind and caring, and the front desk is warm and helpful.
• The building is clean, welcoming, and well-maintained.
• Becky and Benita are patient and thorough in answering questions.
• The rehab therapists provide care that supports progress and lifts spirits.
• Front desk staff offer a warm and helpful welcome, starting a positive experience.
• The facility is great, with awesome, friendly staff and a positive atmosphere.
• The care team is proactive, responsive, and attentive to residents' needs.

Cons

• The reviewer would give the facility zero stars due to unacceptable care and neglect.
• The reviewer described the place as a dump, noting it had degraded over time.
• There were reports of neglect and poor communication, with nurses not recognizing patients and care not delivered in a timely manner.
• Pills were left in a patient's bed and medications were not administered as ordered, leading to safety concerns.
• Physical therapy was neglected and started far too late, with updates rarely provided.
• A patient fell and staff downplayed the seriousness, delaying ambulance transport.
• Some staff were disrespectful or dismissive, including a CNA who snapped at a patient.
• The reviewer would not recommend the facility and warned others to avoid it due to poor care and safety concerns, including a septic event.

Review

ManorCare Health Services in Decatur is best suited for seniors who prioritize post-acute rehabilitation and a warmly engaged, family-like care culture. This community shines for residents who respond well to a strong therapy program and who want caregivers who consistently greet them with kindness, patience, and a ready smile. The facility also rewards families who value a clean, serene environment and a front-line team that many residents and visitors describe as caring and professional. Those who are looking for a highly regimented, day-by-day oversight with absolute predictability should temper expectations and compare with facilities known for tighter accountability. For anyone who has experienced chronic lapses in daily care or who needs very reliable, transparent communication at every shift, alternatives deserve consideration.

On the upside, the rehabilitation team at ManorCare is repeatedly praised as outstanding. Therapists such as Alex, Smitha, Asha, Keith, Cliff, and Michelle, along with dedicated aides, routinely deliver patient-centered progress that can restore strength and function. Many residents recover markedly under the rehab program, and wound care - led by Panchetta and supported by nurses - receives particular commendation. The nursing staff and CNAs are frequently described as compassionate, attentive, and proactive, with individual caregivers standing out for going "above and beyond" to keep patients comfortable and respected. The environment itself reinforces these strengths: clean facilities, a welcoming front desk, consistent warmth, and a sense of teamwork that patients and families notice and value.

Yet the community is not without significant downsides that cannot be dismissed. Several reviews raise flags about inconsistent care quality, delayed responses to call lights, and lapses in basic daily care such as medication administration and hydration. There are credible accounts of communication gaps between staff and families, and in a few cases of neglect that led families to discharge loved ones early. These issues are not universal, but they are persistent enough to warrant serious attention. The building's age and certain operational tensions also surface in some visits, with remarks about facilities feeling outdated or less refreshed than newer centers. Meanwhile, meal quality and consistency appear to vary, contributing to mixed experiences around daily comfort and nutrition.

The main value proposition - top-tier rehab and a compassionate care attitude - does offset a portion of the risk, but not all. For residents who need aggressive therapy, ramping up mobility, wound management, and timely discharge planning, the positives can translate into meaningful gains. Families who stay actively engaged, request specific staff, and insist on clear, frequent updates often experience smoother trajectories. However, this offset is contingent on ongoing staff reliability and accountability; without that, the risk of miscommunication and delayed care remains a real concern. In short, the strong rehab drive and caring culture can carry the day for many, but gaps in daily execution can blunt the overall experience.

Who should consider alternatives? Families with a hard requirement for unwavering daily reliability and immediate problem-solving may want to explore other options, especially if oversight and accountability have been historically challenging. Those who place a premium on a consistently high standard of meals, or who are uncomfortable with the occasional indication of older infrastructure, may prefer a newer or more tightly run facility. Families managing complex medical regimens or those who cannot frequently supervise or advocate may also want to compare other nearby options with stronger track records for timely response and exacting care standards.

Practical next steps for families evaluating ManorCare: arrange tours across multiple shifts to observe how call lights are answered, how quickly staff respond, and how therapists coordinate with nursing. Speak directly with the rehab director or unit managers to review a formal plan of care, expected therapy hours, and discharge goals. Request transparency around medication management, hydration protocols, and any recent quality improvement initiatives aimed at closing the gaps cited in negative reviews. If a resident has complex needs or a history of communication challenges, insist on a detailed, written care plan with designated points of contact. When approached with a clear care framework and proactive engagement, ManorCare can be a strong, recovery-focused choice; when oversight falters, the risk otherwise outweighs the rewards.

This part of Decatur, Georgia offers a convenient and diverse array of amenities for seniors looking to settle in the area. With easy access to multiple pharmacies, physicians, and hospitals within a few miles radius, healthcare needs can be effectively met. Additionally, there are various dining options ranging from fast food to craft beer establishments, as well as cafes for leisurely coffee outings. Places of worship are also nearby for spiritual enrichment. For recreation, several parks provide opportunities for outdoor activities and relaxation. Transportation options such as MARTA stations are accessible for getting around the city. Furthermore, entertainment options include movie theaters within a short drive. Overall, this area presents a well-rounded community that caters to the needs and interests of senior residents.

Pharmacies

• CVS Pharmacy (0 miles)
• Walgreens (0.4 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.6 miles)

Physicians

• Decatur Health Imaging (0.1 miles)
• Atlanta OB/GYN (0.6 miles)
• Dekalb Medical Ctrdecatur Decatur (1.3 miles)
• Oakhurst Pediatrics (2.5 miles)
• Northlake Emory (4.2 miles)
• Garson Padoan Sonia MD - Piedmont Urgent Care by Wellstreet (4.6 miles)
• Thomas D Gurley Jr MD (5.4 miles)

Restaurants

• Pour de Leon (0.1 miles)
• Chick-Fil-A (0.3 miles)
• Waffle House (0.4 miles)
• Wild Heaven Craft Beers (1.2 miles)
• The Lost Druid (1.2 miles)
• Golden Corral (1.2 miles)
• McDonald's (1.3 miles)

Places of Worship

• North Decatur Presbyterian Church (0.4 miles)
• First Baptist Church of Decatur (1.3 miles)
• Avondale Church Of Christ (2.5 miles)
• Greek Orthodox Cathedral of the Annunciation (3 miles)
• Rehoboth Baptist Church (3.2 miles)
• Karin Kabalah Center of Atlanta (3.6 miles)
• Haygood Memorial United Methodist Church (4.1 miles)

Transportation

• Marta - Westbound (1.2 miles)
• MARTA Inman Park - Reynoldstown Station (4.7 miles)
• MARTA - Lindbergh Center Station (5.4 miles)

Cafes

• Dancing Goats Coffee Bar (1.7 miles)
• El Tesoro (4.6 miles)
• Starbucks (4.9 miles)
• Muchacho (5.4 miles)

Parks

• Toy Park (1.7 miles)
• Leafmore Country Club (1.9 miles)
• McKoy Park (2.6 miles)
• East Lake Park (3.4 miles)
• Bessie Branham Park (3.4 miles)
• Briarlake Forest Park (3.6 miles)
• Morningside-Lenox Park Tennis Courts (4.1 miles)

Hospitals

• Atlanta VA Medical Center (1.8 miles)
• Marcus Autism Center (3.2 miles)
• North Dekalb Health Center (5.6 miles)

Theaters

• Movie Tavern Northlake Festival (3.9 miles)
• AMC Madison Yards 8 (5.3 miles)
• Regal Hollywood (5.4 miles)