Sears Manor

Pros

• The care provided to residents has been top notch most days.
• Wound care was amazing, and the team saved a leg from amputation.
• The staff is amazing and very helpful when residents are in need.
• Kim, the charge nurse, does not play when it comes to patient care.
• Management and staff are delightful, kind, and caring.
• Sears Manor is described as fresh, with no typical nursing home odor.
• The staff always goes above and beyond for each other and the patients.
• Families have found the care at Sears Manor to be warm, kind, and compassionate.

Cons

• The travel nurse was abusive, and the administrator was initially unreachable.
• A nurse left a patient sitting in feces for over an hour, and staff reportedly had the nastiest attitudes.
• The DON or Administrator did not return calls for over a week about concerns.
• The death certificate was not signed promptly despite repeated calls.
• The care team was lackluster with horrible bedside manner and inadequate staffing; the physician only visited once a month.
• They discriminated against pregnant people who were willing to work.
• The facility was described as dirty inside with poor training, and good workers were said to be let go.
• They would not answer the phone when relatives tried to check on their loved ones.

Review

Sears Manor comes across in these accounts as a place with real highs and real lows, where individual experiences can vary dramatically from shift to shift and from one family member to the next. On the positive side, several reviewers describe a culture of genuine care and capability that can shine through in critical moments. They point to strong clinical outcomes, especially in wound care, and to staff members who take patient safety and comfort seriously. One family recounts a crisis with a travel nurse that led to swift action by the administrator, followed by a clear improvement in care quality. The patient's leg was saved from amputation, and the care team - led by a commanding charge nurse named Kim - stood out for their commitment to patient welfare. In these stories, Sears Manor is shown to be a place where, when the right people are in the right roles, patients receive top-notch attention and families feel heard and reassured.

Beyond acute clinical tasks, several reviews highlight kindness, compassion, and a welcoming atmosphere. A sister who was at Sears Manor for only a few weeks prior to passing emphasizes the staff's caring and compassionate demeanor. Other visitors and longtime associates describe the facility as a place that feels more like a family environment than a cold institutional setting. They mention small, meaningful touches - like keeping bird feeders stocked outside patient windows - that symbolize a staff culture that goes above and beyond for residents and their loved ones. A reviewer who grew up around Sears Manor insists the place will always stand out as a personal favorite, noting that the staff frequently goes the extra mile to support each other and the patients.

Nevertheless, the same facility appears in several reviews as faltering in areas that matter just as much as clinical skill. A recurring theme is communication and accessibility: multiple families report difficulty reaching the DON or the administrator, with claims that timely responses and accountability are inconsistent. One account describes a nurse calling at 4:18 a.m. to discuss discharges, underscoring how important reliable, respectful communication is to families who are trying to coordinate care. Another reviewer recounts a patient who sat in feces for over an hour, and describes the overall atmosphere as having a "nastiest attitude" among some staff. Taken together, these anecdotes raise concerns about responsiveness, professionalism, and the everyday experience of residents and their families.

Concerns about staffing levels and bedside care appear in several submissions as well. Some reviews call out lackluster bedside manner, staff shortages, and periods when physicians visit infrequently, which can leave families feeling underserved or uncertain about medical oversight. There are stark accusations about neglect, and one family emphasizes the urgency of proper documentation by physicians, including death certificates, which are needed after a loved one passes. The frustration expressed in these narratives is not incidental; it touches on respect, dignity, and the basics of timely administrative handling - issues that deeply affect trust in the facility.

There are also pointed critiques of certain individuals and parts of the operation. A few comments describe persistent frustrations with specific staff members and governance decisions, including someone named Ross who, in some voices, represents problematic training and care standards. There are also allegations of discriminatory behavior in hiring practices, such as claims that pregnant applicants faced unfair treatment at the front desk. While not every reviewer shares these harsher assessments, they contribute to an overall sense that consistency and fairness are areas where Sears Manor could improve.

Despite the divergent experiences, some reviewers speak with strong optimism about the future of Sears Manor. They insist that the facility's core mission - caring for people with compassion and expertise - remains intact and even strengthens when the right team members are engaged. A long-time admirer notes that the staff's dedication to residents and their families is evident in everyday rituals and interactions, and one caregiver-adjacent reviewer even frames Sears Manor as a viable next step for rehab, capable of supporting residents back toward independence and home life when expectations are set and met.

In summary, Sears Manor presents a complex portrait: it is a place where exceptional wound care, responsive leadership at times, and a familial, caring atmosphere can shine through amid episodes of poor communication, staffing challenges, and procedural delays. Families repeatedly remind us that timely, respectful communication and consistent staffing are as crucial as clinical skill to the overall quality of care. For anyone considering Sears Manor, the takeaway is to look beyond aggregate impressions and engage directly with the culture on the ground - visiting regularly, asking pointed questions about staffing, physician visit frequency, and bedside care, and seeking out the stories of multiple staff members and families to get a clear sense of how care is delivered on the days that matter most.

Physicians

• Glynn Family Medicine Center (0.3 miles)
• Outpatient Rehabilitation Care Center-Brunswick Campus (0.3 miles)
• Bianca Pope (0.3 miles)
• Coastal Hearing and Balance Center (0.3 miles)
• Tarplee (0.5 miles)
• DiPreta Dermatology (0.5 miles)
• Alta Anesthesia Associates (0.5 miles)

Restaurants

• Willie's Wee-Nee Wagon (0.5 miles)
• Jinright's Seafood House (1.3 miles)
• Grandy's (1.5 miles)
• McDonald's (1.6 miles)
• Sonic Drive-In (1.6 miles)
• Reid's Apothecary (1.7 miles)
• Indigo Coastal Shanty (1.9 miles)

Hospitals

• Southeast GA Sleep Management (0.6 miles)
• ARC of Georgia (0.8 miles)
• Southeast Georgia Health System (1.3 miles)

Pharmacies

• Medical Center Pharmacy (0.6 miles)
• Seaside Pharmaceutical (1.2 miles)
• Walgreens (1.4 miles)
• Winn-Dixie (1.5 miles)
• Walgreens (1.5 miles)
• City Drug Store (1.9 miles)
• Altama Discount Pharmacy (2.9 miles)

Transportation

• Courtesy Cab (1.9 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (3.3 miles)
• Panera Bread (3.9 miles)

Parks

• Blue Streak Dog Park (2.3 miles)

Places of Worship

• The Crossing Of Brunswick (3.5 miles)
• First Free Will Baptist Church (4.3 miles)
• Rhema Student Ministries (4.9 miles)
• Southeast Baptist Association (5 miles)