Coastal Home Care in Brunswick, GA

Pros

• The store is warm and inviting, and Becky, Shelby, and Debbie are wonderful.
• Lisa, Becky, Keith, and the team go above and beyond to provide the best customer service.
• Everyone in the store is incredibly helpful, ensuring the right size wheelchair is ordered and a medical bed is delivered and set up on time.
• The staff are warm and friendly, giving the shopping experience a boutique-like feel.
• Kory Jenkins is extremely satisfied and will continue doing business with them.
• Customers are left with exactly what they need and are fully informed on how to use and care for it.

Cons

• The company gave customers the runaround for months and claimed a letter was sent that was never received.
• They informed customers they no longer supply the equipment, forcing them to seek alternatives.
• The process was extremely frustrating because the medically necessary item was delayed or not ordered in a timely manner.
• Billing never sent to insurance, and customers kept receiving bills while the insurance never saw the claim, incurring late fees.
• They were dishonest about charges and misrepresented insurance filings, leading to an exorbitant final bill.
• A collections agency was involved, implying unresolved billing issues.
• The cashier was rude, and the reviewer vowed not to shop there again.
• They charged for a device initially, then provided it for free, and refused to refund the charge.
• They failed to deliver a bedside commode and showed little care for the customer’s needs.
• The staff were unhelpful, with no callbacks and persistent excuses.
• The store offered a poor overall customer service experience, prompting customers to switch to other suppliers after lengthy delays.
• They let a critical oxygen supply lapse, resulting in a hospital visit.

Review

Coastal Home Care in Brunswick is best suited for families that need hands-on, in-person access to durable medical equipment and value a local, responsive storefront experience to guide fit, delivery, and setup. This community tends to work well for seniors and recovering patients who require immediate help with wheelchairs, hospital beds, bedside commodes, CPAP gear, and other essential items, and who can navigate some administrative complexity with modest persistence. Those who expect flawless billing, transparent pricing, and consistently proactive communication should consider alternatives; the record suggests that these areas are where the experience can deteriorate and where other providers may deliver more predictable outcomes.

On the upside, the strongest assets are tangible: staff who are warm, approachable, and willing to roll up sleeves to get the right item in the right size and into a home promptly. Reviewers repeatedly note moments when the team makes the shopping and setup feel like a supportive, personal service, the store can feel inviting, and the staff can be excellent at selecting the correct wheelchair or arranging a bed in time for a move. When the situation is straightforward and requests are clear, the in-person process can be efficient, with staff guiding customers through care and use, ensuring devices are properly installed, and offering practical, day-to-day troubleshooting in real time. In short, for urgent, hands-on needs where a patient or caregiver can be present to choose and receive equipment, the local touch is meaningful and often effective.

The deepest fault lines run through billing, coordination, and reliability. A disturbing pattern of billing lapses, miscommunication, and late or erroneous charges undermines trust and raises real financial risk. Reviews describe cases where insurance billing never reaches the carrier, late fees accrue, and collection actions begin before matters are resolved. Patients report being told one thing by billing and another by their insurer, sometimes even after assurances that bills would be corrected. There are instances of aggressive or unhelpful responses when questions arise, and repeated delays in ordering or delivering essential equipment, sometimes stretching into weeks, while the patient waits for something as fundamental as a replacement knee roller or a critical oxygen supply. The combination of missed or miscommunicated information and slow processing creates a substantive hurdle to timely care and predictable budgeting.

Yet the pros do occasionally bolster the picture enough to offset some concerns, when issues are addressed promptly, the practical benefits can shine through. Several reviewers highlight moments when staff or managers went beyond the ordinary to secure an item, deliver a bed in time for a transfer, or assist a caregiver in getting a device that directly supported recovery. In those successes, the service feels personalized and responsive, and the equipment delivered in a usable state helps maintain mobility and independence. The contrast between these high points and the persistent billing and logistics gaps is stark: the positive moments demonstrate what Coastal can be when operations align, but they remain too sporadic to rely on without careful management and clear, written commitments.

To navigate this landscape, prospective buyers should come prepared with a concrete, written plan and strict expectations. First, insist on written estimates and a clear description of whether items will be rented or purchased, with insurance filing details spelled out upfront. Do not rely on verbal assurances; demand confirmations that the claim will be submitted to the insurer and a documented timeline for delivery. Second, secure a single point of contact who will provide regular updates and be accountable for follow-through; require escalation steps if delays occur. Third, verify delivery and setup timelines in writing, and press for a contingency plan if a requested item becomes unavailable or backordered. Finally, use cross-checks with the insurer and, if possible, solicit a secondary quote from another supplier to benchmark pricing and lead times. For families who can manage these steps and maintain vigilance, Coastal can still be a practical, locally accessible option.

The decision hinges on balancing real-world needs against the likelihood of administrative friction. Coastal Home Care serves a niche well‑suited for those who value a compassionate, hands-on approach to selecting and installing equipment and who can live with occasional billing ambiguities that demand active oversight. It is less ideal for households that require seamless, trouble-free insurance processing, unwavering pricing transparency, and consistent, proactive communication as a baseline expectation. In the end, choosing Coastal means accepting a service that can be deeply helpful in person, with the potential for frustrating financial and logistical hurdles if care teams do not impose strict process controls. For families that can implement rigorous checks and maintain clear written communication, Coastal can be a solid, locally grounded partner; for those seeking near-term certainty and frictionless administration, exploring stronger‑mapped alternatives is a prudent hedge.

This part of Brunswick, Georgia, offers convenient access to a variety of healthcare services such as physicians, hospitals, and pharmacies located within a short distance. The presence of reputable medical facilities like Glynn Family Medicine Center and Southeast Georgia Health System ensures quality care for any potential health needs. Additionally, there are several dining options nearby including Jinright's Seafood House and Indigo Coastal Shanty for enjoyable meals. Transportation services like Courtesy Cab are available for easy travel around the area. Parks like Blue Streak Dog Park provide opportunities for outdoor recreation and relaxation. Overall, this neighborhood provides a mix of essential amenities that could contribute to a comfortable and fulfilling senior living experience.

Physicians

• Bianca Pope (0.1 miles)
• Coastal Hearing and Balance Center (0.1 miles)
• Glynn Family Medicine Center (0.2 miles)
• Outpatient Rehabilitation Care Center-Brunswick Campus (0.2 miles)
• Tarplee (0.3 miles)
• Alta Anesthesia Associates (0.3 miles)
• DiPreta Dermatology (0.3 miles)

Hospitals

• Southeast GA Sleep Management (0.4 miles)
• ARC of Georgia (0.6 miles)
• Southeast Georgia Health System (1.1 miles)

Pharmacies

• Medical Center Pharmacy (0.4 miles)
• Seaside Pharmaceutical (1 miles)
• Winn-Dixie (1.3 miles)
• Walgreens (1.3 miles)
• Walgreens (1.4 miles)
• City Drug Store (1.8 miles)
• Altama Discount Pharmacy (2.9 miles)

Restaurants

• Willie's Wee-Nee Wagon (0.5 miles)
• Jinright's Seafood House (1 miles)
• McDonald's (1.4 miles)
• Grandy's (1.5 miles)
• Reid's Apothecary (1.6 miles)
• Sonic Drive-In (1.7 miles)
• Indigo Coastal Shanty (1.8 miles)

Transportation

• Courtesy Cab (2 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (3.5 miles)
• Panera Bread (4 miles)

Parks

• Blue Streak Dog Park (2.1 miles)
• Gascoigne Park (4.9 miles)

Places of Worship

• The Crossing Of Brunswick (3.7 miles)
• First Free Will Baptist Church (4.3 miles)