Coastal Home Care

Pros

• The store is warm and inviting.
• Becky, Shelby, and Debbie are wonderful.
• Everyone in the store was incredibly helpful.
• They went above and beyond to deliver and set up a medical bed in time for the move.
• The beds were backordered, but they did what they could to find them.
• The staff is warm and friendly, adding to the boutique feel.
• Lisa, Becky, and Keith go above and beyond to provide the best customer service.
• The store's displays and staff give it a boutique, inviting atmosphere.

Cons

• Coastal Medical Supply's billing never reached the insurance, resulting in late fees and duplicate bills.
• The billing department repeatedly sent bills after being told coverage would apply, leading to collection actions.
• Coastal Medical Supply failed to forward claims to the insurer; the patient had to provide copies themselves.
• Customer service is described as horrible and unresponsive, with callbacks not being returned.
• A collections agency was involved due to Coastal Medical's billing disputes.
• The cashier was rude; the reviewer would not shop there again.
• Pricing was dishonest: a quoted $125 self-pay rate became a $975 bill after insurance filing, with no upfront disclosure of possible higher costs.
• They refused to reverse charges to bill the insurance or switch to self-pay when requested.
• They let a patient run out of oxygen, causing a hospital visit, and staff did not resolve the issue.

Review

Coastal Medical Supply presents a strikingly mixed picture. On one hand, many customers describe a warm, inviting store environment and staff who go out of their way to help. On the other, a long line of billing snafus, miscommunications with insurers, missed deliveries, and inconsistent customer service leave some patients and caregivers feeling frustrated, misled, or even endangered. Taken together, the reviews paint a complicated portrait: for some, the staff are caring and capable; for others, the experience is defined by confusion, surprise charges, and slow or unreliable follow?through.

Several accounts center on billing and insurance problems that recur across different visits and different departments. In one thread, customers report that billing was sent out without properly coordinating with the insurer, resulting in late fees and a cascade of phone calls. One reviewer recalls being told by a Coastal Medical billing person that "it probably isn't going to be covered," only to receive another bill two weeks later. In another painful sequence, the insurer reportedly never received any bill from Coastal Medical, even though the patient was told Medicare would cover most or all of the charges. When the patient finally supplied a copy of the bill, the insurance company agreed to accept it, but the timing was off enough to cause anxiety and potential penalties. The pattern is clear: inconsistent claims handling, miscommunication about coverage, and bills that appear to go nowhere, followed by aggressive collection attempts.

A particularly troubling episode centers on a knee?equipment rental, where the pricing and the insurance filing were not transparent. A customer was initially told a monthly rental price of $125, with the understanding that Coastal Medical would file the claim to minimize out?of?pocket costs. The final bill, however, came to $975, with $700 covered by insurance and a $275 copay. The reviewer describes the price as an exorbitant outcome that did not reflect the rental cost they were initially given, and they say they were not offered a self?pay option or told that filing with the insurer could push the price higher. The reviewer's takeaway is a warning to seal all questions in writing before making agreements, highlighting a broader demand for clearer pricing and transparent options up front.

Within the service dimension, experiences diverge sharply. Some customers praise individual staffers and the overall store ambiance. The store is repeatedly described as "warm and inviting," with mentions of a boutique feel, well?set displays, and staff who are friendly and helpful. In positive notes, customers praise specific people: a kind respiratory therapy assistant, Becky, Shelby, Debbie, and others who went "above and beyond" to ensure the right wheelchair size or timely delivery of a hospital bed during a move. The sentiment is that, in those moments, Coastal Medical Supply delivered compassionate, proactive service that made a real difference in their daily lives.

But the other side is equally loud. There are frequent complaints about rude behavior, poor follow?through, and a perceived lack of urgency. A cashier is singled out as "very rude," with a customer declaring they would not shop there again. In another thread, a patient recounts being told they should not expect a refund or return, with a firm "NO REFUNDS" stance when they tried to resolve an overcharge or misapplied credit. A patient waiting on a bedside commode and a CPAP delivery met with delays and indifference; in one case a staff member reportedly told a patient that delivery or setup would happen later, with no proactive follow?through or timely communication. The repeated refrain is that communication gaps, inconsistent attitude, and slow responses undermine otherwise positive intentions.

Safety and reliability are also a concern in some reviews. One account describes a situation where a patient's oxygen supply was allowed to run out, necessitating hospital transport for the patient's girlfriend, a stark reminder that failures in equipment supply or coordination can translate into real risk. In another review, a patient notes that a supervisor or office staff were unavailable during a critical moment, and promises of a call back were never fulfilled. These anecdotes contrast with other narratives where staff delivered critical equipment (beds, caregivers, and assistance with setup) efficiently and with care, underscoring the uneven nature of the experience.

In sum, Coastal Medical Supply elicits a spectrum of experiences. For some patients, the store and its people provide meaningful, compassionate help - hands?on support, timely deliveries, and responsive service that makes medical equipment and supplies feel accessible and manageable in daily life. For others, the combination of billing confusion, unexpected charges, aggressive collection actions, and inconsistent customer service creates frustration and stress that can feel almost as burdensome as the medical conditions they are trying to manage. The recurring themes point to a need for more transparent pricing, stricter coordination with insurers, faster and more reliable follow?through, and consistent, respectful customer service across all departments.

This part of Brunswick, Georgia, offers convenient access to a variety of healthcare services such as physicians, hospitals, and pharmacies located within a short distance. The presence of reputable medical facilities like Glynn Family Medicine Center and Southeast Georgia Health System ensures quality care for any potential health needs. Additionally, there are several dining options nearby including Jinright's Seafood House and Indigo Coastal Shanty for enjoyable meals. Transportation services like Courtesy Cab are available for easy travel around the area. Parks like Blue Streak Dog Park provide opportunities for outdoor recreation and relaxation. Overall, this neighborhood provides a mix of essential amenities that could contribute to a comfortable and fulfilling senior living experience.

Physicians

• Bianca Pope (0.1 miles)
• Coastal Hearing and Balance Center (0.1 miles)
• Glynn Family Medicine Center (0.2 miles)
• Outpatient Rehabilitation Care Center-Brunswick Campus (0.2 miles)
• Tarplee (0.3 miles)
• Alta Anesthesia Associates (0.3 miles)
• DiPreta Dermatology (0.3 miles)

Hospitals

• Southeast GA Sleep Management (0.4 miles)
• ARC of Georgia (0.6 miles)
• Southeast Georgia Health System (1.1 miles)

Pharmacies

• Medical Center Pharmacy (0.4 miles)
• Seaside Pharmaceutical (1 miles)
• Winn-Dixie (1.3 miles)
• Walgreens (1.3 miles)
• Walgreens (1.4 miles)
• City Drug Store (1.8 miles)
• Altama Discount Pharmacy (2.9 miles)

Restaurants

• Willie's Wee-Nee Wagon (0.5 miles)
• Jinright's Seafood House (1 miles)
• McDonald's (1.4 miles)
• Grandy's (1.5 miles)
• Reid's Apothecary (1.6 miles)
• Sonic Drive-In (1.7 miles)
• Indigo Coastal Shanty (1.8 miles)

Transportation

• Courtesy Cab (2 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (3.5 miles)
• Panera Bread (4 miles)

Parks

• Blue Streak Dog Park (2.1 miles)
• Gascoigne Park (4.9 miles)

Places of Worship

• The Crossing Of Brunswick (3.7 miles)
• First Free Will Baptist Church (4.3 miles)