Coastal Home Care in Brunswick, GA

Pros

• The store is warm and inviting, and Becky, Shelby, and Debbie are wonderful.
• The staff are incredibly helpful and ensured the right size wheelchair was ordered for the customer's mother who fell and broke her hip.
• They went above and beyond to deliver and set up a medical bed in time for the move from the rehab center to an assisted living facility.
• Lisa, Becky, Keith, and the team go above and beyond to provide the best customer service.
• The staff are easy to deal with and go above and beyond to assist others in setting up care.
• The store environment feels like boutique shopping with warm, friendly staff and well-displayed products.
• They accommodated a customer by accepting proof of purchase and provided a replacement boot, with the customer planning to continue doing business with them.

Cons

• They failed to send the bill to the insurance on two occasions, resulting in late fees.
• They misinformed customers by saying Medicare would cover charges and telling them not to pay, which led to collections.
• They did not maintain proper communication, leaving customers without resolution for months.
• They charged an excessively high final price for a knee roller, misrepresenting the self-pay price and implying insurance would reduce costs.
• They refused to reverse charges so customers could pay the self-pay price.
• They charged for a blood pressure monitor and refused refunds, offering only store credit.
• They were rude or demeaning to customers, with several reviews stating they would not shop there again.
• They failed to deliver essential equipment (like a scooter or bedside commode) and showed poor delivery communication.
• They let a patient run out of oxygen, resulting in a hospital visit.

Review

Coastal Home Care in Brunswick, GA is best suited for families seeking hands-on, compassionate help with obtaining and managing durable medical equipment for in-home use. It shines when the focus is on the human touch: lower-stress demonstrations, care in choosing the right wheelchair, hospital beds, or mobility aids, and staff who make an effort to accommodate tight schedules. The positive signals come from employees who remember names and go the extra mile to ensure equipment fits and is ready for a patient's transition from rehab to home. For seniors who prize warmth and personal attention in a local shop and are comfortable coordinating a few details themselves, Coastal Home Care can be a reliable partner.

However, families that must navigate precise billing, insurance filing, and timely delivery need to be cautious. The most repeated red flag is billing and insurance mishandling: bills being sent to collections, insurance not processed, or charges appearing with little upfront disclosure. Those with strict budgets or reliance on Medicare/Medicaid should expect to verify every line item, keep copies, and monitor claims actively. If a route requires predictable monthly costs, prompt refunds, and straightforward communications, alternatives should be explored.

On the upside, there are clear, concrete strengths. Several visitors report staff who are helpful and patient, with particular mention of certain team members who handle equipment setup, beds, and mobility aids with care. When the stars align, deliveries and set-ups occur promptly and professionally, and the shopping environment is described as inviting rather than clinical. The strongest defenders of Coastal emphasize the willingness to go above and beyond to support a family during a recovery or transition, especially in cases requiring a hospital bed, a precisely sized wheelchair, or a CPAP arrangement.

Yet the downsides are hard to ignore. Repeated billing errors, inconsistent information about coverage, and the looming threat of collection activity create real financial stress. Customer-service experiences run from helpful to curt, with reports of delays in returning calls, miscommunications about what is covered, and a lack of urgency that can leave families anxious as a patient's needs change. Equipment access can be inconsistent: backorders, late deliveries, or wrong items (color or model) trigger frustration, especially when a caregiver is managing a tight schedule. In some reviews, staff were described as dismissive or unresponsive, and refunds or price adjustments are not always forthcoming.

Prospective buyers can mitigate risk by engaging in stringent upfront practices. Request written itemized pricing and a detailed statement of what insurance will and will not cover before any rental or purchase. Insist on a single point of contact who will track claims, deliveries, and returns, and confirm delivery windows in writing. Keep receipts, track every bill, and challenge any entry that appears late or misfiled. If service quality matters most, arrange a trial period for equipment to ensure fit and consider alternative suppliers known for stronger billing reliability and faster turnarounds. In short, Coastal Home Care can perform well when administration is tight and staff are responsive; the result hinges on proactive oversight from the family.

Verdict: Coastal Home Care is a pragmatic pick for families that can tolerate administrative friction in exchange for genuinely helpful bedside staff and hands-on equipment support. It works best when the plan integrates careful billing oversight, ongoing communication, and clear expectations about delivery timelines. Those who cannot accept billing confusion, inconsistent follow-through, or delayed equipment access should pursue alternatives with steadier claims processing and more consistent customer-service records. In the end, it is a viable partner for a measured, diligent family willing to govern the details and push for timely, correct billing and service, rather than a hands-off solution.

This part of Brunswick, Georgia, offers convenient access to a variety of healthcare services such as physicians, hospitals, and pharmacies located within a short distance. The presence of reputable medical facilities like Glynn Family Medicine Center and Southeast Georgia Health System ensures quality care for any potential health needs. Additionally, there are several dining options nearby including Jinright's Seafood House and Indigo Coastal Shanty for enjoyable meals. Transportation services like Courtesy Cab are available for easy travel around the area. Parks like Blue Streak Dog Park provide opportunities for outdoor recreation and relaxation. Overall, this neighborhood provides a mix of essential amenities that could contribute to a comfortable and fulfilling senior living experience.

Physicians

• Bianca Pope (0.1 miles)
• Coastal Hearing and Balance Center (0.1 miles)
• Glynn Family Medicine Center (0.2 miles)
• Outpatient Rehabilitation Care Center-Brunswick Campus (0.2 miles)
• Tarplee (0.3 miles)
• Alta Anesthesia Associates (0.3 miles)
• DiPreta Dermatology (0.3 miles)

Hospitals

• Southeast GA Sleep Management (0.4 miles)
• ARC of Georgia (0.6 miles)
• Southeast Georgia Health System (1.1 miles)

Pharmacies

• Medical Center Pharmacy (0.4 miles)
• Seaside Pharmaceutical (1 miles)
• Winn-Dixie (1.3 miles)
• Walgreens (1.3 miles)
• Walgreens (1.4 miles)
• City Drug Store (1.8 miles)
• Altama Discount Pharmacy (2.9 miles)

Restaurants

• Willie's Wee-Nee Wagon (0.5 miles)
• Jinright's Seafood House (1 miles)
• McDonald's (1.4 miles)
• Grandy's (1.5 miles)
• Reid's Apothecary (1.6 miles)
• Sonic Drive-In (1.7 miles)
• Indigo Coastal Shanty (1.8 miles)

Transportation

• Courtesy Cab (2 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (3.5 miles)
• Panera Bread (4 miles)

Parks

• Blue Streak Dog Park (2.1 miles)
• Gascoigne Park (4.9 miles)

Places of Worship

• The Crossing Of Brunswick (3.7 miles)
• First Free Will Baptist Church (4.3 miles)