FirstLight HomeCare of Southeast, GA

Pros

• First Light Home Care is described as an excellent place to work, with scheduling that is very accommodating and office staff who are polite, helpful, and professional.
• The agency is said to do a wonderful job, with caregivers who are professional and great at their jobs.
• Jaela is praised for being on time, professional, and very polite.
• First Light is described as professional, helpful, and providing excellent assistance during transitions from hospital to assisted living.
• The workers are described as professional, compassionate, and knowledgeable, with some helping with light housekeeping.
• The staff are kind and professional, making clients feel welcome.
• Eric, Yontrell, and the care team are described as amazing and providing the best homecare services.
• The company is praised for its rapid responsiveness, reliability, and willingness to accommodate scheduling changes and emergencies.
• Individual caregivers such as Carla are highlighted for compassion, professionalism, respect, empathy, punctuality, and dedication.
• Clients express a high likelihood to recommend First Light and to use their services again.

Cons

• One reviewer felt that the care coordinator, Ms. Yontrell Williams, was very rude to her husband.
• Another reviewer noted that the quality of care varied because they had about ten different caretakers over six weeks, with some very experienced and others needing more directions.
• A reviewer suggested that not everyone on the staff is caring toward others and urged the company to check the staff.

Review

Families in the Golden Isles and throughout Southeast Georgia consistently describe First Light Home Care as a trusted and flexible partner when navigating the challenges of aging, illness, and transitions from hospital or rehab back to home. Many reviewers highlighted how accommodating the agency is with scheduling, noting that the office team is polite, helpful, and professional. The sentiment that "they are always there when you need someone" appears repeatedly, underscoring a reliable presence that families come to depend on during difficult times.

A common thread across the feedback is the care shown during transitional periods. Several families spoke about First Light supporting loved ones as they moved from hospital stays or rehab back into their homes, or into assisted living arrangements. In these scenarios, the agency's staff provided not only caregiving support but also tasks like light housekeeping and routine errands. One reviewer mentioned using the service for just three days, yet remarked that the caregivers were highly professional and effective at their job, suggesting that even short engagements can leave a strong positive impression. The ability to tailor care to fit the needs of a recovering loved one, including help with doctor visits and daily routines, is repeatedly praised.

There are standout individual stories that illustrate the caliber of care families have received. Jaela, described as punctual, professional, and eager to help with any request, was specifically commended for her dependable presence with a family's brother. Carla, another frequently highlighted caregiver, is thanked for compassionate, respectful, and empathetic care - she is credited with understanding the husband's unique needs and routines, and for consistently going the extra mile to make him comfortable. McKenzie is celebrated for years of dedicated service, becoming a valued member of the family through consistent, compassionate care. Patti's care is described as extraordinary, with a powerful testament to the peace and comfort she provided to a family in a sensitive time. These individual stories reinforce a pattern of caregivers who are not only technically capable but also emotionally attuned to the people they serve.

Beyond the caregivers themselves, families repeatedly commend the broader First Light team, including care coordinators and office staff. One reviewer especially lauds the entire process - from the initial phone call and in-home visits to scheduling and ongoing support - describing the team as responsive, knowledgeable, and able to address questions promptly. In addition to front-line care, reviewers note the involvement of leadership and owners who check in with families, which helps reinforce confidence and trust. The care team is portrayed as cohesive and client-focused, with patients feeling they have a dedicated group working behind the scenes to ensure needs are met.

The scope of services mentioned is broad and practical: in-home care for dementia and post-stroke scenarios, help with bedtime routines and getting ready for bed, medication reminders, light housekeeping, and even attendance at doctor appointments. Reviewers frequently mention the peace of mind that comes from knowing their loved ones are being cared for by a team that is not only capable but also compassionate and patient. One family recalls a 6-week period of nightly caretaking after a release from rehab, noting the varied experience levels among caretakers but overall feeling safe and well cared for - an experience they would repeat if needed.

A few notes point to opportunities for growth, as is natural in any service. One reviewer raised concerns about a care coordinator's demeanor, describing rude behavior toward a family member and urging the agency to review staff interactions. This contrasts with the overwhelmingly positive feedback but serves as a reminder that respectful communication at all levels is essential. In this context, the majority of testimonials celebrate a team that feels like family to the clients, while a minority voice calls for ongoing attention to staff attitudes and professional conduct.

Overall, First Light Home Care is portrayed as a dependable, compassionate, and professional partner for families facing caregiving challenges in coastal Georgia. Clients repeatedly emphasize the kindness, punctuality, and competence of individual caregivers, along with the responsiveness and reliability of the agency as a whole. The care team - including caregivers like Jaela, Carla, McKenzie, Patti, and Novia, and coordinators like Yontrell and Tina - receives frequent praise for delivering personalized care that respects routines, dignity, and the importance of staying connected to family needs. Across transitions, emergencies, and routine support, families feel heard, supported, and confident in the care their loved ones receive, making First Light Home Care a highly recommended option for home-based health and personal care in the region.

This area of Brunswick, Georgia offers a variety of convenient amenities for seniors. There are several physicians' offices nearby, including Glynn Family Medicine Center and Urology Associates, as well as pharmacies such as Medical Center Pharmacy. In terms of dining options, there is a range of choices from fast food like McDonald's and Sonic Drive-In to sit-down restaurants like Jinright's Seafood House and Olive Garden. For recreation, there are parks like Blue Streak Dog Park for outdoor activities. The presence of Starbucks and Panera Bread cafes provide opportunities for socializing and enjoying coffee. Additionally, there are places of worship such as The Crossing Of Brunswick and Southeast Baptist Association for spiritual support. Overall, this area offers a mix of medical services, dining options, recreational opportunities, and community resources that cater to the needs of seniors looking to settle in Brunswick.

Physicians

• Glynn Family Medicine Center (0.2 miles)
• Outpatient Rehabilitation Care Center-Brunswick Campus (0.2 miles)
• Urology Associates (0.3 miles)
• DiPreta Dermatology (0.3 miles)
• Moran, Antonio - Antonio Moran Jr, MD, FACP (0.3 miles)
• Lily Obgyn (0.3 miles)
• Alta Anesthesia Associates (0.3 miles)

Restaurants

• Willie's Wee-Nee Wagon (0.2 miles)
• Jinright's Seafood House (1 miles)
• Grandy's (1.2 miles)
• Sonic Drive-In (1.3 miles)
• McDonald's (1.6 miles)
• Olive Garden (1.8 miles)
• Tacos Don Pancho (1.9 miles)

Pharmacies

• Medical Center Pharmacy (0.3 miles)
• Seaside Pharmaceutical (0.9 miles)
• Walgreens (1.1 miles)
• Walgreens (1.4 miles)
• Winn-Dixie (1.4 miles)
• City Drug Store (2.1 miles)
• Altama Discount Pharmacy (2.6 miles)

Hospitals

• Southeast GA Sleep Management (0.4 miles)
• ARC of Georgia (0.4 miles)
• Southeast Georgia Health System (1 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (3.3 miles)
• Panera Bread (3.8 miles)

Transportation

• Courtesy Cab (1.9 miles)

Parks

• Blue Streak Dog Park (2.3 miles)
• Gascoigne Park (4.7 miles)

Places of Worship

• The Crossing Of Brunswick (3.5 miles)
• First Free Will Baptist Church (3.9 miles)
• Southeast Baptist Association (4.8 miles)