Reliable Health & Rehab At Lakewood
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1980 Arrow Street, Sw, Atlanta, GA 30310
For more information about senior living options: (844) 490-3973
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The staff are courteous toward residents and visitors. The environment is described as loving, with residents and staff showing mutual affection. The management and nursing staff are described as amazing and very good. Reliable Healthcare is described as a wonderful nursing home. The rehabilitation center is excellent and staffed by skilled technicians. The facility is described as clean and professional, with ongoing mentoring of staff. The area around the facility is described as a very quiet neighborhood. The activity department is great.
The facility is run down and filthy. Building and residents' rooms are falling apart, with flies on residents' bodies and hands covered in feces. A resident's wound was not cared for properly and resulted in an infection. The facility is severely understaffed, with insufficient nurses and aides to provide proper care. More than half the residents require two-person assistance, contributing to inadequate care. Lifts and other assistive equipment are missing or inadequate. Front desk staff are rude and hang up on callers. The facility is described as a jail, not a nursing facility. There is a lack of communication; nurses are rude and families report little to no responsiveness. Mold and ceilings falling apart indicate remodeling or a new building is needed.The collection of reviews paints a picture of a facility that elicits very strong, and often contradictory, feelings from families and friends who have loved ones there. On one hand, several accounts speak to warmth, familiarity, and genuine affection between residents, their families, and the staff. A caller describes a personal dynamic in which their mother is clearly well-regarded by both residents and caregivers: each visit becomes an occasion for everyone to recognize her, and the staff are described as consistently courteous. In these voices, the environment feels like a place where a loved one is cared for with kindness and feeling, and some family members insist that their relative's happiness and the caregiver's attentiveness are among the facility's strongest assets. One speaker even emphasizes the staff's professionalism and the facility's clean, healing atmosphere, pointing to positive experiences with nurses, certified nursing assistants, and rehabilitative services.
Yet for every affirmative note, there are sharp, troubling counterpoints that recur across many comments. A persistent thread centers on physical conditions that reviewers say are unsafe or unsanitary. One review calls the building "run down and filthy," with residents described as lying in filth, medical nets and supplies left unsecured, and wounds not being cleaned properly - claims that culminate in the assertion that a resident developed an infection as a result. Other critiques widen the concern to structural and environmental neglect: mold, ceilings in disrepair, and rooms that feel neglected or overdue for remodeling. These remarks portray a facility struggling with maintenance and infection-control standards, which understandably alarm families who want a clean, safe setting for their loved ones.
Staffing and workflow concerns appear as a second major theme in the criticism. Several reviewers argue that under-staffing and high reliance on agency staff hinder proper care. They describe situations with only two nurses at a desk and minimal aides on each hall, a setup they view as insufficient for residents who require two-person assistance for many activities. The suggestions offered are detailed and practical: more aides per hall (ranging from three to five), dedicated staff to help with lifting and turning, better access to lifts and other assisting devices, and more nursing presence to address wounds and other medical needs promptly. There's even advocacy for monthly, anonymous state inspections to ensure safety and sanitation, highlighting a perceived gap between regulatory expectations and day-to-day practice. The tone suggests that residents' safety and consistent care depend heavily on staffing levels and the deployment of proper equipment.
Communication issues amplify the frustration for many families. A recurring complaint is the difficulty in reaching the facility by phone and the perceived hesitancy of staff to answer questions or provide timely updates. One account explicitly states that "they never answer the phone," while another describes staff as rude or unhelpful, including concerns about front-desk interactions. These communication gaps compound worries about care quality, especially when a family member cannot verify daily conditions or receive prompt information about health changes or treatments.
The reviews also reveal a wide spectrum of personal experiences with the staff and administration. Some narratives praise specific leaders and departments - citing the executive team, nursing management, and activity departments as strengths - and dispute the more negative internet chatter, urging readers to give the facility a chance if a loved one needs care. In contrast, other voices describe a hostile or indifferent environment, with phrases like "jail not a nursing facility" and calls for families to seek other options if possible. A few reviews suggest a culture clash, noting that the most positive sentiments often come from staff members themselves or from those who might not have firsthand experience with difficult day-to-day care.
Within this mix, a few remarks attempt to acknowledge the role of broader circumstances, including references to Veteran's Administration referrals or limited viable options, which some families frame as an unfortunate reality rather than a choice free of concern. These statements remind readers that the context of placement matters - when a loved one's care options are constrained, families may endure conditions they would otherwise challenge or abandon in search of something better. Despite this, even those who acknowledge constraints tend to call attention to serious care and safety issues that deserve scrutiny and improvement.
In the end, the collection reads like a cautionary chorus: experiences range from warmly affectionate and professionally managed to alarmingly neglected and poorly managed. Some reviewers insist that the facility can be a loving, well-run environment with dedicated staff and robust rehabilitation services; others insist that the overall conditions - especially cleanliness, wounds management, and staffing adequacy - raise serious concerns about safety and quality of life for residents. A few comments are even mixed or inconclusive, reflecting both positive interpersonal moments and negative systemic issues within the same facility.
For families evaluating this place, the overarching takeaway is clear: voice your expectations loudly and observe closely. Ask about staffing ratios, the availability of equipment for lifting and turning, infection-control practices, and housekeeping standards. Request to meet with charge nurses or the director, and spend time observing how staff communicate with residents and families. The stories here underscore how critical consistent staffing, clear communication, and a clean, well-maintained environment are to genuine, compassionate care. And they remind us that individual experiences can diverge sharply within the same facility, underscoring the importance of a thorough, in-person assessment when determining whether a home is right for a loved one.
100 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
William B Hartsfield-Atlanta International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Reliable Health & Rehab At Lakewood in Atlanta, GA is a premier assisted living community that offers a range of amenities and care services to enhance the quality of life for its residents. The community features a beauty salon, allowing residents to pamper themselves and feel their best. Each resident's entertainment needs are met with cable or satellite TV and access to a gaming room. Additionally, there is a computer center for those who wish to stay connected with loved ones or enjoy online activities.
Transportation needs are taken care of with community-operated transportation services as well as transportation arrangements for non-medical purposes and doctors' appointments. The wellness center provides opportunities for residents to focus on their physical health, while the fitness room encourages regular exercise. Outdoor spaces, such as gardens, provide a serene environment for relaxation and fresh air.
The dining experience at Reliable Health & Rehab At Lakewood is top-notch with restaurant-style dining available in the spacious dining room. Special dietary restrictions can be accommodated to ensure each resident's nutritional needs are met. Housekeeping services ensure that residents can enjoy a clean and tidy living space without any hassle.
Care services at the community include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure that residents receive their prescribed medications on time. A mental wellness program is also available to support the emotional well-being of residents.
Residents can look forward to engaging activities such as fitness programs, planned day trips, and resident-run activities that promote socialization and enjoyment. The concierge services offer additional assistance and convenience. Nearby amenities include cafes, parks, pharmacies, restaurants, transportation options, places of worship, theaters, and hospitals.
Reliable Health & Rehab At Lakewood strives to provide a comfortable and enriching environment where seniors can thrive physically, mentally, emotionally, and socially while receiving personalized care from dedicated staff members.
Reliable Health & Rehab At Lakewood is located at 1980 Arrow Street, Sw, Atlanta, GA 30310 in Fulton County, Georgia
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