1980 Arrow Street, Sw, Atlanta, GA 30310
For more information about senior living options: (866) 208-4318
Overall Review of Reliable Health & Rehab At Lakewood
Pros
The staff is always courteous.- There is an excellent rehabilitation center operated by some of the best technicians.
- Reliable Home Health is very professional and exclusively clean.
- Reliable hires professional nurses and caring certified nursing assistants, with mentoring by head nurses.
- The managers and nursing staff are amazing, forming Team Reliable.
- The Activity Department is great.
- Reliable Healthcare is a wonderful nursing home.
- The front office staff is very helpful.
Cons
The facility is run down and filthy, with rooms in disrepair and residents lying in filth, sometimes with hands covered in feces.- Wounds are not cared for properly, which has resulted in infections.
- The facility is severely understaffed, with insufficient aides to care for residents.
- Lifts and other assistive equipment are not in place, hindering proper care.
- The nurses and front desk staff are rude and disrespectful, and communication is poor.
- There is a consistent lack of communication with families, including phones not being answered.
- It feels like a jail rather than a nursing facility.
- The premises raise safety and sanitation concerns, including mold and a ceiling falling apart.
Review
Reliable Health & Rehab At Lakewood is best suited for families prioritizing strong skilled-nursing and rehabilitation services in a setting where a committed management team and dedicated therapy staff can drive measurable recovery goals. The facility shows clear strengths in professional nursing care and rehabilitation execution, making it a viable option for residents who enter with a Rehab/Skilled Nursing plan and rely on consistent, goal-focused therapy to regain function. Those who value structure, routine, and a rehabilitation-first approach will find traction here, particularly when a resident’s condition benefits from intensive therapy and daily progress.
Those who should consider alternatives are families for whom cleanliness, consistent communication, and a respectful, responsive daily atmosphere are non-negotiable. Several reviews flag persistent concerns about a run-down environment, odor, and rooms in need of upkeep, alongside complaints about missed calls, slow responses, and perceived rudeness at the front desk. Under-staffing and gaps in everyday care, especially around wound care, assistance with transfers, and timely attention to resident needs, are repeatedly cited as red flags. For households where a warm, consistently communicative front office and a spotless, well-maintained setting are essential, other options deserve serious consideration.
The strongest positives center on rehabilitative capability and nursing competence. When the staff aligns around a clear rehab plan, residents can experience meaningful progress with professional nurses and certified aides who emphasize therapy-driven care. An experienced leadership cadre and a cohesive “Team Reliable” ethos in some accounts contribute to a credible framework for recovery, with activity programming and nursing oversight viewed as reliable pillars in certain shifts. However, these strengths do not fully compensate for the darker threads, documented cleanliness issues, maintenance needs, and uneven front-line responsiveness, that erode day-to-day quality of life and safety.
From a decision-making perspective, prospective families should verify several specifics before committing. Ask about staffing ratios on each shift, particularly the availability of CNAs and nurses for routine tasks, transfers, and wound care. Request recent inspection or remediation updates, maintenance schedules, and a tour that includes patient rooms, common areas, and the rehab gym to gauge cleanliness and safety. Inquire about communication protocols: how quickly calls are answered, how concerns are escalated to administrative leaders, and whether families receive timely progress updates on treatment plans and goals. Confirm that the facility’s approach aligns with the resident’s care goals and that a concrete plan exists for addressing any identified deficiencies.
The concluding assessment is practical and decisive. Reliable Health & Rehab At Lakewood can deliver solid rehabilitation and skilled-nursing value for residents whose primary need is intensive therapy and professional care, provided the environment remains acceptable and communication is consistently reliable. Yet the weight of negative experiences around cleanliness, maintenance, and daily responsiveness cannot be dismissed. For families who require impeccably clean surroundings, predictable day-to-day communication, and consistently staffed care across all shifts, alternative communities with stronger housekeeping standards and more stable front-line operations are worth pursuing. In short, the facility earns credibility where rehab and professional nursing are the core priorities, but it demands cautious scrutiny for those prioritizing daily environment and seamless communication.
100 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
William B Hartsfield-Atlanta International (4 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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