Cross Shores Care Center
Save220 Ninth Street, Port Saint Joe, FL 32456
For more information about senior living options: (844) 490-3973
The staff at Sacred Heart Pensacola hospice were caring and wonderful. Shores' administrative staff helped families navigate Medicaid and get loved ones home to Port St. Joe. The Shores nursing staff were far above average. The CNAs were kind, knowledgeable, and industrious and went out of their way to care for residents. The nurses were going above and beyond their duties. The residents seemed happy and peaceful. The facility was clean and well-kept, despite being older. The staff's kindness, caring, and compassionate professionalism were priceless and cannot be purchased. The facility is a blessing to the community and is much needed in Port St. Joe and surrounding areas.
One reviewer described the facility as disgusting and a sad excuse for healthcare, calling for better standards. Several reviewers said the staff were rude, rarely answered calls, and provided poor customer service. A reviewer reported a rancid odor in the facility and noted a lack of cleaning supplies or cleaning efforts. Families claimed their loved ones were not adequately cared for and that residents deteriorated under care. Some reviewers alleged dishonesty by the administration, including claims of lying and sending police over disputes. Reviewers said paperwork delays and resistance to transferring loved ones hindered relocations. The building was described as old and in need of repairs and renovations, despite dedicated staff. There were warnings that the facility should be shut down due to mistreatment or mismanagement.Across Port St. Joe and the surrounding area, families tell a wide range of stories about Cross Shores Care Center. Some speak with deep gratitude for the care their loved ones received, even in the hardest times, while others describe experiences that left them frustrated, unsettled, or angry. Taken together, the collection of impressions paints a complex picture of a facility that many in the community rely on, respect, or question - sometimes all at once.
Several accounts highlight the best of caregiving when it comes to momentous, compassionate moments with families facing end-of-life realities. One family describes a sister who was placed in an inpatient hospice center in Pensacola with no insurance, and they emphasize how the staff there were caring and wonderful. They credit the Shores administrative team for helping them navigate a daunting Medicaid system so they could bring their loved one home to Port St. Joe, where her family could be near her. They repeatedly praise the nursing staff and CNAs - calling them kind, knowledgeable, industrious, and endlessly devoted to their duties - along with the nurses who consistently went above and beyond. The residents, they observed, appeared happy and peaceful, and even though the building and equipment were older, it was clean. In short, they describe a workforce whose kindness, compassionate professionalism, and commitment were priceless and felt by families as a rare and precious asset in the community. They emphasize a hopeful message: if the facility could receive financial support for needed repairs and renovations, the people who work there would be worth every investment because they make a true difference in families' lives.
Other voices echo the positive side in more everyday terms. Some families say their loved ones were well cared for, and that it's comforting to have a place they can trust for their loved ones. They express gratitude for specific staff members who made a difference - names like Chassidy and Chasity come up as people who were patient, kind, and helpful. There are mentions of tours and initial impressions from admissions staff who were professional and answered questions about long-term care, which left prospective families feeling informed and reassured. One reviewer even notes an apology and a complicated emotional arc: after a period of distress following a loved one's death, they offered a heartfelt apology for things they had written in anger, acknowledging grief's many stages and asking for forgiveness. Taken together, these stories suggest that when the right people are in the right roles, the facility can be a place of genuine care and stability.
But the picture is not merely rosy. A substantial portion of the feedback sharply critiques the facility's operations, communication, and overall quality of care. One reviewer characterizes Cross Shores as "disgusting" and a "sad excuse for a healthcare facility," urging the organization to do better and to do their job properly. There are repeated complaints about unanswered calls, rude staff on nursing home lines, and difficulty reaching residents' rooms, with some reviewers saying the customer service was unacceptable. Smell concerns - ranging from a rancid odor in the parking lot and hallways to a sense that cleaning supplies were not being used effectively - are cited as indicators of neglect or poor housekeeping in some visits. These reviews emphasize how important basic operational standards are to residents' families and how disappointing it feels when those standards slip.
Some accounts describe serious and ongoing challenges that go beyond day-to-day complaints. A number of families report extensive difficulty getting their loved ones released or transferred, even when better placement was warranted or requested. They recount paperwork delays, unresponsive or obstructive front desk practices, and a sense that staff did not take families' concerns seriously. There are allegations of miscommunication about medical histories, and some families claim that staff resisted transfers that would have placed their loved ones in more suitable settings. The emotional toll is clear: frustration, fear for a loved one's safety or dignity, and a sense that financial incentives - and perhaps misalignment among departments - may be contributing to a lack of timely, clear action for families navigating medical or housing transitions.
Several reviews go deeper into the human impact of these experiences. One family describes a year-long struggle involving their father: despite the family's efforts and repeated requests to relocate closer to home, the staff seemed unresponsive and resistant, making the relocation process feel like an uphill battle. They describe feeling shut out from information and unable to obtain necessary consent or access, and they express a willingness to pursue legal help to address what they view as inadequate care and communication. Another account centers on two family members - mother and father - who spent years at Cross Shores; while some nursing staff were praised as competent, the reviewer recalls a long, arduous effort to secure their parents' release or proper placement, including reports of separation and questionable decisions about limiting mobility. One reviewer believes the facility benefited financially from a continued occupancy in a way that did not serve the best interests of the residents, culminating in a decision to relocate to Fleming Island where the family felt the care and environment were markedly better, cheaper, and more responsive.
Across these voices, a clear tension emerges between the exceptional, compassionate care delivered by individual staff members and the systemic or environmental shortcomings that challenge the facility's overall effectiveness. Families repeatedly call out the importance of caring professionals who listen, communicate, and advocate for residents' needs, and they express gratitude when nurses, CNAs, and admissions staff demonstrate patience and dedication. At the same time, they describe a facility that can feel dysfunctional - where basic organizational structures, timely communication, and a consistently positive environment are not guaranteed. The juxtaposition suggests a community that deeply values the presence of Cross Shores as a care option but also recognizes substantial room for improvement in operations, accountability, and resident safety.
For residents, families, and caregivers in Port St. Joe and nearby communities, these accounts together convey a nuanced reality: Cross Shores is a place where extraordinary, heartfelt care can happen, even to the point of easing a family's burden in the hardest times. It is also a place where frustrations - bureaucracy, delays, communication gaps, and questions about safety and cleanliness - can be equally real experiences that families must navigate. The shared message is both a tribute to the devoted staff who light up individual days and a call to action for greater consistency, transparency, and investment in physical improvements so that the good care people already experience can be enjoyed with confidence by every resident and every family member who relies on Cross Shores.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Cross Shores Care Center, located in Port Saint Joe, FL, is a vibrant assisted living community offering a range of amenities and care services to meet the needs of its residents.
The community features a beauty salon where residents can enjoy professional hair and nail services. Each resident can enjoy their favorite shows and movies with cable or satellite TV in their own private accommodations. Community-operated transportation is provided for residents' convenience, allowing them to easily access nearby destinations.
A computer center is available for residents to stay connected with loved ones or engage in online activities. The dining room offers restaurant-style meals prepared by the staff and special dietary restrictions are accommodated.
Residents have access to a fully equipped fitness room to maintain their physical well-being. The gaming room provides opportunities for social engagement and entertainment. A garden and outdoor space allow residents to enjoy the fresh air and nature.
Housekeeping services ensure that the living environment is clean and tidy. Each resident has access to a private bathroom for added privacy and comfort. Move-in coordination is provided to ease the transition process for new residents.
For leisurely pursuits, there is a small library stocked with reading materials. Telephone service enables easy communication with family and friends. Non-medical transportation arrangements are made for both general errands and doctor's appointments.
A wellness center caters to the holistic well-being of residents, offering various programs and services aimed at promoting mental wellness. Wi-Fi/high-speed internet access keeps residents connected in today's digital age.
The care services at Cross Shores Care Center are comprehensive, including 24-hour call system and supervision for peace of mind. Trained staff members provide assistance with activities of daily living such as bathing, dressing, transfers, and medication management. Special dietary restrictions are taken into account when preparing meals.
In terms of activities, concierge services are available to assist with any requests or inquiries. Fitness programs encourage residents to stay active while planned day trips offer opportunities for exploration and adventure. Resident-run activities foster a sense of community and engagement, while regularly scheduled daily activities keep residents entertained.
The community's convenient location offers easy access to three nearby parks, two pharmacies, three physicians, 14 restaurants, two transportation options, 13 places of worship, and three hospitals. This ensures that residents have ample resources and services available in their vicinity.
Overall, Cross Shores Care Center provides a warm and inviting environment for individuals seeking assisted living services in Port Saint Joe, FL.
Cross Shores Care Center is located at 220 Ninth Street, Port Saint Joe, FL 32456 in Gulf County, Florida
Cross Shores Care Center on seniors.fyi includes 6 photos including images showing interior, palm trees, entrance, building, landscaping, exterior, reception area, office, and more.
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Interior
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Entrance
Palm Trees
