Cross Shores Care Center in Port Saint Joe, FL
Save220 Ninth Street, Port Saint Joe, FL 32456
For more information about senior living options: (844) 490-3973
The staff were caring and wonderful. The nursing staff were far above average. The CNAs were kind, knowledgeable, and industrious and went out of their way to care for residents. The nurses went above and beyond their duties. There were many caring people, and the residents seemed happy and peaceful. The administrative staff at Shores helped the family navigate Medicaid and bring their sister home to Port St. Joe. The staff exhibited kindness, caring, and the highest levels of compassionate professionalism.
The facility is disgusting and a sad excuse for healthcare. The facility is incompetent, with rude and unresponsive staff. The building has a rancid smell and appears inadequately cleaned. The nursing staff are not adequate nor professional. The facility failed to provide or locate essential medical history paperwork. Some staff are deceptive and misrepresent facts, harming trust with families. Residents have been separated from their families, and transfers have been obstructed. The director has limited communication with families, indicating poor oversight. The overall care environment is unsafe and neglectful, with residents' well-being deteriorating at times.Cross Shores Care Center in Port St. Joe is best suited for families who want a genuinely caring, resident-centered atmosphere and are prepared to actively advocate for their loved one. The community earns its strongest praise from families who prize staff empathy and hands-on support, especially when navigating complex funding and discharge hurdles. It is a place where the nursing team and CNAs are repeatedly described as kind, patient, and industriously devoted, and where residents feel "peaceful" and well cared for when the care team is at their best. Those qualities matter most for long-term stays or hospice-adjacent needs. But this is not a hands-off facility; the operating gaps and aging infrastructure require persistent family involvement to ensure consistency and timely information.
On the upside, the staff consistently emerges as Cross Shores' core strength. Several reviews highlight nurses and CNAs who go beyond the call of duty, with particular appreciation directed at frontline caregivers who stabilize care day after day. Families repeatedly credit the admissions and marketing team for professional handling, and the care team's ability to coordinate complex Medicaid logistics to get a loved one near home is praised as a meaningful win. Cleanliness is noted despite an older building, and residents often appear happy and calm when the staff is fully engaged. This combination - compassionate care paired with practical, patient-centered attention - can offset many emotional strains for families who stay actively involved.
Yet the reviews do not hide serious operational and communication gaps. A recurring theme is inconsistent administrative leadership and difficulty getting timely answers. Some families report failed or delayed paperwork, difficulty transferring loved ones, and a perception that the facility's leadership does not always communicate clearly with families. Front-desk accessibility and phone responsiveness are described as unreliable, and several accounts mention smells or perceptions of inadequate cleaning at times. The most alarming notes center on care episodes where families felt ignored or unable to obtain essential medical information or timely responses, along with testimonies suggesting distrust or fear about overall management and safety.
Those pros and cons converge most clearly for a specific decision: Cross Shores can be an excellent fit for families who are present, vigilant, and willing to advocate - who can consistently check in, request direct updates, and push for transparent care plans. In this scenario, the remarkable empathy of frontline staff can deliver a high level of daily care, and the Medicaid navigation support can be a meaningful relief. For others, however, the facility's operational fragility may translate into ongoing frustration, repeated phone calls without answers, and exposure to inconsistencies in care quality. The contrast between heartfelt, patient-care moments and administrative hiccups is pronounced enough to shape a clear choice.
For families weighing alternatives, this is a facility that deserves careful scrutiny rather than passive acceptance. Those prioritizing predictable, friction-free administration, frequent proactive communication, and consistently high staffing reliability should probably explore other options. Prospective residents who can tolerate, or even welcome, an active advocate role may find Cross Shores a lifeline - especially when staffing is aligned with a loved one's needs and the care plan is clearly articulated. Tour thoroughly, speak with frontline staff, and request recent care metrics and caregiver-to-resident ratios before deciding. The right fit will balance the undeniable warmth and competence of caregivers with a steadier, more transparent operational backbone.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Cross Shores Care Center, located in Port Saint Joe, FL, is a vibrant assisted living community offering a range of amenities and care services to meet the needs of its residents.
The community features a beauty salon where residents can enjoy professional hair and nail services. Each resident can enjoy their favorite shows and movies with cable or satellite TV in their own private accommodations. Community-operated transportation is provided for residents' convenience, allowing them to easily access nearby destinations.
A computer center is available for residents to stay connected with loved ones or engage in online activities. The dining room offers restaurant-style meals prepared by the staff and special dietary restrictions are accommodated.
Residents have access to a fully equipped fitness room to maintain their physical well-being. The gaming room provides opportunities for social engagement and entertainment. A garden and outdoor space allow residents to enjoy the fresh air and nature.
Housekeeping services ensure that the living environment is clean and tidy. Each resident has access to a private bathroom for added privacy and comfort. Move-in coordination is provided to ease the transition process for new residents.
For leisurely pursuits, there is a small library stocked with reading materials. Telephone service enables easy communication with family and friends. Non-medical transportation arrangements are made for both general errands and doctor's appointments.
A wellness center caters to the holistic well-being of residents, offering various programs and services aimed at promoting mental wellness. Wi-Fi/high-speed internet access keeps residents connected in today's digital age.
The care services at Cross Shores Care Center are comprehensive, including 24-hour call system and supervision for peace of mind. Trained staff members provide assistance with activities of daily living such as bathing, dressing, transfers, and medication management. Special dietary restrictions are taken into account when preparing meals.
In terms of activities, concierge services are available to assist with any requests or inquiries. Fitness programs encourage residents to stay active while planned day trips offer opportunities for exploration and adventure. Resident-run activities foster a sense of community and engagement, while regularly scheduled daily activities keep residents entertained.
The community's convenient location offers easy access to three nearby parks, two pharmacies, three physicians, 14 restaurants, two transportation options, 13 places of worship, and three hospitals. This ensures that residents have ample resources and services available in their vicinity.
Overall, Cross Shores Care Center provides a warm and inviting environment for individuals seeking assisted living services in Port Saint Joe, FL.
Cross Shores Care Center is located at 220 Ninth Street, Port Saint Joe, FL 32456 in Gulf County, Florida
Cross Shores Care Center on seniors.fyi includes 6 photos including images showing interior, building, palm trees, entrance, outdoor, stone wall, landscaping, exterior, and more.
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