Marquis Home Health

Pros

• Cross Shores Nursing Center staff are caring and wonderful.
• The administrative staff works with families to navigate Medicaid and bring loved ones home.
• The Shores nursing staff are far above average.
• The CNAs are kind, knowledgeable, and industrious and go out of their way to care for residents.
• The nurses go above and beyond their duties.
• The residents seem happy and peaceful.
• The staff's kindness, caring, and compassionate professionalism are priceless.
• This facility is rare, and the community is blessed to have it.

Cons

• One reviewer called the facility disgusting and a sad excuse for healthcare, saying staff should do better or not be in their jobs.
• The facility was described as incompetent, with staff rarely answering the phone and being rude when they did.
• A visitor noted a rancid smell in the parking lot and inside the building, with minimal cleaning and little visible staff.
• The nursing staff was labeled not adequate nor professional, and customer service was criticized as poor.
• Families reported being unable to obtain information about loved ones or to relocate them, despite repeated requests.
• Several reviews urged that the facility should be shut down due to neglect and mismanagement.
• There were claims of deceptive practices, including a disputed resignation and police involvement, reflecting serious administration problems.

Review

A wide-ranging chorus of experiences surrounds the Cross Shores/Shores Care Center and the sacred duty many families feel toward their loved ones in the Port St. Joe area. Some families sing its praises in the strongest terms, recounting times when the staff showed extraordinary kindness, competence, and steadfast support through some of the hardest moments imaginable. Others - sometimes in vivid, even scalding language - described frustration, fear, and a sense that important needs went unmet. Taken together, the voices sketch a facility that can be a lifeline for some and a source of deep distress for others - an institution where compassion and professionalism can shine, but where gaps in communication, management, and basic care have left families angry, unsettled, or seeking alternatives.

On the positive end, families who navigated the journey from Sacred Heart Pensacola's inpatient hospice to home in Port St. Joe repeatedly highlighted the human element that made the difference. The staff there were described as caring and wonderful, with nurses and CNAs who were kind, knowledgeable, industrious, and genuinely devoted to their residents. Administrative staff navigation - notably helping with Medicaid and the bureaucratic hurdles that families can face - was cited as a crucial lifeline, enabling a difficult transition to home that kept families close to their loved ones. The sentiment ran deep: the nursing staff at Shores were consistently above average, offering care that felt above and beyond duty, and the entire group - from front-desk personnel to the medical team - seemed to operate with a shared commitment to dignity, compassion, and professional excellence. Even when the facility itself appeared older, the cleanliness and the peaceful atmosphere inside the home were repeatedly emphasized as proof that heartfelt care can still thrive even in aging spaces. Several residents and families called the staff priceless, a rare and precious gift to the community that would be hard to replace or do without. In short, there was a tangible sense that this facility, with its long-standing presence, serves as a beacon of support for Port St. Joe and nearby areas.

Still, the same stories reveal a substantial strand of concern that deserves equal attention. Some reviewers described the facility as ineffective or even unacceptable, reflecting experiences that felt far from the compassionate standard others had celebrated. One reviewer bluntly called it a "disgusting and a sad excuse for a ?healthcare' facility," urging improvements and warning others to proceed with caution. While other families lauded the personal care their loved ones received, this sentiment underscores a perceived inconsistency: quality care and communication could be outstanding in one case, and lacking or overwhelmed in another. The juxtaposition of these experiences suggests a facility with the capacity for extraordinary compassion, yet also with vulnerabilities in systems, staffing consistency, or responsiveness that can leave families feeling unheard and frustrated.

Within the mixed landscape, individual stories offered both warmth and caution. A grandmother's caregiver team was praised for security and attentiveness; a mother referred to as Carol Reynolds received public gratitude from a family member who felt grateful for the care provided. There were also notes of gratitude toward specific staff members - Chassidy and Chasity - who were highlighted as patient, kind, and helpful, particularly in navigating admissions, transfers, and daily care questions. An admissions and marketing director was described as professional and informative in a tour, reinforcing the sense that the right people at the right times can turn a fraught situation into a manageable and hopeful experience.

Yet other experiences told a grimmer story about communication gaps and governance concerns. One family recounted a long, painful struggle to obtain medical documentation and transfers for loved ones who needed to move closer to family. They described years of difficulty getting paperwork and a sense that their relatives were being kept from necessary services or moved without clear justification. The narrative painted a picture of a facility that could be warm and welcoming in some moments, but that also seemed to wield gatekeeping tendencies at times - an unsettling combination for people already navigating end-of-life care and complex medical needs. The tone drifted toward frustration and mistrust, with suggestions that the facility could be susceptible to practices that prioritized other concerns over timely, transparent caregiving.

A particularly vivid thread across several reviews concerns the extremes of family experience: some families reported encounters with rude front-office staff, unreturned calls, and a sense that residents were not being checked or attended to with sufficient frequency. One reviewer spoke of a persistent, rancid odor upon arrival, a smell that implied deeper maintenance and cleaning issues, and a sense that the facility sometimes ran with insufficient staff to meet residents' needs. There were mentions of difficulty reaching nurses or administrators, and of a frustration with the process of moving a loved one or coordinating care across departments. In one troubling narrative, a family described feeling stonewalled while seeking to transfer their parent to a more suitable setting, raising questions about the facility's patient advocacy and responsiveness.

Several of the negative accounts targeted broader governance and accountability concerns. One reviewer warned that the "head departments" were responsible for a "red flag" and described harmful interactions, including an apparent confrontation with law enforcement and a no-trespassing order - elements that profoundly shake confidence in a facility's ability to protect residents and respect families. Another account portrayed the facility as incompetent, with an anxious tone regarding nonresponsive phone lines and a lack of internal communication that left families in the dark about loved ones' health. The sentiment was not only about individual care episodes but about systemic failures: inconsistent staffing, poor customer service, and a perception that some families faced ongoing obstacles rather than timely, compassionate support.

Toward the end, the reviews culminated in a narrative of difficult, painful choices and the emotional weight of end-of-life care. A family recounted how they eventually relocated a parent to another care setting, driven by what they felt were better practices, more transparent communication, and the opportunity for closer proximity. In that story, the Port St. Joe facility was positioned against a different option that represented a more supportive environment in the family's view. The closing notes carried a sense of heartbreak and disappointment, but also a clear plea for accountability and better care for the elderly in the community.

Taken as a whole, the mosaic of reviews paints a facility capable of remarkable empathy and professional excellence, where staff members - sometimes by name - make an enduring difference for families facing the toughest moments. It also reveals serious, real concerns about consistency, communication, maintenance, and governance that can leave families feeling overwhelmed, disillusioned, or forced to seek alternatives. The community's needs are clear: the nurturing, attentive care described by some, tied to accessible administrative support and timely, respectful communication, must be available to every resident. And alongside the heartfelt praise, there is a persistent call for improvements - renovations, stronger staffing and training, clearer pathways for paperwork and transfers, and a renewed commitment to treating every resident and family with the dignity and transparency they deserve.

This area of Port St. Joe, Florida, offers a convenient and comfortable living environment for seniors. With a variety of restaurants within walking distance, such as The Brick Wall Sports Bar & Grille and Mr. G's Smoke House & Seafood Grill, there are plenty of dining options to enjoy. Places of worship like Family Life Church and Southern Baptist Convention are nearby for spiritual fulfillment. Pharmacies like Buy Rite Drugs and CVS Pharmacy provide easy access to medications, while medical facilities like Shoreline Medical Group and Dermatology Specialists of Florida ensure quality healthcare services are readily available. Parks like George Core Park and Frank Pate Park offer opportunities for outdoor recreation, and transportation options like U-Haul Neighborhood Dealer make getting around hassle-free. Overall, this area provides a well-rounded community with amenities that cater to the needs of senior residents in Port St. Joe.

Restaurants

• The Brick Wall Sports Bar & Grille (0 miles)
• Mr. G's Smoke House & Seafood Grill (0.1 miles)
• DoDaddy's Seafood Restaurant (0.1 miles)
• Burger King (0.2 miles)
• Provisions (0.2 miles)
• Dagwood's (0.2 miles)
• Krazyfish Grille (0.2 miles)

Places of Worship

• Family Life Church (0.1 miles)
• Southern Baptist Convention (0.1 miles)
• First Baptist Church (0.1 miles)
• New Life Christian Center (0.2 miles)
• First Baptist Church Port St Joe (0.3 miles)
• New Bethel AME Church (0.5 miles)
• New Bethel Missionary Baptist Church (0.5 miles)

Pharmacies

• Buy Rite Drugs (0.1 miles)
• CVS Pharmacy (0.3 miles)

Physicians

• Shoreline Medical Group (0.1 miles)
• Dermatology Specialists of Florida - Port St Joe (0.5 miles)
• Southern Vascular of Panama City, LLC (1.1 miles)

Transportation

• U-Haul Neighborhood Dealer (0.4 miles)
• U-Haul Neighborhood Dealer (1.6 miles)

Parks

• George Core Park (0.5 miles)
• Frank Pate Park (0.6 miles)
• Veteran's Memorial Park (3.6 miles)
• Gulf County Veterans Memorial Park (8.7 miles)

Hospitals

• Sacred Heart Hospital (1.6 miles)
• Sacred Heart Hospital on the Gulf (2.5 miles)
• SHH On The Gulf Phrees (2.5 miles)

Cafes

• Mexico Beach Donuts (10.6 miles)
• Castaway's Southern Cuisine (11.7 miles)