Solaris Healthcare Pensacola

Pros

• The staff at Solaris HealthCare Pensacola is consistently described as friendly, helpful, and attentive to the needs of residents.
• The facility is noted for its cleanliness and fresh atmosphere, contributing to a comfortable environment for recovery.
• Many reviewers mention the quality of physical therapy services, highlighting significant improvements in their rehabilitation progress.
• Residents appreciate the availability of nurses and aides who provide excellent care and address concerns promptly.
• Several individuals enjoyed the food served at the facility, with positive remarks about its taste and quality.
• Management is recognized for their responsiveness in solving problems and assisting with discharge needs efficiently.
• Reviewers express a willingness to recommend the facility to friends and family based on their positive experiences.

Cons

• The staff at Solaris Healthcare often failed to respond quickly to calls for help, leaving residents in distress for long periods.
• There were instances of theft and negligence regarding personal belongings of patients, leading to significant dissatisfaction.
• Patients reported cold food service and a lack of communication about their care and discharge processes.
• Observations indicated that weekend and night staff were lazy, neglecting their responsibilities towards residents.
• The facility was overwhelmed with too many residents for the number of trained staff available, compromising patient care quality.
• Patients experienced discomfort due to shared rooms with individuals suffering from severe dementia, disrupting their recovery process.

Review

The reviews surrounding Solaris HealthCare, particularly its Pensacola location, present a stark dichotomy in experiences among patients and their families. While some highlight the facility's cleanliness, friendly staff, and effective rehabilitation services, others recount harrowing tales of neglect, mismanagement, and fear. This variance raises important questions about the consistency of care provided to residents within the same institution.

On one hand, several reviewers emphasize the positive aspects of Solaris HealthCare. Families have described their loved ones' stays as beneficial in terms of recovery and rehabilitation. One reviewer praised the physical therapy staff for their exceptional care, noting significant improvements in her mobility after treatment. The facility is frequently described as clean and comfortable, with caregivers who are attentive and responsive to patients' needs. Another review commended the dining options and how dieticians regularly checked on patients' nutritional needs. For some families, Solaris has become a place they would recommend to others based on these positive experiences.

Conversely, numerous reviews express deep dissatisfaction with various aspects of care at Solaris HealthCare. Disturbingly recurrent themes include reports of insufficient staffing levels that leave patients vulnerable to neglect. One reviewer recounted a distressing incident where their mother’s roommate was left unattended for hours during a critical time when she needed assistance using the bathroom. This neglect reportedly extended beyond individual cases; it appeared systemic within the facility on weekends when staffing shortages were evident. Such accounts suggest that while some staff members may demonstrate genuine compassion towards residents, larger administrative issues hinder overall service quality.

Moreover, incidents involving patient safety raise alarming red flags regarding protocols at Solaris Healthcare. A devastating narrative emerged from one family's experience following an accident involving their disabled aunt who suffered severe injuries due to improper handling by staff—a direct violation of care protocols—resulting not only in traumatic physical harm but ultimately contributing to her death just days later. This tragic unfolding illustrates potential oversight issues in training or compliance with established procedures which should prioritize patient safety above all else.

The emotional turmoil endured by families who felt unable to advocate effectively for their loved ones further complicates this picture. One reviewer shared heart-wrenching details regarding communication failures that led them to feel uninformed about their mother's wellbeing while she was confined to this facility—ultimately leading them into an unexpected situation where they discovered her waiting for discharge outside without proper notification given beforehand about her condition or status.

Despite some positive portrayals concerning residents’ interactions with certain workers—who are described as kindhearted—the negative outcomes detailed by several families foster an unsettling ambiance regarding how many helpless individuals residing therein may be truly cared for amidst overwhelming demand imposed by staffing constraints and high resident populations.

Ultimately, prospective patients and their families must weigh these testimonials carefully while making decisions about long-term care facilities like Solaris HealthCare Pensacola. It’s clear that individual experiences vary widely; thus finding trustworthy support systems tailored around each patient’s unique needs could be crucial for ensuring dignity in aging or post-illness recovery processes throughout their tenure at healthcare institutions designed specifically for rehabilitation efforts such as these.

Physicians

• Psoriasis-Puva Treatment Center (0 miles)
• Medical Center Clinic (0.2 miles)
• Ambulatory Surgical Center (0.2 miles)
• West Florida Primary Care (0.2 miles)
• Musculoskeletal Center (0.2 miles)
• Dialysis Center (0.2 miles)
• Danielle Farrior PA-C (0.2 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.4 miles)
• Walgreens (0.5 miles)
• Pegasus Laboratories (1.3 miles)
• Pensacola Apothecary (1.6 miles)
• Walmart Pharmacy (2.2 miles)
• Winn-Dixie (2.3 miles)

Hospitals

• Fairvue Family Wellness (0.2 miles)
• West Florida Regional Medical Center (0.2 miles)
• Baptist Medical Group (1.2 miles)
• Davita Kidney Care (1.4 miles)
• Sacred Heart (2.4 miles)
• Labor& delivery (2.8 miles)
• Sacred Heart Hospital (2.8 miles)

Places of Worship

• Olive Baptist Church (0.3 miles)
• Gulf Coast Christian Church (1.6 miles)
• Pensacola Mosque (1.6 miles)

Restaurants

• McDonald's (0.6 miles)
• Denny's (0.8 miles)
• Firehouse Subs (1 miles)
• Chick-Fil-A (1 miles)
• Sonic Drive-In (1.1 miles)
• Burger King (1.1 miles)
• Foosackly's (1.2 miles)

Cafes

• Panera Bread (0.9 miles)
• Coffee Guy Cafe (1.5 miles)
• Maynard's Donut Co. (1.9 miles)
• Starbucks (2.2 miles)