Memorial Hospital

Pros

• The staff were wonderful, respectful and kind, and really knew their jobs.
• The hospital was very good, with outstanding care.
• The emergency room staff were professional and friendly toward everyone.
• The security guards were professional and friendly in a chaotic situation.
• The nursing and lab staff showed kindness and empathy that was phenomenal.
• The whole team on the floor was professional and kind; it wasn't just one nurse.
• Kat, Sindu, Alyssa, Shelly, Joy, Wilma, and Alexis (lab) were praised for their excellent care.
• Dr. Kazie and the charge nurse stood up for the patient in a difficult situation.
• Frontline workers were described as warriors who always have a smile and show empathy.

Cons

• The reviewer claims that African American patients' lives do not matter to ER nurses.
• The reviewer asserts that white patients are treated first regardless of the severity of their condition.
• The reviewer alleges that a Black employee is used to check people in and that staff lie about wait times.
• The reviewer says this discriminatory behavior is sad and sickening and could lead to lawsuits from the African American community.
• The reviewer would give zero stars due to perceived racism in the ER.

Review

The collection of notes paints a picture of a hospital experience that is at once deeply positive and unequivocally conflicted. One thread speaks to life-saving care and genuine empathy from the staff, especially during a difficult era of illness and recovery. The writers describe times when the care delivered was so attentive and competent that it stands out as among the best they have encountered in their long lives of visiting hospitals. They recount feelings of gratitude for staff who were respectful, knowledgeable, and dedicated to doing their jobs well, and they repeatedly acknowledge that the care they received - whether during a fierce COVID battle or while welcoming a new child into the world - was outstanding.

In a particularly emphatic voice, a reviewer recalls a year spent navigating a severe COVID illness in this hospital and credits the staff with a level of professionalism and kindness that made a grim experience more bearable. They emphasize that the staff knew their jobs and treated them with respect at every turn, insisting that the hospital was by far the best they have encountered among many facilities. This glow of praise is tempered, however, by a stark admission of concern: the same person suggests that there is a troubling pattern of neglect for Black patients in the emergency department. They write that, if they could give zero stars, they would, and they describe a belief that Black lives are not treated with the same urgency by ER nurses. They describe studying this behavior and even contemplating camera evidence to uncover what they perceive as discriminatory practice, using stark language to express how saddened and sickened they feel by the idea that race may determine who is seen first or given attention.

A second portion of the notes shifts to a different experience, one that centers on a respectful, orderly, and reassuring entry into care. In a recent emergency department visit for a family member who had fallen, the writer notes that they had to wait outside because only one person was allowed to accompany the patient inside. Despite the constraint, the writer highlights the professionalism and warmth of the security staff who managed the entrance in what was described as a chaotic scenario. The guards - one named Cary, with the other unnamed - were described as cool, professional, and friendly toward everyone. This vignette serves as a counterpoint to the earlier concerns, underscoring that there are moments of calm competence in the same system.

Another powerful set of reflections comes from a visit to Ormond Memorial, where the writer describes going through atrial fibrillation and being admitted to the third floor for several heart tests. The overall impression here is one of exemplary, team-based care delivered over an extended period. The nursing and laboratory teams are singled out for their kindness and empathy, with the writer declaring that after sixty-two years of hospital experiences, this group was by far the best they have encountered. The praise runs across multiple individuals by name - Kat, Sindu, Alyssa, Shelly, Joy, Wilma, Alexis (lab) - and extends to Dr. Kazie and the charge nurse who stood up for the patient in a difficult and upsetting moment. The writer describes these staff as front-line warriors who carry out their duties with smiles and a readiness to help, a sentiment echoed with gratitude and a blessing.

The closing sentiment of the notes is a heartfelt tribute to the staff's dedication. The writers commend the hospital for the overall quality of care they received, noting that the care extended beyond medical treatment to compassionate human interaction. The recognitions are vivid and specific, with lines of thanks directed toward the many caregivers who offered support, comfort, and professional assurance during trying times. The sign-off - Cheryl and Marina - feels personal and sincere, a final gesture of gratitude and a request that these front-line workers be acknowledged for their excellence and commitment.

Taken together, the notes present a nuanced portrait of a hospital system that can deliver extraordinary, life-affirming care in many cases. The praise is abundant for the kindness, competence, and teamwork of nurses, physicians, and support staff who go above and beyond. At the same time, they reveal a disturbing concern about potential racial bias in emergency department triage that some patients perceive and report, underscoring the seriousness with which equity and access to timely care are viewed by those who depend on these services. The overall message is one of gratitude for the dedication and skill of many caregivers, tempered by a call for vigilance and accountability to ensure fair treatment for every patient, regardless of race.

This part of Ormond Beach, Florida, offers a convenient and accessible location for senior living. With several hospitals and medical facilities within close proximity, residents have easy access to quality healthcare services. In addition, there are various pharmacies nearby for medication needs. The area also boasts a diverse selection of restaurants and cafes, providing opportunities for dining out or enjoying a cup of coffee with friends. For those who enjoy outdoor activities, several parks are located within a short distance, offering opportunities for relaxation and recreation. Overall, this part of Ormond Beach provides a well-rounded environment for seniors seeking a comfortable and convenient lifestyle.

Hospitals

• Florida Hospital Ormond Memorial (0 miles)
• Florida Hosp Cancer Institute (0.1 miles)
• Adventhospital Daytona Beach (3.2 miles)
• Twin Lakes Medical Center (3.7 miles)

Physicians

• Wellness Family Practice (0.1 miles)
• Colon & Rectal Surgery Associates (0.1 miles)
• Mid Florida Dermatology & Plastic Surgery (0.1 miles)
• Ailani Rajesh K, MD (0.1 miles)
• Balaraman Rama MD (0.1 miles)
• Kathleen Williams (0.1 miles)
• Ormond Beach Internal (0.1 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.3 miles)
• Winn-Dixie (0.7 miles)
• Holly Hill Pharmacy (2.5 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (3.2 miles)
• Walgreens (3.4 miles)

Restaurants

• Wine Not (0.3 miles)
• Lennys New York Pizza Company (0.7 miles)
• Hull's Seafood Kitchen Restaurant (1.3 miles)
• Ormond Garage (1.4 miles)
• Fugu (1.4 miles)
• Lulu's Oceanside Grill (2.5 miles)
• Chick-Fil-A (2.5 miles)

Cafes

• Peach Valley Cafe (1.6 miles)
• Starbucks (1.9 miles)

Parks

• Fortunato Park (2 miles)
• Andy Romano Beachfront Park (3.1 miles)
• Sunrise Park (3.5 miles)
• Ross Point Park (4.2 miles)
• Peggy Schnelby Recreation Center * Tennis Courts (4.6 miles)