Coquina Center

Pros

• The physical therapy and occupational therapy staff at the facility are highly praised for their effectiveness and dedication to patient care.
• Some certified nursing assistants (CNAs) have been recognized for their good attitudes and efforts in caring for patients.
• Certain staff members, like a compassionate nurse, have gone out of their way to provide assistance and support to patients, demonstrating kindness in difficult situations.
• A few residents appreciated the efforts made by staff to keep them informed about their care plans, fostering a sense of involvement in their recovery process.
• The facility has areas that some visitors found to be warm and welcoming during interactions with particular staff members, creating a sense of community amidst challenges.

Cons

• The facility's cleanliness is consistently reported as inadequate, with filthy rooms and bathrooms.
• Communication between staff and with families is poor, leading to missed updates on patient care.
• Meals are served late, lack variety, and do not accommodate dietary needs like diabetes.
• Medication administration is inconsistent, causing health concerns for patients.
• Staff responsiveness is lacking; patients often wait long periods for assistance.
• Many reviewers express concern over the competency and attitude of current staff compared to previous employees.
• The facility is accused of prioritizing business over patient care, resulting in neglectful treatment.
• Patients have experienced significant weight loss during their stays due to unsatisfactory food options and care.
• There are reports of patients being left in soiled adult diapers for extended periods, indicating inadequate attention to personal hygiene.
• Overall management of the facility is criticized as poor, contributing to the negative experiences described by numerous reviewers.

Review

The reviews gathered from various individuals paint a concerning picture of the conditions at Coquina Center, particularly in its short-term rehabilitation unit. One reviewer passionately described their experience with a 98-year-old mother who had suffered a stroke and was placed in the facility by her hospice provider. From the outset, the experience seemed to be fraught with issues—her mother's room was unprepared upon arrival, filthy, and lacking basic hygiene. Further exacerbating the situation were delays in meal service and food choices that were inadequate for someone managing diabetes. The inconsistent administration of her medications was alarming as it led to dangerous spikes in blood pressure and glucose levels. The care provided was not only negligent but also distressing; patients were left in soiled adult diapers for extended periods while staff members frequently rotated out, leading to inadequate communication between shifts.

However, contrasting experiences were shared by another former patient who sang praises for Coquina Center prior to recent management changes. This review highlighted a warm atmosphere where staff treated patients like family, emphasizing cleanliness and attentive care that made them feel respected and included in their treatment plans. Sadly, this positive view is overshadowed by numerous reports suggesting that the quality of care has significantly declined since ownership transitioned—loss of effective staff being one of the most critical issues raised across multiple reviews.

Communication—or lack thereof—emerged as a recurrent theme throughout these accounts. One reviewer noted that their mother’s physical therapy was halted without any notification due to complications with Medicaid. Family members found themselves repeatedly transferred through a maze of different staff members when seeking information about loved ones' conditions or treatments. Many expressed frustration over unanswered phone calls and poorly executed administrative processes that ultimately affected patient care standards. In an environment where timely communication is essential for proper medical attention, this failure could prove catastrophic.

Another grave concern identified across several testimonials involved neglect from nursing staff toward patients’ basic needs. Reviewers recounted instances where dignity was compromised; patients would wait hours for assistance with fundamental tasks such as getting out of bed or using the restroom. Some families felt compelled to intervene physically when nursing staff delayed providing necessary help—a situation described as inherently unsafe, especially given many residents’ frail health conditions following surgeries or severe injuries.

Moreover, complaints about mealtimes revealed a pattern of dissatisfaction regarding food quality and variety offered at Coquina Center. One reviewer specifically criticized repetitive meal offerings that lacked nutritional consideration for patients with dietary restrictions—leading some residents to lose significant amounts of weight during their stay due to inadequate sustenance options. While some positive feedback acknowledged the existence of better breakfast choices like ordered meals from buffets, questions lingered about consistency and overall culinary standards.

Finally, amidst an array of grievances regarding staffing levels and management practices, there were slight rays of hope mentioned about Physical Therapy (PT) and Occupational Therapy (OT) teams within the center—their efforts being valued even if overshadowed by systemic failures elsewhere within the institution's framework. Nevertheless, reviewers urged future visitors seeking care facilities for loved ones to spend adequate time observing day-to-day operations before making decisions—a cautionary reflection born from distressing personal stories highlighting how easily vulnerable populations can suffer when oversight is lacking.

In conclusion, while some once found solace at Coquina Center due to its community-oriented atmosphere filled with compassionate caregivers—notably before recent staffing transitions—most accounts reveal significant distress regarding current operations marked by poor hygiene standards, ineffective communication among caregivers, insufficient patient support mechanisms, questionable food provisions tailored inadequately for specific dietary needs—all culminating into an urgent call for change within this long-term care institution striving toward better-quality health services critical for its residents’ well-being.

Physicians

• Colon & Rectal Surgery Associates (0.2 miles)
• Ormond Beach Internal (0.3 miles)
• Wellness Family Practice (0.3 miles)
• Kathleen Williams (0.3 miles)
• Jeff Parks MD (0.3 miles)
• Parks Dermatology Center (0.3 miles)
• Mid Florida Dermatology & Plastic Surgery (0.4 miles)

Hospitals

• Florida Hospital Ormond Memorial (0.3 miles)
• Florida Hosp Cancer Institute (0.4 miles)
• Adventhospital Daytona Beach (3.4 miles)
• Twin Lakes Medical Center (3.9 miles)

Restaurants

• Wine Not (0.4 miles)
• Lennys New York Pizza Company (1 miles)
• Hull's Seafood Kitchen Restaurant (1.1 miles)
• Ormond Garage (1.2 miles)
• Fugu (1.3 miles)
• Lulu's Oceanside Grill (2.3 miles)
• Chick-Fil-A (2.8 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Winn-Dixie (0.6 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (2.3 miles)
• Holly Hill Pharmacy (2.5 miles)
• Walgreens (3.4 miles)
• Walgreens (3.4 miles)

Parks

• Fortunato Park (1.8 miles)
• Andy Romano Beachfront Park (3.1 miles)
• Sunrise Park (3.5 miles)
• Ross Point Park (4.3 miles)
• Peggy Schnelby Recreation Center * Tennis Courts (4.6 miles)

Cafes

• Peach Valley Cafe (1.8 miles)
• Starbucks (2.1 miles)