Conway Lakes Health and Rehabilitation in Orlando, FL

Pros

• The staff are friendly, attentive, and genuinely caring.
• The facility is clean, well-maintained, and welcoming.
• The therapy and nursing teams provide outstanding care and help patients regain strength and mobility.
• Jamie Norman in admissions is exceptional, responsive, and compassionate.
• Families feel supported, informed, and cared for due to the staff's efforts.
• The atmosphere is warm and comfortable, putting patients and families at ease.
• Administration and care teams consistently go above and beyond for patients and families.
• Conway Lakes has helped patients recover and return home with positive outcomes praised by families.

Cons

• The staff are unprofessional and ignorant.
• They show little concern for patients' wellbeing.
• Nurses do not answer patients' call buttons and simply stand around.
• A patient waits up to an hour for help (another patient waits half an hour).
• A patient has not had a shower in over a week.
• The facility effectively killed a mother due to neglect.
• A man is found collapsed in his food tray, with staff offering only brief responses.
• The clean appearance is deceptive, and the facility is dirty and poorly maintained.

Review

Conway Lakes Health & Rehabilitation in Orlando is best suited for seniors who need post-acute rehabilitation and can benefit from an active therapy program, provided there is robust family oversight or a strong discharge plan. The facility earns credibility from its therapy teams - PTs and OTs who often drive meaningful gains in strength and mobility - and from a clean, inviting environment that families report as reassuring during a stressful recovery. When admissions staff steps in with clear guidance and timely coordination for transfer and aftercare, the path from hospital to home becomes smoother and more predictable.

However, this is not a one-size-fits-all facility. Residents with significant cognitive impairment or high medical fragility, or those requiring constant supervision and meticulous medication management, should look at alternatives. The reviews reveal a troubling spectrum of experiences, ranging from compassionate care to severe neglect, with repeated claims of missed medications, delays in responses to call buttons, bedsores, dehydration, infections, and, in some cases, deterioration that culminates in hospitalization or worse. The risk is not uniform across shifts or units, but the breadth and severity of complaints warrant caution.

On the plus side, the best-reported aspects - therapy quality, attentive nursing care in many cases, and a focus on coordinating post-discharge needs - do translate into real benefits for many residents. Families highlight therapists who explain treatments, discharge planners who map out aftercare, and units where nurses and aides communicate well and treat residents with dignity. Cleanliness and a calming, welcoming atmosphere also appear repeatedly as stabilizing factors that support recovery and reduce stress for family members during transitions. When these strengths align with a resident's rehab goals, progress can be substantial.

Yet the cons carry considerable weight. Chronic understaffing and inconsistent communication surface in many reviews, producing long wait times for assistance, missed meals, and care gaps that can rapidly escalate into dangerous outcomes. Instances of dehydration, bedsores, missed medications, or inadequate hygiene have been linked by families to worsening health, hospital transfers, and even death. Reports of management being dismissive or unhelpful when concerns are raised further erode confidence. The contrast between glowing therapy stories and dangerous day-to-day neglect is stark and means risk tolerance must be entered into the decision with eyes wide open.

For families evaluating Conway Lakes, a disciplined due-diligence plan is essential. Schedule multiple tours at different times, speak with prospective therapists and nurses, and request direct conversations with the administrator or director of nursing. Ask to see daily care plans, incident logs, and state survey results; verify medication administration processes and who documents pain and hydration status; test whether the kitchen can accommodate dietary restrictions; and talk to current residents or their families about day-to-day responsiveness. Compare this facility's therapy outcomes and discharge planning rigor with other Orlando options that may offer higher staffing ratios and more consistent daily oversight.

In the end, Conway Lakes can deliver strong rehab outcomes for the right resident, especially where therapy intensity and a diligent discharge plan are the core goal and where family oversight mitigates risk. But the potential for serious safety lapses and inconsistent day-to-day care means alternatives should be considered seriously for anyone with complex needs, dementia, or a history of medical fragility. A well-informed choice will hinge on direct, recent experiences during tours, frank conversations about staffing and care handoffs, and a clear post-discharge plan that places accountability in writing.

This area of Orlando, Florida, offers a variety of amenities and services that may be appealing to seniors looking for a convenient and well-equipped neighborhood. With multiple pharmacies such as Walgreens and CVS nearby, accessing medication and healthcare supplies is easily accessible. Additionally, there are reputable physician practices including Bliss Healthcare Services and East Orlando Medical Group within a short distance. Multiple dining options such as Chipotle Mexican Grill and Chick-Fil-A provide convenient meal choices, while cafes like Lineage Coffee Roasting offer a relaxing environment for socializing. For medical emergencies, hospitals like Orlando Regional Medical Center and Florida Hospital are easily reachable. Parks like Lake Eola Park provide opportunities for outdoor recreation, while theaters like EPIC Theatres at Lee Vista offer entertainment options. Overall, this area boasts a combination of convenience and recreational opportunities that may appeal to seniors seeking an active lifestyle in a diverse community.

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (1.3 miles)
• Winn-Dixie (1.4 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.6 miles)

Physicians

• Bliss Healthcare Services (1.5 miles)
• Diabetes and Endocrine Center of Orlando (2.8 miles)
• East Orlando Medical Group (2.8 miles)
• First Choice Pediatrics (3 miles)
• Growing Together Pediatrics (3.1 miles)
• Orlando Health Heart Institute (3.3 miles)
• Colon & Rectal Clinic of Orlando (3.6 miles)

Restaurants

• Chipotle Mexican Grill (2.5 miles)
• McDonald's (2.6 miles)
• Gringos Locos (3.7 miles)
• Chick-Fil-A (3.8 miles)
• The Thirsty Topher (4 miles)
• Rock & Brews (4.3 miles)
• Florida Hospital Welch Cafeteria (4.6 miles)

Places of Worship

• ISCF Masjid Al Rahman (3.2 miles)
• Masjid Al-Malik (6.8 miles)

Transportation

• Fox Rent A Car Orlando (3.3 miles)
• Lynx Central Station (4 miles)
• Lyft Parking Lot (5.2 miles)
• The Club at MCO (6.3 miles)
• Airside 1 (6.3 miles)
• Airside 2 (6.3 miles)
• Southwest Airlines Curb Side (6.5 miles)

Cafes

• Lineage Coffee Roasting (3.3 miles)
• Starbucks (5.2 miles)
• The Glass Knife (5.5 miles)
• Starbucks (6.5 miles)

Hospitals

• Orlando Regional Medical Center (3.4 miles)
• Orlando Health Medical Pavilon (3.4 miles)
• Orlando VA Medical Center (3.8 miles)
• Florida Hospital Ginsburg Tower (4.5 miles)
• Florida Hospital- South Campus (4.5 miles)
• Florida Hospital Womens Center (4.6 miles)
• Florida Hospital (4.6 miles)

Parks

• Lake Eola Park (3.6 miles)
• Blue Jacket Park (3.6 miles)

Theaters

• EPIC Theatres at Lee Vista (4.3 miles)
• Regal Winter Park Village & RPX (5.8 miles)