Conway Lakes Health & Rehabilitation Center

Pros

• The staff at Conway Lakes Health & Rehabilitation Center demonstrated compassion and care, especially during challenging times like the coronavirus pandemic.
• The facility is friendly, with ample staff who genuinely care for the residents.
• Families appreciate the opportunity to share meals with their loved ones by notifying the center in advance.
• The center offers a variety of activities for residents, particularly during holidays, which helps foster a sense of community.
• The facility is clean and well-maintained, contributing to a positive atmosphere for recovery and rehabilitation.

Cons

• Some CNAs at Conway Lakes did not seem to care, leading to long wait times for call light responses.
• The nurse manager and CNAs displayed unprofessional and rude behavior during interactions.
• The facility's atmosphere was described as dreary and poorly lit, which contributed to feelings of depression among residents.
• Meals were often bland and unsatisfactory, with dietary restrictions being imposed unnecessarily on some patients.
• Residents spent excessive time in their rooms with minimal staff interaction or engagement in activities.
• There was a heavy presence of urine upon entry, indicating poor cleanliness standards within the facility.
• Staff were described as untrained and rude, resulting in inadequate patient care.
• Call buttons frequently went unanswered, raising concerns about emergency response times within the facility.

Review

Conway Lakes Health & Rehabilitation Center has garnered mixed reviews from patients and families alike, reflecting a complex landscape of care that can be both commendable and concerning. Many of the narratives revolve around experiences with staff, room conditions, treatment quality, and overall patient well-being, painting a varied picture that potential residents or their families might find valuable.

On one hand, several reviews emphasize the positive aspects of therapy services provided at Conway Lakes. Many patients have reported excellent experiences with physical and occupational therapy staff, highlighting their caring nature and commitment to rehabilitation. As one family noted about their mother’s experience, staff members engaged in various therapies—including speech therapy and wound care—have shown genuine concern for patient needs. Additionally, the facility hosts a range of activities for its residents that promote social interaction, particularly during holiday seasons. This aspect shines through as an encouraging feature where family involvement is welcomed; family members can dine together with patients if arrangements are made 24 hours in advance.

However, the praises for therapeutic services are contrasted by troubling accounts regarding nursing staff interactions and general care efficiency. Multiple reviewers expressed dissatisfaction with certain Certified Nursing Assistants (CNAs), noting instances where call lights went unanswered for extended periods—over 30 minutes in some cases—and complaints about unprofessional behavior among some staff members. One review depicted interactions with nursing personnel as rude and dismissive, further raising concerns about staffing issues that could potentially detract from patient care levels. The dichotomy between empathetic therapy staff and less engaged nursing aides creates an inconsistent experience for those residing at Conway Lakes.

Room conditions appeared to be another significant area of contention among reviewers. Various comments pointed out issues such as dreary environments lacking adequate lighting and comfort. For instance, one patient’s spouse described their partner's room as “not well-lit” while also feeling devoid of a homey atmosphere despite being clean overall—a key factor contributing to feelings of isolation or depression among residents who spent too much time confined to their rooms. The need for more active engagement beyond meal times was echoed across several reviews stressing that emotional well-being is deeply linked to physical mobility.

Dietary management within the center drew mixed feedback as well; while meals were provided consistently throughout the stay according to dietary requirements—often bland in flavor—the flexibility surrounding resident preferences seemed limited. One reviewer recounted instances where they brought food from home that was better received than what was served at the facility itself. This highlights a disconnect between individualized care planning versus standard operational procedures meant to cater to large groups of residents.

Surprisingly contrasting experiences emerge regarding overall satisfaction with Conway Lakes during critical times such as illness—particularly during COVID-19 lockdowns when many facilities faced scrutiny over elder care practices during health crises. In this case, one reviewer expressed immense gratitude toward caregivers who managed to provide exceptional care for their mother diagnosed with coronavirus amidst widespread uncertainty regarding nursing homes at that time. Their family's relief upon witnessing significant improvements after therapy highlighted the center's capacity to deliver life-enhancing support even during challenging circumstances.

Ultimately, perceptions surrounding Conway Lakes Health & Rehabilitation Center echo both positive attributes alongside areas needing improvement—from compassionate caregiving in therapy contexts to essential attention required in daily living support tasks like answering call lights efficiently or enhancing room environments. Families looking into placement options must weigh these factors carefully while considering both heartfelt testimonials praising individual caregivers as well as valid critiques emphasizing systemic deficiencies present within certain operational aspects of the facility's approach towards rehabilitation-centered living spaces.

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (1.3 miles)
• Winn-Dixie (1.4 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.6 miles)

Physicians

• Bliss Healthcare Services (1.5 miles)
• Diabetes and Endocrine Center of Orlando (2.8 miles)
• East Orlando Medical Group (2.8 miles)
• First Choice Pediatrics (3 miles)
• Growing Together Pediatrics (3.1 miles)
• Orlando Health Heart Institute (3.3 miles)
• Colon & Rectal Clinic of Orlando (3.6 miles)

Restaurants

• Chipotle Mexican Grill (2.5 miles)
• McDonald's (2.6 miles)
• Gringos Locos (3.7 miles)
• Chick-Fil-A (3.8 miles)
• The Thirsty Topher (4 miles)
• Rock & Brews (4.3 miles)
• Florida Hospital Welch Cafeteria (4.6 miles)

Places of Worship

• ISCF Masjid Al Rahman (3.2 miles)
• Masjid Al-Malik (6.8 miles)

Transportation

• Fox Rent A Car Orlando (3.3 miles)
• Lynx Central Station (4 miles)
• Lyft Parking Lot (5.2 miles)
• The Club at MCO (6.3 miles)
• Airside 1 (6.3 miles)
• Airside 2 (6.3 miles)
• Southwest Airlines Curb Side (6.5 miles)

Cafes

• Lineage Coffee Roasting (3.3 miles)
• Starbucks (5.2 miles)
• The Glass Knife (5.5 miles)
• Starbucks (6.5 miles)

Hospitals

• Orlando Regional Medical Center (3.4 miles)
• Orlando Health Medical Pavilon (3.4 miles)
• Orlando VA Medical Center (3.8 miles)
• Florida Hospital Ginsburg Tower (4.5 miles)
• Florida Hospital- South Campus (4.5 miles)
• Florida Hospital Womens Center (4.6 miles)
• Florida Hospital (4.6 miles)

Parks

• Lake Eola Park (3.6 miles)
• Blue Jacket Park (3.6 miles)

Theaters

• EPIC Theatres at Lee Vista (4.3 miles)
• Regal Winter Park Village & RPX (5.8 miles)