Heartland Health Care Ctr Costs & Pricing
Heartland Health Care Center offers competitive pricing for its services, with a monthly cost of $2,500 for private rooms. This rate is significantly lower than the average costs in Duval County, which stands at $3,504, and even more so compared to the broader Florida state average of $3,699. By providing quality care at this more accessible price point, Heartland Health Care Center stands out as a viable option for individuals and families seeking long-term care solutions without compromising on care standards or comfort.
| Floor plans | Heartland Health Care Ctr | Duval County | Florida |
|---|
| Private | $2,500 | $3,504 | $3,699 |
Overall Review of Heartland Health Care Ctr
differentiator
18 reviews mention this
Physical therapy helps residents regain
Physical therapy is frequently described as a key part of recovery here.
Many reviewers describe the therapy team—especially physical and occupational therapy—as helpful for improving mobility after surgery, falls, or post-hospital recovery. Some residents credit specific therapists or the rehab group with getting them back to walking or doing daily tasks again. A smaller number of reviewers mention problems like damaged therapy equipment or therapy not helping as much as they expected.
common
32 reviews mention this
Staff is caring, but responsiveness varies
Residents and families describe staff as kind and supportive when care goes smoothly.
Across reviews, many families and residents say staff members are compassionate, friendly, and willing to help, including nursing assistants, nurses, and therapists. Several also mention positive interactions with administrators or department leaders during their stay. At the same time, other reviews report slow response times to call buttons, unreturned phone calls, and inconsistent communication between shifts, which suggests the experience is not uniform.
caveat
14 reviews mention this
Medication timing and order handling
Some reviews raise concerns about medication timeliness and follow-through.
A number of reviewers say they received their medicine on time, and at least one describes staff working to get missing medications ordered quickly. However, multiple other reviews claim residents did not receive medications when needed, medication pass issues occurred on certain shifts, or orders were not handled correctly. There are also complaints that medical concerns were not addressed promptly enough before worsening symptoms.
caveat
22 reviews mention this
Food quality is mixed
Food is a common point of praise and complaint.
Several reviewers describe the dining experience as acceptable or even better than hospital food, and some mention being able to eat without needing appetite stimulants. Others say the food is disgusting, unappetizing, too bland, or cold by the time it is served. There are also complaints about weight loss and how meal alternatives work, including the timing needed to request them.
common
16 reviews mention this
Cleanliness and organization divide reviews
Many reviewers note the facility is clean and well kept.
Some reviews describe the building as clean, organized, and smelling fresh, with tidy rooms and a generally well maintained appearance. Others disagree, citing issues like dirty conditions, flooded areas, or cleanliness concerns on arrival. A separate set of comments also references challenges related to safety and basic accommodations, which further affects how residents and families judge the overall environment.
caveat
13 reviews mention this
Communication and phones draw criticism
Communication is a recurring concern for some families.
While some reviewers say concerns were answered quickly, others describe difficulty getting through by phone, calls being dropped, or voicemail not being returned. Multiple reviews also mention limited access to staff information and problems with updates during transitions or after discharge. One review also raises a privacy concern involving a resident image being shared, underscoring worries about safety and oversight.
differentiator
2 reviews mention this
Cost is lower than county and state
Private pricing is listed below both the county and state benchmarks.
The listing price provided for private accommodations is shown as lower than both the county and state reference points. However, residents’ reviews focus much more on day-to-day care and communication than on cost, so pricing alone does not explain differences in experience.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
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