Heartland Health Care Center Orange Park is a nursing home community in Orange Park, FL.
Information last verified:
570 Wells Road, Orange Park, FL 32073
For more information about senior living options: (866) 208-4318
3.4 from 109 reviews
5 stars
49
4 stars
14
3 stars
7
2 stars
6
1 stars
33
Overall Review of Heartland Health Care Center Orange Park
common18 reviews mention this
Caring, professional staff stands out
Residents and families repeatedly describe staff as kind and professional.
Many reviews highlight friendly, caring interactions from nurses, CNAs, reception, and therapy staff, with several visitors saying the teams treated them “like family.” A number of residents and family members also describe administrators or directors as responsive when questions or requests came up. At the same time, a smaller set of reviews report unresponsiveness or rude behavior, including late or missed help, so experiences are not consistent.
caveat12 reviews mention this
Communication and medication timing vary
Several reviews question how reliably care updates and medications are handled.
Some reviewers say they received medications on time and had prompt responses to needs, including help coordinating with doctors. Others describe long waits for nursing assistance or call-bell response, late medication delivery, and difficulty reaching social work or nurses by phone. A few reviews also mention concerns about discharge follow-through and missing next steps for care after returning home or a transition to another setting.
common10 reviews mention this
Food quality gets mixed reactions
Dining is a frequent topic, with opinions split on quality.
Several reviews say meals were acceptable, with some noting restaurant-style dining and celebrations in the dining hall. Others report food that is bland, cold, or “institutional fare,” and some describe weight loss or dissatisfaction with diabetic meal adherence. A few reviews mention alternative menu options, but also criticize the process and timing for substitutions.
differentiator8 reviews mention this
Rehab therapy is a major focus
Physical and occupational therapy receive standout praise for helping patients improve.
Multiple reviews specifically credit the physical therapy and occupational therapy teams with progress, including regaining mobility and walking with assistive devices. Several residents and families describe therapists as helpful, encouraging, and consistent, and many connect therapy to being discharged home. A smaller number of reviews describe limits during recovery (for example, equipment issues) or overall lack of rehabilitation support.
common6 reviews mention this
Cleanliness is generally praised
Many reviewers say the facility is clean and well kept.
Several reviews describe a clean building, tidy rooms, and fresh-smelling spaces, including positive comments during tours. Some reviews also mention safety and organization as part of that impression. However, a few negative reviews describe cleanliness problems such as flooded areas, outdated fixtures, or concerns about room readiness.
common2 reviews mention this
Activities help residents stay engaged
Residents appear to have structured daily activities available.
Reviews mention ongoing activities and festive events in common areas, including celebrations connected to dining. One review also mentions attempts to keep a resident involved and engaged, suggesting activity programming is part of day-to-day life for some residents.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
120 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Jacksonville International (21 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
McDonald's (0.4 miles)
Cracker Barrel (0.5 miles)
Miller's Ale House - Orange Park (1.2 miles)
Grumpy's Restaurant (1.4 miles)
Metro Diner (2.5 miles)
Whataburger (2.5 miles)
McDonald's (2.8 miles)
Physicians
Global Family Care (1 miles)
Dr Gene Ashley Harris DO (1.7 miles)
Family Allergy and Asthma (1.7 miles)
Premier Spine & Pain Center (1.9 miles)
T. Michael Hardin, DO (1.9 miles)
Family Practice Associates of Orange Park (2 miles)
Seniors benefit from ride-hailing services like Uber and Lyft, which provide convenient and accessible transportation options that promote independence and social engagement, while addressing mobility challenges. These platforms have adapted to meet senior needs with user-friendly features and safety measures, although costs can be a concern; community programs may help subsidize rides for older adults.
The guide outlines the eligibility criteria for home health care services, emphasizing clinical requirements, insurance options, and application processes. It distinguishes between Medicare's strict and Medicaid's flexible qualifications while addressing challenges families may face in securing necessary care at home.
Elder abuse affects many older adults worldwide and includes physical, emotional, neglectful, and financial harm, with about one in six individuals over 60 experiencing abuse annually. Prevention and intervention strategies focus on awareness, support for caregivers, and mandatory reporting, while recovery necessitates comprehensive support for both physical and emotional needs.
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120 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Jacksonville International (21 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Affordable private-room pricing relative to local averages.
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