Heartland Health Care Center Orange Park

Pros

• The staff at Vivo is friendly, knowledgeable, and helpful, contributing to a positive living experience.
• Residents have received good care and support from the rehab team at Heartland of Orange Park, leading to successful recoveries.
• The facilities are clean, updated, and well-maintained, creating a comfortable environment for patients.
• Many residents appreciate the quality of services provided by management and staff members.
• Physical therapy and occupational therapy services are effectively helping residents regain their strength and improve their well-being.
• Several reviews highlight the friendliness and caring nature of the staff, enhancing the overall experience for patients.
• The dining areas in some facilities are described as nice, clean, and spacious, contributing to a pleasant atmosphere for meals.

Cons

• The staff at the facility is reported to be rude and uncaring, making residents and families feel like they are not valued.
• Communication from the facility is poor, leaving families feeling uninformed about their loved ones' conditions.
• Medication administration is frequently late, with excuses given for the delays.
• The food quality is described as horrible, with specific complaints about unsuitable options for diabetic patients.
• The facility allegedly smells of feces, raising concerns about cleanliness and hygiene.
• Many staff members are considered to be indifferent towards patient care, leading to a lack of support for residents.
• There are complaints regarding understaffing, which impacts the level of care provided to residents.
• Some individuals express that their loved ones have been miserable during their stay at the facility due to various issues.

Review

The reviews of Vivo Healthcare and Heartland of Orange Park offer a multifaceted view of the experiences families have had with their loved ones receiving rehabilitation and nursing care at these facilities. Overall, the sentiments range from highly positive to deeply critical, reflecting the diverse experiences of residents and their families.

Vivo Healthcare has been praised by several reviewers for its friendly and knowledgeable staff who are described as genuinely helpful. Residents have shared that they feel well taken care of in a clean and updated environment. One resident noted that despite the food being only average, it was not bad, while another echoed similar sentiments about the dining experience. The nursing staff is often highlighted as being above average, adding significant value to the overall care provided. Many families appreciate the efforts of physical therapy and occupational therapy teams, noting that they actively contribute to residents’ recovery and well-being. These favorable attributes lead one reviewer to assert confidently that Vivo Healthcare stands out among other skilled nursing facilities (SNFs) they have encountered.

In contrast, Heartland of Orange Park garnered mixed reviews, with some praising its clean facilities and commendable nursing staff who provide quality care for residents. One family member lauded the rehab team’s effectiveness, stating that her father experienced substantial improvement within just two weeks before being discharged home. Additionally, visitors were impressed by the friendly demeanor of employees throughout the facility, citing their commitment to patient care and supportive environment during challenging times.

Nevertheless, there were notable frustrations expressed regarding communication issues within Heartland of Orange Park. A family member lamented having no direct contact with her husband’s caregivers due to COVID-related visitation restrictions and difficulty reaching nurses for updates on his health status—an experience evidently distressing when so much relies on timely communication between staff and family members. Another user also expressed dissatisfaction with medication administration delays and general understaffing issues affecting patient care quality. Such critiques paint a concerning picture regarding operational effectiveness within this facility.

Darker sentiments emerged in surrounding narratives about Heartland Health Care Center; one reviewer cautioned against sending loved ones there due to reportedly rude staff members who seemed indifferent toward patients' needs—a stark contrast from earlier glowing reviews about personnel courtesy at both establishments. The complaints extended into food quality once again as families described subpar meals resembling hospital fare rather than nutritious alternatives necessary for recovery or maintenance, particularly in cases where dietary restrictions are crucial for patients like those with diabetes.

Additionally, alarming reports surfaced about cleanliness standards across both facilities; some residents revealed distress over unpleasant odors in common areas which detracted from an otherwise wholesome living experience—an aspect cited frequently by families when evaluating places where their loved ones spend vulnerable moments recovering or adjusting long-term post-acute care settings.

In summary, while many aspects of Vivo Healthcare reflect positive experiences tied largely to competent caregiving teamwork along rehabilitation processes facilitating patient progress effectively—with an inclusive atmosphere fostering resident interaction—the narrative surrounding Heartland remains complex under scrutiny based on contrasting opinions highlighting significant management deficiencies adversely impacting essential healthcare provisions too frequently overlooked amid praises offered elsewhere.

Restaurants

• McDonald's (0.4 miles)
• Cracker Barrel (0.5 miles)
• Miller's Ale House - Orange Park (1.2 miles)
• Grumpy's Restaurant (1.4 miles)
• Metro Diner (2.5 miles)
• Whataburger (2.5 miles)
• McDonald's (2.8 miles)

Physicians

• Global Family Care (1 miles)
• Dr Gene Ashley Harris DO (1.7 miles)
• Family Allergy and Asthma (1.7 miles)
• Premier Spine & Pain Center (1.9 miles)
• T. Michael Hardin, DO (1.9 miles)
• Family Practice Associates of Orange Park (2 miles)
• Pulmonary Care Specialists (2.2 miles)

Pharmacies

• Walgreens (1.4 miles)
• Winn-Dixie (1.4 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.8 miles)
• Walgreens (3.6 miles)
• Winn-Dixie (4.1 miles)

Cafes

• Starbucks (1.4 miles)
• The Urban Bean Coffeehouse Cafe (1.5 miles)
• Starbucks (3.7 miles)
• Panera Bread (3.9 miles)
• Panera Bread (5.7 miles)
• Metro Diner (6.5 miles)
• Panera Bread (6.6 miles)

Parks

• Clarke House Park (1.4 miles)
• Moccasin Slough Park (4.5 miles)
• Cortez Park (5.9 miles)

Theaters

• AMC Orange Park 24 (1.7 miles)
• New Vision Theatres Fleming Island 12 (6.1 miles)

Places of Worship

• Freedom Christian Fellowship (5.5 miles)

Hospitals

• Fleming Island Surgery Center (6 miles)