Consulate Health Care Of North Fort Myers

Pros

• Some staff members at Consulate Health Care were described as caring, kind, and compassionate towards the residents.
• The physical therapy team received positive feedback for their helpfulness and professionalism.
• One reviewer noted that the facility seemed clean during their visits.
• A resident's family member appreciated the good quality of food provided at Consulate Health Care.
• The convenience of the facility's location was highlighted as a key factor in selecting it for care.
• Another reviewer expressed satisfaction with the service provided, mentioning the dedication of certain nurses and aides.

Cons

• The facility is extremely filthy and disgusting, with poor sanitation practices throughout.
• Staff members are rude, unhelpful, and often do not respond to requests for assistance in a timely manner.
• Residents are left unattended for long periods and are not given proper care or attention.
• There have been incidents of staff carelessness, such as leaving residents unclothed or on bedpans for extended times.
• Personal belongings, including clothes and jewelry, go missing without explanation or accountability from the facility.
• Communication with family members is lacking, causing frustration about the health status of loved ones.
• The facility has experienced outbreaks of infections like C-diff without proper precautions communicated to visitors or families.
• Food quality is consistently reported as terrible and unappetizing by multiple reviewers.
• The nursing staff displays a lack of compassion and professionalism, negatively impacting resident care.
• Overall, many reviews express an overwhelming sense of dissatisfaction and concern for the well-being of residents at the facility.

Review

The reviews for Consulate Health Care paint a deeply troubling picture of conditions at the facility, with many former patients and their families expressing severe dissatisfaction regarding cleanliness, care standards, and staff attitude. Overall, the experiences shared by multiple individuals highlight a pervasive sense of neglect, mismanagement, and frustration that permeates this healthcare establishment.

Numerous reviewers described the facility as exceedingly dirty and poorly maintained. One individual recounted their week-long stay there as "filthy" and "disgusting," indicating that basic sanitation practices were grossly inadequate. The showers were described as equally unsanitary, raising concerns about infection control during a time still impacted by COVID-19. Disturbingly, some staff members reportedly failed to utilize appropriate protective gear when entering isolation rooms designated for COVID-positive patients. Such negligence raises serious questions about patient safety and the quality of care provided within these walls.

Staffing issues emerged as a common theme in many accounts. Reviewers noted chronic understaffing led to insufficient attention being given to residents' needs. Complaints about unresponsive or rude staff members echoed throughout various narratives. Frustration was particularly apparent regarding the nursing staff's dismissive attitudes; one daughter shared her displeasure after being told not to call for updates on her sick sister's condition without any explanation concerning the nurse’s refusal to communicate with family members. This lack of communication from caregivers was cited in several instances as a key area needing significant improvement.

Furthermore, reports surfaced concerning residents being left unattended for extended periods—one heart-wrenching account involved an elderly woman left helpless on a bedpan despite expressing her discomfort. Such incidents expose the emotional distress that can result from inadequate care during vulnerable moments both for residents and their families, highlighting failures in providing compassionate and timely assistance.

Another alarming matter concerned personal belongings disappearing or being mishandled within the facility—a daughter lamented new clothing purchased for her mother going missing alongside important items such as wedding rings. These types of incidents raise ethical questions about how personal property is safeguarded in facilities meant to provide security and care for their residents.

In contrast, some reviews offered glimpses into positive aspects of Consulate Health Care amid overwhelming criticism; certain therapy personnel garnered praise for their professionalism and kindness towards patients. Additionally, individuals expressed satisfaction with specific nursing staff while acknowledging variability among employees' performance levels—some appearing uninformed or lacking sufficient compassion towards those they serve.

Overall, it is clear that while some families found solace in specific interactions at Consulate Health Care, large-scale improvements are imperative regarding general hygiene practices, staffing adequacy, effective communication methods among caregivers and families alike—the substantial discontent expressed casts serious doubts on whether this institution can genuinely meet its mission of providing quality care to vulnerable populations entrusted in its hands.

Restaurants

• Olive Garden (0.8 miles)
• Chick-Fil-A (0.9 miles)
• Kekes Breakfast Café (0.9 miles)
• Steak 'n Shake (1.1 miles)
• Pollo Operations (1.1 miles)
• Coco Bakery (1.5 miles)
• Domino's Pizza (2.5 miles)

Physicians

• Florida Cancer Specialists & Research Institute - Cape Coral Cancer Center (0.8 miles)
• Andrea - Andrea Cambio Cambio MD (1.3 miles)
• Internal Medicine (1.5 miles)
• Kim Michael K MD (1.6 miles)
• Shari L Skinner MD (1.6 miles)
• Southwest Florida Oral-Facial (1.6 miles)
• Maternal Fetal Medicine (1.8 miles)

Cafes

• Panera Bread (0.9 miles)
• Starbucks (4 miles)
• Starbucks (5.9 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (1.6 miles)
• Caloosa Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• North Fort Myers Prescription Shop (2.6 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.8 miles)

Hospitals

• Lee County VA Healthcare Center (1.3 miles)
• Lee Health Asthma/COPD Management - Cape Coral Hospital (2.3 miles)
• LPG Pain Management - Cape Coral Hospital (2.3 miles)
• Lee Memorial Health System (2.3 miles)
• Psychiatry Consultation Services - Cape Coral Hospital (2.3 miles)
• Healthpark Medical Center (3.6 miles)

Theaters

• AMC Merchants Crossing 16 (1.7 miles)

Parks

• Horton Park (4.2 miles)
• Terry Park (4.9 miles)
• Seahawk Park (5.3 miles)

Places of Worship

• St Andrew Catholic Church (4.5 miles)
• St Cecilia's Catholic Church (5.9 miles)