Heartland Health Care Center -Kendall

Pros

• The staff at Nspire Healthcare - Kendall are extremely knowledgeable and caring, providing excellent support to patients.
• The facility offers a variety of activities such as exercise, bingo, and arts and crafts, keeping residents engaged and active.
• Many visitors have noted the cleanliness of the rooms and the overall pleasant atmosphere of the facility.
• Patients in rehabilitation at Nspire Healthcare have shown significant improvement in mobility and independence within a short time frame.
• Families appreciate the welcoming nature of the staff, who are friendly and attentive to their loved ones' needs.
• The transition for residents into assisted living is handled with compassion, allowing them to stay with familiar caregivers.
• Residents feel motivated by the positive environment created by the staff, which contributes to their recovery progress.
• Visitors have expressed satisfaction with how well their loved ones were treated during their stay, highlighting good communication from staff.

Cons

• The facility is extremely unsanitary, with filthy carpets, a dirty kitchen, and roaches in the rooms.
• The care provided to the elderly is pitiful, leaving residents neglected unless family members are present.
• Patients experience long wait times for assistance, leading to discomfort and deteriorating conditions.
• The staff is often uneducated and difficult to communicate with due to language barriers.
• There are reports of patients having to bribe staff for timely assistance, indicating a lack of proper care.
• Incidents of residents falling or being left in soiled conditions reflect poorly on the overall level of care.
• The food served at the facility is terrible and does not cater appropriately to special dietary needs.
• Families have reported that their loved ones' therapy was cut short without adequate justification or communication from staff.
• Staff members display a rude demeanor towards residents and their families when help is requested.
• Patients have experienced neglect due to understaffing, compromising their safety and well-being.

Review

The experiences reported by families and friends of residents at Nspire Healthcare - Kendall (formerly Heartland Health Care Center) paint a complex picture of care in the facility, highlighting both commendable aspects and significant concerns. On one hand, some reviews laud the committed staff, particularly the nurses who are described as caring, attentive, and knowledgeable. Visitors frequently mention specific instances where nurses went above and beyond to assist residents with medical needs, coordinate with doctors for medication refills, and provide emotional support during challenging times. These positive accounts reflect a dedication to patient care in rehabilitation services that some families found impressive.

However, contrasting with these commendations are numerous troubling accounts detailing serious deficiencies in care that paint a dismal picture of the facility's operations. Several reviewers express deep dissatisfaction regarding sanitary conditions—describing filthy carpets, dirty kitchens, and pervasive infestations such as roaches in resident rooms. Complaints about lack of hygiene supplies were common; families noted that basic necessities were often not provided unless they brought them from home. The inadequate provision for personal hygiene included alarming reports of patients being cleaned only with wet paper towels and the absence of necessary anti-rash creams—signaling an overall neglect of fundamental health standards.

Moreover, there appears to be a substantial inconsistency in staffing levels across various departments within the facility. Instances were cited where patients had to wait excessively long for assistance—from simple requests for bathroom breaks to urgent calls for pain management relief. Families recounted situations where their loved ones experienced severe declines due to delays in receiving basic care or insufficient monitoring from nursing staff. These gaps raised concerns about possible neglect leading to more serious complications for those already vulnerable due to age or medical conditions.

While some visitors praised the facility’s organized activities aimed at keeping residents engaged—like bingo games, arts and crafts sessions, and exercise programs—others pointed out that not all residents actively participated due to personal preferences or limitations related to their health status. It's evident that while efforts were made to create a vibrant community atmosphere through social activities and events celebrated together by staff and residents alike, it wasn't universally appreciated by all residents.

A prevalent theme throughout multiple reviews involves financial strain on families navigating insurance coverage issues while seeking appropriate rehabilitation or assisted living services offered by Nspire Healthcare - Kendall. For many families dealing with limited budgets primarily reliant on Social Security checks—as was described in one particular case—this strain magnifies when combined with perceived inadequacies in patient care quality versus steep billing practices after brief stays.

In conclusion, while there are encouraging testimonials praising aspects of care received during rehabilitation at Nspire Healthcare - Kendall—with some individuals experiencing significant improvements—the overall sentiment among reviewers conveys frustration over unacceptable standards related to cleanliness and attentiveness that's critical for elderly populations requiring consistent support. Given these mixed signals—from valuable therapeutic interactions led by dedicated nursing staff contrasted against grave complaints regarding sanitation protocols—it is imperative for prospective clients or their families considering this facility remain informed by thoroughly assessing both sides prior making their decisions based on individual needs crucially determining quality of life during recovery periods after illness or surgical procedures.

This part of Kendall, Florida, offers a variety of amenities that may appeal to seniors considering this area for living. With multiple cafes such as Panera Bread and Moulin Rose Cake & Bakery Shop, there are plenty of options for dining and socializing. Nearby restaurants like El Rinconcito Latino and Flanigan's Seafood Bar & Grill provide convenient dining options. There are also several pharmacies in close proximity, making it easy to access necessary medications. The area boasts several parks including Hammocks Park and Westwind Lakes Park, providing opportunities for outdoor recreation and relaxation. Places of worship such as King Jesus Ministry and St Louis Catholic Church offer spiritual support for residents. For medical needs, there are physicians at UM Sylvester/Physicians at Kendall and Baptist Health Miami Cancer Institute nearby, as well as hospitals like Jackson South Medical Center within a short distance. Overall, this part of Kendall provides a mix of conveniences and services that can enhance the quality of life for seniors looking to settle in the area.

Cafes

• Panera Bread (0.4 miles)
• Moulin Rose Cake & Bakery Shop (4.3 miles)
• Panera Bread (5.8 miles)
• Nespresso Boutique at Macy's (6.4 miles)
• Panera Bread (6.5 miles)

Restaurants

• El Rinconcito Latino (0.4 miles)
• Flanigan's Seafood Bar & Grill (1 miles)
• IHOP (1.1 miles)
• Chick-Fil-A (1.6 miles)
• Sergio's London Square (1.6 miles)
• Burger King (1.9 miles)
• La Carreta (2 miles)

Pharmacies

• Walgreens (0.4 miles)
• Navarro Discount Pharmacy (1.1 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.6 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)

Parks

• Hammocks Park (1.3 miles)
• Kendall Hammocks Park (1.5 miles)
• Westwind Lakes Park (2.2 miles)
• Millers Pond Park (2.9 miles)
• Kendall Indian Hammocks County Park (3 miles)
• Chuck Pezoldt Park (3.9 miles)
• Southern Estates Park (4.5 miles)

Places of Worship

• King Jesus Ministry (3.1 miles)
• Bible Truth Chapel (4.4 miles)
• Christ Fellowship Church (6.6 miles)
• St Louis Catholic Church (6.7 miles)
• St Thomas the Apostle Catholic Church (6.8 miles)

Physicians

• UM Sylvester/Physicians at Kendall (4.1 miles)
• Baptist Health Miami Cancer Institute (4.8 miles)
• Valdes Rafael DDS (5.3 miles)

Hospitals

• Jackson South Medical Center (5.6 miles)
• Jackson South Community Hospital (5.6 miles)