Heartland Health Care Center Kendall is an assisted living community in Kendall, FL.
Information last verified:
9400 S.W. 137th Avenue, Kendall, FL 33186
For more information about senior living options: (866) 208-4318
3.2 from 100 reviews
5 stars
45
4 stars
8
3 stars
4
2 stars
6
1 stars
37
Overall Review of Heartland Health Care Center Kendall
common26 reviews mention this
Nursing care gets strong praise
Residents and families frequently describe nursing teams as compassionate and attentive.
Across many reviews, people highlight nurses and CNAs showing kindness, checking on residents, and treating patients with dignity. Several families specifically mention medication being given on time and staff staying responsive to comfort and daily needs. A smaller number of reviews contrast that praise with complaints about neglect or delayed help, but the dominant theme is consistently positive care from the clinical team.
caveat24 reviews mention this
Cleanliness and odors are a concern
Some reviewers report rooms and hallways that feel dirty or have strong unpleasant odors.
A recurring criticism is the condition of the building, including reports of mold, mildew, urine odors, and generally poor sanitation. Several reviews also mention dirty floors, old or worn furnishings, and visible deterioration that affected the overall impression of the facility. While some residents say the center is clean or improved with upgrades, the negative cleanliness comments appear often enough to remain a consistent worry for prospective families.
caveat19 reviews mention this
Getting help takes too long
Reviews repeatedly describe difficulty reaching staff and delays when assistance is requested.
Several reviews complain about unanswered phones, long waits for a nurse after call buttons, and having to physically locate staff. Others describe situations where residents went without timely support, including delayed bathroom help or nursing response. Even among some more balanced reviews, the facility experience is sometimes tied to requests not being answered promptly, which can be a major stress point for families.
common21 reviews mention this
Therapy quality stands out
Physical and occupational therapy is one of the most mentioned strengths in reviews.
Many reviewers credit the therapy staff with helping residents move forward in recovery, including regaining mobility after surgery or rehabilitation needs. Multiple reviews name therapy personnel and describe attentive, knowledgeable sessions that supported progress. At the same time, some critical reviews say therapy time was insufficient or that residents did not receive the expected amount of rehabilitation, so experiences vary.
common12 reviews mention this
Food quality is mixed
Dining reviews include both positive comments about meals and negative notes about preparation.
Several families say meals were tasty or that food was good and enjoyable during stays. Other reviews complain that food was poorly prepared, inedible, or sometimes too spicy for hospitalized patients. Because both perspectives appear in the reviews, food satisfaction seems inconsistent from one stay to another.
caveat17 reviews mention this
Updates help, but rooms need work
Residents describe both ongoing upgrades and outdated or worn spaces.
Some reviews point to major upgrades and say the improvements show in day-to-day conditions. Others still describe outdated beds and furniture, stained or worn carpets, and general need for renovation or modernization. Even where care is praised, the facility’s physical appearance and room condition often come up as a lingering drawback.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Heartland Health Care Center Kendall is located at 9400 S.W. 137th Avenue, Kendall, FL 33186 in Miami-Dade County, Florida
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54 resident community capacity
Assisted Living
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Miami International (11 miles away)
Community operated transportation
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Special dietary restrictions
Concierge services
Planned day trips
Caring staff with engaging activities and notable rehabilitation progress
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