9400 S.W. 137th Avenue, Kendall, FL 33186
For more information about senior living options: (844) 490-3973
In Kendall, NSPIRE Kendall (also referred to by reviewers as Inspire Kendall or Nspire Kendall) stands as a facility with a strikingly mixed reputation. On one hand, families praise the warmth and dedication of the staff, noting compassionate care, attentive nurses, and a team that works well together to support recovery and long-term well-being. On the other hand, numerous reviewers describe serious concerns about safety, cleanliness, and management, painting a picture of a place where conditions and expectations can diverge dramatically from one visit to the next. This tension between highly positive experiences and troubling allegations is a recurring thread in the online feedback.
Several accounts focus on the physical environment and safety issues. A number of reviewers describe outdated equipment and infrastructure, including beds that lack essential safety rails and show signs of age. Odors of mildew and dirty air conditioning units are mentioned, along with hallways where an old rug remains in place and floors that appear dirty or in need of replacement. One critic specifically notes that residents who are at risk of falling may be put in a wheelchair by the nurses' station overnight, a practice that raises questions about fall prevention and patient dignity. In a few comments, visitors describe unsanitary conditions and even unsafe flooring held together by tape, underscoring a broader concern about maintenance and upkeep.
The most severe allegations shared by some reviewers revolve around neglect and the consequences of perceived mismanagement. A particularly distressing account describes a patient who developed pneumonia and other complications while in the facility and, according to the reviewer, did not receive timely or adequate care. The reviewer claims the patient was abandoned in bed and treated in ways that were not appropriate for someone unable to walk, including being hosed down instead of helped to the bathroom. The account goes further to say emergency services were not sought promptly and that the family's sibling ultimately passed away, with the reviewer placing responsibility on the facility's care. This extremity of experience is presented as a stark warning to prospective families and is contrasted in other reviews with far more favorable outcomes, illustrating the high variance in reported experiences.
Against the backdrop of these serious concerns, several reviewers highlight exceptional nursing staff and administration. Cecilia Parra, whose husband is in rehab, credits the Director of Nursing (D.O.N.), Amaury, with being extraordinarily compassionate and attentive to every need. She emphasizes that the nursing staff has been exceptional and that the care team has shown genuine dedication to her husband's well-being. Another reviewer, Peter Patao, speaks highly of the sister's care in long-term arrangements, describing the nursing staff as compassionate, attentive, and knowledgeable, with medications administered reliably and doctors visiting regularly to monitor progress. In these narratives, the care team is portrayed as cohesive and highly capable, delivering the kind of professional, respectful treatment that families want to see when their loved ones are vulnerable.
More positive testimonials center on the rehabilitation phase and ongoing support. Several accounts describe a rehab-focused environment where staff are patient, friendly, and dedicated to facilitating recovery. One account praises the overall experience, calling the facility the best rehabilitation center encountered in many years and applauding the doctors for regular progress checks and medication management. The praise extends to specific caregivers noted by name, including CNAs like Marta Aguero and other frontline staff who are described as consistently attentive, kind, and hardworking. Families repeatedly emphasize that, when functioning well, the team provides comprehensive, compassionate care across nurses, therapists, nutritionists, social services, and activities staff.
There are even more personal endorsements that emphasize warmth, cleanliness, and attention to detail. A reviewer states that the facility embodies human warmth and cleanliness, recommending particular team members and expressing gratitude for the care received. Other narratives recount long-term stays where the patient's mom or dad benefited from a welcoming reception, thorough social services support, and a broad array of staff who contributed to a positive experience. In these stories, the facility is portrayed as a place where patients feel valued and where the staff's demeanor - gentle, patient, and professional - significantly enhances the healing or adapting process.
Taken together, the collection of reviews presents a nuanced portrait of NSPIRE Kendall. For every account of excellent, compassionate care delivered by a dedicated nursing team, there is a contrasting report of safety concerns, maintenance deficiencies, and alleged neglect. The spectrum runs from praise for timely medication administration, well-coordinated doctor visits, and loving, attentive CNAs to harsh accusations of unsanitary conditions, dangerous environments, and outcomes that families attribute to systemic issues within the facility. Prospective families weighing their options are encouraged to speak with multiple staff members, inspect the physical environment in person, and assess whether the facility's resources and policies align with their loved ones' needs and safety expectations. In the end, experiences appear to hinge on day-to-day operations, staffing levels, and the degree to which the administration prioritizes resident safety and quality of care.
Heartland Health Care Center Kendall is a skilled nursing facility located in Kendall, FL. With a range of amenities and care services available, it is designed to provide a comfortable and supportive living environment for residents.
The community offers various amenities to enhance the quality of life for its residents. These include a beauty salon, cable or satellite TV, community-operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, housekeeping services, a kitchenette, move-in coordination assistance, outdoor spaces for relaxation and recreation, private bathrooms for each resident's convenience, restaurant-style dining options with special dietary restrictions catered to and provided for. There is also a small library available for those who enjoy reading and access to telephone service to stay connected with loved ones. Additionally, there is Wi-Fi/high-speed internet available throughout the facility.
Heartland Health Care Center Kendall offers 24-hour supervision to ensure the safety and well-being of its residents. The staff provides assistance with activities of daily living such as bathing and dressing. They also offer assistance with transfers and have specialized programs for individuals following diabetes diets. Meal preparation and service are provided along with medication management.
Residents can enjoy various activities organized by the community. The concierge services offered help in planning day trips while maintaining an active lifestyle through fitness programs. Resident-run activities encourage socialization among peers. Scheduled daily activities further enhance engagement within the community.
Heartland Health Care Center Kendall benefits from its convenient location near cafes, parks where residents can enjoy outdoor activities or outings nearby their surroundings as well as ample choices of pharmacies offering easy access to medications when needed. Nearby physicians make medical attention readily accessible whenever required by residents. Additionally having restaurants close by ensures that residents have options if they wish to dine out during their stay at Heartland Health Care Center Kendall. Places of worship nearby provide spiritual support that aligns with individual beliefs.
Overall Heartland Health Care Center Kendall is a well-equipped assisted living community that provides the necessary care and amenities to ensure the comfort and well-being of its residents while promoting an active and fulfilling lifestyle.
Heartland Health Care Center Kendall is located at 9400 S.W. 137th Avenue, Kendall, FL 33186 in Miami-Dade County, Florida
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