Heartland Health Care Center Kendall

9400 S.W. 137th Avenue, Kendall, FL 33186

For more information about senior living options: (844) 490-3973

3.2 from 100 reviews
5 stars
45
4 stars
8
3 stars
4
2 stars
6
1 stars
37

Assisted Living Skilled Nursing Facility

Overall Review of Heartland Health Care Center Kendall

Pros

  • pro The nursing staff has been exceptional and provided excellent service, especially the DON Amaury, who has been compassionate.
  • pro The staff are compassionate, attentive, and truly dedicated to residents' wellbeing.
  • pro The nurses were well-trained, efficient, and attentive, always ensuring medications were given on time and needs were met.
  • pro The doctors visited regularly, monitored progress, and adjusted medications whenever necessary.
  • pro The CNA assigned to him has been incredibly caring and efficient, always ensuring his comfort and needs are met.
  • pro The nursing department has been outstanding, providing attentive and professional service.
  • pro The level of care at NSPIRE Kendall has been exemplary.
  • pro The team worked together as an excellent group to help patients recover.
  • pro The nurses and nurse assistants were absolutely amazing.
  • pro The center is undergoing major upgrades and these improvements are evident.
  • pro This facility has warmth, cleanliness, and attentive care.

Cons

  • pro The beds are outdated and lack safety rails.
  • pro The facility smells like mildew and the air conditioning unit looks dirty.
  • pro There is an old rug in the hallway, older than the 1980s.
  • pro If a patient is at risk of falling, they are placed in a wheelchair by the nurses' station overnight.
  • pro The place is described as a dump with unsafe flooring held together by tape.
  • pro The phone system is a disaster and not easily usable for contacting staff.
  • pro Nurses don't carry phones, making it very difficult to reach them.
  • pro Beds and furniture appear to be from the 1950s, with rust and visible wear.
  • pro There are unsanitary conditions that residents have to endure.
  • pro A reviewer alleges neglect leading to pneumonia and death, due to inadequate care.
  • pro The administrator is said to run the facility like a private business focused on saving money.
  • pro The facility is not recommended, with strong calls for inspection or closure.

Review

In Kendall, NSPIRE Kendall (also referred to by reviewers as Inspire Kendall or Nspire Kendall) stands as a facility with a strikingly mixed reputation. On one hand, families praise the warmth and dedication of the staff, noting compassionate care, attentive nurses, and a team that works well together to support recovery and long-term well-being. On the other hand, numerous reviewers describe serious concerns about safety, cleanliness, and management, painting a picture of a place where conditions and expectations can diverge dramatically from one visit to the next. This tension between highly positive experiences and troubling allegations is a recurring thread in the online feedback.

Several accounts focus on the physical environment and safety issues. A number of reviewers describe outdated equipment and infrastructure, including beds that lack essential safety rails and show signs of age. Odors of mildew and dirty air conditioning units are mentioned, along with hallways where an old rug remains in place and floors that appear dirty or in need of replacement. One critic specifically notes that residents who are at risk of falling may be put in a wheelchair by the nurses' station overnight, a practice that raises questions about fall prevention and patient dignity. In a few comments, visitors describe unsanitary conditions and even unsafe flooring held together by tape, underscoring a broader concern about maintenance and upkeep.

The most severe allegations shared by some reviewers revolve around neglect and the consequences of perceived mismanagement. A particularly distressing account describes a patient who developed pneumonia and other complications while in the facility and, according to the reviewer, did not receive timely or adequate care. The reviewer claims the patient was abandoned in bed and treated in ways that were not appropriate for someone unable to walk, including being hosed down instead of helped to the bathroom. The account goes further to say emergency services were not sought promptly and that the family's sibling ultimately passed away, with the reviewer placing responsibility on the facility's care. This extremity of experience is presented as a stark warning to prospective families and is contrasted in other reviews with far more favorable outcomes, illustrating the high variance in reported experiences.

Against the backdrop of these serious concerns, several reviewers highlight exceptional nursing staff and administration. Cecilia Parra, whose husband is in rehab, credits the Director of Nursing (D.O.N.), Amaury, with being extraordinarily compassionate and attentive to every need. She emphasizes that the nursing staff has been exceptional and that the care team has shown genuine dedication to her husband's well-being. Another reviewer, Peter Patao, speaks highly of the sister's care in long-term arrangements, describing the nursing staff as compassionate, attentive, and knowledgeable, with medications administered reliably and doctors visiting regularly to monitor progress. In these narratives, the care team is portrayed as cohesive and highly capable, delivering the kind of professional, respectful treatment that families want to see when their loved ones are vulnerable.

More positive testimonials center on the rehabilitation phase and ongoing support. Several accounts describe a rehab-focused environment where staff are patient, friendly, and dedicated to facilitating recovery. One account praises the overall experience, calling the facility the best rehabilitation center encountered in many years and applauding the doctors for regular progress checks and medication management. The praise extends to specific caregivers noted by name, including CNAs like Marta Aguero and other frontline staff who are described as consistently attentive, kind, and hardworking. Families repeatedly emphasize that, when functioning well, the team provides comprehensive, compassionate care across nurses, therapists, nutritionists, social services, and activities staff.

There are even more personal endorsements that emphasize warmth, cleanliness, and attention to detail. A reviewer states that the facility embodies human warmth and cleanliness, recommending particular team members and expressing gratitude for the care received. Other narratives recount long-term stays where the patient's mom or dad benefited from a welcoming reception, thorough social services support, and a broad array of staff who contributed to a positive experience. In these stories, the facility is portrayed as a place where patients feel valued and where the staff's demeanor - gentle, patient, and professional - significantly enhances the healing or adapting process.

Taken together, the collection of reviews presents a nuanced portrait of NSPIRE Kendall. For every account of excellent, compassionate care delivered by a dedicated nursing team, there is a contrasting report of safety concerns, maintenance deficiencies, and alleged neglect. The spectrum runs from praise for timely medication administration, well-coordinated doctor visits, and loving, attentive CNAs to harsh accusations of unsanitary conditions, dangerous environments, and outcomes that families attribute to systemic issues within the facility. Prospective families weighing their options are encouraged to speak with multiple staff members, inspect the physical environment in person, and assess whether the facility's resources and policies align with their loved ones' needs and safety expectations. In the end, experiences appear to hinge on day-to-day operations, staffing levels, and the degree to which the administration prioritizes resident safety and quality of care.

Features

Housing

  • 54 resident community capacity 54 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Miami International (11 miles away) Miami International (11 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Heartland Health Care Center Kendall is a skilled nursing facility located in Kendall, FL. With a range of amenities and care services available, it is designed to provide a comfortable and supportive living environment for residents.

The community offers various amenities to enhance the quality of life for its residents. These include a beauty salon, cable or satellite TV, community-operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, housekeeping services, a kitchenette, move-in coordination assistance, outdoor spaces for relaxation and recreation, private bathrooms for each resident's convenience, restaurant-style dining options with special dietary restrictions catered to and provided for. There is also a small library available for those who enjoy reading and access to telephone service to stay connected with loved ones. Additionally, there is Wi-Fi/high-speed internet available throughout the facility.

Heartland Health Care Center Kendall offers 24-hour supervision to ensure the safety and well-being of its residents. The staff provides assistance with activities of daily living such as bathing and dressing. They also offer assistance with transfers and have specialized programs for individuals following diabetes diets. Meal preparation and service are provided along with medication management.

Residents can enjoy various activities organized by the community. The concierge services offered help in planning day trips while maintaining an active lifestyle through fitness programs. Resident-run activities encourage socialization among peers. Scheduled daily activities further enhance engagement within the community.

Heartland Health Care Center Kendall benefits from its convenient location near cafes, parks where residents can enjoy outdoor activities or outings nearby their surroundings as well as ample choices of pharmacies offering easy access to medications when needed. Nearby physicians make medical attention readily accessible whenever required by residents. Additionally having restaurants close by ensures that residents have options if they wish to dine out during their stay at Heartland Health Care Center Kendall. Places of worship nearby provide spiritual support that aligns with individual beliefs.

Overall Heartland Health Care Center Kendall is a well-equipped assisted living community that provides the necessary care and amenities to ensure the comfort and well-being of its residents while promoting an active and fulfilling lifestyle.

Nearby Places of Interest

Cafes

  • Panera Bread (0.3 miles)
  • Moulin Rose Cake & Bakery Shop (4.3 miles)
  • Panera Bread (5.9 miles)
  • Nespresso Boutique at Macy's (6.4 miles)
  • Panera Bread (6.6 miles)

Restaurants

  • El Rinconcito Latino (0.4 miles)
  • Flanigan's Seafood Bar & Grill (1.1 miles)
  • IHOP (1.2 miles)
  • Chick-Fil-A (1.6 miles)
  • Sergio's London Square (1.6 miles)
  • Burger King (1.8 miles)
  • La Carreta (2.1 miles)

Pharmacies

  • Walgreens (0.4 miles)
  • Navarro Discount Pharmacy (1 miles)
  • CVS Pharmacy (1.2 miles)
  • CVS Pharmacy (1.8 miles)
  • Walgreens (2.7 miles)
  • Walgreens (2.7 miles)
  • Walgreens (2.7 miles)

Parks

  • Hammocks Park (1.2 miles)
  • Kendall Hammocks Park (1.4 miles)
  • Westwind Lakes Park (2.2 miles)
  • Millers Pond Park (2.9 miles)
  • Kendall Indian Hammocks County Park (3.1 miles)
  • Chuck Pezoldt Park (4 miles)
  • Southern Estates Park (4.5 miles)

Places of Worship

  • King Jesus Ministry (3.1 miles)
  • Bible Truth Chapel (4.5 miles)
  • Christ Fellowship Church (6.7 miles)
  • St Louis Catholic Church (6.8 miles)
  • St Thomas the Apostle Catholic Church (6.9 miles)

Physicians

  • UM Sylvester/Physicians at Kendall (4.2 miles)
  • Baptist Health Miami Cancer Institute (4.9 miles)
  • Valdes Rafael DDS (5.4 miles)

Hospitals

  • Jackson South Medical Center (5.7 miles)
  • Jackson South Community Hospital (5.7 miles)

Frequently Asked Questions

Where is Heartland Health Care Center Kendall?

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