West Melbourne Health & Rehabilitation Center
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2125 West New Haven Avenue, West Melbourne, FL 32904
For more information about senior living options: (844) 490-3973
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The staff were attentive and consistently went the extra mile, with Sandy, Marie, and Alexis standing out. Marie proactively brought food and Sandy always had hot coffee ready in the morning. Alexis clearly demonstrated a strong commitment to taking good care of residents. Nurses and therapy staff were described as totally wonderful and doing their best to help residents recover. The kitchen manager visited multiple times to check satisfaction and accommodate requests. Overall, the reviewer felt very happy with the stay. The nurses, CNAs, and therapists after spine surgery were praised as wonderful. Many staff members were named and thanked for excellent care. The staff were friendly, caring, and hard-working, making families feel at ease. The meals were satisfactory, and the business office staff were approachable and helpful. Leadership was described as helpful and focused on listening and making improvements. Sheri, the nurse manager, was praised as absolutely amazing and accessible. The PT department was wonderful and helped the patient become much stronger. Sandy was described as the best CNA who takes great care of patients. Chrisford Smalling was a real asset who personalized care and made residents feel cared for. The facility was noted as clean and the staff as unbelievably friendly. The reviewer would highly recommend the facility to others.
They were spoken to abruptly by a nurse who claimed she was too busy to give a pain pill. They waited over three hours for a pain pill. They warned others to keep family members away from the facility. They described the doctor's office staff as unhelpful and unprofessional. They could not reach the patient's doctor for two weeks, with calls often on hold up to 30 minutes. They were discharged with insufficient medications and told they were vitamins (which was not true). They were denied access to speak with or see the physician. They reported poor communication and mismanagement of medications and discharge instructions.The collection of experiences shared about West Melbourne Health and Rehabilitation Center paints a picture of a facility anchored by caring, attentive staff, with moments of genuine warmth and everyday challenges that come with any large rehabilitation environment. Several reviewers describe a welcoming, family-like atmosphere in which nurses, CNAs, and therapists strive to be proactive and present, sometimes going above and beyond to meet basic needs and show personal attention. In contrast, other accounts point to frustrating gaps in responsiveness, communication, and coordination, particularly around medication administration, discharge planning, and physician access. Taken together, the reviews reveal a facility with real strengths in bedside care and a heartfelt commitment from many employees, alongside areas where system-wide improvements are needed.
On the positive side, numerous residents and families highlighted specific team members who stood out for their kindness, attentiveness, and willingness to go the extra mile. Sandy, Marie, and Alexis were frequently singled out for consistently excellent care, with examples ranging from having hot coffee ready in the morning to proactively addressing patients' needs and assuring them that their comfort matters. One reviewer recalled a first night after a difficult hospitalization, when Marie brought a peanut butter and jelly sandwich, ice cream, and graham crackers without being asked, and Sandy kept a steady supply of coffee - small, thoughtful touches that conveyed a sense of being cared for. Alexis was described as clear about her role and committed to taking good care of her patient. The kitchen staff and the kitchen manager also received praise for checking in on dietary satisfaction and accommodating requests, further underscoring a culture of responsiveness across departments.
Beyond individual kindnesses, several reviews celebrate the overall quality of care from the nursing, CNA, and therapy teams. A patient who recently underwent spine surgery emphasized that the nurses, CNAs, and therapists were "totally wonderful," and multiple messages mention therapists who worked hard to restore strength and mobility. The care staff - named dozens of times across entries - are repeatedly described as attentive, professional, and genuinely invested in their patients' recovery. Leadership also emerges in the feedback: Sheri, identified as the RN and unit manager on C-wing, is praised for her caring approach, including giving her personal cellphone number to families to ensure access if anything is needed. In the rehab setting, several reviewers called out the PT department as being excellent, and other team members, including Jason, Bonnie, Jeanette, Rose, Kange, Maryuri, Caroline, Liz, Sarah, Sam, and Sandra, are acknowledged for their compassion and competence. When the care is at its best, it reads like a well-coordinated continuum in which physicians, nurses, therapists, and support staff work in concert to support healing and comfort.
Family members also described how the facility's leadership and operations contribute to a sense of trust and reliability. One reviewer admired the business office staff - Marsha, Linda, and Kristin - for being approachable, coordinated, and helpful in easing the administrative burdens that accompany a hospital stay or rehabilitation process. Another account highlighted a patient whose family found reassurance in the hands-on leadership and in staff who were dedicated to keeping them informed and reassured. Across several testimonials, the sense that "these people care," and that the staff "tends to go above and beyond" is a recurring theme, even when a patient's experience includes frustration or delays.
Nevertheless, not every voice is uniformly glowing. A number of reviews describe troubling moments that undermine confidence and threaten the sense of security families seek in a rehabilitation facility. One account recounted an abrupt nurse who claimed to be too busy to provide a pain pill, promising to return when the patient's medications were due, followed by a separate incident in which a patient waited more than three hours for pain relief after a pelvic fracture. Such experiences underscore real gaps in timely symptom management and communication, which can drastically affect a patient's comfort, mood, and sense of dignity during recovery.
Other reviews raise concerns about continuity and accessibility of medical oversight. A physician contact issue - an external doctor's office attempting to reach a patient's care team, only to be repeatedly routed to a business office or the nurses' station - left the impression of unhelpful and unprofessional support. Within the community of families, there are mentions of discharge problems, including being released with insufficient medications or unclear instructions, and inconsistent follow-up from physicians. In one narrative, a discharge left a patient with limited blood pressure stabilization medication and the broader concern that the physician and physician's assistant were not available during the critical transition. Some reviewers reported long holds on calls and delays in getting answers, which amplified anxiety around care coordination and post-discharge safety.
These mixed experiences culminate in a nuanced overall impression. For many patients and families, West Melbourne Health and Rehabilitation Center represents a place where compassionate staff, solid clinical care, and a genuine sense of community can make a substantial difference in the recovery journey. The presence of leaders like Sheri, the praised bedside team, and the therapy staff that works hard to restore function all contribute to a positive narrative of commitment and competence. In parallel, the same testimonials point to systemic issues that can derail confidence: inconsistent pain management, delays in medication administration, uncertain or delayed communication with physicians, and discharge planning problems that leave families feeling unprepared to assume post-hospital care responsibilities.
The strongest takeaway is that there is a powerful foundation of care here - built by many dedicated nurses, CNAs, therapists, kitchen and administrative staff - paired with leadership that clearly values patient- and family-centered service. When those elements align, patients and families experience what many describe as warmth, respect, and professional competence that supports healing. When gaps occur, they tend to center on timeliness, clarity, and the reliability of medical oversight during critical transitions. For families evaluating this facility, the dependable, compassionate care from numerous staff members stands out as a major strength, while the documented concerns about pain management, doctor accessibility, and discharge coordination signal important areas where ongoing improvement is needed to ensure every patient receives timely, coordinated, and holistic care throughout their stay.
180 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Melbourne International (2 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The West Melbourne Health & Rehabilitation Center in West Melbourne, FL is a luxurious assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a beauty salon where residents can pamper themselves, as well as cable or satellite TV for their entertainment needs. Community operated transportation is available for easy access to local destinations, and there is also a computer center for those who wish to stay connected online.
Meals are served in a spacious dining room with restaurant-style dining, providing delicious and nutritious options for all residents. The fitness room allows residents to stay active and maintain their physical health, while the gaming room provides opportunities for socialization and fun activities. A beautiful garden and outdoor space allow residents to relax in nature, while the small library caters to those who enjoy reading.
Housekeeping services ensure that living spaces are kept clean and organized, and move-in coordination makes the transition into the community seamless. Each resident has access to private bathrooms for their convenience, along with Wi-Fi/high-speed internet connectivity throughout the premises. Transportation arrangements can be made for non-medical purposes, including visits to nearby doctors' offices.
In terms of care services, 24-hour call systems and supervision provide peace of mind to both residents and their families. Trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers. For those on diabetes diets or with special dietary restrictions, customized meal preparation and service are provided. Medication management ensures that residents take their prescribed medications correctly.
The mental wellness program focuses on supporting residents' emotional well-being, while concierge services offer assistance with any personal needs or questions. Fitness programs help keep residents physically active, and planned day trips provide opportunities for exploration outside of the community. Resident-run activities encourage interaction among peers, while scheduled daily activities keep residents engaged.
The West Melbourne Health & Rehabilitation Center is conveniently located near numerous cafes, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures that residents have easy access to essential services and a vibrant local community.
West Melbourne Health & Rehabilitation Center is located at 2125 West New Haven Avenue, West Melbourne, FL 32904 in Brevard County, Florida
West Melbourne Health & Rehabilitation Center on seniors.fyi includes 30 photos including images showing interior, decor, television, outdoor, building, landscaping, physical therapy, exercise equipment, and more.
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Interior
Decor
Living Room
Building
Bedroom
Trees
Windows
Dining
Landscaping
Entrance
Seating Area
Outdoor
Patio
Bathroom
