West Melbourne Health & Rehabilitation Center in West Melbourne, FL
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Information last verified:
2125 West New Haven Avenue, West Melbourne, FL 32904
For more information about senior living options: (844) 490-3973
The staff at West Melbourne Health & Rehabilitation Center are absolutely wonderful, caring, and extremely friendly. The physical therapy and occupational therapy teams are very good, with knowledgeable and professional therapists. The CNAs and nurses are attentive and consistently go the extra mile for their residents. Sheri Albritton, RN, Nurse Manager, leads with compassion and earns high praise for patient-centered care. The rehab team—including the PTs, OTs, and support staff—helps residents regain strength effectively. The facility feels like a home away from home, with staff who treat residents like family. The administration and front-line team are focused on providing the highest quality of care and customer service. The dining and activities staff are responsive and add to residents’ well-being and enjoyment. The care is described as compassionate, respectful, and tailored to individual goals. Families consistently express gratitude for the staff’s dedication, warmth, and support.
The facility is described as dirty and outdated, with moldy bathrooms and generally unsanitary conditions. The meals are said to be horrible and not nourishing, failing to meet residents’ needs. Staff is portrayed as understaffed and indifferent, with residents suffering from bedsores and delayed or insufficient care. Medications are reported as late or not given at all, and there is poor communication about medical instructions. Personal items go missing and some reviews allege theft, with little accountability from administration. Some reviewers call the place the worst rehabilitation facility they’ve seen and say it should be shut down. One account describes the facility as a “death chamber” with heartless staff and neglectful care.West Melbourne Health & Rehabilitation Center is best suited for seniors who need focused post-acute rehab and who value a warm, family-like care environment where therapy teams drive recovery. The facility earns repeated praise for its rehabilitation program: physical therapy and occupational therapy are consistently described as skilled, problem-solving, and goal-oriented, with therapists who tailor plans to real-life function. The atmosphere fosters personal connections, nurses, CNAs, and therapy staff are frequently cited as genuinely caring and engaged, often remembering resident preferences and supporting families with clear, ongoing communication. For families prioritizing a concrete route back to independence after surgeries or strokes, this community offers a compelling, action-oriented rehab pathway backed by a team that treats progress as a shared objective.
That said, the choice comes with clear caveats. Families should consider alternatives if the priority is a consistently pristine facility, flawless safety records, and uniformly reliable physician oversight. A significant portion of experiences shared by families highlights serious concerns: inconsistent call-bell responsiveness, medication delays, and gaps in discharge planning or physician communication. Some residents faced cleanliness and odor issues, outdated furnishings, and, in the most troubling reports, allegations of neglect or mismanagement. Theft of personal items and gaps in basic documentation also appear in multiple accounts. In short, the facility’s strongest value lies in its rehab-focused culture and the people who execute it; the environment and administration carry enough risk that risk-averse families may want to compare options carefully.
The primary positives center on the rehab team and the human touch that underpins daily care. Therapists such as the PT/OT staff, led by attentive clinicians like Andre and Carol, are repeatedly described as knowledgeable, patient, and goal-driven, helping residents regain strength and function so they can return home. Nursing staff and CNAs are frequently praised for reliability and compassion, with several team members singled out for going the extra mile, offering timely updates to families, and coordinating post-discharge needs. The presence of engaged leaders, including a dedicated nurse manager and supportive social workers, reinforces that when the team operates cohesively, residents receive continuous, person-centered attention. The option of private rooms, when budget allows, is viewed as worth the premium by many families who value privacy during recovery.
Yet the cons cannot be dismissed. Reports of understaffing, inconsistent medication administration, and delayed responses to needs can undermine the rehabilitation process and erode trust. Several families describe gaps in physician access and unclear or late discharge instructions, which can leave caregivers feeling unprepared when residents return home. Infrastructure concerns, outdated rooms, cleanliness lapses, and in some cases significant room clutter or pests, are cited as factors that impact comfort and perceived quality of care. Recurrent anecdotes about missing personal items, unreturned calls, and variable staff attitudes point to a variability in daily experiences that makes a single impression unreliable. These issues matter, because rehabilitation success depends not only on therapy but on reliable medical oversight, timely coordination, and a clean, safe environment.
When weighing pros and cons, the rehab strengths, staff warmth, and continuity of care can offset substantial misses for many families, especially those who have a clear, collaborative path to home. Administratively, there are encouraging signs: a year or so of leadership changes reportedly brought improvements in operations, communication, and responsiveness, with families noting more proactive problem-solving and better accessibility to social workers and case managers. In conversations about care, the most persuasive cases come from families whose loved ones benefited from strong therapists, dependable nursing teams, and a culture that treats residents like family. For those who can tolerate occasional service gaps or environmental flaws in exchange for excellent rehabilitation outcomes and a compassionate frontline, the overall experience tilts toward a favorable balance.
The practical conclusion for decision-making is concrete. West Melbourne Health & Rehabilitation Center can be an excellent choice for seniors whose primary goal is effective rehab and a caregiving team that treats recovery as a collaborative project. Prospective residents should actively verify the following before committing: how consistently medications are administered, how quickly call-bells are answered, and how physician communication is handled at discharge. Tour multiple wings on different days to assess cleanliness, room condition, and the day-to-day rhythm of staff interactions. Meet the nurse manager and social workers to gauge whether they will be accessible for questions and problem-solving after admission. If the appetite is for a consistently polished facility with minimal risk of communication gaps, consider alternatives such as well-regarded peers in the region. However, for families willing to invest in a rehab-forward culture with a trusted therapy team and a home-like atmosphere, this community remains a viable, even compelling, path to recovery, especially when engaged leadership and proactive family communication are part of the plan.
180 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Melbourne International (2 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The West Melbourne Health & Rehabilitation Center in West Melbourne, FL is a luxurious assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a beauty salon where residents can pamper themselves, as well as cable or satellite TV for their entertainment needs. Community operated transportation is available for easy access to local destinations, and there is also a computer center for those who wish to stay connected online.
Meals are served in a spacious dining room with restaurant-style dining, providing delicious and nutritious options for all residents. The fitness room allows residents to stay active and maintain their physical health, while the gaming room provides opportunities for socialization and fun activities. A beautiful garden and outdoor space allow residents to relax in nature, while the small library caters to those who enjoy reading.
Housekeeping services ensure that living spaces are kept clean and organized, and move-in coordination makes the transition into the community seamless. Each resident has access to private bathrooms for their convenience, along with Wi-Fi/high-speed internet connectivity throughout the premises. Transportation arrangements can be made for non-medical purposes, including visits to nearby doctors' offices.
In terms of care services, 24-hour call systems and supervision provide peace of mind to both residents and their families. Trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers. For those on diabetes diets or with special dietary restrictions, customized meal preparation and service are provided. Medication management ensures that residents take their prescribed medications correctly.
The mental wellness program focuses on supporting residents' emotional well-being, while concierge services offer assistance with any personal needs or questions. Fitness programs help keep residents physically active, and planned day trips provide opportunities for exploration outside of the community. Resident-run activities encourage interaction among peers, while scheduled daily activities keep residents engaged.
The West Melbourne Health & Rehabilitation Center is conveniently located near numerous cafes, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures that residents have easy access to essential services and a vibrant local community.
West Melbourne Health & Rehabilitation Center is located at 2125 West New Haven Avenue, West Melbourne, FL 32904 in Brevard County, Florida
West Melbourne Health & Rehabilitation Center on seniors.fyi includes 30 photos including images showing decor, interior, television, landscaping, outdoor, building, clouds, living room, and more.
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Interior
Decor
Living Room
Building
Bedroom
Trees
Windows
Dining
Landscaping
Entrance
Seating Area
Outdoor
Patio
Bathroom
