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3.2 from 46 reviews
5 stars
22
4 stars
4
3 stars
0
2 stars
1
1 stars
19
Overall Review of First Coast Health & Rehabilitation Center
common
Staff care and responsiveness vary
Residents and families describe staff support that can be both reassuring and frustrating.
Many reviewers describe staff who are welcoming, helpful, and attentive, including examples like smooth admissions, caring CNAs, and managers who provide updates. Several also credit medication oversight and care planning with helping residents feel safe or improved. At the same time, a sizable group of negative reviews say it was hard to reach nurses or social work, that medication timing was missed, and that concerns were not acted on promptly when families tried to get answers. Overall, review sentiment about day-to-day responsiveness is mixed rather than consistently positive.
caveat
Cleanliness and hygiene concerns
Multiple reviews raise serious hygiene and cleanliness issues inside the facility.
A recurring negative theme is that living areas feel dirty or unsanitary, with reviewers citing odors, dirty floors or showers, and pests like roaches. Several reviews also describe residents left in soiled conditions, bedding or rooms not being cleaned, or hygiene care not happening as expected. These complaints also extend to safety and comfort details such as broken or dirty fixtures and unclean shared spaces. While some other reviewers say residents stay clean and healthy, cleanliness is a major point of disagreement across reviews.
common
Food quality and diet needs
Reviews mention food positively, while others complain about missed or improper feeding.
Some residents and families say meals are enjoyable and that the food is part of what keeps residents comfortable, including mentions of medication and care plans that help residents stay settled. The community also appears to support diet-related needs through its listed diabetes and special dietary restrictions. Other reviews take the opposite view, describing poor food quality, feeding problems, or delays in getting meals and assistance. Taken together, the dining experience looks inconsistent across different review accounts.
common
Therapy and structured activities
Therapy teams and planned activities are frequently mentioned in reviews.
Several reviewers describe rehab therapy teams as a standout, with some noting strong results and smooth transitions between levels of care. Reviews also repeatedly mention activities such as scheduled daily programming, resident-run activities, parties, and outings, with at least one activities director highlighted by name. The community’s offerings include fitness programs, day trips, and concierge-style help, which aligns with how residents describe having things to do during the week. Even where other aspects are criticized, therapy and activity programming show up as recurring strengths in the reviews.
caveat
Staffing shortages are mentioned
A few reviews point to staffing shortages that affect care.
Some reviewers say there are not enough CNAs or nurses at times, and that care can feel rushed or delayed. That theme shows up alongside complaints about missed calls for assistance and delayed response when families need support. On the other hand, many other reviews describe staff working hard and giving personal attention, so the shortage issue appears to be uneven rather than universal across all experiences.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
100 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Jacksonville International (14 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
CVS Pharmacy (0.6 miles)
CVS Pharmacy (1.1 miles)
Walgreens (1.4 miles)
Walgreens (2 miles)
Walgreens (2.5 miles)
CVS Pharmacy (3.1 miles)
Winn-Dixie (3.2 miles)
Restaurants
Arby's (1.3 miles)
Chick-Fil-A (1.3 miles)
Chipotle Mexican Grill (1.3 miles)
Wingstop (1.4 miles)
Zaxby's (1.8 miles)
McDonald's (2 miles)
McDonald's (2 miles)
Physicians
Memorial Family Medicine - University (1.5 miles)
Wolchok Eye Associates, PA (2.8 miles)
Family Care Partners (3.1 miles)
Family Allergy & Asthma Consultants (3.1 miles)
Coastal Dermatology & MedSpa (3.5 miles)
Coastal Spine & Pain Center (4.4 miles)
North Florida OB/GYN-Paul Rebenack, MD (4.4 miles)
Hospitals
Baptist Primary Care (2.4 miles)
Brooks Rehabilitation Hospital (2.6 miles)
Childrens Medical Services (5.3 miles)
UF Health Jacksonville Towers (5.4 miles)
UF Health of Jacksonville (5.5 miles)
Cafes
Starbucks (2.7 miles)
Starbucks (4.5 miles)
Southern Grounds (4.5 miles)
European Street Cafe (5.1 miles)
The Local - San J (5.5 miles)
Starbucks (5.6 miles)
Places of Worship
Church of Jesus Christ of Latter Day Saints (3.1 miles)
The River at Jacksonville (4.3 miles)
Transportation
Craig Air Center (3.7 miles)
Parks
Sutton Lakes Playground (4.2 miles)
Huffman Boulevard Park (4.7 miles)
Riverfront Park (5.1 miles)
Theaters
Cinemark Tinseltown and XD (4.3 miles)
Cinemark Jacksonville Atlantic North And Xd (4.8 miles)
First Coast Health & Rehabilitation Center on seniors.fyi includes 9 photos including images showing interior, bedroom, decor, physical therapy, healthcare, rehabilitation, entrance, caregiver, and more.
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