First Coast Health & Rehabilitation Center

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  • Interior

    A cozy living room with a sofa, a table, and decorative wall art.

  • Decor

    A physical therapy room with parallel bars and exercise equipment, decorated with a festive tree.

  • Building

    Entrance to a health and rehabilitation center with a green awning.

  • Bedroom

    A simple bedroom with a single bed and window blinds.

  • Healthcare

    A healthcare professional provides care to an elderly patient.

  • Fitness

    A senior man engaging in physical therapy with the assistance of a therapist using a stability ball.

  • Caregiver

    An elderly woman engaged in an activity with the assistance of a caregiver.

First Coast Health & Rehabilitation Center

7723 Jasper Avenue, Jacksonville, FL 32211

For more information about senior living options: (844) 490-3973

2.9 from 36 reviews
5 stars
15
4 stars
3
3 stars
0
2 stars
1
1 stars
17

Skilled Nursing Facility

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    Overall Review of First Coast Health & Rehabilitation Center

    Pros

    • pro The staff are very nice.
    • pro The facility is good, and the staff are kind and friendly.
    • pro Tamara, the nurse manager, is very kind and caring.
    • pro The uncle is doing very well at this facility and seems happy.
    • pro West Wing Unit Manager Althea Hamm is excellent, helpful, and accommodating.
    • pro The social worker Venus Ethridge is prompt and helpful.
    • pro The staff are friendly and helpful and go above and beyond to ensure residents are satisfied.
    • pro Debra White, the activities director, engages residents with games and parties.
    • pro CNAs work hard to provide for the patients, many with over 15 years of compassionate care.
    • pro Ms. Toomer in the business office is dedicated to residents and proactive in helping families.

    Cons

    • pro The staff do not engage with patients or make eye contact.
    • pro Aides were stealing and lacked empathy.
    • pro A nurse aide yelled "shut up" at a patient during a call.
    • pro Medications were administered late, sometimes not at all, and staff laughed about the patient.
    • pro The facility was dirty, with filthy floors, dirty showers, and roaches.
    • pro A patient was left in feces for hours and not bathed.
    • pro The building smelled horrible and showed signs of disrepair.
    • pro The place was described as poorly run and should be shut down.

    Review

    The collection of notes about this facility paints a picture of two very different realities living side by side. On one hand, there are glowing endorsements of caring, attentive staff and well-run programs. Several reviewers commend specific people and departments who go the extra mile to make residents feel seen and treated with dignity. They describe friendly, patient, and cheerful interactions, and they point to particular leaders and teams who seem to genuinely care about the people living there. Statements like "Very nice staff" and "The staff was friendly and helpful, and they went above and beyond to make sure I was satisfied" recur, often paired with praise for activity directors, social workers, and therapists. Names like Tamara, Althea Hamm, Venus Ethridge, and Debra White appear as examples of individual warmth and competence, while Beatrice the CNP and the admissions team are singled out for thoughtful, responsive service. In these accounts, residents and their families feel respected, and they notice when staff have worked in the facility for many years, sometimes 20-plus, contributing to a sense of continuity and familiarity.

    Yet alongside these positive notes runs a steady thread of troubling experiences that center on safety, communication, and basic daily care. A common complaint is the inability to speak with loved ones or obtain timely information about a patient. One reviewer lamented repeatedly calling to reach someone and being given the "run around," ultimately learning through rumor rather than official channels about a relative's status. Another family member emphasized the emotional toll of a lack of reliable communication: being told a patient had died when that wasn't true, and having no feasible way to verify details without transportation to visit in person. The sense that the phone is the only lifeline for many families, combined with slow or opaque responses, creates a precarious feeling that those who lack mobility or resources are the most at risk of being left in the dark.

    The concerns go from communication to concrete, alarming episodes. Several reviewers described serious lapses in care: medications not administered on time or at all, staff laughing or joking during moments that affect the resident's comfort, and a supervisor who allegedly used gaslighting tactics when confronted with concerns. One particularly vivid account describes a patient who had not been fed adequately after a feeding plan was mismanaged, resulting in dehydration and a respiratory complication that required hospital care. In another devastating case involving a child with cerebral palsy, a family described a scene where pureed food was not provided safely, leading to choking and aspiration pneumonia, followed by a disturbing period during which the patient was left unfed and under a restrictive indication (NPO) without a clear plan. The same family later found the patient naked with an NPO sign, underscoring fears about basic dignity and oversight. The tone of some narratives is urgent and accusatory, with calls to shut the facility down or to remove loved ones from what is described as a dangerous environment.

    There are also accounts of neglect and unsanitary conditions that stand in stark contrast to the more favorable reviews. A few families recount roaches, dirty floors, and dirty showers, with one resident described as sitting in feces for hours and days without timely intervention. Reports of beds on the floor, rooms that look and feel neglected, and bedding left unaddressed add to a prevailing worry about what actually happens on a daily basis in various parts of the building. The frequency of these scenes - accompanied by mentions of delays in bathing, feeding, and even basic changes - paints a troubling picture of inconsistent enforcement of standards across shifts and units. The fear for vulnerable residents is palpable in these observations, and the emotional weight of the experiences is amplified by the paradox that some staff are praised for their caring nature even as others are portrayed as indifferent or overwhelmed.

    Despite the storm of negative experiences, there are clear counterpoints that many reviewers emphasize. Some families highlight specific individuals or departments that stood out for compassion and competence. They celebrate moments when staff "go above and beyond" or when therapies - PTs and OTs - were described as meaningful and effective. The activities director is praised for organizing engaging events, like Valentine balls and social activities, which residents clearly enjoyed. Several reviewers describe the admissions process as compassionate and respectful, with staff taking the time to explain options and work with families to ensure residents' needs are met. Even in the midst of criticism, there are affirmations of a culture that can be warm, collaborative, and surprisingly capable when well run.

    In the end, the narrative is a tapestry of stark contrasts. The facility is not uniformly the same from one wing to the next, from one shift to the next, or from one observer to the next. There are unmistakable signs of dedicated professionals who take pride in their work and in the well-being of residents. There are equally undeniable indications of serious flaws - gaps in communication, lapses in basic care, and environmental conditions that raise red flags about safety and dignity. For families considering this place, the consensus from these accounts is not simple. It is a nuanced picture that demands careful, on-site verification: speak with frontline staff and unit managers, request recent quality metrics, tour the premises at different times of day, and have candid conversations with current residents and their families about how care is delivered day to day. The hope that shines through many of these experiences is that the good people and good practices can outweigh the troubling gaps, leading to a consistently safe, respectful, and engaging environment for all residents.

    Features

    Housing

    • 100 resident community capacity 100 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Jacksonville International (14 miles away) Jacksonville International (14 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    First Coast Health & Rehabilitation Center in Jacksonville, FL is a vibrant and inviting assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. Our residents enjoy access to a beauty salon, cable or satellite TV, a computer center, and a fully furnished living space. They can also relax and socialize in our gaming room, garden, or outdoor spaces.

    Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer specialized care for those with diabetes or other dietary restrictions. Medication management and mental wellness programs are available to support the overall well-being of our residents.

    At First Coast Health & Rehabilitation Center, we prioritize the comfort and satisfaction of our residents by offering restaurant-style dining with special dietary options. Additionally, we provide housekeeping services to ensure a clean and organized living environment.

    We understand the importance of staying connected in today's digital age, which is why we offer Wi-Fi/high-speed internet access throughout our community. Our on-site wellness center and fitness room provide opportunities for residents to maintain an active lifestyle.

    To enhance their quality of life, we organize various activities including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Residents can also take advantage of nearby conveniences such as cafes, parks, pharmacies, restaurants, places of worship, theaters, hospitals.

    At First Coast Health & Rehabilitation Center in Jacksonville, FL we strive to create an atmosphere that promotes independence while providing the necessary support for our residents' well-being.

    Nearby Places of Interest

    Pharmacies

    • CVS Pharmacy (0.6 miles)
    • CVS Pharmacy (1.1 miles)
    • Walgreens (1.4 miles)
    • Walgreens (2 miles)
    • Walgreens (2.5 miles)
    • CVS Pharmacy (3.1 miles)
    • Winn-Dixie (3.2 miles)

    Restaurants

    • Arby's (1.3 miles)
    • Chick-Fil-A (1.3 miles)
    • Chipotle Mexican Grill (1.3 miles)
    • Wingstop (1.4 miles)
    • Zaxby's (1.8 miles)
    • McDonald's (2 miles)
    • McDonald's (2 miles)

    Physicians

    • Memorial Family Medicine - University (1.5 miles)
    • Wolchok Eye Associates, PA (2.8 miles)
    • Family Care Partners (3.1 miles)
    • Family Allergy & Asthma Consultants (3.1 miles)
    • Coastal Dermatology & MedSpa (3.5 miles)
    • Coastal Spine & Pain Center (4.4 miles)
    • North Florida OB/GYN-Paul Rebenack, MD (4.4 miles)

    Hospitals

    • Baptist Primary Care (2.4 miles)
    • Brooks Rehabilitation Hospital (2.6 miles)
    • Childrens Medical Services (5.3 miles)
    • UF Health Jacksonville Towers (5.4 miles)
    • UF Health of Jacksonville (5.5 miles)

    Cafes

    • Starbucks (2.7 miles)
    • Starbucks (4.5 miles)
    • Southern Grounds (4.5 miles)
    • European Street Cafe (5.1 miles)
    • The Local - San J (5.5 miles)
    • Starbucks (5.6 miles)

    Places of Worship

    • Church of Jesus Christ of Latter Day Saints (3.1 miles)
    • The River at Jacksonville (4.3 miles)

    Transportation

    • Craig Air Center (3.7 miles)

    Parks

    • Sutton Lakes Playground (4.2 miles)
    • Huffman Boulevard Park (4.7 miles)
    • Riverfront Park (5.1 miles)

    Theaters

    • Cinemark Tinseltown and XD (4.3 miles)
    • Cinemark Jacksonville Atlantic North And Xd (4.8 miles)

    Frequently Asked Questions

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