Washington Manor Nursing Home in Hollywood, FL

Pros

• The staff are described as kind, compassionate, and responsive to patients and families.
• The therapy department is highly regarded and effective in aiding rehabilitation.
• The reception team is friendly, courteous, and helpful to visitors and families.
• Several staff members are singled out for exceptional care and dedication.
• Residents have regained mobility and independence thanks to nursing and therapy staff.
• The facility is described by some reviewers as clean and well-maintained.

Cons

• The billing is described as fraudulent, leaving families with large bills and no secondary insurance.
• Do not leave your family member here.
• The staff are described as unprofessional, with nurses lying about when the doctor visited.
• The facility is filthy, with filthy rooms, strong odors of urine, roaches, and general neglect.
• It is chronically understaffed, leading to long waits and inadequate care.
• Communication is poor; updates are not provided and staff do not return calls.
• The facility is accused of elder neglect and abuse and many call for it to be shut down.
• The food is described as disgusting and often served cold.
• There are serious safety concerns, including patients left unattended and poor supervision.
• There are reports of infections and deaths linked to the facility’s conditions and care.
• Staff theft of patients’ belongings is alleged by multiple reviews.

Review

This community is best suited for families that can act as hands-on advocates, especially when a short-term rehab goal is the priority. For a resident who needs aggressive therapy to regain function, the facility’s therapy team can be a meaningful asset, but only if a family member or trusted caregiver can regularly monitor progress, coordinate with therapists, and push for timely physician input. It works best for those who can be present enough to ensure adherence to care plans, verify medications and menus, and intervene quickly if communication gaps arise. Long-term custodial care, however, is a far riskier proposition here, given patterns of staffing strain, inconsistent responsiveness, and frequent complaints about basic daily support.

Alternatives should be strongly considered for residents with high medical acuity, frequent need for hands-on nursing, or families unable to sustain vigilant oversight. The reviews repeatedly flag under-staffing, delayed response to call lights, and inconsistent medical monitoring, all of which translate into real safety concerns for frail elders. Families who value predictable daily routines, reliable doctor involvement, and transparent billing will likely find better alignment elsewhere. Likewise, those who cannot endure frequent administrative friction, billing disputes, variable communication, and uncertain discharge planning, may want to look at facilities with stronger standardized processes and steadier leadership.

The main pros some families report, accessible rehabilitation, engaged social work, and dedicated therapy staff, offer a partial counterpoint to the frequent cons. When therapy is actively managed and staff members in the rehab wing are attentive, residents can experience meaningful progress in mobility and independence. The best-reported moments tend to come from units where social services, admissions, and therapy teams communicate clearly and consistently with families, helping navigate transitions and discharge plans. In those pockets, residents feel seen, and families feel reassured that someone is coordinating the care journey. Yet these positives are unevenly distributed and often hinge on individual staff reliability rather than universal facility-wide strengths.

The dominant negatives drown out the positives for many families. Chronic understaffing leads to long waits for assistance, missed meals, and delayed hygiene care. Reports of dirty rooms, odors, and sanitation lapses recur, alongside claims of miscommunication about doctor visits, medications, and care tasks. Billing concerns, unexpected charges, insufficient pre-notification about transitions to long-term care, and confusing insurance questions, create ongoing stress and distrust. Instances of perceived neglect, inconsistent monitoring, and even safety lapses underscore a pattern where the quality of experience depends on which staff members are on duty and how effectively families intervene. Taken together, the confluence of these issues makes for a highly challenging environment for vulnerable seniors.

For families weighing a decision, concrete steps can de-risk the process. Request a tour of both wings and observe how staff respond to call lights and questions, and ask to speak with a few nurses and CNAs about typical shifts. Inquire about staffing ratios during peak hours and weekend coverage, and review the facility’s infection-control and cleaning protocols in plain terms. Probe the discharge process: how quickly a physician sees residents, who coordinates with outside specialists, and how billing is communicated when changes in coverage occur. Seek a written care plan with specific milestones, and insist on a clear, itemized bill with advance notice for any anticipated out-of-pocket charges. Finally, insist on speaking with administration about any known recurring issues and what concrete improvements are in progress.

In the end, Washington Manor presents a high-stakes choice. For families who can maintain relentless oversight, especially during rehab episodes, the facility can deliver meaningful therapy gains and a responsive social-work component in isolated cases. But for those seeking consistent daily care, reliable nurse availability, clean environments, and transparent, predictable billing as non-negotiables, alternatives are strongly preferable. The collective weight of reviews indicates a pattern of systemic challenges that can jeopardize safety and peace of mind unless a strong, proactive care partnership is in place. When a decision is made, it should be anchored by explicit expectations, a concrete care plan, and a clear path for transitioning to a different facility if quality or communication gaps persist.

This area of Hollywood, Florida offers a convenient and well-rounded lifestyle for seniors. With multiple pharmacies such as Walgreens and CVS nearby, access to medication and health supplies is easily accessible. There are also several dining options ranging from fast food like Wendy's to more upscale choices like Serafina Miami. In terms of healthcare, reputable hospitals like Joe DiMaggio Children's Hospital and Memorial Hospital Pembroke are within a short distance. Additionally, there are physician offices like Comprehensive Health & Wellness Center for regular medical check-ups. For leisure activities, there are parks like Poinciana Park and Topeekeegee Yugnee Park for outdoor enjoyment. Transportation options include North Perry Airport and TSA Security Checkpoint for any travel needs. Moreover, there are cafes such as Starbucks for socializing or grabbing a quick coffee. For entertainment, there are theaters like AMC Aventura 24 nearby. Lastly, for spiritual needs, Christ the Rock Community Church is available for worship services. Overall, this area provides a mix of essential amenities and recreational opportunities that would make it an appealing choice for senior living in Hollywood, Florida.

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (1.3 miles)
• Winn-Dixie (1.9 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.7 miles)
• Winn-Dixie (2.8 miles)

Restaurants

• Subway (1.2 miles)
• Tarks Of Dania Beach (3.5 miles)
• Lime Fresh Mexican Grill (3.8 miles)
• Marky S Hard Rock (3.8 miles)
• Wendy's (3.9 miles)
• Serafina Miami (4.1 miles)
• Denny's (4.1 miles)

Hospitals

• Joe DiMaggio Children's Hospital (1.3 miles)
• Memorial Hospital Pembroke (4.2 miles)

Physicians

• Comprehensive Health & Wellness Center, P.A. (2 miles)
• Stark Vision Hollywood Oakwood Plaza (2.9 miles)

Parks

• Poinciana Park (2.4 miles)
• Topeekeegee Yugnee Park (2.7 miles)
• Harry Berry Park (4.3 miles)
• South City Beach Park (4.4 miles)
• Founders Park (4.6 miles)
• Scott Park (5.2 miles)
• River Run Park (5.3 miles)

Transportation

• North Perry Airport of Broward County (3.4 miles)
• TSA Security Checkpoint (5.3 miles)
• Concourse G (5.3 miles)
• JetBlue Airways Terminal (5.4 miles)
• Concourse F (5.4 miles)
• Spirit Airlines (5.4 miles)
• Terminal 4 (5.4 miles)

Cafes

• Starbucks (3.7 miles)
• Rosetta Bakery (4.1 miles)
• Starbucks (5.5 miles)
• Starbucks (6.1 miles)
• Starbucks (7 miles)
• Starbucks (7 miles)

Theaters

• AMC Aventura 24 (4.2 miles)
• AMC Pembroke Lake 9 (7.6 miles)

Places of Worship

• Christ the Rock Community Church (7.3 miles)