Washington Manor Nursing Home in Hollywood, FL

Pros

• The staff are described as very kind, helpful, and caring about residents' progress.
• Admitting office staff, including Natasha and Marianela, are praised for keeping families updated daily and showing genuine concern.
• The LEO social worker is noted as kind, helpful, and proactive in staying in touch.
• The rehab wing is described as remodeled and clean with ample activities.
• The therapy department is described as excellent and essential to recovery.
• Several reviewers commend the facility for compassionate, attentive, and professional staff and would recommend it.
• Some reviewers express feeling blessed and grateful for the care received.

Cons

• The facility is filthy and smells like urine and feces.
• There are too many patients per nurse, leaving staff overwhelmed.
• The building is rundown and outdated.
• Residents are left in soiled clothing or diapers for hours.
• Nurses are negligent and do not provide timely care.
• Call lights go unanswered and staff do not respond promptly.
• The food is often cold and inedible.
• There is poor communication between Mercy Hospital and Emerald.
• The place should be shut down due to safety and care concerns.

Review

Washington Manor Nursing Home in Hollywood, FL is best suited for a family prioritizing strong rehabilitative therapy and engaged, hands-on aides who can help a recovering or functionally limited senior make meaningful progress. The community appears most compelling for residents who arrive with a rehab goal - whether regaining mobility after surgery or rebuilding independence with structured physical therapy - and for families willing to stay involved, ask tough questions, and monitor day-to-day care. Those who value a consistently clean, calm environment and seamless administrative communication should approach cautiously, as the contrasts in the reviews suggest a facility with real strengths in therapy but serious gaps in basic upkeep and reliability.

Alternatives should be considered for anyone whose top priorities are rock-solid cleanliness, dependable nurse staffing, timely communication, and transparent, predictable billing. When care quality hinges on consistent, attentive supervision across all shifts, a facility with ongoing, clear family updates and fewer reports of odor, clutter, and supply gaps may be a safer fit. Prospective families should weigh whether the potential gains from excellent therapy outweigh the risk of walk-in slowdowns, missed calls, or gaps in daily operations. If those operational elements matter as much as clinical care, it's prudent to explore other options in the same market before committing.

On the upside, therapy and rehab services are repeatedly cited as a standout. When residents engage with the rehab team, progress is real - patients regain function, gain confidence, and benefit from caregivers who push for measurable improvement. In several accounts, the therapy department provides schedule consistency, clear instructions, and a collaborative vibe that helps residents participate actively in their own recovery. Families often highlight specific therapists, CNAs, and rehabilitative staff who go the extra mile, creating moments of genuine movement and hope that can be pivotal on a recovery trajectory.

Yet the most persistent concerns cluster around cleanliness, odor, and staffing adequacy. Reviews describe environments where smells of urine or waste linger, beds or rooms feel undermaintained, and roaches or pests appear in rooms or hallways. Understaffing emerges as a recurring pressure point: too few nurses and aides to respond promptly to call lights, assist with meals or toileting, and monitor changes in condition. Communication gaps compound these issues - families report missed calls, delayed updates, and incomplete medical or daily-care records. In some cases, families also describe billing surprises or opaque financial processes that erode trust.

Ultimately, the pros and cons wrestle with each other. The robust rehab program and genuinely caring therapy team can deliver tangible, meaningful gains that enable a resident to return home or enjoy greater independence. Those advantages offer real value for families willing to invest time in coordinating care, advocating for timely medical attention, and staying closely connected with staff. However, when basic cleanliness, reliable staffing, and transparent communication fail, the same clinical strengths lose much of their impact. The result is a facility that can heal and rehabilitate in the right hands, but also disappoint and frighten when conditions deteriorate or oversight falters.

For families weighing decisions, practical steps matter. Take a thorough tour and observe hygiene, room upkeep, and common-area cleanliness; ask directly about nurse-to-patient ratios by shift and typical response times to call lights; request an outline of daily doctor or advanced-practice provider rounds and how gaps are covered after hours; review recent incident reports and how safeguards are enforced; and, crucially, speak with current residents and multiple family members about communication patterns and whether they feel heard. If possible, arrange a trial stay or short-term assessment to gauge how well the crew accommodates personal routines, dietary needs, and mobility limitations.

In the end, Washington Manor can be a solid choice for a resident whose rehabilitation needs drive the decision and whose family leadership is prepared to supervise care closely. The facility's rehab strengths offer real, measurable upside, while the discipline of careful oversight is what will determine whether the overall experience meets expectations. Families prioritizing consistent daily operation, clean environments, and unambiguous communication should proceed with caution or compare alternatives. For others, a well-structured plan - paired with vigilant involvement - can unlock meaningful recovery and a better quality of life within this community.

This area of Hollywood, Florida offers a convenient and well-rounded lifestyle for seniors. With multiple pharmacies such as Walgreens and CVS nearby, access to medication and health supplies is easily accessible. There are also several dining options ranging from fast food like Wendy's to more upscale choices like Serafina Miami. In terms of healthcare, reputable hospitals like Joe DiMaggio Children's Hospital and Memorial Hospital Pembroke are within a short distance. Additionally, there are physician offices like Comprehensive Health & Wellness Center for regular medical check-ups. For leisure activities, there are parks like Poinciana Park and Topeekeegee Yugnee Park for outdoor enjoyment. Transportation options include North Perry Airport and TSA Security Checkpoint for any travel needs. Moreover, there are cafes such as Starbucks for socializing or grabbing a quick coffee. For entertainment, there are theaters like AMC Aventura 24 nearby. Lastly, for spiritual needs, Christ the Rock Community Church is available for worship services. Overall, this area provides a mix of essential amenities and recreational opportunities that would make it an appealing choice for senior living in Hollywood, Florida.

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (1.3 miles)
• Winn-Dixie (1.9 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.7 miles)
• Winn-Dixie (2.8 miles)

Restaurants

• Subway (1.2 miles)
• Tarks Of Dania Beach (3.5 miles)
• Lime Fresh Mexican Grill (3.8 miles)
• Marky S Hard Rock (3.8 miles)
• Wendy's (3.9 miles)
• Serafina Miami (4.1 miles)
• Denny's (4.1 miles)

Hospitals

• Joe DiMaggio Children's Hospital (1.3 miles)
• Memorial Hospital Pembroke (4.2 miles)

Physicians

• Comprehensive Health & Wellness Center, P.A. (2 miles)
• Stark Vision Hollywood Oakwood Plaza (2.9 miles)

Parks

• Poinciana Park (2.4 miles)
• Topeekeegee Yugnee Park (2.7 miles)
• Harry Berry Park (4.3 miles)
• South City Beach Park (4.4 miles)
• Founders Park (4.6 miles)
• Scott Park (5.2 miles)
• River Run Park (5.3 miles)

Transportation

• North Perry Airport of Broward County (3.4 miles)
• TSA Security Checkpoint (5.3 miles)
• Concourse G (5.3 miles)
• JetBlue Airways Terminal (5.4 miles)
• Concourse F (5.4 miles)
• Spirit Airlines (5.4 miles)
• Terminal 4 (5.4 miles)

Cafes

• Starbucks (3.7 miles)
• Rosetta Bakery (4.1 miles)
• Starbucks (5.5 miles)
• Starbucks (6.1 miles)
• Starbucks (7 miles)
• Starbucks (7 miles)

Theaters

• AMC Aventura 24 (4.2 miles)
• AMC Pembroke Lake 9 (7.6 miles)

Places of Worship

• Christ the Rock Community Church (7.3 miles)