4200 Washington Street, Hollywood, FL 33021
For more information about senior living options: (844) 490-3973
Emerald was described as the best move, with both mom and dad receiving the care they needed. The staff were very kind, helpful, and cared about residents' progress. The admitting office staff, including Natasha and Marianela, were reliable and kept the family updated daily. The physical therapy department was excellent and contributed to recovery. The facility kept residents clean and provided fresh clothes daily. The activities department offered many activities and kept residents engaged. The reception and billing teams explained everything clearly and were very helpful.
They describe the facility as filthy and disgusting, with strong urine smells, roaches, and overall neglectful care. They claim there is extreme understaffing (for example, one nurse and three CNAs per floor), leading to delayed or ignored call lights and poor patient attention. They report poor communication and unresponsiveness from administration and social workers, with calls not returned. They say patients are left in soiled clothes or diapers, laundry disappears, and rooms are overcrowded and poorly maintained. They allege medical neglect, including lack of timely medical attention, missed medications, and insufficient therapy or doctor visits. They note infections, bedsores, and even deaths attributed to the dirty, unsafe conditions and inadequate care. They describe the building as outdated and dirty, with little privacy, dim lighting, and a pervasive odor problem. They claim theft of patients' belongings by staff and frequent rude or dismissive behavior from caregivers. They urge that the facility should be shut down or investigated due to neglect and elder abuse concerns.Hillcrest Health Care and Rehabilitation Center is best suited for families prioritizing robust rehabilitation, especially those whose loved ones need intensive physical therapy and tangible mobility gains. The facility can deliver meaningful progress when the rehabilitation team is engaged, consistent, and well-coordinated with medical staff. It is less ideal for seniors whose primary need is reliable daily care, predictable schedules, and consistently responsive communication. Families who cannot commit to frequent visits or proactive oversight should consider alternatives where oversight and transparency are more consistent and where everyday operations feel steadier.
The rehabilitation department stands out as a real strength. Several residents and families report meaningful improvements in strength and walking ability, sometimes after only a short stay, thanks to dedicated therapists and therapy aides who emphasize hands-on guidance. The center also offers a varied activity lineup that helps residents stay engaged beyond bed or chair, which can improve mood and overall well-being when staffing allows. Positive experiences often hinge on specific nurses, CNAs, and social workers who stay involved and coordinate care closely with families.
Yet the facility presents a wide spectrum of experiences, and the negatives are hard to ignore. Chronic understaffing, delays in return calls, and difficulties reaching administrators thread through many reviews. Reports of odors, cleanliness concerns, and inconsistent attention to medications or daily needs appear in multiple accounts. Communication gaps between hospital partners, social services, and families are a recurring theme, as are concerns about supervision, safety, and timely medical evaluation. Those issues collectively undermine trust and heighten the stakes for any resident with complex medical needs.
In weighing the positives against the hardships, the rehab and activity strengths can offset some drawbacks for individuals who enter with realistic expectations and a plan for hands-on family involvement. When therapy teams are well-staffed and communicative, residents often demonstrate meaningful functional gains that can accelerate discharge to home or to a less-intense care setting. The presence of long-standing staff who genuinely value residents, as praised by some families, also suggests that a core group can deliver compassionate, attentive care even amid systemic stress. However, these wins are not universal; they depend heavily on shifts, units, and the day-to-day management at the time of admission.
Decision-makers should approach Hillcrest with precise, high-expectation questions and a clear post-discharge plan. Before admission, request a detailed tour focused on the rehab area, talk to the therapy manager about typical caseloads and therapist availability, and meet with the director of nursing to gauge responsiveness and accountability. Probe about call-light response times, medication administration protocols, and how social services coordinate transitions to long-term care or discharge. If choosing Hillcrest, insist on a written care plan with benchmarks, and schedule routine family conference calls to stay aligned with the care team.
Overall, Hillcrest presents a high-variance option: it can be a catalyst for substantial recovery and meaningful engagement, but it also carries serious concerns about staffing, communication, and environment that many families have found troubling. For families with strong oversight, an emphasis on rehab outcomes, and a willingness to advocate daily, Hillcrest can be a workable choice where progress is attainable and staff members who show up consistently become the difference-makers. For those seeking a consistently seamless, fully transparent daily care experience, or who cannot afford to monitor care closely, exploring alternatives remains prudent.
240 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Fort Lauderdale-Hollywood International (5 miles away) Miami International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Located in Hollywood, FL, Hillcrest Health Care And Rehabilitation Center is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents.
The community provides a comfortable and inviting environment for seniors with amenities such as a beauty salon, cable or satellite TV, a computer center, and a gaming room. Residents can also enjoy the outdoors in the garden and outdoor spaces provided.
For dining options, residents can enjoy restaurant-style dining in the on-site dining room, with special dietary restrictions taken into consideration. There is also a small library for residents to relax and engage in reading.
Care services at Hillcrest Health Care And Rehabilitation Center include assistance with activities of daily living such as bathing, dressing, and transfers. The staff is available 24/7 to provide supervision and assistance whenever needed. Additionally, medication management and diabetes diet plans are offered to ensure residents' health needs are met.
To keep residents engaged and active, the community offers a variety of activities including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. A mental wellness program is also available to support residents' emotional well-being.
In terms of location convenience, there are several cafes, parks, pharmacies, physicians' offices, restaurants, theaters nearby. Transportation arrangements are available both for non-medical purposes as well as transportation to doctors' appointments.
Overall, Hillcrest Health Care And Rehabilitation Center provides a comprehensive assisted living experience with its array of amenities and care services. With its convenient location and various nearby establishments, it offers residents both comfort and convenience in their daily lives.
Hillcrest Health Care And Rehabilitation Center is located at 4200 Washington Street, Hollywood, FL 33021 in Broward County, Florida
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