Parkside Health and Rehab in De Land, FL

Pros

• The staff is very nice.
• The place is very clean and the staff is very friendly.
• There are great people who are very kind.
• The staff are friendly, helpful, and attentive to residents.
• The administration and nursing staff are knowledgeable and helpful.
• The PT crew is great and the nurses are really good.
• The staff provide excellent care and residents are well taken care of.
• The facility is clean and creates a welcoming atmosphere.
• Terry in activities and Sharon the nurse are wonderful.
• Kayla Anderson is an outstanding employee who takes pride in patient care; she is helpful, kind and attentive.
• The facility is well-staffed and very clean; the staff are friendly.
• The staff do everything to provide patient-centered care; it feels like a home away from home.

Cons

• The place is dirty and disgusting, and the hallways smell like urine.
• The facility was filthy, and a resident fell on the floor and was left there until staff attended.
• The food was disgusting.
• It needs to be shut down.
• There is not enough staff; the facility is out of date, rehab is very poor, and call buttons are slow to be answered.
• There is a strong odor of urine in the hallways.
• The room conditions were deplorable, with no call bell, no water pitcher, no wash basin, towels or blanket, and oxygen tubing on the floor.
• The staff bullied the resident and failed to provide proper care.
• The administration ignored calls and mishandled concerns of abuse.
• The facility is unprofessional.

Review

Parkside Health and Rehab in De Land, Florida is best suited for families seeking a sizable, active post-acute and long-term care option where the emphasis is on attentive nursing, robust rehabilitation, and a welcoming, community-oriented atmosphere. The facility attracts residents who value a calendar filled with activities, regular therapy, and daily staff engagement, and who are comfortable with a setting that feels like a busy, bustling campus. It serves those who want straightforward access to therapists, a responsive care team, and a place where family members can be part of the routine through visits and participation in rehab sessions. For seniors who prioritize a lively social environment and consistent, personable staff, Parkside often delivers.

That said, some families should consider alternatives. Those who demand near-perfect cleanliness at all times, or who are highly sensitive to odors and housekeeping lapses, may want to look elsewhere given reports of strong smells in some areas and occasional cleanliness concerns. Families with a history of dissatisfaction around communication, timely call-bell responses, or administrative transparency may find the experience uneven. Those seeking a smaller, more intimate setting with a highly predictable, boutique feel may prefer a different operator. Additionally, families who require unwavering consistency in staff assignments or who are wary of billing and financial-process hiccups may want to compare options before committing.

The core strengths of Parkside lie in its people and its rehabilitation program. Numerous reviews praise friendly, caring staff across the spectrum - from reception to nursing to therapy - and repeatedly note that aides and nurses convey warmth, professionalism, and a genuine care for residents. The rehab team is highlighted as a major asset, with therapists and aides pushing residents in a therapeutic, goal-oriented way and often inviting family involvement in how therapy unfolds. Cleanliness is another recurring positive data point; many visitors describe the facility as clean and well-kept, with residents appearing engaged in activities and daily routines that create a sense of normalcy and comfort. In several accounts, individual staff members or care teams are singled out for exceptional effort, making a tangible difference in a resident's day-to-day experience.

Yet the consensus is not unidirectional. Critics point to sporadic negative episodes - ranging from reports of odor in hallways to episodes where care and responsiveness felt delayed or inconsistent. Some families recount serious lapses, including long waits for assistance, clothing and personal items going missing, and even more troubling allegations about neglect and mismanagement. These contrasts underscore a reality: the quality of daily care can vary by shift, unit, and individual staff members, which means outcomes can swing based on which team is on duty and which administrator is actively engaged at any given time. This is not a facility where risk can be dismissed as a rarity; it requires due diligence and careful reconciliation of experiences across multiple visits and conversations.

To navigate these dynamics, prospective families should approach with a clear plan. Schedule a comprehensive tour and request to meet with the director of nursing and the administrator to review recent care plans, staffing metrics, and the facility's response protocols when concerns arise. Observe a therapy session, ask about the patient-to-staff ratio during peak hours, and verify the accessibility of call bells, water, and basic supplies. Review how laundry and personal belongings are tracked and protected, and probe the billing process for clarity and consistency. If possible, talk with current residents and family members about communication and transparency. The combination of strong rehab, warm staff, and a generally clean environment can be a real asset, but it must be aligned with stringent, ongoing oversight.

The bottom line is pragmatic: Parkside delivers meaningful value for a family that prioritizes active rehabilitation, social engagement, and personable caregiving, and is willing to monitor for occasional service gaps. For residents where consistent cleanliness, rapid responsiveness, and unambiguous administrative clarity are absolute non-negotiables, it may be prudent to compare alternatives or insist on explicit service guarantees before moving in. The strongest move is to engage early - request a detailed tour of a resident's daily routine, demand transparency about staffing patterns, and insist on measurable quality indicators up front. When these elements align, Parkside can become a dependable home away from home; when they do not, the search should continue until a better-aligned match is found.

Physicians

• Florida Kidney & Hypertension Specialist (0.3 miles)
• Krishnan MD Ananth Pa (0.4 miles)
• Central Florida Eye Specialists P L (0.4 miles)
• Happy Brain Neurofeedback (0.5 miles)
• Virginio Rodrig Uez (1 miles)
• Deland Family Medicine (1.3 miles)
• Advanced Dermatology (1.4 miles)

Pharmacies

• Walgreens (0.4 miles)
• Ritter's Towne Pharmacy (0.5 miles)
• Walmart Fuel Station (0.7 miles)
• Walmart Pharmacy (0.7 miles)
• CVS Pharmacy (1.5 miles)
• Winn-Dixie (1.6 miles)
• Florida Health Care Plans (2.1 miles)

Parks

• Earl Brown Park (0.4 miles)
• Barkley Square Dog Park (3.1 miles)
• Lake Beresford Park (3.2 miles)
• Hontoon Island State Park (4.8 miles)
• Blue Spring State Park (5.4 miles)
• Gateway Park (7.7 miles)

Restaurants

• Checkers (0.4 miles)
• The Half Wall DeLand (0.6 miles)
• McCabe's (0.6 miles)
• Taco Bell (1 miles)
• Captain D's (1.2 miles)
• Mi Mexico Restaurant (1.5 miles)
• Popeyes Louisiana Kitchen (1.5 miles)

Cafes

• Trilogy Coffee Roasting Co. (0.5 miles)
• Starbucks (2.5 miles)
• Rhonda's Kitchen (7.2 miles)

Hospitals

• AdventHealth DeLand (1.8 miles)
• Florida Hospital Deland (1.9 miles)
• AdventHealth Fish Memorial (7.5 miles)

Places of Worship

• Grace Chapel (2 miles)
• Bible Baptist Church (3.9 miles)

Transportation

• Amtrak (3.3 miles)