Parkside Health and Rehab in De Land, FL

Pros

• The staff consistently meet residents' needs and keep families informed.
• Don is happy with the care, the food, and the rehabilitation services.
• Front desk and the overall staff provide great customer service.
• The facility is clean, well maintained, and has a welcoming atmosphere.
• Residents have access to engaging activities and friendly aides.
• The nursing and therapy teams are caring, attentive, and professional.
• The administration is helpful and supportive to families.
• Many reviewers praise the care as excellent and the staff as compassionate.
• Kayla and Brie are standout aides who take pride in their work.
• Families feel confident that their loved ones are in good hands.

Cons

• Laundry is not done on time, and half of the laundry is left dirty.
• The alarms from all rooms were ringing and nobody was moving to help.
• The facility is dirty and disgusting, and the hallways smell like urine.
• A resident lay in a urine-soaked bed for over an hour.
• An aide took an hour to come when asked for help, and wipes and water were missing.
• There is not enough staff and rehab is very poor.
• A resident was left on the toilet and never returned to help.
• The place smells of urine throughout the building.
• This facility is described as inadequate, amateur, and irresponsible.
• It would not be recommended to anyone.

Review

Parkside Health and Rehab in De Land is best suited for families seeking a rehab-forward environment where frontline staff friendliness, daily activity programming, and visible, compassionate care are prioritized. It works well for short-term post-acute recovery or long-term stays for residents who respond well to a bustling, engaged atmosphere and who place a premium on approachable nurses, aides, and therapists. The facility appears to deliver strong therapy services and a welcoming vibe for many guests, with reliable daytime communication from staff and administration that helps families feel involved in the care plan. Those who want a highly polished, hospital-grade environment with consistently faultless logistics should proceed with caution, understanding that experiences across units can diverge markedly.

The most convincing positives center on people and process that are repeatedly praised. Several reviews highlight effective physical therapy teams, attentive nurses, and aides who take pride in their work. Families repeatedly cite friendly, professional front desk staff and a facility that is clean and orderly on many visits. Activities staff, especially figures like Terry in activities, are singled out for engagement and energy, helping residents stay connected to social life and routine. Administrators and social workers receive mentions for helping families navigate finances and care planning, which can ease the stress of placement. In short, for residents who thrive on interpersonal warmth and a schedule that keeps them moving and socially engaged, Parkside can feel like a solid, dependable home base.

Yet the ledger also bears a heavy weight of serious cautions. A sizable portion of reviews describe care gaps that matter in daily life: laundry not always completed on time or fully, clothing going missing, and signals of distress when alarms ring with limited response. Pervasive odor issues, including hospital-like smells and urine in hallways, show up repeatedly, underscoring environmental cleanliness as an area where consistency varies by shift and unit. Some residents face troubling experiences around turning for bedsores, and a few families report long wait times for assistance with basic needs. On the most severe end, there are claims, by multiple family members, of neglect and unprofessional conduct, including missed baths, unaddressed infections, and communication breakdowns that leave families feeling misinformed or ignored. These reports are not universal, but they are consequential enough to demand careful consideration.

Those strengths and weaknesses interact in a clear way when evaluating suitability. For families prioritizing robust rehab outcomes, visible staff attentiveness, and a culture of hope and involvement, the positives can substantially offset many day-to-day inconveniences. Active therapy, friendly clinicians, and a climate that encourages family participation can translate into tangible progress for a resident who benefits from structured routines and proactive encouragement. However, for residents with fragile skin integrity, high risk of falls, or chronic needs requiring unwavering consistency in turning, hydration, and timely response, the negatives, unreliable call bell response, laundry lapses, and inconsistent infection control signals, may undermine safety and comfort. The offset hinges on the individual’s baseline risk, the specific unit they are placed in, and the degree to which a family can monitor care and push for rapid problem resolution.

Leadership and operational reliability emerge as pivotal influencers in the overall impression. Some reviews describe responsive administration, knowledgeable nursing leadership, and supportive billing staff who help families navigate triggers in the transition to care. Others depict a more fragmented experience where communication gaps, scheduling uncertainties, and concerns about accountability color every visit. The reality appears to be a divide between high-touch, resident-centered care on one hand and systemic lapses in logistics and supervision on the other. The safest takeaway is that Parkside can deliver excellent moments of care and connection, but the quality floor is not uniformly set, and families should verify current staffing, turnover, and the facility’s latest improvement plans before committing long term.

For families weighing Parkside against alternatives, the decision should hinge on the level of control desired over risk. If the priority is a place that feels alive with activity, where therapists push for meaningful gains and staff generally treat residents with warmth, Parkside can be an excellent match, provided there is diligent oversight and an active care plan that keeps turning and laundry on track. If the priority is absolute consistency in basic daily care, predictable laundry service, and an environment without hospital-like odors or irregularities in communication, it may be prudent to explore other options first. In particular, facilities with documented histories of rigorous wound care protocols, stronger escalation procedures for call bells, and demonstrably lower rates of caregiver turnover warrant consideration for residents with higher acuity or sensitive medical needs.

The practical, action-oriented course is clear. Visit with a purpose: request a tour of both the therapy gym and the patient rooms at multiple times of day; meet direct caregivers and observe bedside routines; ask specifically about laundry workflow, missing-item procedures, and how staff configurations handle high-demand shifts. Review the care plan with the nurse manager and request a written commitment to timely responses to call bells, scheduled turning, and prompt attention to ulcers or wounds. Probe the administrative side: how billing issues are tracked and resolved, how family communications are choreographed, and what quality-improvement initiatives are in place. If possible, speak with current residents or families about their last three weeks of experience to gauge consistency.

Ultimately, Parkside Health and Rehab is a viable option for families who value compassionate, personable care, consistent physical therapy, and an active living environment, while recognizing the reality that care consistency and environmental odor issues can color daily life. For those who can tolerate some variability in routine and are prepared to assertively advocate for their loved one, the positives often prevail and the facility earns high marks for kindness, attentiveness, and meaningful therapy. For others, particularly those with substantial needs for reliable turning, infection control, and unflinching operational discipline, it may be wise to compare alternatives first, and to use Parkside as a benchmark against which to measure other communities’ responses to similar challenges. In the end, the best choice aligns the resident’s medical needs, family expectations, and tolerance for risk with a community that demonstrates unwavering daily dependability alongside genuine heart in care.

Physicians

• Florida Kidney & Hypertension Specialist (0.3 miles)
• Krishnan MD Ananth Pa (0.4 miles)
• Central Florida Eye Specialists P L (0.4 miles)
• Happy Brain Neurofeedback (0.5 miles)
• Virginio Rodrig Uez (1 miles)
• Deland Family Medicine (1.3 miles)
• Advanced Dermatology (1.4 miles)

Pharmacies

• Walgreens (0.4 miles)
• Ritter's Towne Pharmacy (0.5 miles)
• Walmart Fuel Station (0.7 miles)
• Walmart Pharmacy (0.7 miles)
• CVS Pharmacy (1.5 miles)
• Winn-Dixie (1.6 miles)
• Florida Health Care Plans (2.1 miles)

Parks

• Earl Brown Park (0.4 miles)
• Barkley Square Dog Park (3.1 miles)
• Lake Beresford Park (3.2 miles)
• Hontoon Island State Park (4.8 miles)
• Blue Spring State Park (5.4 miles)
• Gateway Park (7.7 miles)

Restaurants

• Checkers (0.4 miles)
• The Half Wall DeLand (0.6 miles)
• McCabe's (0.6 miles)
• Taco Bell (1 miles)
• Captain D's (1.2 miles)
• Mi Mexico Restaurant (1.5 miles)
• Popeyes Louisiana Kitchen (1.5 miles)

Cafes

• Trilogy Coffee Roasting Co. (0.5 miles)
• Starbucks (2.5 miles)
• Rhonda's Kitchen (7.2 miles)

Hospitals

• AdventHealth DeLand (1.8 miles)
• Florida Hospital Deland (1.9 miles)
• AdventHealth Fish Memorial (7.5 miles)

Places of Worship

• Grace Chapel (2 miles)
• Bible Baptist Church (3.9 miles)

Transportation

• Amtrak (3.3 miles)