The Cloisters Of Deland (CLOSED)
Save400 East Howry Avenue, De Land, FL 32724
For more information about senior living options: (844) 490-3973
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Aventine at DeLand is a community that sparks strong, divergent memories in its residents. For some, it's a quiet, welcoming place with a strong sense of safety and a staff that goes above and beyond. For others, it's a place where ongoing maintenance and communication gaps turn everyday living into a struggle. The reviews paint a picture of a property that is beloved for its location, its pool, and the people who work there, while also dogged by real and persistent infrastructure and service challenges that can color the overall experience.
On the practical side, several long-standing issues repeatedly surface in residents' accounts. The elevator situation stands out: at one point only one of three elevators works, and that single functioning unit is even used as a freight elevator during moves. Some reviews note that maintenance work has been happening recently, but the fact that a second elevator has been out of service for many months remains a point of frustration for those who rely on easy access to their apartments. Trash disposal has also been a pain point. Original floor-level chutes were closed, forcing residents to haul garbage down to the lone working elevator and then across the parking lot to an overflowing dumpster. The inconvenience is compounded for those who want a cleaner, more efficient waste solution, and some residents even suggest a future need for a compactor if the situation isn't resolved. Hot water has been a rollercoaster too, described as hit or miss at times, though some residents felt the issue had stabilized in the past month.
Parking, always a sensitive topic in any community, is described both as manageable at times and as a nightmare at others. When spaces were scarce, disputes over who gets a spot escalated into confrontations, including an incident where a resident's car was damaged and the responsible party did not report it. Noise is another factor that affects daily living; while management often steps in when disruptive behavior is reported, there's a sense that not all neighbors respect quiet hours. Gate access and general security have also seen changes - updates to the entry process didn't reach all residents, leading to cars being stuck outside or uncertainty about how to enter the property. In several reviews, residents note the variety of communication channels used - email, elevator signs, posted notices, and the resident portal - yet they feel there's no clean, uniform method that reaches everyone clearly and promptly. The overarching question about age-targeting and community focus - whether this is a true 55+ environment and whether management caters adequately to an older population - is raised repeatedly, with some residents feeling underserved by the communications approach and policy decisions.
Despite these ongoing concerns, many residents sing the praises of the people who work there. Multiple reviews highlight Blanca Ortiz's exceptional help during application and move-in processes, and her ongoing availability is repeatedly cited as a bright spot. Frances, described as an Assistance Manager, receives heartfelt thanks for taking the time to explain details thoroughly and for making potential residents feel at ease. Jamie and Blanca - sometimes mentioned together - are noted for their warmth and responsiveness, helping people navigate questions and paperwork with patience and efficiency. Several posts specifically commend the maintenance team; Tim is singled out as a "hero" for prompt responses, and other maintenance staff, including John, are praised for being on top of issues and keeping things moving. In many lines, residents say the staff's professionalism and kindness make the living experience much more enjoyable, even when other parts of the building aren't perfect.
The positive anecdotes also point to tangible perks that draw people to the community. Several reviews reference the Villas and the general campus as well maintained, with a pool that gets high marks. People talk about the property being quiet, safe, and well located, with an atmosphere that feels welcoming to both new arrivals and long-term residents. The sentiment about the office team is consistently warm: Meghan Layer, mentioned by name for consistently going above and beyond, is appraised as a standout manager, supported by a team that includes Heather and others. In several testimonials, former and current residents emphasize that the office staff are the best part of living at Aventine - professional, attentive, and genuinely helpful in addressing questions and needs as they arise.
Taken together, the reviews reveal a community that has earned enthusiastic endorsements from many residents who have had positive move-in experiences, strong support from competent and caring staff, and a sense of security and peace in a desirable Deland setting. They also reveal a stubborn reality: infrastructure and policy gaps that can complicate daily life for anyone living in a multi-building, mix-of-age, 55+ oriented community. The recurring threads about elevator reliability, trash disposal logistics, gate and communication issues, and occasional residential disputes suggest areas where the property could improve to align the lived experience with the strong praise it receives for staff, safety, and overall atmosphere.
If you're considering moving here, the spectrum of experiences is worth weighing carefully. For those who prioritize top-tier service, easy access to staff, and a warm, responsive management team, Aventine at DeLand has a compelling case, especially given the accolades for Blanca, Frances, Jamie, Meghan, Tim, and John. On the other hand, prospective residents - particularly those who require flawless infrastructure or who place a premium on flawless, 24/7 amenities - should probe current conditions: confirm the status of elevator reliability, hot water, and gate access; ask for a concrete plan and timeline on trash disposal and parking, and request a detailed explanation of any recent or upcoming rent, pet, or move-in fee changes. The community (and the staff who support it) clearly has a lot to offer, but its overall strength will depend on meeting the practical needs of residents with consistent, proactive communication and reliable building infrastructure.
The Cloisters Of Deland is an assisted living community located in De Land, FL. Our community offers respite care to individuals who require temporary assistance and support.
We provide a range of amenities to ensure that our residents feel comfortable and at home. These include a beauty salon for personal grooming needs, cable or satellite TV for entertainment, community-operated transportation for outings and appointments, a computer center for staying connected, and a fully furnished living space.
Our community features various spaces for recreation and relaxation. Residents can enjoy our dining room which offers restaurant-style dining, as well as our fitness room for exercising and maintaining physical wellness. We also have a gaming room, garden, small library, and outdoor spaces for leisure activities.
We understand the importance of maintaining cleanliness and offer housekeeping services to ensure that our residents' living spaces are tidy and organized. Each resident has a private bathroom for their convenience.
At The Cloisters Of Deland, we prioritize the well-being of our residents by offering several care services. This includes 24-hour call systems and supervision to ensure round-the-clock assistance whenever needed. Our trained staff members are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management services to ensure that our residents receive their medications on time.
Our focus on mental wellness is reflected in our mental wellness program which promotes emotional well-being through various activities and therapies. We can accommodate special dietary restrictions such as diabetes diets or specific dietary needs.
Transportation arrangements can be made both non-medical purposes as well as transportation to doctors' appointments. For added convenience, move-in coordination is provided.
Residents can enjoy various activities within the community such as fitness programs, planned day trips, and resident-run activities. Our concierge services are available to assist with any additional needs or requests.
The Cloisters Of Deland is conveniently located near 2 cafes, 3 parks, 12 pharmacies, 30 physicians, 21 restaurants, 1 transportation facility, 2 places of worship, and 2 hospitals.
Overall, The Cloisters Of Deland is a welcoming assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
The Cloisters Of Deland (CLOSED) is located at 400 East Howry Avenue, De Land, FL 32724 in Volusia County, Florida
The Cloisters Of Deland (CLOSED) on seniors.fyi includes 4 photos including images showing interior, dining, building, architecture, exterior, urban, lobby, seating area, and more.
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