The Crossroads

Pros

• The staff members at Crossroads are consistently described as caring, courteous, and attentive, providing a welcoming atmosphere for residents.
• Many reviewers appreciate the cleanliness of the facility, noting that it is well-maintained and often being cleaned.
• Residents have access to a variety of planned activities and entertainment to keep them engaged and stimulated.
• The physical therapy program is highlighted as a significant benefit, with staff helping residents regain their confidence and achieve their rehabilitation goals.
• Overall care provided at Crossroads received praise from families who felt that their loved ones were treated like family and received meaningful support during difficult times.

Cons

• The response time to call lights was inadequate, with some instances taking over 30 minutes for acknowledgment.
• There was a major lack of communication regarding the discharge process, leading to frustration and delays.
• Some staff members appeared overwhelmed and overworked, affecting the quality of care provided.
• The facility was described as being older and in need of substantial upgrades despite high costs.
• Medications did not always arrive on time, leaving residents in pain for extended periods.
• Personal belongings went missing despite being marked with names.
• Residents felt uncomfortable in small shared rooms with limited space for family visits.
• The physical therapy sessions caused significant discomfort and pain for some patients.
• One reviewer expressed doubts about the qualifications and attentiveness of the nursing staff.

Review

The Crossroads facility has garnered a mixed bag of reviews from families and patients regarding their experiences. Many have commended the staff for being caring, friendly, and attentive, highlighting that the personnel often seem genuinely invested in the well-being of residents. For instance, one reviewer noted how their husband received exemplary care during his physical therapy sessions, stating that the staff truly exemplified compassion and dedication. Other family members echoed similar sentiments about the staff's kindness and professionalism. Reviews indicated that many residents formed friendships while participating in various planned activities and entertainment offered by the facility.

However, criticisms of Crossroads mainly revolve around issues like understaffing and long response times to call lights. Some guests expressed frustration with prolonged wait times for assistance — sometimes exceeding an hour — which left patients feeling vulnerable and in discomfort. In particular, one reviewer recounted a distressing situation where medication was delayed significantly, resulting in unbearable pain for over an hour. Such experiences suggest a systemic issue within the operation that could impact patient satisfaction adversely.

While cleanliness was frequently praised across multiple reviews—with comments about buffing hallways and maintaining tidy environments—there were also complaints about room sizes and general facilities needing upgrades or better organization. The newer patients expressed disappointment with cramped living arrangements compared to what they paid for such services. One family member mentioned having limited spaces to comfortably visit due to small rooms and insufficient communal areas for families.

In terms of food options, some reviewers highlighted specific dietary needs—particularly concerning gluten-free options—suggesting that there is room for improvement regarding meal planning to cater to varying health requirements among residents. Others noted consistent quality in available food but mentioned it could be enhanced further to truly meet diverse dietary preferences among guests.

A number of negative experiences related to administrative processes at Crossroads have also surfaced, particularly regarding communication lapses between family members, healthcare providers, and facility staff. Instances of lost personal belongings added further frustration; items went missing despite labeling efforts by families. Moreover, difficulties surrounding discharge procedures frustrated families who felt they were inadequately informed about timelines or decisions affecting their loved ones' transition out of rehab care.

Ultimately, while many satisfied clients shared uplifting stories about excellent care from compassionate staff at Crossroads, others strongly cautioned against utilizing this facility based on their personal experiences filled with neglectful service or insensitive treatment from certain employees. With such stark disparities in reviews reflecting both positive interactions alongside significant shortcomings—especially concerning staffing levels—it seems essential for potential patients’ families to thoroughly research before making a decision about placement at Crossroads or similar facilities. Improving response times along with enhancing overall organizational structure may go a long way toward ensuring more consistently satisfactory experiences for residents moving forward.

Physicians

• Associates In Dermatology (2.1 miles)
• AT Radiology (2.2 miles)
• Chambers of Medicine (2.2 miles)
• Ridge Medical Center (2.2 miles)
• Degnan Family Medicine (2.2 miles)
• Cypress Medical Center (2.2 miles)
• The Pichardo Clinic (2.2 miles)

Restaurants

• Hardee's (2.4 miles)
• Culver's (2.5 miles)
• McDonald's (3.3 miles)
• Checkers (3.3 miles)
• Burger King (3.4 miles)
• Taco Bell (3.4 miles)
• Arby's (3.4 miles)

Pharmacies

• Walgreens (2.5 miles)
• CVS Pharmacy (2.6 miles)
• Walmart Pharmacy (3.2 miles)
• Winn-Dixie (3.3 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (5.6 miles)

Hospitals

• Heart of Florida Regional Medical Center (2.7 miles)
• Heart of Florida Regional Medical Center (4.5 miles)
• Caring Hands Residence (8.4 miles)
• Mpn Medical Center Dundee (10.1 miles)
• Day Surgery Center (10.9 miles)

Cafes

• Davenport Diner (2.8 miles)
• Starbucks (5.1 miles)
• Starbucks (5.5 miles)
• Starbucks (6.8 miles)
• Starbucks (11.5 miles)
• Starbucks (11.8 miles)

Parks

• Lake Eva Park (4.2 miles)
• Llamas (6 miles)
• Spring Park (10.7 miles)
• Celebration Lakeside Park (11.5 miles)

Theaters

• Cinepolis Polk County IMAX (5.6 miles)

Places of Worship

• The Rock of Winter Haven (9.5 miles)
• Winter Haven Worship Center (10.9 miles)
• Corpus Christi Catholic Church (11 miles)
• First Missionary Baptist Church (11.3 miles)

Transportation

• SunRail Poinciana Station (9.9 miles)