Cross Pointe Care Center is a nursing home community in Dania Beach, FL.
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Cross Pointe Care Center in Dania Beach, FL
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440 Phippen Waiters Road, Dania Beach, FL 33004
For more information about senior living options: (866) 208-4318
Some reviewers describe serious infection-control and pest issues.
Multiple reviews raise concerns about infection control, including mentions of COVID patients and understaffing. Others specifically mention pests, including scabies and cockroaches or rats, and describe residents left on floors or hall areas. Across these accounts, families characterize the environment as unsafe and unhygienic.
Reviewers describe uneven supervision and inconsistent staff responsiveness.
Several reviewers say residents were not properly attended to, describing situations like call lights or TVs not working, people sleeping in hallways, and concerns about supervision. Some families also report difficulty getting help quickly, including nurses not answering and delays or breakdowns around discharge and required documentation. At the same time, other reviews are positive, saying staff are welcoming, keep them informed, and provide outstanding care for residents.
Food complaints center on quality and access to meals.
A few reviewers describe the food negatively, including “garbage” and that it is not that great. Others report concerns about hunger or not receiving food as requested. One reviewer also suggests keeping family snacks on hand, reinforcing that meals may not reliably meet expectations.
Several reviews point to delays tied to paperwork and discharge steps.
One reviewer reports being kept at the facility after physical therapy ended because of paperwork, despite the stay lasting weeks. Another describes a dispute around required AMA documentation and time spent on it. A separate review says the facility does not follow hospital discharge instructions, adding to concerns about the handoff process.
Some residents and families describe staff as caring and communicative.
While other reviews criticize care and responsiveness, multiple accounts emphasize that staff are welcoming and keep families informed. Several positive reviews describe the nursing team as supportive and focused on residents’ comfort. One reviewer also says care continued appropriately after a COVID diagnosis, reflecting a more reassuring experience for that family.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
88 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Fort Lauderdale-Hollywood International (2 miles away) Miami International (19 miles away)
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesCross Pointe Care Center is located at 440 Phippen Waiters Road, Dania Beach, FL 33004 in Broward County, Florida
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