Cross Pointe Care Center
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440 Phippen Waiters Road, Dania Beach, FL 33004
For more information about senior living options: (844) 490-3973
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The staff are welcoming and keep residents informed. The nursing team is wonderful and the staff are very caring, ensuring residents are comfortable, well cared for, and happy. Cross Pointe Care Center is outstanding in its care to its residents. The DON is described as having a great personality. The facility is described as the best nursing home in Broward County with a high CMS 5-star rating. The staff at the facility are wonderful; they take good care of residents, including after a Covid diagnosis.
The facility had dirty drawers and old patient belongings left in rooms, signaling poor cleanliness. The food was poor, and families were advised to bring snacks. Discharge paperwork caused long delays, keeping patients waiting weeks after therapy. Staff seemed to prolong stays to bill the insurance, leading to additional costs for patients. The environment had roaches and overall pest and cleanliness problems. Residents were sometimes left sleeping in hallways, and seizures required EMT intervention. Call lights, TVs, and bed remotes frequently did not work. Language barriers were not adequately addressed; Spanish-speaking patients had no interpreter available. The administration and charge nurse were described as rude or unprofessional. Personal belongings and funds were mishandled or missing, with refunds owed.The collection of experiences shared about this care facility paints a highly uneven picture, with some residents and families praising certain staff members or moments of good care, and many others recounting serious concerns about cleanliness, food, safety, administration, and the overall atmosphere. One visitor recounted arriving with family to find a dresser and drawers in rooms that were dirty, and not even the basic appear clean during subsequent moves to other rooms. The cleanliness issues weren't limited to a single spot - these impressions extended to roaches noted in some accounts, and a strong sense that basic sanitary conditions were not being consistently maintained. Food quality was another sore point, with warnings to bring snacks for loved ones because meals were described as unappealing or insufficient. The initial impression from this reviewer was that the environment did not meet basic expectations for dignity and comfort, and the recommendation to families was to prepare extra provisions just in case.
On a more positive note, there were accounts where the physical therapy (PT) experience stood out as a highlight. In multiple entries, the PT was described as excellent and the sessions as well conducted, with the patient feeling satisfied with the therapy itself. However, even when the clinical care during therapy was good, these reviewers commonly described a secondary layer of frustration that appeared once the therapy ended: a long wait for discharge and extensive paperwork. They reported being told there was a lot of administrative work to finish, with delays spanning weeks. The pattern described suggested that the medical benefits were solid, but the surrounding administrative processes either undermined the patient's experience or created an impression that the facility was more focused on insurance processes than on timely, patient-centered discharge.
A particularly troubling thread ran through several narratives that alleged mistreatment or disrespect by staff, especially around the discharge and daily care. One reviewer used stark language to describe the facility as worse than many other experiences in health care, recounting that they had to AMA (leave against medical advice) their father because he was not being fed adequately. The account extended beyond the feeding issue to claim that multiple residents asked for food, creating a sense of systemic neglect. There were specific accusations about a charge nurse - named in one review as Barbara Ukeneye - who supposedly spoke with the reviewer in a confrontational manner, refused to provide proper AMA documentation, and contributed to a tense scene in front of the reviewer's family. Money and personal belongings were also mentioned as going missing or being mishandled, with clothes brought in for washing returned not matching the patient. The reviewer pressed the point that language barriers compounded the problem, noting there was no interpreter available for a Spanish-speaking patient, and that the facility seemed to acknowledge a "language barrier" but did not take steps to remedy it. The overarching message was that patient safety and dignity were compromised, and the reviewer vowed to escalate the matter to licensing boards and CMS.
Another dramatic account described an emergency-like scenario in which EMTs had to intervene because a patient was having seizures and the nurses did not respond promptly or provide the necessary information, including the facility's address. The reviewer used strong language to convey distrust and disappointment in how the patient's care was managed, and they recalled a memory of calling 911 with a sense of shame over the perceived neglect. In addition to these intense clinical concerns, there were anxieties voiced about the overall environment - an impression of crowding, with many patients in hallways, including a claim that a person with seizures needed attention while others appeared to be left unattended. The tone in this portion of the narrative was of urgency and distress, painting the facility as unsafe for a loved one.
Yet amid the sea of negative experiences, there were clearly contrasting notes of praise from other reviewers. Some described the facility as a "great place" or a "wonderful facility" with staff who were caring and diligent, and some residents or family members spoke highly of individual caregivers and nursing staff. One comment called a nurse named Rose Fil Ame exemplary in care, while another stated that the DON, and other leadership figures, were positive influences with strong personalities. There were even affirmations that the facility was the best nursing home in a given county, tied to official ratings and the notion that CMS and state evaluations had historically recognized the center favorably. In these voices, the care environment felt supportive, and some families expressed gratitude for staff members who went the extra mile, especially in moments of distress or crisis.
Overall, the reviews reveal a facility whose quality appears highly variable, with some residents reporting excellent clinical care and compassionate staff, while others experience chronic concerns about cleanliness, safety, nutrition, language accessibility, and administrative efficiency. Several accounts highlight systemic problems - some framed as operational deficiencies, others as ethical and safety concerns - such as inconsistent housekeeping, unresponsive call systems, malfunctioning televisions and bedside equipment, and a lack of transparent communication about patient care plans and discharge steps. The narratives also convey a visible tension between accusations of mismanagement and stories of dedicated staff who communicate well, show empathy, and provide meaningful therapy or daily care. The mix of experiences suggests that for families considering this facility, there are moments of strong care and warmth, but there are also pervasive warnings about safety, nutrition, language access, and governance that deserve careful consideration and direct inquiry.
88 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Fort Lauderdale-Hollywood International (2 miles away) Miami International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Cross Pointe Care Center is an assisted living community located in Dania Beach, FL. We pride ourselves on providing a comfortable and welcoming environment for our residents to call home.
Our amenities are designed to enhance the quality of life for our residents. We have a beauty salon available on site to ensure that our residents can maintain their personal grooming needs. Our cable or satellite TV service ensures that residents have access to their favorite shows and movies. We also offer community operated transportation services, allowing residents to easily get around town for appointments or outings.
For those who enjoy staying connected and engaged, we have a computer center with Wi-Fi/high-speed internet access. Our dining room provides restaurant-style dining experiences where residents can enjoy delicious meals prepared by our skilled culinary team. Additionally, we offer move-in coordination services to assist new residents in seamlessly transitioning into our community.
To promote physical well-being, we have a fitness room and outdoor space where residents can exercise and enjoy fresh air. Our fully furnished rooms provide a comfortable living space for our residents, complete with private bathrooms and kitchenettes for added convenience.
At Cross Pointe Care Center, we prioritize the care and support of our residents. Our 24-hour call system ensures that help is always available when needed. We provide assistance with activities of daily living such as bathing, dressing, and transfers. Our staff is trained in medication management to ensure that medications are taken correctly.
We also offer specialized care services such as diabetes diet management and mental wellness programs to cater to specific needs of individual residents. Special dietary restrictions are accommodated in our meal preparation and service.
In terms of recreational activities, we offer concierge services to assist with planning day trips or organizing resident-run activities within the community. There are scheduled daily activities as well as fitness programs to keep our residents active and engaged.
Located conveniently near various amenities, such as cafes, parks, pharmacies, physicians' offices, restaurants, hospitals, and transportation options, Cross Pointe Care Center provides easy accessibility to necessary resources and services.
Overall, our assisted living community strives to provide a nurturing and vibrant environment where residents can age with grace and dignity while receiving the care they need.
Cross Pointe Care Center is located at 440 Phippen Waiters Road, Dania Beach, FL 33004 in Broward County, Florida
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