H & Lm Boarding Home

Pros

• The H&M store provided a great experience, with friendly staff and a clean environment.
• Katie was super helpful; the service was great and the store was very organized.
• Katie, the manager, was extremely helpful in resolving the issue, and the reviewer said they would be returning.
• The store offered great customer service; employees were kind and helpful.
• The shopping experience was great and the store was beautiful.
• The customer service yesterday was excellent.
• There was excellent service at that store.

Cons

• The reviewer states that a return was denied despite having a receipt and tags.
• The reviewer describes the customer service as horrible and says management cannot deliver a positive client experience.
• The item ripped during home try-on and the store refused a credit for a replacement.
• The reviewer will never shop at that H&M again because the relationship was ruined over $30.
• The shopper reports that the advertised sale price was a store labeling error and had to pay full price.
• The manager Kaithy refused to honor the advertised price on six identical items.
• The reviewer believes managers who handle situations this way should not oversee customer-facing operations.
• The reviewer calls this H&M the worst they have ever been to, with terrible customer service and an unwillingness to grant an exchange.
• The return/exchange process took over an hour and involved being charged double, indicating a lack of training.

Review

A survey of recent customer feedback on this H&M location reveals a wide spectrum of experiences, ranging from glowing praise to explosive frustration. Some shoppers arrive with high expectations, noting clean stores, organized layouts, and friendly, attentive staff. Others leave feeling exploited by pricing errors, rigid return policies, and managers who, in their view, lack the communication skills and empathy needed for front-line roles. Taken together, the reviews paint a picture of a store that can deliver standout service in some encounters while faltering dramatically in others.

One thread that runs through the most negative accounts is a sense of being punished for issues beyond the customer's control. A reviewer who rates the store 0.1 out of 5 stars describes a damaging experience: an item ripped during home try-on, a receipt and tags in hand, yet the store would not credit the purchase or allow an exchange. The customer emphasizes the amount involved - roughly $30 - and laments the time spent in the store only to be denied a remedy. "Never have returned a single thing. Client relationship thrown down the drain for $30," they write, concluding they will take their money elsewhere and vow not to shop at this H&M again. The episode also highlights a broader frustration with how returns and credits are managed, suggesting a disconnect between customer expectations and store policy execution.

Pricing and label accuracy issues appear as another major grievance. A shopper recounts spending considerable time selecting items only to be told by a cashier that the advertised sale price was a mistake and that the items would have to be paid for at full price. The error, described as stemming from the store, led to a dispute over six identical items. The customer sought resolution from the manager, Kaithy, who reportedly refused to honor the advertised price. The reviewer frames this as a blow to trust and questions the judgment of leaders who handle such situations conservatively with customers present. The sentiment echoed here is that managers who deny honored prices and policies undermine perceived integrity and customer-service standards.

Not all experiences are negative, and several reviewers share stories of positive interactions that stood out in a busy retail environment. Phrases like "Had a great experience," "everyone was super friendly," and "the cashier was super bubbly," indicate a different reality for other shoppers - one where the store appearance and staff demeanor contributed to a pleasant visit. A number of customers specifically praise individual staff members: Katie, KT, and Omar are called out for being helpful and patient, working to resolve issues, and maintaining composure under pressure. One reviewer even declares that Katie the manager was "extremely helpful in resolving my issue, will be returning," which underscores the potential for constructive customer-service moments when staff are proactive and cooperative.

Multiple accounts also reference mixed feelings about the store's operations and the people running them. Some comments focus on specific interactions that were less than ideal - reports of rude treatment from a cashier described as "Black lady" who forgot to remove a magnetic pin, or a manager who was deemed arrogant and loud, or an exchange process that dragged on for too long. One reviewer even says the worst experience stemmed from a manager and a young male cashier who allegedly rushed through explanations, dismissed the customer's concerns, and refused to allow them to speak at length about the situation. These accounts emphasize the emotional toll of feeling dismissed or talked over, especially in the context of returning or exchanging items and navigating store policies.

There are also practical tensions documented in the reviews. A separate account describes a return-and-refund scenario that spiraled into confusion and delay: customers were charged twice for items they already owned, and it took over an hour to correct the error. The original associate who made the double-charge reportedly disappeared, leaving KT and Omar to salvage the situation. The reviewers describe this as a failure of training and coordination, suggesting that the process should have been resolved more swiftly and transparently. This kind of friction - long waits, unclear explanations, and missing personnel - contributes to a lasting negative impression even when some staff members are praised for their efforts.

In the end, the collection of reviews underscores a store with a broad variance in customer experiences. On one hand, clean floors, organized displays, and friendly employees create moments of genuine satisfaction and loyalty. On the other hand, mismatched pricing, denied returns despite receipts and tags, and confrontational or evasive managerial responses generate significant frustration and distrust. Several customers express loyalty statements and appreciation for particular staff members who demonstrate helpfulness and problem-solving abilities, while others vow to abandon the store entirely after what they describe as disrespectful or incompetent handling of their concerns. It seems the gap between excellent and poor service at this location hinges on the consistency of staff training, the clarity of policies, and the willingness of managers to engage with customers in a constructive, respectful manner.

Located in the vibrant city of Dania, Florida, this neighborhood offers a variety of amenities and services that cater to a comfortable senior living experience. With multiple pharmacies such as Walgreens and CVS nearby, obtaining medication and healthcare supplies is convenient. The area also boasts a selection of cafes and restaurants for dining out, including Lime Fresh Mexican Grill and Tarks Of Dania Beach. For recreation, residents can enjoy the beautiful parks like Topeekeegee Yugnee Park and Fort Lauderdale Beach Park. In terms of medical care, there are reputable physicians' offices like Stark Vision Hollywood Oakwood Plaza within reach. Additionally, the proximity to Joe DiMaggio Children's Hospital and Memorial Hospital Pembroke ensures access to quality healthcare facilities. Overall, this part of Dania offers a well-rounded community with ample opportunities for relaxation, entertainment, and healthcare services suitable for senior living.

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.7 miles)
• Winn-Dixie (2.8 miles)

Cafes

• Starbucks (0.7 miles)
• Rosetta Bakery (6.6 miles)

Restaurants

• Lime Fresh Mexican Grill (0.8 miles)
• Tarks Of Dania Beach (1.2 miles)
• La Familia Tacos & Tequila (1.4 miles)
• Wendy's (1.4 miles)
• YOT Bar & Kitchen (3.3 miles)
• Boatyard (3.6 miles)
• 15th Street Fisheries (3.8 miles)

Transportation

• Concourse G (1.2 miles)
• TSA Security Checkpoint (1.2 miles)
• Spirit Airlines (1.2 miles)
• Terminal 4 (1.2 miles)
• Concourse F (1.2 miles)
• JetBlue Airways Terminal (1.2 miles)
• JetBlue Check-in (1.3 miles)

Physicians

• Stark Vision Hollywood Oakwood Plaza (1.4 miles)
• Comprehensive Health & Wellness Center, P.A. (2.8 miles)
• Pom MRI and Imaging Center (6.9 miles)

Parks

• Topeekeegee Yugnee Park (2 miles)
• Poinciana Park (3.7 miles)
• Harry Berry Park (3.9 miles)
• South City Beach Park (5.1 miles)
• Fort Lauderdale Beach Park (5.2 miles)
• Holiday Park (5.6 miles)
• George English Park (6.3 miles)

Hospitals

• Joe DiMaggio Children's Hospital (3.1 miles)
• Memorial Hospital Pembroke (6.3 miles)

Theaters

• AMC Aventura 24 (6.7 miles)