H & Lm Boarding Home in Dania, FL

Pros

• They had a great experience; everyone was super friendly and the cashier was bubbly, and the store was really clean.
• Katie was super helpful; the service was great and the store was very organized.
• The staff provided great customer service; the employees were kind and helpful.
• Katie the manager was extremely helpful in resolving the issue, and they plan to return.
• The shopping experience was great and the store was beautiful.
• The customer service was excellent yesterday.
• The place is spectacular; everything is always organized.
• The building is quiet, clean, and secure, and is loved.

Cons

• The item was denied for return despite a receipt and tags being present.
• The reviewer describes the service as horrible and says management isn't equipped to deliver a positive experience.
• The item ripped after trying on at home, and a replacement credit was not issued.
• The reviewer has never returned anything and feels the relationship was ruined over $30, vowing to shop elsewhere.
• The cashier claimed the advertised sale price was a mistake due to incorrect labeling, and the manager would not honor it on six items.
• Kaithy refused to honor the advertised price on six identical items, which disappointed the reviewer.
• The reviewer believes managers who handle situations this way should not oversee customer-facing operations.
• The place is not at that location; there is an empty lot.
• The reviewer states that everyone who gave a one-star review is a Karen.
• The store is described as the worst H&M they've ever been to, with terrible customer service and a failed exchange process.
• The customer was charged double for items they owned, and the refund took over an hour.
• The on-duty manager was arrogant and rude, yelling at customers and lacking proper customer service.

Review

This community is best suited for families that prize a quiet, orderly, and secure environment where daily life feels predictable and well-maintained. When management is actively engaged, residents experience a clean, organized setting with steady routines and a sense of safety. It works for those who can accept some variability in administrative responsiveness and who are prepared to advocate for their loved one - tracking questions, confirming charges, and ensuring follow-through until issues are resolved. In short, the strongest case lies with families that want a calm, respectable backdrop for senior living and are willing to partner with leadership to keep care and operations on track.

Those evaluating this community should also consider alternatives if consistent, proactive service and crystal-clear policies are non-negotiable. The most compelling reasons to look elsewhere center on the need for steady, respectful management and transparent billing. When encounters with leadership are tense or disorganized, the resulting miscommunications can undermine trust and make even routine decisions unnecessarily stressful. For families that prioritize uniformly courteous interactions, rapid issue resolution, and predictable costs, a different option may deliver greater peace of mind.

On the plus side, there are notable highs in the reviews where staff are described as friendly and the environment as quiet and secure. Several accounts highlight helpful, organized service and moments when managers were able to resolve concerns effectively. In these instances, the facility demonstrates that strong, personable staff can elevate the resident experience, keeping daily life smooth and residents feeling valued. These pockets of consistency matter, especially for residents who respond well to patient, attentive caregivers and appreciate a calm, well-kept setting.

Yet the most persistent criticisms point to inconsistent management and sporadic problem-solving. Complaints frequently center on rude or inattentive leadership and a perception that issues are not addressed promptly or fairly. Billing and refunds emerge as a particular pressure point, with reports of double charges, delayed corrections, and complex processes that leave families feeling uncertain about what is owed. When financial matters are mishandled or unclear, it erodes confidence in the care environment and complicates the decision-making process for families considering long-term placement.

To make a sound judgment, prospective families should verify several practical elements during a tour and in conversations with leadership. Request a clear, written policy on billing, refunds, and dispute resolution, including expected timelines and accountability. Ask for examples of how similar resident concerns have been resolved and ask to meet the on-site administrator or care coordinator to gauge responsiveness and communication style. Inquire about staff-to-resident ratios, shifts, and turnover to understand how continuity of care and relationships with residents are maintained. Finally, seek up-to-date resident or family references that can speak to consistency of service, tone of interactions, and how issues are handled over time.

In the end, the decision hinges on tolerance for variability in administrative handling versus the value placed on a quiet, secure, and clean living environment. If management can demonstrate consistent, respectful engagement, transparent billing, and reliable issue resolution, this community can be a solid fit for families seeking predictability and comfort. If, however, reliable leadership, prompt problem-solving, and crystal-clear financial policies are non-negotiable, alternatives with demonstrated track records in those areas should be pursued with equal vigor. The key is to align the choice with what matters most: steady care, clear communication, and an environment that families can trust to support a loved one's daily well-being.

Located in the vibrant city of Dania, Florida, this neighborhood offers a variety of amenities and services that cater to a comfortable senior living experience. With multiple pharmacies such as Walgreens and CVS nearby, obtaining medication and healthcare supplies is convenient. The area also boasts a selection of cafes and restaurants for dining out, including Lime Fresh Mexican Grill and Tarks Of Dania Beach. For recreation, residents can enjoy the beautiful parks like Topeekeegee Yugnee Park and Fort Lauderdale Beach Park. In terms of medical care, there are reputable physicians' offices like Stark Vision Hollywood Oakwood Plaza within reach. Additionally, the proximity to Joe DiMaggio Children's Hospital and Memorial Hospital Pembroke ensures access to quality healthcare facilities. Overall, this part of Dania offers a well-rounded community with ample opportunities for relaxation, entertainment, and healthcare services suitable for senior living.

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.7 miles)
• Winn-Dixie (2.8 miles)

Cafes

• Starbucks (0.7 miles)
• Rosetta Bakery (6.6 miles)

Restaurants

• Lime Fresh Mexican Grill (0.8 miles)
• Tarks Of Dania Beach (1.2 miles)
• La Familia Tacos & Tequila (1.4 miles)
• Wendy's (1.4 miles)
• YOT Bar & Kitchen (3.3 miles)
• Boatyard (3.6 miles)
• 15th Street Fisheries (3.8 miles)

Transportation

• Concourse G (1.2 miles)
• TSA Security Checkpoint (1.2 miles)
• Spirit Airlines (1.2 miles)
• Terminal 4 (1.2 miles)
• Concourse F (1.2 miles)
• JetBlue Airways Terminal (1.2 miles)
• JetBlue Check-in (1.3 miles)

Physicians

• Stark Vision Hollywood Oakwood Plaza (1.4 miles)
• Comprehensive Health & Wellness Center, P.A. (2.8 miles)
• Pom MRI and Imaging Center (6.9 miles)

Parks

• Topeekeegee Yugnee Park (2 miles)
• Poinciana Park (3.7 miles)
• Harry Berry Park (3.9 miles)
• South City Beach Park (5.1 miles)
• Fort Lauderdale Beach Park (5.2 miles)
• Holiday Park (5.6 miles)
• George English Park (6.3 miles)

Hospitals

• Joe DiMaggio Children's Hospital (3.1 miles)
• Memorial Hospital Pembroke (6.3 miles)

Theaters

• AMC Aventura 24 (6.7 miles)