Silvercrest Manor in Crestview, FL

Pros

• The facility is the cleanest building the reviewer has visited, and the people are awesome.
• Silver Crest is a loving, caring, professional rehabilitation center.
• The staff at the facility are outstanding, knowledgeable, and professional, and they assist in every possible way.
• Residents are cared for and treated well by caring, professional, and wonderful staff; the facility is always clean.
• The halls are filled with laughter and conversation from the super sweet staff and residents.
• The two entrance staff are kind and helpful, and check-in is hassle-free.
• The therapy program is excellent and helped the patient get back on their feet.
• The entire staff is a joy to be around, taking wonderful care of residents and helping families every step of the way.

Cons

• The facility is described as a joke, with staff said to care less about residents.
• Residents were allowed to lie in their own filth, with no showers and no healthy food.
• A loved one was neglected for two days, with medications not issued and hygiene needs ignored, described as a disgrace.
• A staff member's petulance allegedly disconnected a wound vac, causing unnecessary pain.
• Medications were not issued promptly and pain relief was delayed for hours.
• One nurse was described as rude and uncaring, frequently saying she can't help.

Review

Silvercrest Manor in Crestview, FL is best suited for families seeking a rehab-focused environment where a large, engaged team makes a sustained effort to integrate care with everyday family life. This community shines for seniors who need daily therapy after a fall or surgery and who value a warm, home-like atmosphere in which staff, therapists, and nursing teams are visible, communicative, and consistently courteous. When a loved one requires hands-on rehabilitation and close coordination with family members, Silvercrest often delivers a practical, supportive setting that can help restore independence and establish routines that feel familiar and comforting. The facility's strength lies in the depth and availability of its caregiving staff, the perceived attentiveness of administrators, and a climate where residents and families sense genuine care.

However, there are clear reasons some families should consider alternatives. Several reviews flag inconsistent medication management, delayed responses to needs, and hygiene lapses as notable risks. In this mix of experiences, those relying on meticulous attention to daily meds, timely assistance, and thorough personal care may encounter moments when expectations are unmet. Some families report situations where call buttons went unanswered or where essential routines - such as feeding or cleansing - were not promptly addressed. For seniors with complex medical needs or fragile health, these patterns can translate into tangible safety concerns and a sense that care quality fluctuates depending on shift coverage or staff availability.

The strongest positives are tangible and persuasive. Across many accounts, staff are described as compassionate, professional, and willing to go the extra mile for residents and their families. The rehab team earns frequent praise for its skill and dedication, often helping residents regain function and find new momentum after setbacks. Cleanliness and a respectful, welcoming atmosphere also recur in favorable reviews, with families noting smooth check-in experiences and a sense of community that makes visits feel comfortable and constructive. A number of testimonials emphasize that residents form meaningful connections with caregivers and that administration and therapy staff collaborate well to map out recovery goals and future steps.

Even so, the most serious concerns cannot be dismissed. Recurrent complaints about delayed medications, inconsistent pain management, and episodes of neglect in basic hygiene or nourishment threaten the credibility of otherwise strong therapeutic offerings. There are explicit, singular stories of patients not receiving timely care after falls, or being moved to the ER after perceived lapses in daily care. These experiences undermine trust and highlight the critical need for rigorous protocols, reliable staffing, and vigilant oversight. Families weighing Silvercrest should probe direct experiences with medication rounds, wound and hygiene protocols, meal delivery, and late-evening or overnight staffing patterns to determine whether the risk of gaps in care can be effectively mitigated.

Practical decision-ready steps help translate these realities into a confident choice. Schedule a thorough tour during peak activity periods to observe how staff interact with residents and to gauge responsiveness to questions. Request a clear, written care plan that delineates medication routines, feeding support, hygiene schedules, and escalation paths. Speak with current residents or family members about night-time coverage, call-button reliability, and consistent nurse assignments. Inspect the kitchen and dining areas for meal quality and food safety, and ask about options for customizable diets. Finally, verify the facility's approach to room-sharing and the feasibility of keeping loved ones together when possible, as several families report meaningful accommodations that enhance emotional well-being.

In the end, Silvercrest Manor represents a practical choice for families who value a robust rehabilitation program delivered by a caring staff in a clean, collegial environment. Its core strengths - compassionate care, clear communication, and an active therapy culture - can offset many concerns when medication management and consistent daily routines are well supervised. Yet the loudest cautions deserve careful verification: ensure medication safety, confirm reliable hygiene practices, and assess whether the specific shifts and caregivers at the Crestview location will meet ongoing expectations. For the right mix of rehab vigor, personal warmth, and family involvement, Silvercrest can be a credible, even excellent, partner in a loved one's recovery and daily living transition.

This part of Crestview, Florida offers a convenient location with a variety of amenities within close proximity. There is a selection of popular chain restaurants such as McDonald's and Chick-Fil-A, as well as local dining options like South Ferdon Boulevard Donuts and Juicy Crab House. Residents will also have easy access to medical care with several physicians' offices nearby, including Panhandle Orthopaedics and Sacred Heart Medical Oncology Group. North Okaloosa Medical Center is situated just half a mile away for any healthcare needs. The area also provides convenient options for pharmacy services at Walgreens and CVS Pharmacy. For leisure activities, there are cafes like Panera Bread for social gatherings, and Marquis Cinema 10 for entertainment. Overall, this part of Crestview offers a blend of essential services and recreational opportunities suitable for senior living.

Restaurants

• McDonald's (0.2 miles)
• Chick-Fil-A (0.3 miles)
• Applebee's (0.4 miles)
• South Ferdon Boulevard Donuts (0.5 miles)
• Juicy Crab House (0.5 miles)
• Firehouse Subs (0.6 miles)
• China One (0.6 miles)

Physicians

• Panhandle Orthopaedics (0.3 miles)
• Center of Imaging Excellence (0.3 miles)
• ABC Pediatrics (0.3 miles)
• Sacred Heart Medical Oncology Group (0.4 miles)
• Ahmed Behairy - 21st Century Oncology (0.4 miles)
• 21st Century Oncology (0.4 miles)
• Gulf Coast Vision Center (0.4 miles)

Cafes

• Panera Bread (0.4 miles)
• Casbah Coffee Company (2 miles)
• Casbah Coffee Company (2.2 miles)
• Starbucks (16.1 miles)

Hospitals

• North Okaloosa Medical Center (0.5 miles)
• Sleep Disorder Center (2.4 miles)
• Sleep Disorder Center of Ft Walton Beach (2.4 miles)
• Okaloosa Hospital (14.2 miles)
• Mark S Harber Md (15.6 miles)

Pharmacies

• Walgreens (0.5 miles)
• Guardian Pharmacy (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Moulton's Pharmacy (2.7 miles)

Places of Worship

• Calvary Apostolic Church (1.1 miles)
• First Church of God in Christ (1.2 miles)
• House Of God Church (1.3 miles)
• Live Oak Church of Christ (1.4 miles)
• Macedonia Missionary Baptist Church (1.8 miles)
• First Assembly Of God (1.8 miles)
• Lifepoint Church (1.8 miles)

Transportation

• U-Haul Moving & Storage (2.3 miles)
• BP Open 7 Days A Week (2.5 miles)
• Hertz Rent A Car (16.2 miles)

Theaters

• Marquis Cinema 10 (3.4 miles)

Parks

• Lions Park (15.9 miles)