Silvercrest Manor

Pros

• The facility was clean and smelled good.
• Caring employees and staff; residents are given care and they are treated well.
• Wonderful facility with wonderful employees.
• Staff at this facility is outstanding; they are very knowledgeable and professional.
• They assist you any way possible to help resolve issues.
• Silvercrest is a loving, caring, professional rehabilitation center.
• A very nice place for rehabilitation after a fall or surgery.
• The staff is always happy to help and answer.
• They have displayed genuine care and love that is so vital and appreciated.
• The facility has a no-hassle check-in process.
• Great clinical care.

Cons

• The facility is described as a joke and as not caring about residents' loved ones.
• Residents are allowed to lie in their own filth, with no showers and no healthy food.
• A loved one was not cared for for two days: medications were not issued and hygiene needs were neglected.
• The facility is described as a disgrace and should be closed.
• The staff could care less; the quality of care is a joke; call buttons go unanswered for hours and residents are chastised for using them.
• The nurse could not locate medications for an hour, delaying relief.
• The doctor never took the time to speak with the patient.
• The bathrooms were locked with no information on who to ask for a key.
• Families are advised to seek care somewhere else.

Review

Silvercrest Rehabilitation Center draws a wide spectrum of opinions from the families and visitors who have spent time there. Several accounts praise the facility for being exceptionally clean, well-kept, and pleasantly scented, with a sense of order and calm that many find reassuring. One visitor described it as the cleanest building they've been to, insisting that the people were "awesome" and that the overall environment felt fresh and welcoming. Yet mingled with those high marks are deeply troubling anecdotes from other visitors who allege neglect, delays in care, and serious lapses in basic nursing duties. The mixed tone underscores how experiences at Silvercrest can range from heartwarming and positive to distressing and alarming, depending on who is providing the care and when.

Across the board, numerous reviews emphasize the professionalism and dedication of the staff. Visitors repeatedly describe the team as caring, knowledgeable, and willing to go the extra mile to resolve issues. Phrases like "very knowledgeable and professional," "assist you any way possible," and "no-hassle check-in" appear frequently, painting a picture of a facility where front-desk staff and clinicians can be responsive and courteous. The sentiment extends to daily care, with comments about compassionate, kind treatment and residents who are treated with respect. Several reviews even label Silvercrest as "loving, caring, professional," and a place where therapy and clinical care are strong, with residents benefiting from attentive therapists and supportive nursing staff.

There are especially vivid and moving testimonies about long-term care and family-centered moments. One family recounts an extraordinary commitment from the staff: two parents who suffered separate heart attacks were cared for in the same room, arranged in a way that honored their history and relationship. They describe the staff and administrators as going above and beyond to keep the couple together for two years, then continuing to support their presence together for six more years after their spouses had passed. The reviewer emphasizes how Silvercrest treated the couple like their own parents, providing a sense of shared home and continuity that extended well beyond standard facility care. This deep sense of loyalty and gratitude is echoed by others who note that the administration and staff are genuinely caring and that the therapy programs and daily interactions helped residents feel at home.

Positive experiences are also linked to social and family-friendly moments. Visitors talk about pleasant visits, friendly and cheerful staff who take time to answer questions, and a welcoming atmosphere at the entrance. There are mentions of meaningful events and opportunities to connect with loved ones, such as a Christmas dinner where staff were described as polite, and moments when families could enjoy time with residents. Several reviewers specifically praise individual care team members for their kindness and the level of attention given to loved ones, which contributes to a sense that Silvercrest can be a sanctuary for rehabilitation and recovery when things go well.

However, the upbeat picture is starkly contrasted by a number of hard-edged, troubling accounts that allege serious lapses in care. Some reviewers characterize the facility as a place "where the care of your loved ones is a joke," recounting experiences where residents were not helped to walk or recover as expected. Allegations include leaving patients unable to feed themselves, being too pressed for time to assist with meals, and, in a particularly distressing pattern, allowing patients to languish in filth or going without showers. Numerous comments accuse staff of neglect, poor hygiene, and neglectful use of call buttons - claims that at times were described as being ignored for long periods or met with chastisement for trying to request basic assistance. The most severe statements draw a direct line from these practices to real harm, including a reported urinary tract infection acquired due to inadequate cleaning, and a painful situation described as a fentanyl patch not being applied on time, leaving a patient in pain for an entire day.

Other reviewers recount specific episodes of delayed or absent medications, with one account describing a night where a nurse could not locate a patient's medication for an hour, followed by another report that a fentanyl patch was not applied for 24 hours, resulting in significant pain. There are also references to delayed responses when a call button was pressed and to a one-sided dynamic in which staff explanations about nursing responsibilities were offered rather than action to relieve the patient's discomfort. A few statements go further, describing locked bathroom doors and a lack of basic hygiene care, with one account claiming a loved one was left in a hospital ER because the care at the facility did not meet needs swiftly enough.

One particularly severe narrative describes a loved one who was transferred to Silvercrest after invasive surgery and then left unattended for two days, with medications not issued and hygiene needs unmet. The reviewer portrays this as a breakdown in essential nursing response and accountability, suggesting that if family presence is required continuously to guarantee care, the point of placement becomes questionable. These accounts stand in stark contrast to the majority of positive feedback and highlight concerns about consistency of care, patient safety, and timely intervention across shifts and units.

Taken together, the collection of reviews paints a facility with real strengths and undeniable warmth on one hand, and with serious, worrisome gaps on the other. Positive stories emphasize cleanliness, compassionate staff, effective therapy, and a culture that can feel like home for families and residents. Negative stories, by contrast, raise critical questions about responsiveness, basic daily care, and patient safety. For anyone considering Silvercrest, the takeaway is clear: the experience can be excellent and deeply reassuring, but it can also be fraught with lapses that have real consequences for vulnerable residents. Prospective families should conduct thorough, multi-faceted assessments - visit at different times and days, speak with multiple staff members, review care plans and medication administration procedures, observe how call buttons are handled, and, if possible, talk with current residents and their families to form a balanced view. Silvercrest clearly houses a dedicated team capable of exceptional care, but the stories also underscore the need for vigilance and ongoing quality improvement to ensure every resident receives consistent, timely, and dignified care across all shifts.

This part of Crestview, Florida offers a convenient location with a variety of amenities within close proximity. There is a selection of popular chain restaurants such as McDonald's and Chick-Fil-A, as well as local dining options like South Ferdon Boulevard Donuts and Juicy Crab House. Residents will also have easy access to medical care with several physicians' offices nearby, including Panhandle Orthopaedics and Sacred Heart Medical Oncology Group. North Okaloosa Medical Center is situated just half a mile away for any healthcare needs. The area also provides convenient options for pharmacy services at Walgreens and CVS Pharmacy. For leisure activities, there are cafes like Panera Bread for social gatherings, and Marquis Cinema 10 for entertainment. Overall, this part of Crestview offers a blend of essential services and recreational opportunities suitable for senior living.

Restaurants

• McDonald's (0.2 miles)
• Chick-Fil-A (0.3 miles)
• Applebee's (0.4 miles)
• South Ferdon Boulevard Donuts (0.5 miles)
• Juicy Crab House (0.5 miles)
• Firehouse Subs (0.6 miles)
• China One (0.6 miles)

Physicians

• Panhandle Orthopaedics (0.3 miles)
• Center of Imaging Excellence (0.3 miles)
• ABC Pediatrics (0.3 miles)
• Sacred Heart Medical Oncology Group (0.4 miles)
• Ahmed Behairy - 21st Century Oncology (0.4 miles)
• 21st Century Oncology (0.4 miles)
• Gulf Coast Vision Center (0.4 miles)

Cafes

• Panera Bread (0.4 miles)
• Casbah Coffee Company (2 miles)
• Casbah Coffee Company (2.2 miles)
• Starbucks (16.1 miles)

Hospitals

• North Okaloosa Medical Center (0.5 miles)
• Sleep Disorder Center (2.4 miles)
• Sleep Disorder Center of Ft Walton Beach (2.4 miles)
• Okaloosa Hospital (14.2 miles)
• Mark S Harber Md (15.6 miles)

Pharmacies

• Walgreens (0.5 miles)
• Guardian Pharmacy (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Moulton's Pharmacy (2.7 miles)

Places of Worship

• Calvary Apostolic Church (1.1 miles)
• First Church of God in Christ (1.2 miles)
• House Of God Church (1.3 miles)
• Live Oak Church of Christ (1.4 miles)
• Macedonia Missionary Baptist Church (1.8 miles)
• First Assembly Of God (1.8 miles)
• Lifepoint Church (1.8 miles)

Transportation

• U-Haul Moving & Storage (2.3 miles)
• BP Open 7 Days A Week (2.5 miles)
• Hertz Rent A Car (16.2 miles)

Theaters

• Marquis Cinema 10 (3.4 miles)

Parks

• Lions Park (15.9 miles)