Eden At Crestview
Save575 West Redstone Avenue, Crestview, FL 32536
For more information about senior living options: (844) 490-3973
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Across a collection of experiences shared about Eden Memory Care, the picture that emerges is a complex mix of warmth, professionalism, and genuine care alongside serious complaints about management, communication, and financial practices. Several reviewers emphasize a bright, modern, well-maintained environment where residents can feel safe and engaged. They describe an updated building that feels inviting and a staff presence that genuinely seems to care for the people living there. In these accounts, the facility's appearance and the dedication of many employees stand out as consistently positive notes.
On the caregiving side, memories are colored by strong praise for specific staff members and their approach. One reviewer highlights Tanja, the resident care nurse, and her team, noting that they go above and beyond, work long shifts, and make sure residents have nothing to worry about. This same thread of appreciation extends to other front-line caregivers who are described as professional, loving, and caring. Family members repeatedly commend the nursing assistants and resident assistants for being responsive and attentive, especially with memory care residents who require more specialized attention. A recurring sentiment is that the people who are directly involved in daily care are the heart of the facility, delivering kindness and competence that families value deeply.
Several reviewers also recount positive personal interactions with Eden's staff. One family member describes a son or daughter who finds the staff professional and caring, noting that Tanja is diligent about coordinating doctor appointments and preparing the resident for visits. The sense of trust generated by this consistent, informed communication helps families feel reassured that their loved ones are being properly managed and prepared for medical needs. Another review praises Eden as a great place to work and to be, underscoring a positive internal culture that translates into attentive care on the floor. The recurring message from these accounts is that, when the staff are engaged and the facility is well-managed, families feel comfortable and confident in the care their loved ones receive.
But the testimonials are not all praise. A number of reviewers recount troubling experiences focusing on underfunding, understaffing, and concerning financial practices that significantly affect families. One account describes two years on the memory care side marked by serious understaffing and underpayment, suggesting systemic issues that impact the quality of daily care. Another reviewer recounts a distressing experience after their loved one passed away: the family was told to clear out the room, and when they did so, the facility allegedly kept around $2,500 of their money. The same person mentions a lack of timely communication - the first contact from the facility came late in the process while they were away, and there was little to no follow-up from the management, including not hearing from the owner despite requests. The emotional weight of losing a loved one is compounded by these financial and administrative concerns, leaving a sense of frustration and distrust.
Specific details in this negative account heighten the concern. The reviewer mentions a charge that seems to be tied to a room clearance and personal belongings, including seemingly trivial items like coat hangers, underscoring a perception that the facility was not sensitive to the emotional significance of the moment. The person also notes the monthly rate, cited as $5,200, and questions about the potential presence of video cameras in residents' rooms, indicating worries about privacy and the level of surveillance. The request to speak directly with the owner was reportedly unanswered, which fuels a feeling of being unheard in a difficult, high-stakes situation surrounding a family member's final arrangements.
Beyond the interpersonal tensions, there is a spare line about the physical status of the facility: one review simply notes that the building is "still under construction," and another mentions that the center "doesn't take donations of books." These details contribute to a broader sense that Eden is a place of ongoing development and refinement, which can be a positive marker for some families while feeling unsettled to others who have expectations of a fully mature, settled operation. The juxtaposition of a modern facility with ongoing construction suggests an environment in flux, where perceptions of care can hinge on the time and unit a family interacts with the staff.
A final thread runs through multiple stories: the deeply personal impact of having a loved one in memory care. Several families speak of their relief and gratitude when staff provided timely reminders about medical appointments or helped prepare a loved one for the day's activities. The praise for care teams who demonstrate competence, empathy, and steady communication sits alongside the more troubling experiences of disputes over belongings, money, and access to leadership. Taken together, the reviews paint Eden Memory Care as a place where excellent, compassionate care can coexist with administrative and financial frustrations that leave some families wary about long-term trust and transparency. The overall picture is one of a facility that can deliver genuine, loving care in the hands of its best staff while also grappling with management and policy challenges that affect families during their most vulnerable moments.
Eden at Crestview is an assisted living community located in Crestview, FL, that specializes in memory care. Our dedicated team of caregivers provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We offer a wide range of amenities to ensure the comfort and convenience of our residents.
Our community features a beauty salon where residents can enjoy pampering services, as well as a fitness room for those who like to stay active. We have a fully furnished dining room where delicious meals are served restaurant-style, with special dietary restrictions taken into consideration. Our kitchenettes allow residents to prepare snacks or beverages whenever they desire.
At Eden at Crestview, we understand the importance of mental wellness in memory care, which is why we provide specialized memory care programming and a mental wellness program. These programs are designed to stimulate cognitive function and promote social engagement among our residents.
Our community also offers various recreational activities to keep residents entertained and engaged. From planned day trips to resident-run activities, there is something for everyone to enjoy. Residents can also take advantage of concierge services for any additional needs or assistance.
In terms of location, Eden at Crestview is conveniently located near several amenities including cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals,and transportation options for easy access to the surrounding area.
With its comfortable accommodations and comprehensive care services, Eden at Crestview provides a warm and supportive environment for individuals with memory care needs.
Eden At Crestview is located at 575 West Redstone Avenue, Crestview, FL 32536 in Okaloosa County, Florida
Eden At Crestview offers a comprehensive range of features tailored to support residents with dementia and Alzheimer's disease, ensuring their well-being and quality of life. Assistance with dressing, bathing, and transfers helps maintain dignity and comfort while promoting independence in activities of daily living. Medication management ensures that residents receive the correct medications at the right times, mitigating health complications associated with missed doses. Thoughtfully prepared meals cater to individual dietary needs, enhancing nutrition and overall health. The 24-hour supervision provides a safe environment where residents can feel secure, while specialized memory care programming engages their cognitive abilities through tailored activities that stimulate mental wellness. Programs addressing mild cognitive impairment further assist in maintaining cognitive function, helping residents remain as active and engaged as possible in their daily lives.
Eden At Crestview on seniors.fyi includes 5 photos including images showing dining, interior, outdoor, nature, vegetables, and more.
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