Bartow Center

Pros

• The staff at Bartow Center has been very attentive to residents' needs, providing great care and support during therapy.
• The admissions director was helpful in navigating insurance approval for rehab, demonstrating excellent administrative support.
• Residents have enjoyed participating in activities like bingo and have made good friends during their stay.
• Therapy services have received high praise for helping residents regain mobility and independence after health challenges.
• Many families appreciate the cleanliness of the facility despite its older building, noting that the environment is well-maintained.
• Social workers are recognized for their professionalism and helpfulness in coordinating necessary resources for residents' care.
• Overall, many find the staff polite and professional, with a commitment to addressing concerns raised by families regarding care.

Cons

• The facility is dirty, with old laundry and filth left in the rooms from previous residents.
• Staff members are rude and dismissive, laughing at family members when asked for assistance.
• Call lights are not answered in a timely manner, sometimes taking up to an hour for a response.
• Residents are neglected, sitting in urine and feces for extended periods without proper care.
• There are complaints of poor communication regarding medication management and overall patient care.
• Some staff members violate patient privacy rights by discussing other patients in public areas.
• The shared rooms contribute to an unpleasant smell throughout the facility.
• The medical staff is described as argumentative and disrespectful towards patients during consultations.
• Families have reported feeling that their loved ones are treated like inmates rather than patients.

Review

The reviews of Bartow Center paint a complex picture, with experiences ranging from highly positive to deeply troubling. Many residents and their families have expressed satisfaction with the attentive staff, quality therapy programs, and the sense of community fostered among patients. One resident who spent a month and a half at the facility highlighted significant progress made in rehabilitation following a stroke, crediting the therapists for helping him regain his mobility. The resident emphasized their gratitude towards the staff for aiding in their recovery and noted that, despite an older building, cleanliness was maintained satisfactorily. Social activities such as bingo and outdoor events were also mentioned as enjoyable experiences that contributed positively to their stay.

However, contrasting sharply with these favorable accounts are numerous complaints about cleanliness and staff behavior that suggest a decline in care standards at Bartow Center. Visitors have reported arriving to find rooms unsanitary and filled with remnants of previous occupants' belongings, including dirty laundry left behind. One reviewer described a particularly alarming scene involving unkempt areas within the room, which raised serious questions regarding cleaning protocols between patient stays. This negative impression extended beyond mere aesthetics; reports indicated foul odors throughout certain hallways and insufficient attention given to basic hygiene needs for residents.

The dissatisfaction with staff courtesy was another recurring theme among reviewers. Families reported feeling ignored or dismissed when they sought assistance for their loved ones’ needs—from retrieving simple items like ice water to addressing more pressing care issues. Instances were recounted where call lights went unanswered for extended periods, reflecting poorly on staff responsiveness and initiative in attending to patient needs promptly. This lack of urgency contributed to feelings of frustration among family members who visited frequently yet felt powerless regarding their loved one’s care.

Some individuals noted specific interactions with healthcare providers that were far from satisfactory, describing rude behavior from doctors who seemed indifferent to patient concerns during consultations. Communication breakdowns appeared widespread within the facility, exacerbated by inadequate attention paid by both nursing staff and CNAs when it came to medication management or addressing urgent health issues such as pain relief requests—a critical service that should be prioritized in any healthcare environment.

Amidst these critiques, some positive sentiments continued to emerge regarding particular employees who stood out due to their professionalism and dedication—especially social workers like Mary, who received high praise for her proactive assistance in facilitating necessary care connections outside the facility. Her efforts were seen as instrumental in bridging gaps between hospital discharge processes and post-rehabilitation home readiness.

Ultimately, while commendations exist highlighting heartfelt connections formed between residents and caregivers at Bartow Center—underscored by anecdotes of camaraderie among patients—the overarching concerns about cleanliness standards and staff accountability cannot be overlooked. As facilities strive toward excellence in elderly care, consistent evaluation practices aimed at rectifying flaws in operational procedures will prove essential not only for improving overall conditions but also for reassuring families seeking trustworthy environments for their loved ones’ rehabilitation journeys.

Physicians

• Jay Care Medical Center (1.1 miles)
• Terrence S Delikat (1.2 miles)
• Da Vita (1.3 miles)
• Women's Care Center of Bartow (1.6 miles)
• Nobo Ralph J Jr MD (1.6 miles)
• Children's Medical Center (2 miles)
• MyEyeDr (2.4 miles)

Places of Worship

• First Presbyterian Church (1.4 miles)
• Highland Park Church of the Nazarene (9.1 miles)
• Way Community Church (10.7 miles)
• The Rock Community Church (10.8 miles)
• South Florida Baptist Association (11.1 miles)

Restaurants

• Zaxby's (1.7 miles)
• Broadway Diner (2.1 miles)
• McDonald's (6.8 miles)
• McDonald's (9.1 miles)
• Harborside (9.6 miles)
• Taco Bell (9.8 miles)
• Curry Mango (10.1 miles)

Pharmacies

• Walgreens (1.8 miles)
• CVS Pharmacy (2 miles)
• PharMerica (7.2 miles)
• Winn-Dixie (9.9 miles)
• CVS Pharmacy (10.5 miles)
• Winn-Dixie (10.7 miles)
• CVS Pharmacy (10.8 miles)

Cafes

• Starbucks (2.3 miles)
• Starbucks (10.5 miles)
• Starbucks (11.3 miles)

Hospitals

• Bartow Regional Medical Center (2.8 miles)
• Regency Medical Center (10.6 miles)
• Winter Haven Hospital Cath Lab (10.7 miles)

Transportation

• Bartow Municipal Airport-KBOW (5.7 miles)

Parks

• Circle B Bar Reserve (7.7 miles)
• Woodlake Park (10.7 miles)