Felton Convalescent Home

Pros

• The staff provided excellent service and care.
• Mary and Zanae were very nice.
• There have been improvements since Wilmington took over.
• Customer service and professionalism are excellent.
• The facility is clean and well maintained.
• Velma and Jackie are excellent PT/OT therapists.
• The staff are friendly, courteous, and attentive.
• Amazing people work there.

Cons

• The facility was severely understaffed, causing delays in patient care.
• The food was horrible and residents had to wait hours for assistance.
• A family member developed bedsores due to lack of timely care.
• The center was described as the worst rehab center, with heartless and unhelpful nurses.
• A patient was left in bed for most of the day and diapered because staff wouldn't help with bathroom needs, leading to pneumonia.
• The room and equipment were dirty, including a filthy wheelchair and a dirty bathroom floor.
• Some nurses were cited as sloppy and unprofessional and did not answer calls promptly.
• Staff vaping at the nurses' station was reported as inappropriate and unsafe.
• There were missed follow-up appointments and unaddressed wound and infection issues.
• A family reported that a patient's condition worsened due to lack of proper medical attention and overmedication.

Review

The collection of remarks about this rehab and care facility presents a landscape of strong praise interwoven with serious concerns. On the positive side, many reviewers highlight excellent service, friendly and professional staff, and a generally clean, well-managed environment. Numerous people note that the facility has improved since Wilmington took over, and they speak warmly of interactions with specific team members who made a meaningful difference in their experience or the experience of their loved ones. In particular, several names crop up as standout examples of good care and courtesy.

Several visitors singled out staff who went above and beyond in small, meaningful ways. Mary and Zanae are repeatedly described as very nice, with one reviewer calling the staff "very nice" in general and another noting Mary and Zanae specifically for their kindness. Wayland is praised for professionalism, knowledge, and friendliness during an initial visit, framed as a pivotal moment that set a positive tone for the relationship between families and the facility. Dr. Tim is remembered as helpful and supportive, reinforcing the sense that qualified, compassionate clinicians were part of the care team. On the rehab side, Velma and Jackie receive particular recognition for their hard work in physical and occupational therapy, with compliments about their dedication and effectiveness in helping a patient make progress.

Cleanliness, courtesy, and good bedside manners also appear as consistent threads. Multiple reviewers mention a clean environment and a respectful, courteous atmosphere at the front desk and throughout the facility. One visitor contrasted their experience with other places by noting a lack of odors at the door and a generally pleasant, restful atmosphere for a patient who appeared clean, content, and well cared for. The sense of a supportive, people-first culture comes through in comments about how staff interact with residents during activities and in general daily routines, suggesting that when things align with expectations, this facility can provide a very positive experience.

Yet alongside the praise, a substantial portion of reviews raise serious concerns about staffing levels, responsiveness, and the quality of care in more critical moments. Several accounts describe long wait times for assistance with basic needs, with nurses or aides not immediately available when residents pressed the call bell and light. One vivid and distressing report uses blunt language to describe neglect: a patient who needed help with the bathroom was left unattended, resulting in a bedbound diorama of distress that left a relative questioning whether the facility should be entrusted with care at all. Several reviews mention bedsores, delayed rehab, and overall perceived neglect, with strong language about the need for changes, accountability, and, in the most severe cases, calls for the facility to shut down or be completely overhauled.

Food and nourishment receive mixed treatment as well. A recurring theme is that the food is not consistently good and can be unappealing, while PT/OT and other rehabilitative services are praised when they occur. Some reviewers emphasize the importance of more activities and programming to keep residents engaged, suggesting that the first floor offers some activities but that broader activity options could be expanded to enhance overall well-being and recovery.

The narrative around a particular family experience is among the most impactful. A reviewer recounts placing a loved one there after surgery, only to feel that his condition deteriorated due to under-staffing and lapses in care - an especially troubling sequence given his condition involved breathing trouble and ultimately septic shock. The account describes lapses in essential monitoring, delayed lab work, and missed opportunities to catch infection early. The reviewer acknowledges some positives: PT/OT progress and the care from certain staff members such as Leonard (the social worker), Kirk (a physician assistant), and Dr. O, who were supportive and helpful during the crisis. Still, the weight of the negative experience culminates in a stark verdict: the facility did not meet expectations for safety and attentiveness, and the family decided not to return their loved one there after witnessing several concerning gaps in care. The reviewer even notes concerns about vaping at the nurses' station as a separate red flag about the overall environment.

In sum, the facility emerges as a place of two realities: when staffing is sufficient and when staff members are attentive, the care can be compassionate, professional, and effective, earning high praise for individuals who go the extra mile and for the positive impact of the Wilmington leadership changes. Conversely, when staffing falls short or systems fail to respond promptly to residents' needs, the experience can quickly become fraught with danger and disappointment - ranging from inadequacies in basic daily support to more alarming failures in monitoring, infection control, and follow-through on medical orders. The feedback underscores a strong call for consistently adequate staffing, better communication and notification protocols, more robust rehab programming, and ongoing attention to patient safety and dignity.

Overall, this collection paints a nuanced portrait: a facility that has clearly earned gratitude in many quarters for kindness, professionalism, and visible improvements, yet also one that has faced severe criticism and urgent concerns from others who witnessed lapses that endangered residents. The voices converge on a clear message: when the team is present, attentive, and properly resourced, residents and their families experience meaningful, respectful care; when those elements are missing, the consequences are serious and memorable.

Felton, Delaware offers a peaceful and convenient environment for senior living. The area is surrounded by beautiful parks such as Killens Pond State Park and Brecknock County Park, providing opportunities for outdoor recreation and relaxation. There are several places of worship nearby, including Lighthouse Church Of God and Saint Stephen's Episc Church, offering spiritual support and community engagement. Access to pharmacies like Walgreens and Walmart Pharmacy ensures easy access to medications and healthcare services. A variety of restaurants such as Piazza Mia and Rudy's Family Restaurant offer dining options within a short distance. Medical care is readily available with physicians like Dr Lawernce Lewandowski and Mercy Care for Women's Health located in close proximity. Additionally, amenities like Milford Movies 9, Starbucks, and Kent General Hospital Outpatient Services provide entertainment and healthcare options for a comfortable senior living experience in Felton.

Parks

• Killens Pond State Park (2.3 miles)
• Brecknock County Park Kent County Levy Court (8 miles)

Places of Worship

• Lighthouse Church Of God (4.4 miles)
• Manship Chapel (4.6 miles)
• Saint Stephen's Episc Church (5.3 miles)
• Southside Baptist Church (5.5 miles)
• Power In Praise Ministries (6 miles)
• Whatcoat United Methodist Church (7.4 miles)
• Calvary Assembly of God Church (8.2 miles)

Pharmacies

• Walgreens (4.4 miles)
• Walmart Pharmacy (6.6 miles)
• Walgreens (7 miles)
• Rodney Village Pharmacy (8.4 miles)
• Rite Aid (8.9 miles)
• Walmart Pharmacy (9.5 miles)
• Kent Pharmacy (9.7 miles)

Restaurants

• Piazza Mia (5 miles)
• McDonald's (5.6 miles)
• Subway (5.7 miles)
• Arby's (5.9 miles)
• Rudy's Family Restaurant (5.9 miles)
• Domino's Pizza (6 miles)
• Hardee's (6 miles)

Physicians

• Dr Lawernce Lewandowski (6.1 miles)
• Sunshine Health Professionals (6.1 miles)
• Mercy Care for Womens Health (7.9 miles)
• Bright Future Pediatrics (7.9 miles)
• Cnmri (8.5 miles)
• Dr Bradley Winston, MD (8.6 miles)
• Milford Medical Associates (8.6 miles)

Theaters

• Milford Movies 9 (9.4 miles)

Cafes

• Starbucks (9.8 miles)
• Capriotti's Sandwich Shop (10.4 miles)

Hospitals

• Kent General Hospital Outpatient Services (10.1 miles)