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The Reservoir in West Hartford, CT

The Reservoir is a nursing home community in West Hartford, CT.

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The Reservoir in West Hartford, CT

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  • Interior

    A cozy lobby area with patterned sofas, armchairs, and a chandelier, offering a welcoming atmosphere.

  • Decor

    An elegant outdoor setup featuring tables adorned with floral arrangements, perfect for a special event.

  • Building

    An elegant entrance to a hospitality building, featuring classical architecture and well-maintained landscaping.

  • Architecture

    A modern residential building featuring large windows and a well-maintained lawn.

  • Bedroom

    A cozy bedroom with a single bed, armchair, and window with patterned curtains.

  • Windows

    A cozy bay window with a seating area, adorned with soft pillows and curtains, inviting natural light into the room.

  • Dining

    An elegantly set dining room with a chandelier and floral arrangements.

  • Landscaping

    Entrance sign for Autumn Lake with an American flag and floral landscaping.

1 Emily Way, West Hartford, CT 06107

For more information about senior living options: (866) 208-4318

4.4 from 126 reviews
5 stars
97
4 stars
12
3 stars
3
2 stars
0
1 stars
14

Overall Review of The Reservoir

common 22 reviews mention this

Facility cleanliness stands out

Residents and visitors repeatedly call out the building’s cleanliness and upkeep.

Many reviewers describe the campus as clean and well maintained, with several also commenting on the spaciousness of rooms and the overall look of the facility. A few mention that the atmosphere feels pleasant or welcoming when they visit. There are also isolated complaints about odors or cleanliness concerns, but they appear less frequent than the positive clean-and-well-kept remarks.

common 20 reviews mention this

Attentive, caring staff comes through

Staff support is frequently described as attentive, kind, and responsive.

A large share of reviews praise nursing and caregivers as friendly, caring, and quick to respond, including comments about medication help and the ability to ask questions as a family member. Some reviewers specifically thank individuals and describe them as warm and professional. A smaller set of reviews report gaps in responsiveness (for example, delayed call-bell help or inconsistent updates), but the overall tone of staff praise is more common than criticism.

caveat 11 reviews mention this

Communication and call response vary

Several residents describe inconsistent communication and slow response times.

While some families say communication was open and updates were provided, others describe problems getting timely help, including call bells going unanswered or being answered too late. Some reviews also mention inconsistent coordination during stays, including concerns about monitoring needs and discharge or information sharing. A few comments point to staffing-related stress and the need for families to be proactive to get what they need.

caveat 9 reviews mention this

Food is a mixed picture

Dining quality and special-diet follow-through get mixed feedback from reviewers.

Some reviewers describe good or even delicious meals, and a few note staff working to accommodate dietary needs. Others are much more critical, describing food as cold and undesirable, and even reporting that requested diet needs were not handled consistently. The community offers dining options tied to diabetes diet and special dietary restrictions, which aligns with the diet-focused comments—though residents’ experiences of follow-through still vary.

  • An elegantly set dining room with a chandelier and floral arrangements.
caveat 6 reviews mention this

Rehab care and therapy vary

Rehab experiences range from strong therapy support to serious concerns.

Several reviews speak positively about short-term rehab and recovery support, including praise for the nursing and therapy teams and examples of attentive rehab care. At the same time, multiple negative reviews describe therapy problems or treatment oversights, along with concerns about safety and day-to-day support during physical therapy and daily care. Overall, the rehab feedback is not uniform, with the most frequent positives centered on care during recovery and the most frequent criticisms centered on execution and follow-through.

common 4 reviews mention this

Activities and outside time matter

Residents and visitors mention regular scheduled activities and time outside.

A handful of reviewers describe enjoyment of activities and community programming, including bingo and music entertainment, and they describe residents staying engaged. Others also mention being able to spend time outdoors without issues. This matches the community’s emphasis on scheduled daily activities, along with support for community-sponsored events.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private Private
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Bradley International (14 miles away) Bradley International (14 miles away)

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Coordination with health care providers Coordination with health care providers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions
  • Transportation arrangement (medical) Transportation arrangement (medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

This section of West Hartford, Connecticut, offers a variety of amenities and services that may appeal to seniors considering the area for living. With several healthcare options in close proximity, such as UConn Health System-Radiology and Pinnacle Men's Health of Hartford, residents have convenient access to medical care. Additionally, there are multiple pharmacies nearby, including CVS and Walgreens, making it easy to fill prescriptions. The area also boasts a selection of restaurants, cafes, parks, and places of worship for social activities and spiritual needs. For those requiring public transportation, Union Station is within reach. Overall, this neighborhood provides a range of resources that can support a comfortable and fulfilling lifestyle for seniors.

Physicians

  • Uconn Health System-Radiology (1 miles)
  • Jonathan Schreiber (1 miles)
  • UConn Dowling North (1.1 miles)
  • Pinnacle Men's Health of Hartford (1.6 miles)
  • Consulting Ophthalmologists (1.7 miles)
  • Umashanker Devika MD - Tallwood Men's Health (1.9 miles)
  • Dr Parson's (2 miles)

Pharmacies

  • CVS Pharmacy (1 miles)
  • CVS Pharmacy (1.9 miles)
  • CVS Pharmacy (2.2 miles)
  • Walgreens (2.5 miles)
  • CVS Pharmacy (2.6 miles)
  • Walgreens (3.3 miles)
  • CVS Pharmacy (3.4 miles)

Restaurants

  • P.F. Chang's China Bistro (1.5 miles)
  • McDonald's (2 miles)
  • Max Burger (2 miles)
  • Restaurant Bricco (2.1 miles)
  • Zohara (2.1 miles)
  • Barcelona Restaurant (2.2 miles)
  • Bartaco (2.2 miles)

Cafes

  • Starbucks (2.1 miles)
  • Starbucks (3.4 miles)
  • The Coffee Trade (5.4 miles)
  • Dom's Coffee (5.5 miles)
  • Blue State Coffee (5.6 miles)

Parks

  • Fernridge Park (2.1 miles)
  • Wolcott Park (2.1 miles)
  • Stanley Quarter Park (3.2 miles)
  • Elizabeth Park (3.8 miles)
  • Mill Pond Park (4.2 miles)
  • Bushnell Park (5.3 miles)
  • Satan's Kingdom State Recreation Area (5.3 miles)

Places of Worship

  • Universalist Church of West Hartford (2.6 miles)
  • Emanuel Synagogue (4.4 miles)
  • Jehovah's Witnesses (6.1 miles)

Hospitals

  • Newington Veterans Hospital (3.5 miles)
  • St Francis Hospital (4.6 miles)
  • Menla Holistic Health (4.9 miles)
  • Infectious Disease Division (5 miles)
  • The Hospital of Central Connecticut Cancer Center (5.2 miles)

Transportation

  • Union Station (5.3 miles)

Frequently Asked Questions

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