The Reservoir

Pros

• The staff at The Reservoir Care and Rehab is described as pleasant, helpful, and genuine, providing compassionate care to the residents.
• The facility is noted for being clean, new, and located in a beautiful area, contributing to a positive environment for recovery.
• Coordination and communication among the staff were recognized as effective when issues arose, leading to quick resolutions.
• The venue offers daily activities such as physical therapy sessions and entertainment events that engage the residents and enhance their quality of life.
• Special dietary needs are accommodated by knowledgeable dietitians who ensure that residents receive appropriate meals.
• The thoughtful gesture of celebrating a resident's 100th birthday with personalized entertainment was appreciated by family members.

Cons

• The facility took an excessive amount of time to assign a room, indicating poor management and coordination.
• A nurse failed to follow through on a critical instruction regarding medication that negatively impacted the patient's mental state.
• There was a lack of communication when the patient experienced a fall, leaving the family uninformed and concerned.
• The physical therapist mistreated the patient by treating for the wrong injury due to not reading the chart properly.
• Food served to patients was consistently cold and unsatisfactory, leading families to bring in alternative meals.
• Staff demonstrated neglectful behavior by leaving a patient alone in the bathroom for an extended period while they called for help.
• Coordination and communication among staff members needed significant improvement despite some outstanding individual care from specific nurses.

Review

When it comes to selecting a facility for loved ones requiring rehabilitation or long-term care, the reflections shared by former patients and their families can play a crucial role in decision-making. The reviews regarding The Reservoir Care and Rehabilitation center present a complex picture with starkly different experiences from various individuals. While some highlight promising aspects of the facility, others express significant concerns that suggest potential shortcomings in patient care and communication.

One review stands out for its strong disapproval, advising against sending loved ones to the facility due to a series of troubling incidents. The reviewer describes a chaotic transfer process when their father was admitted following hip surgery, marked by delays and poor coordination that left them feeling anxious about his care. This worry deepened when they learned that a nurse had disregarded explicit instructions concerning medication, leading to confusion and distress for the patient. The family's concerns were only compounded by an incident where their father fell during the night, yet no staff member took the initiative to inform them of what had transpired until they arrived the next morning. Ultimately, this experience left them feeling disillusioned with the care provided at The Reservoir and prompted them to caution others considering this facility.

Conversely, other reviewers had more favorable experiences at The Reservoir Care and Rehabilitation center. One family noted that while there were still areas needing improvement—particularly around coordination amongst staff—the overall quality of care was commendable. They praised one specific nurse named Larry as outstanding while acknowledging that most staff members worked diligently despite high demands on their time. This differing perspective suggests that experiences at The Reservoir may vary widely depending on individual circumstances or specific staff interactions.

In another positive review, a family expressed satisfaction with both the environment and services offered at this relatively new facility. They described it as clean and aesthetically pleasing, highlighting its beautiful location as an added benefit for visitors. A particular mention was made of accommodating dietary needs; one dietitian took considerable time discussing special requirements with family members, underscoring an attentive approach to personalized care strategies in nutrition.

Moving into longer-term considerations, another reviewer reflected on their grandmother's journey through multiple stays before her eventual permanent placement in the nursing home due to her need for ongoing support. Their appreciation for genuine care from the staff was palpable; they noted how hard workers created an atmosphere where residents could not only feel safe but also appreciated through engaging activities like group therapy sessions and entertainment events tailored uniquely to celebrate milestones such as centenarians’ birthdays.

However, every rose has its thorn—another critical voice raised alarms about operational flaws within The Reservoir’s physical therapy department which reportedly led to confusion surrounding treatment plans due to staff misidentification of patients' needs. This echoed sentiments voiced in earlier reviews regarding lapses in food service quality—the meal offerings were deemed consistently cold and inadequate by one dissatisfied family who felt compelled to provide sustenance from home instead.

Overall, these mixed reviews provide insightful commentary on The Reservoir Care and Rehabilitation center's strengths alongside areas requiring attention—primarily focusing on communication gaps among staff members responsible for direct patient care. For families making life-altering decisions about rehabilitation facilities or long-term placements based solely on numerical ratings or singular testimonials may find themselves navigating uncharted complexities that require thorough research into firsthand accounts like those shared here—a crucial endeavor if prioritizing patient well-being is paramount.

This section of West Hartford, Connecticut, offers a variety of amenities and services that may appeal to seniors considering the area for living. With several healthcare options in close proximity, such as UConn Health System-Radiology and Pinnacle Men's Health of Hartford, residents have convenient access to medical care. Additionally, there are multiple pharmacies nearby, including CVS and Walgreens, making it easy to fill prescriptions. The area also boasts a selection of restaurants, cafes, parks, and places of worship for social activities and spiritual needs. For those requiring public transportation, Union Station is within reach. Overall, this neighborhood provides a range of resources that can support a comfortable and fulfilling lifestyle for seniors.

Physicians

• Uconn Health System-Radiology (1 miles)
• Jonathan Schreiber (1 miles)
• UConn Dowling North (1.1 miles)
• Pinnacle Men's Health of Hartford (1.6 miles)
• Consulting Ophthalmologists (1.7 miles)
• Umashanker Devika MD - Tallwood Men's Health (1.9 miles)
• Dr Parson's (2 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.4 miles)

Restaurants

• P.F. Chang's China Bistro (1.5 miles)
• McDonald's (2 miles)
• Max Burger (2 miles)
• Restaurant Bricco (2.1 miles)
• Zohara (2.1 miles)
• Barcelona Restaurant (2.2 miles)
• Bartaco (2.2 miles)

Cafes

• Starbucks (2.1 miles)
• Starbucks (3.4 miles)
• The Coffee Trade (5.4 miles)
• Dom's Coffee (5.5 miles)
• Blue State Coffee (5.6 miles)

Parks

• Fernridge Park (2.1 miles)
• Wolcott Park (2.1 miles)
• Stanley Quarter Park (3.2 miles)
• Elizabeth Park (3.8 miles)
• Mill Pond Park (4.2 miles)
• Bushnell Park (5.3 miles)
• Satan's Kingdom State Recreation Area (5.3 miles)

Places of Worship

• Universalist Church of West Hartford (2.6 miles)
• Emanuel Synagogue (4.4 miles)
• Jehovah's Witnesses (6.1 miles)

Hospitals

• Newington Veterans Hospital (3.5 miles)
• St Francis Hospital (4.6 miles)
• Menla Holistic Health (4.9 miles)
• Infectious Disease Division (5 miles)
• The Hospital of Central Connecticut Cancer Center (5.2 miles)

Transportation

• Union Station (5.3 miles)