The Reservoir
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1 Emily Way, West Hartford, CT 06107
For more information about senior living options: (844) 490-3973
The staff at The Reservoir Care and Rehab is described as pleasant, helpful, and genuine, providing compassionate care to the residents. The facility is noted for being clean, new, and located in a beautiful area, contributing to a positive environment for recovery. Coordination and communication among the staff were recognized as effective when issues arose, leading to quick resolutions. The venue offers daily activities such as physical therapy sessions and entertainment events that engage the residents and enhance their quality of life. Special dietary needs are accommodated by knowledgeable dietitians who ensure that residents receive appropriate meals. The thoughtful gesture of celebrating a resident's 100th birthday with personalized entertainment was appreciated by family members.
The facility took an excessive amount of time to assign a room, indicating poor management and coordination. A nurse failed to follow through on a critical instruction regarding medication that negatively impacted the patient's mental state. There was a lack of communication when the patient experienced a fall, leaving the family uninformed and concerned. The physical therapist mistreated the patient by treating for the wrong injury due to not reading the chart properly. Food served to patients was consistently cold and unsatisfactory, leading families to bring in alternative meals. Staff demonstrated neglectful behavior by leaving a patient alone in the bathroom for an extended period while they called for help. Coordination and communication among staff members needed significant improvement despite some outstanding individual care from specific nurses.When it comes to selecting a facility for loved ones requiring rehabilitation or long-term care, the reflections shared by former patients and their families can play a crucial role in decision-making. The reviews regarding The Reservoir Care and Rehabilitation center present a complex picture with starkly different experiences from various individuals. While some highlight promising aspects of the facility, others express significant concerns that suggest potential shortcomings in patient care and communication.
One review stands out for its strong disapproval, advising against sending loved ones to the facility due to a series of troubling incidents. The reviewer describes a chaotic transfer process when their father was admitted following hip surgery, marked by delays and poor coordination that left them feeling anxious about his care. This worry deepened when they learned that a nurse had disregarded explicit instructions concerning medication, leading to confusion and distress for the patient. The family's concerns were only compounded by an incident where their father fell during the night, yet no staff member took the initiative to inform them of what had transpired until they arrived the next morning. Ultimately, this experience left them feeling disillusioned with the care provided at The Reservoir and prompted them to caution others considering this facility.
Conversely, other reviewers had more favorable experiences at The Reservoir Care and Rehabilitation center. One family noted that while there were still areas needing improvement—particularly around coordination amongst staff—the overall quality of care was commendable. They praised one specific nurse named Larry as outstanding while acknowledging that most staff members worked diligently despite high demands on their time. This differing perspective suggests that experiences at The Reservoir may vary widely depending on individual circumstances or specific staff interactions.
In another positive review, a family expressed satisfaction with both the environment and services offered at this relatively new facility. They described it as clean and aesthetically pleasing, highlighting its beautiful location as an added benefit for visitors. A particular mention was made of accommodating dietary needs; one dietitian took considerable time discussing special requirements with family members, underscoring an attentive approach to personalized care strategies in nutrition.
Moving into longer-term considerations, another reviewer reflected on their grandmother's journey through multiple stays before her eventual permanent placement in the nursing home due to her need for ongoing support. Their appreciation for genuine care from the staff was palpable; they noted how hard workers created an atmosphere where residents could not only feel safe but also appreciated through engaging activities like group therapy sessions and entertainment events tailored uniquely to celebrate milestones such as centenarians’ birthdays.
However, every rose has its thorn—another critical voice raised alarms about operational flaws within The Reservoir’s physical therapy department which reportedly led to confusion surrounding treatment plans due to staff misidentification of patients' needs. This echoed sentiments voiced in earlier reviews regarding lapses in food service quality—the meal offerings were deemed consistently cold and inadequate by one dissatisfied family who felt compelled to provide sustenance from home instead.
Overall, these mixed reviews provide insightful commentary on The Reservoir Care and Rehabilitation center's strengths alongside areas requiring attention—primarily focusing on communication gaps among staff members responsible for direct patient care. For families making life-altering decisions about rehabilitation facilities or long-term placements based solely on numerical ratings or singular testimonials may find themselves navigating uncharted complexities that require thorough research into firsthand accounts like those shared here—a crucial endeavor if prioritizing patient well-being is paramount.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bradley International (14 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Reservoir in West Hartford, CT is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community provides fully furnished apartments with cable or satellite TV, Wi-Fi/high-speed internet, and a kitchenette for those who prefer to cook their own meals. Housekeeping services are available to keep the apartments clean and tidy.
Residents can enjoy the beautiful outdoor space and garden areas for relaxation and recreation. Move-in coordination is provided to assist residents in settling into their new home seamlessly. Private telephone service is available for convenient communication with loved ones.
The Reservoir also offers comprehensive care services with 24-hour supervision. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers, ensuring that residents receive the support they need. Coordination with health care providers is offered to help manage medical needs effectively.
Dietary requirements are catered to at The Reservoir, with special dietary restrictions being taken into account for meal preparation and service. Diabetes diets are available for those who require it. Medication management is also provided to ensure that residents take their medications at the right time.
The community prioritizes mental wellness through its mental wellness program, which aims to promote emotional well-being among residents. Scheduled daily activities are organized to keep residents engaged and entertained.
Conveniently located near various amenities, The Reservoir boasts close proximity to two cafes, five parks, 13 pharmacies, 20 physicians' offices, 18 restaurants, two places of worship, and three hospitals. Transportation arrangements can be made for medical appointments.
Overall, The Reservoir in West Hartford, CT offers a comfortable and supportive environment where seniors can receive personalized care and enjoy a fulfilling lifestyle surrounded by excellent amenities and nearby conveniences.
This section of West Hartford, Connecticut, offers a variety of amenities and services that may appeal to seniors considering the area for living. With several healthcare options in close proximity, such as UConn Health System-Radiology and Pinnacle Men's Health of Hartford, residents have convenient access to medical care. Additionally, there are multiple pharmacies nearby, including CVS and Walgreens, making it easy to fill prescriptions. The area also boasts a selection of restaurants, cafes, parks, and places of worship for social activities and spiritual needs. For those requiring public transportation, Union Station is within reach. Overall, this neighborhood provides a range of resources that can support a comfortable and fulfilling lifestyle for seniors.
The Reservoir is located at 1 Emily Way, West Hartford, CT 06107 in Hartford County, Connecticut
The Reservoir on seniors.fyi includes 10 photos including images showing interior, decor, outdoor, landscaping, windows, building, architecture, entrance, and more.
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