New London Sub - Acute And Nursing in Waterford, CT

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New London Sub - Acute And Nursing in Waterford, CT

88 Clark Lane, Waterford, CT 06385

For more information about senior living options: (844) 490-3973

3.4 from 33 reviews
5 stars
17
4 stars
2
3 stars
1
2 stars
3
1 stars
10

Skilled Nursing Facility

Overall Review of New London Sub - Acute And Nursing

Pros

  • pro The staff are amazing at what they do, pushing patients to their max to help them reach their goals.
  • pro The physical therapy team, including Jose, is knowledgeable, motivating, and dedicated.
  • pro The facility is top-notch, clean, well run, and feels like a home away from home.
  • pro The nurses are attentive, caring, and make patients feel like family.
  • pro Families would wholeheartedly recommend this facility for their loved ones.
  • pro The rehabilitation program is wonderful, with therapists who make recovery engaging and effective.
  • pro The staff treat residents with respect, kindness, and compassion.
  • pro The care teams go above and beyond to support patients and their families.

Cons

  • pro They were denied use of the bathroom by the business office.
  • pro They were told not to leave their loved ones there if they wanted them to stay healthy.
  • pro The facility ran out of ice for residents.
  • pro Residents were left in soiled beds and urine-soaked pads for hours with little timely help.
  • pro The overall rating seemed far too generous.
  • pro Only a few staff members showed care; many did not.
  • pro Call buttons were left unanswered for up to 45 minutes.
  • pro Residents appeared bored with little to do and no outdoor space.
  • pro Food quality was variable and often low, with diluted beverages and poor handling.
  • pro The building was in poor shape and poorly maintained.

Review

New London Sub-Acute and Nursing in Waterford is best suited for families seeking a strong post-acute rehabilitation track paired with skilled nursing, where a dedicated therapy team can drive meaningful mobility gains. The Pavilion short-term rehab unit stands out as a core strength, frequently highlighted by residents and families for hands-on physical therapy and a staff culture that emphasizes motivation and progress. For seniors who can participate actively in PT and OT and who value a homey, attentive atmosphere, this community offers a compelling pathway back to independence and daily routines.

Those weighing alternatives should focus on the clarity of daily care and reliability. If a loved one requires relentless 24/7 vigilance, seamless responsiveness to call bells, or exceptionally consistent, uniformly positive interactions with every staff member, this facility may not deliver that baseline of steadiness for every shift. Several reviews flag experiences with delayed call responses, occasional rude or condescending conduct, and uneven staffing. In such cases, families would be wise to compare nearby options with reputations for more uniform front-line coverage, tighter governance, and fewer reported lapses in basic comfort and safety.

The strongest positives - first-rate rehabilitation, engaged nurses, and a generally clean, well-run environment - offset many drawbacks when the goal is recovery. Multiple accounts celebrate the rehab team's hands-on approach, with therapists, particularly Jose in PT, providing sustained motivation and clear progress. Nurses like Rick and Courtney are repeatedly praised for warmth, honesty, and reliability, helping anxious or hesitant patients settle into recovery with confidence. The overall atmosphere on the rehab floors feels patient-centered, with aides, kitchen staff, and recreation personnel often stepping in to support recovery beyond strict job duties. When a resident is oriented toward therapy and values a team that fortifies resilience, these strengths can outweigh sporadic service gaps.

Yet the downside notes cannot be ignored in decision-making. Reports of inconsistent call-bell response times, instances of rooms sharing space with higher-need residents, and occasional concerns about cleanliness and odor point to real quality-of-life friction. Food quality is described as variable, with critics suggesting more attention to procurement, storage, and preparation. Maintenance and physical plant issues surface in some reviews, including questions about overall ambiance and the physical condition of rooms. These factors do not flip the math for families but do tilt it enough to demand proactive care planning, clear escalation paths, and ongoing oversight from family members or a dedicated caregiving advocate.

In practical terms, this community is a strong match for an older adult who enters with a concrete rehab objective, has a reliable support network, and can tolerate occasional inconsistencies in day-to-day staffing. It is less ideal for someone whose care needs are predominantly custodial and require flawless, round-the-clock responsiveness, or for families who prize a consistently pristine environment without the risk of odors or bed- or room-related discomfort. The facility's size and patient turnover mean variability will occur, so a careful pre-admission assessment is essential: verify the specific floor or unit, request to meet the principal therapy team, and gauge whether a dedicated nurse or care manager can be assigned to the case.

Actionable next steps involve a hands-on evaluation. Schedule a tour and insist on speaking with the rehabilitation team about typical discharge timelines and expected mobility milestones. Probe staffing patterns on the unit a loved one would occupy, and ask for recent examples of how concerns were resolved when call bells went unanswered. If possible, arrange to meet current residents and families to get a candid sense of daily routines, meal quality, and activity availability. Finally, outline a concrete care plan with measurable goals, confirm language support and family involvement options, and request a trial period or a clearly defined review checkpoint to decide whether this community remains the best fit for the care trajectory needed.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The New London Sub - Acute And Nursing in Waterford, CT is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

With a focus on providing a comfortable and engaging living environment, this community boasts various amenities such as a beauty salon, gaming room, small library, fitness room, and outdoor space for residents to relax and socialize. The fully furnished apartments come with private bathrooms and kitchenettes for added convenience.

Residents can enjoy delicious meals in the restaurant-style dining room, with special dietary restrictions accommodated. A dedicated staff provides housekeeping services to maintain cleanliness and helps with move-in coordination.

Keeping in mind the importance of staying connected and active, the community offers Wi-Fi/high-speed internet access, computer center, and a wellness center where residents can participate in mental wellness programs.

Care services provided include 24-hour call system and supervision for peace of mind, assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time. Additionally, transportation arrangements for non-medical purposes are available.

Residents can also engage in a variety of activities planned by the community such as fitness programs, scheduled daily activities, resident-run activities, and planned day trips. Concierge services are also available to assist with any additional needs or requests.

Located conveniently near cafes, parks, pharmacies, restaurants, physicians' offices, hospitals, places of worship,and theaters makes it easy for residents to access the resources they need within close proximity.

In summary,the New London Sub - Acute And Nursing in Waterford CT is a vibrant assisted living community that offers excellent amenities and care services to provide a comfortable and fulfilling lifestyle for its residents.

Nearby Places of Interest

Physicians

  • ENT Associates (0.4 miles)
  • Ear, Nose & Throat Associates of SECT (0.4 miles)
  • Oncology & Hematology Associates PC (1.4 miles)
  • Mystic Medical Group (1.4 miles)
  • Digestive Disease Associates PC (1.4 miles)
  • Gold Coast Pulmonary & Sleep (1.4 miles)
  • L&M Physicians Associates (1.4 miles)

Restaurants

  • McDonald's (0.5 miles)
  • NV Bakery & Market (0.8 miles)
  • Wendy's (0.9 miles)
  • When Pigs Fly (0.9 miles)
  • Taco Bell (1 miles)
  • McDonald's (1 miles)
  • Illiano's Real Italian Pizzeria (1.3 miles)

Pharmacies

  • CVS Pharmacy (0.6 miles)
  • CVS Pharmacy (1.1 miles)
  • Medicine Shoppe (1.3 miles)
  • Walgreens (1.3 miles)
  • Target Pharmacy (2.2 miles)
  • Walgreens (3.5 miles)
  • Electric Boat Family Pharmacy (3.5 miles)

Cafes

  • Washington Street Coffee House (1.6 miles)
  • Muddy Waters Cafe (1.8 miles)
  • Panera Bread (2.3 miles)
  • Broken Yolk Cafe (2.6 miles)
  • Cafe Sol (4 miles)
  • Starbucks (4.1 miles)
  • Starbucks (4.3 miles)

Parks

  • Fort Trumbull State Park (1.9 miles)
  • Toby May Park (1.9 miles)
  • Fort Griswold Battlefield State Park (2.4 miles)
  • Leary Park (2.8 miles)
  • Washington Park (2.9 miles)
  • Harkness Memorial State Park (3 miles)
  • The Park 2 (3 miles)

Transportation

  • New London Union Station (1.9 miles)

Places of Worship

  • Temple Emanu-El (1.9 miles)

Theaters

  • Regal Cinemas Waterford 9 (2.4 miles)

Hospitals

  • Flanders Health Center (4.3 miles)
  • Charter Oak Walk-In Medical Center PC (4.4 miles)
  • Lawrence Memorial Hospital (5.3 miles)
  • Pequot Health Center (5.4 miles)
  • Joshua Center-Montville (6.1 miles)
  • Lawrence And Memorial Family Medicine (6.7 miles)

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