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New London Sub - Acute And Nursing in Waterford, CT

New London Sub - Acute And Nursing is a nursing home community in Waterford, CT.

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New London Sub - Acute And Nursing in Waterford, CT

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88 Clark Lane, Waterford, CT 06385

For more information about senior living options: (866) 208-4318

3.2 from 38 reviews
5 stars
18
4 stars
2
3 stars
1
2 stars
4
1 stars
13

Overall Review of New London Sub - Acute And Nursing

differentiator 5 reviews mention this

Around-the-clock nursing support

Residents describe both on-call help and missed responses at times.

Many residents and families describe nurses and aides being present when something is needed, including during stressful recovery stays. At the same time, some reviewers report delayed call-button response, including one account of a long wait and another describing issues that persisted for hours. Overall, reviews reflect around-the-clock support in theory, but with clear inconsistency in how quickly help arrives for some people.

common 10 reviews mention this

Staff compassion and friendliness

Staff kindness is a frequent reason reviewers recommend the facility.

A large share of reviewers focus on caring, compassionate staff members and describe day-to-day interactions as respectful and supportive. Several reviews specifically praise particular nurses and therapists for taking time to reassure residents or families, and for helping during recovery and rehab. Even some mixed reviews still acknowledge good staff members and competent caregivers, while criticism tends to target leadership or staffing levels rather than the entire workforce.

common 6 reviews mention this

Physical and occupational therapy

Physical and occupational therapy receives strong, specific praise.

Reviews repeatedly highlight physical therapy as a key part of the rehab experience, with several naming therapists and describing hands-on, step-by-step support. Multiple reviewers also describe occupational therapy as helpful and part of a coordinated team, not isolated sessions. In general, residents describe motivation and progress through therapy, which is one of the more consistent positives across stays.

caveat 4 reviews mention this

Food quality is inconsistent

Food reviews range from acceptable to sharply negative.

Some reviewers say the food was decent, while others describe it as inferior, awful, or poorly prepared. A few accounts get very specific about meal quality issues, and one reviewer reports beverages or food consistency concerns. Because these comments vary widely, the dining experience appears unreliable from one reviewer’s perspective to the next.

caveat 6 reviews mention this

Safety, cleanliness, and staffing concerns

Several reviewers raise safety and cleanliness worries.

Some negative reviews describe neglect-type situations, including reports of soiled linens and issues with call light response. Others describe serious concerns such as missing personal items and unsafe incidents, alongside complaints about overall staffing and staff turnover. There are also comments about unpleasant odors and complaints about the physical therapy department in particular, which reinforces that for some families the stay did not feel secure or well-managed.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • ENT Associates (0.4 miles)
  • Ear, Nose & Throat Associates of SECT (0.4 miles)
  • Oncology & Hematology Associates PC (1.4 miles)
  • Mystic Medical Group (1.4 miles)
  • Digestive Disease Associates PC (1.4 miles)
  • Gold Coast Pulmonary & Sleep (1.4 miles)
  • L&M Physicians Associates (1.4 miles)

Restaurants

  • McDonald's (0.5 miles)
  • NV Bakery & Market (0.8 miles)
  • Wendy's (0.9 miles)
  • When Pigs Fly (0.9 miles)
  • Taco Bell (1 miles)
  • McDonald's (1 miles)
  • Illiano's Real Italian Pizzeria (1.3 miles)

Pharmacies

  • CVS Pharmacy (0.6 miles)
  • CVS Pharmacy (1.1 miles)
  • Medicine Shoppe (1.3 miles)
  • Walgreens (1.3 miles)
  • Target Pharmacy (2.2 miles)
  • Walgreens (3.5 miles)
  • Electric Boat Family Pharmacy (3.5 miles)

Cafes

  • Washington Street Coffee House (1.6 miles)
  • Muddy Waters Cafe (1.8 miles)
  • Panera Bread (2.3 miles)
  • Broken Yolk Cafe (2.6 miles)
  • Cafe Sol (4 miles)
  • Starbucks (4.1 miles)
  • Starbucks (4.3 miles)

Parks

  • Fort Trumbull State Park (1.9 miles)
  • Toby May Park (1.9 miles)
  • Fort Griswold Battlefield State Park (2.4 miles)
  • Leary Park (2.8 miles)
  • Washington Park (2.9 miles)
  • Harkness Memorial State Park (3 miles)
  • The Park 2 (3 miles)

Transportation

  • New London Union Station (1.9 miles)

Places of Worship

  • Temple Emanu-El (1.9 miles)

Theaters

  • Regal Cinemas Waterford 9 (2.4 miles)

Hospitals

  • Flanders Health Center (4.3 miles)
  • Charter Oak Walk-In Medical Center PC (4.4 miles)
  • Lawrence Memorial Hospital (5.3 miles)
  • Pequot Health Center (5.4 miles)
  • Joshua Center-Montville (6.1 miles)
  • Lawrence And Memorial Family Medicine (6.7 miles)

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