Regalcare At Waterbury

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  • Interior

    A modern office reception area featuring sleek design elements and comfortable seating.

  • Dining

    A man grilling burgers on a sunny day.

  • Artwork

    A sleek and modern reception area featuring elegant wood accents and a scenic artwork backdrop.

  • Outdoor

    Two people enjoying a sunny day preparing food at an outdoor barbecue.

  • Patio

    Two friends preparing food on a sunny day in the backyard.

  • Healthcare

    A group of individuals interacting in a healthcare facility.

  • Wheelchair

    A joyful moment during a community celebration, with a participant receiving gifts.

Regalcare At Waterbury

177 Whitewood Road, Waterbury, CT 06708

For more information about senior living options: (844) 490-3973

3.5 from 22 reviews
5 stars
9
4 stars
6
3 stars
0
2 stars
0
1 stars
7

Skilled Nursing Facility

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    Overall Review of Regalcare At Waterbury

    Pros

    • pro Marlene, the Director of Nursing, was patient and kind, listening and providing immediate answers to questions and needs.
    • pro Donna, the supervising nurse on duty, was awesome.
    • pro All staff members from CNAs, nurses and management were amazingly compassionate and attentive to residents and their families.
    • pro The nursing staff is amazing; they make sure residents are comfortable and well taken care of.
    • pro The physical therapy group was awesome and helped patients get up and walking with a walker.
    • pro The staff at the rehabilitation center bend over backwards to do everything for residents.
    • pro Minie is one of the best employees there.
    • pro The place is kept clean and well run, and the staff keeps families informed.

    Cons

    • pro The facility is terrible and no one does anything there.
    • pro The staff failed to address the patient's pain for weeks and did not schedule needed appointments.
    • pro The staff are described as part of the reason she can't walk anymore.
    • pro People should not send their loved ones here.
    • pro Physical therapy visits were rare and the care was described as awful.
    • pro The food quality was poor and could be much better.
    • pro The staff mistreat patients here.
    • pro The facility is described as a complete dump with horrible care and missing basic amenities.

    Review

    The reviews for the Waterbury Center for Nursing & Rehabilitation reveal a landscape of stark contrasts. Some families describe a facility where compassionate, attentive care can surface in unexpected moments, while others recount experiences that feel rushed, disorganized, or neglectful. Taken together, the voices paint a place where the day-to-day reality depends heavily on the unit, the staff on duty, and the particular time you walk through the door.

    On the positive side, several reviews highlight individual staff members who made a meaningful difference. Families have praised the leadership, especially Marlene, the Director of Nursing, for her patience, kindness, and willingness to listen. One first-time visitor described Marlene as "patient and kind," getting immediate answers to questions and needs for their friend. Donna, the supervising nurse on duty, was also singled out as exceptional, with stories of never making anyone feel like they were wasting their time. In these accounts, responsive communication and a sense that someone cared enough to pick up the phone and follow through became the defining difference between a good day and a poor one.

    There are also consistently positive remarks about the palliative care and the broader caregiving team. Families of loved ones receiving palliative care described the staff - from CNAs to nurses to management - as deeply compassionate and attentive to both the patient's needs and those of the family. One reviewer explicitly thanked the entire team for the care given, emphasizing the warmth and attentiveness across the board. Other testimonials celebrate specific staff like Erin, the advocate, and the social worker, who helped make the experience smoother and easier to navigate. In these narratives, the facility shines when the care team communicates well, respects the patient, and keeps families in the loop.

    Physical therapy and general rehabilitation experiences also appear in a more favorable light. Several reviewers credit the therapy staff for tangible gains, with one noting that they were helped up and walking with a walker in less than a month, and feeling stronger and more confident about returning home. The nursing team, too, is frequently praised for making patients comfortable and ensuring their needs are met. Even when broader criticisms surface, there's a thread of gratitude for the hands-on care that could truly improve a patient's quality of life during a difficult period.

    Yet the other side of the story is equally forceful and difficult to ignore. A number of comments depict a facility beset by delays, miscommunication, and what felt like a lack of urgency when pain or clinical needs were present. One mother's decline is described as occurring while in care, with weeks passing without scheduled appointments or adequate attention to escalating pain. There are even more pointed accusations about the motive behind care decisions, with some reviewers feeling that the emphasis was misdirected toward pain medications rather than truly addressing underlying problems. In those accounts, the absence of timely follow-up and the perception that staff were overwhelmed or unresponsive left families feeling abandoned.

    The most alarming notes tend to cluster around specific incidents and conditions: extended delays in basic tasks like emptying a urinal, outdated or inadequate room accommodations, and deteriorating amenities - such as an old TV without a remote and a bathroom that shows visible wear. Food quality is another recurring theme, with some reviewers describing it as subpar or unappealing, and others offering a more balanced view that acknowledges good care despite dissatisfaction with cuisine. A few critics even question the facility's priorities and financial incentives, suggesting that owner profits were overshadowing patient care. Taken together, these comments convey a sense that the environment and the systems in place can fail patients who need consistent, reliable attention.

    In terms of overall tone, the facility appears to be a place where strong, caring individuals can and do make a real difference, but where systemic issues - communications gaps, delays in scheduling, and uneven quality - can severely affect a resident's experience. Several reviewers express confidence in the staff's dedication, describing care teams as bending over backward to help, while others warn prospective families to look closely, meet the nursing leadership, and assess how day-to-day operations unfold in the unit where their loved one would stay. Names that recur in praise - Marlene, Donna, Minie, Erin, and others - act as anchors for the hopeful narrative amid the critiques.

    If you're considering this facility, the spectrum of experiences suggests a cautious, proactive approach. Engage with the nursing leadership early, request opportunities to meet with the Director of Nursing and the supervising nurses, and observe the unit's responsiveness and communication firsthand. Ask questions about pain management practices, timeliness of medical appointments, and how they handle routine needs and unexpected complications. The stories here show that with the right caregivers and a strong, attentive team - especially at the director and advocate levels - patients can receive comfort, compassion, and meaningful rehabilitation. But be mindful that, for some, the experience can feel disjointed or frustrating if the day-to-day operations aren't aligning with the best intentions of the staff.

    Features

    Housing

    • 120 resident community capacity 120 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Regalcare At Waterbury in Waterbury, CT offers a comprehensive range of amenities and care services for seniors looking for an assisted living community. Residents can enjoy the convenience of beauty salon services, cable or satellite TV, and access to a computer center and gaming room. The community also features a dining room where residents can enjoy restaurant-style meals prepared by the staff. There is also a small library and outdoor space for relaxation.

    Regalcare At Waterbury provides various care services to support residents' daily needs. They offer assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is available to ensure residents receive their prescribed medications on time. The community also provides a mental wellness program to promote overall well-being.

    Residents with special dietary restrictions can have their needs met as the dining facility caters to these requirements. Transportation arrangements are made for non-medical purposes as well as transportation to doctors' appointments.

    The community organizes various activities throughout the day including fitness programs and planned day trips. Residents can also participate in resident-run activities or join in scheduled daily activities. Concierge services are available to assist residents with any additional needs or requests they may have.

    Regalcare At Waterbury is conveniently located near cafes, parks, pharmacies, physicians, restaurants, and hospitals, providing easy access to essential amenities and medical facilities.

    Overall, Regalcare At Waterbury offers a comfortable and supportive environment where seniors can maintain their independence while receiving the necessary care and support they need.

    Nearby Places of Interest

    Pharmacies

    • CVS Pharmacy (0.9 miles)
    • CVS Pharmacy (2 miles)
    • Walgreens (2.1 miles)
    • Saint Mary's Hospital, Inpatient Pharmacy (2.7 miles)
    • Walgreens (3.9 miles)
    • CVS Pharmacy (5.1 miles)
    • CVS Pharmacy (5.4 miles)

    Physicians

    • Quadrastep (1 miles)
    • Stride (1 miles)
    • Ihsan I Jabbour (1.5 miles)
    • Bidarkote Somanath (1.5 miles)
    • Specialists In Women's Healthcare PC (1.6 miles)
    • Shetty Jay, MD (1.6 miles)
    • Yale Medicine Dermatology (1.7 miles)

    Restaurants

    • Frankie's Hot Dog (1.2 miles)
    • Burger King (1.8 miles)
    • Aldo's Ristorante (1.8 miles)
    • Wendy's (1.8 miles)
    • San Marino Ristorante Italiano (1.9 miles)
    • McDonald's (2 miles)
    • Tower Grill (2.3 miles)

    Hospitals

    • Naugatuck Valley Surgery Center (1.7 miles)
    • Saint Mary's Hospital (2.9 miles)
    • Saint Mary's Health System Affiliates (4.9 miles)
    • The Wellspring Foundation (8.3 miles)
    • Hospital Of Central Connecticut At Bradley Memorial (10.7 miles)

    Cafes

    • Riders Smokehouse Bar (2.4 miles)
    • Panera Bread (9.6 miles)
    • Starbucks (11.4 miles)
    • Starbucks (11.4 miles)
    • Starbucks (11.5 miles)
    • Starbucks (12.3 miles)

    Parks

    • Bucks Hill Park (3.3 miles)
    • Hollow Park (7.3 miles)
    • Plymouth Green (7.7 miles)
    • Lock 12 Historical Park (10.8 miles)
    • Norton Park (12.1 miles)

    Theaters

    • AMC Starplex Cinemas Southington 12 (9.1 miles)

    Places of Worship

    • Church of Eternal Light (10.8 miles)

    Frequently Asked Questions

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