76 West Rocks Road, Norwalk, CT 06851
For more information about senior living options: (866) 208-4318
Overall Review of Notre Dame Convalescent Home I
Pros
The care he received was superb and the staff went above and beyond.- The staff are caring, compassionate, and take extraordinary care of residents.
- The staff, including Marjorie, make residents feel comfortable and safe.
- The kitchen staff are friendly and the food is delicious.
- The dietitian is sweet, competent, and readily available.
- Dr. McDermott is a godsend and empathetic to residents and families.
- The laundry, housekeeping, and facilities teams are very responsive and keep the facility impeccably clean.
- Security is warm and welcoming to residents and families.
- Austin the social worker has an open door for issues that need to be addressed.
- Notre Dame is incredible, with caring staff and strong leadership.
Cons
The night nurse Beatrice should not have the title; she is described as the opposite of loving and caring. - Director Marjorie Simpson refused to call an ambulance, saying it was not an emergency and that the mother could wait until she got home.
- The reviewer warns others not to send their loved ones to this facility.
- The director is portrayed as horrible and more concerned with money than with patient care.
- An orderly was alleged to have slapped a patient in the face and told him, "I'm not your slave."
- Marjorie allegedly threatened to sue for slander after a prior review.
- The reviewer describes a troubling incident where a grandfather was neglected and disheartened by the care he received.
Review
Notre Dame Convalescent Home I in Norwalk is best suited for families seeking a warm, relationship-driven care environment with a faith-friendly setting and a strong emphasis on personal attention from front-line staff. It works well for residents recovering from surgery or needing long-term support where staff know residents by name and communicate regularly with families. The in-house chapel and accessible social and therapy staff contribute to a sense of stability and daily purpose, making the facility feel like a real community rather than a sterile institution.
However, potential residents should consider alternatives if administrative consistency and predictable governance are top priorities. Reviews paint a split picture of leadership and accountability. Some family members describe highly challenging interactions with management, including moments perceived as unresponsive in urgent situations. The tone from administrators can color experiences across shifts, and confrontational exchanges with leadership have been noted. For families needing a strictly policy-driven environment with zero tolerance for perceived missteps, other options may be more suitable.
On the positive side, the day-to-day care often lives up to expectations where frontline staff operate. Several reviewers praise nurses, aides, and clinicians for attentive, compassionate care, with staff across departments remembering residents by name and making extra efforts. The kitchen team earns praise for palatable meals and dietary accommodations, while dietitians, social workers, and therapists are frequently cited for accessible support and clear communication. Maintenance and housekeeping are described as responsive, contributing to a clean, safe environment. The overall caregiving culture appears cohesive when families are engaged with the care team.
Still, risks exist. Occasional reports describe less compassionate bedside interactions, suggesting variability in how care is delivered on certain shifts. A handful of accounts raise concerns about how leadership handles acute moments, with allegations of delayed or resistant action in medical situations. A longstanding anecdote about a past incident of mistreatment by staff underscores the importance of vigilant oversight. While not universal, these threads matter: they temper the otherwise strong caregiving narrative and demand proactive engagement from families to ensure coordinated care and timely escalation when needed.
Those who choose Notre Dame can leverage the strong positives to offset the potential downsides when actively involved. The facility’s culture rewards proactive family participation, with accessible leadership and program staff who can respond to concerns. Residents benefit from regular progress updates, meaningful activities, and a sense of belonging anchored by spiritual services. For families comfortable with ongoing dialogue and a hands-on approach to oversight, these elements can translate into consistently good outcomes despite occasional governance friction.
In practical terms, Notre Dame Convalescent Home I stands as a solid option for families prioritizing personal attention, continuity of frontline care, and a warm, faith-aligned environment. It suits short- to mid-term recuperation or steady long-term care where staff relationships and a familiar routine matter most. It may be less suitable for those demanding flawless administrative consistency, immediate escalation of every issue, or a uniformly hands-on leadership style. Prospective families should visit, speak with multiple staff including the administrator on duty, review recent incident history, and set clear expectations for emergency responsiveness and daily communication before committing.
60 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Westchester Cty (16 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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