Notre Dame Convalescent Home I
Save76 West Rocks Road, Norwalk, CT 06851
For more information about senior living options: (844) 490-3973
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The care his brother received was superb and the staff went above and beyond. She had a wonderful stay and was very satisfied with her room, care, food, and overall experience, and the staff made her feel comfortable and safe. The staff from all departments know residents by name and greet them with pleasantries. Marjorie is praised for her open-door policy and personal investment in residents' care. Sister Lucie is tireless and always available to help day or night. The kitchen staff are friendly and the food is delicious, with the dietitian described as sweet, competent, and readily available. The security team is warm and welcoming to residents and families. Dr. McDermott is a Godsend, empathetic to residents and families. Notre Dame is sparkling clean with attentive leadership. The in-house chapel provides comfort for morning prayers and meditations. The staff and leadership are caring and dedicated, helping families sleep at night. A huge thank you to all of the Notre Dame staff.
The night nurse Beatrice should not have the title; she is described as the opposite of loving and caring. The owners should go in and see just what is going on in this facility. The director Marjorie was described as horrible and more concerned with money than patient care. A reviewer claimed the director refused to call an ambulance for a patient in urgent need. An orderly allegedly slapped a patient and said, "I'm not your slave." A reviewer said staff would not share the boss's number and hung up when asked, implying mistreatment. A reviewer warned others not to send loved ones there, suggesting hidden issues. A staff member allegedly refused to call 911 for a relative with a high fever and gallstones and lied about vomiting.Notre Dame (ND) appears in these accounts as a facility that inspires a wide range of experiences, from heartfelt gratitude to alarming warnings. Across many voices, the common thread is that the place can feel like a homey, well-staffed environment for loved ones who need care, yet it also carries serious questions about leadership, consistency, and responsiveness. Some families praise the care, the atmosphere, and the personal attention they encountered, while others report troubling interactions, miscommunications, and perceived neglect. The spectrum is striking and begs careful, individualized consideration for anyone evaluating care for a family member.
Several reviews center on warmth, competence, and everyday support. For many, the care team is described as genuinely caring and tireless. Families recount staff who greet residents by name, share pleasantries, and "go above and beyond" to ensure comfort and safety. Specific roles and people are highlighted in glowing terms: Marjorie, described by some as a proactive and deeply involved director who opens her door and takes a personal interest in residents' wellbeing; Sister Lucie, noted as tireless and ever-present to assist residents day or night; the kitchen staff, praised for friendliness and delicious meals; the dietician, described as sweet and readily available; Security as warm and welcoming; Austin, the social worker, seen as a go-to resource for addressing concerns; Theresa, the Director of Nursing, appreciated for being out in the halls and engaging with both staff and residents; Dr. McDermott, called a "Godsend" who demonstrates empathy toward residents and families and occasionally brings a clarinet to entertain receptive audiences. One reviewer even mentions bringing a dog along, underscoring a sense of homeliness. In this chorus, the facility's atmosphere - cleanliness, attentiveness, appropriate diet, opportunity for in-house chapel, and a visible leadership presence - adds up to a reassuring picture for many families during recovery or ongoing care.
On the other hand, several accounts recount troubling interactions that cast a shadow over the experience. A persistent theme is concern about the behavior and influence of leadership figures, particularly the director, Marjorie Simpson. One reviewer, reflecting on a prior encounter, reports that Marjorie threatened them with legal action for slander after leaving a negative review, and claims that Sister Lucie refused to provide contact information for higher management. This reviewer explicitly warns others to keep their families away, framing the facility as prone to intimidation rather than resolution. A different critic echoes this sentiment, describing Marjorie as unhelpful and unsympathetic, with a strong impression that the administration prioritizes reputation over urgent medical needs. These negative experiences are not isolated opinions; they are described as part of a broader pattern of perceived management-style retaliation and lack of accessible escalation routes.
One especially sharp critique concerns a specific incident involving a patient near the end of a stay. A reviewer recounts a situation in which their mother, during a hospitalization and imminent return home, developed a fever, pain, shivering, and vomiting. They claim that Marjorie Simpson refused to call an ambulance, labeling the situation as not an emergency and insisting the mother could wait until home. The reviewer asserts that the mother later required urgent medical attention (gallstones and a high fever) and that Marjorie accused the mother of lying about her symptoms. Afterward, the mother was sent to another facility because she supposedly was not ready to go home. This account is framed as a severe failure to respond to an urgent medical condition and to advocate appropriately for a resident's health needs, prompting a strong recommendation against the facility from this caller.
There is also a retrospective note about a very serious and historic accusation: a long-ago incident in 2016 where a family member alleges that a traumatic encounter occurred with an orderly who grabbed the resident's hand and allegedly stated, "I'm not your slave." The reviewer emphasizes that the grandfather, who had previously recovered enough to speak again, later disclosed this memory, which has left them with lasting concern about safety and respect for residents. This anecdote serves to underscore a warning that, for some families, the facility's past experiences and the behavior of certain staff have left a lasting impression of fear or distrust, complicating any assessment of ND as a safe place for loved ones.
Overall, these impressions depict a facility that many families hold in high regard for its dedicated staff, compassionate clinicians, and supportive environment, including meaningful amenities like on-site chapel and responsive care teams. Yet they also reveal significant concerns about leadership style, the handling of emergencies, consistency in communication, and accountability. The divergence between praise and critique is striking: for some, ND represents a trustworthy, well-run place where staff know residents by name and provide attentive, family-inclusive care; for others, it represents a potential risk when urgent medical needs arise or when interactions with management feel adversarial or dismissive. Prospective families are encouraged to engage directly with multiple members of the care team, ask pointed questions about ambulance decisions, escalation procedures, consequences of reviews or complaints, and the facility's handling of safety concerns, in order to form a holistic view that acknowledges both the strong positives and the serious cautions highlighted in these experiences.
60 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Westchester Cty (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Our Lady of Notre Dame Convalescent Home I is a premier assisted living community located in Norwalk, CT. We offer a range of amenities and care services to provide our residents with a comfortable and fulfilling lifestyle.
Our community features a beauty salon for residents to pamper themselves, as well as cable or satellite TV in each room for entertainment. We also provide community-operated transportation and transportation arrangements for non-medical needs and doctor's appointments, ensuring that our residents can easily access the services they require.
To promote connectivity and engagement, we have a computer center with Wi-Fi/high-speed internet available. Our dining room offers restaurant-style dining with special dietary restrictions catered to, providing delicious and nutritious meals for our residents. For relaxation and recreation, we have outdoor spaces, a gaming room, and a small library for residents to enjoy.
In terms of care services, we prioritize the well-being of our residents. With 24-hour call systems and supervision, assistance with activities of daily living such as bathing and dressing is readily available. Our staff is trained in medication management to ensure proper administration. Additionally, we have mental wellness programs in place to support the emotional health of our residents.
Our location in Norwalk offers convenience with nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and places of worship. Residents can easily explore the neighborhood or participate in planned day trips organized by our concierge services. Furthermore, resident-run activities are organized regularly to foster socialization and community engagement.
At Our Lady of Notre Dame Convalescent Home I, we strive to provide exceptional care and amenities that enable our residents to live their best lives in a warm and compassionate environment.
Notre Dame Convalescent Home I is located at 76 West Rocks Road, Norwalk, CT 06851 in Fairfield County, Connecticut
Notre Dame Convalescent Home I on seniors.fyi includes 5 photos including images showing physical therapy, rehabilitation, nursing home, chapel, interior, building, architecture, porch, and more.
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