Middlebury Convalescent Home
Save778 Middlebury Road, Middlebury, CT 06762
For more information about senior living options: (844) 490-3973
The staff were extremely helpful and guided visitors to residents. The facility is well run and clean, with exceptionally helpful staff. The staff are responsive and maintain a positive, friendly atmosphere. The nursing staff and medical aides provide excellent care. Residents are very well cared for, with welcoming, compassionate staff. The facility is spotless, physical therapy is expert, and recreation activities are creative. Dining room staff are pleasant, friendly, helpful, and patient. The staff are great, always respectful and engaging with residents. The rehab team is highly effective and communicates well with families. The overall environment is beautiful, clean, and friendly.
The administrator misled the family about how easy it would be to switch back the husband's insurance, and undoing it has been a nightmare. Since the switch to Complete Care, Middlebury Convalescent has suffered a steep decline in care under the new management. The facility's promises regarding hospice care were not honored, with contradictions in following through on comfort foods or counseling. There were equipment delays and issues, such as a wheelchair that was too small and not tried for days, and a second wheelchair that was procured but sat in the hallway and disappeared. The administration is perceived as less responsive and helpful than the nursing staff. A resident's family could not reach their loved one by phone in her room during Christmas.A close look at the remarks about Complete Care at Middlebury reveals a consistent thread: this is a place where families repeatedly encounter a compassionate, responsive, and engaged care team. Across many testimonials, relatives describe the staff as extremely helpful, welcoming, and patient with questions, delivering care with warmth and a sense of humor that many say makes difficult times a bit easier. The tone is consistently positive about the people who actually interact with residents day in and day out, with numerous mentions of nurses, aides, activity staff, and therapists going above and beyond to ensure residents feel respected and attended to. Visitors repeatedly note that staff take time to converse with residents, stop to talk, and treat their loved ones with dignity, which gives families peace of mind.
The environment itself also receives frequent praise. Reviewers describe Complete Care at Middlebury as clean, neat, and well run, with a homelike atmosphere that feels safe and orderly. The facility is painted with pride in its upkeep, and the campus atmosphere is highlighted as both welcoming and calming. People point to the cleanliness of the common areas, dining spaces, and resident rooms as a constant, with several remarks calling attention to how well the place is maintained. The physical setting appears to support the emotional and social well-being of residents, which families repeatedly connect to the therapists' and activities staff's efforts to keep residents engaged and comforted.
When it comes to rehabilitation, therapy, and daily activities, families express strong confidence in the care provided. The PT/therapy teams receive specific commendations for their expertise and professionalism, and several reviewers describe noticeable improvements in residents' function and mood thanks to vigorous, well-coordinated therapy. The recreation and activities staff are consistently described as creative and engaging, bringing in group activities and even special events like song programs. One review mentions a "sock hop" and another highlights musicians and a choral group, illustrating a vibrant program that helps residents participate and look forward to each day. The dining room staff are praised for their friendliness, and even lunchtime interactions with staff become a point of light in many families' experiences.
Family experiences of transition and caregiving are a recurring theme. For many families, moving a loved one into Complete Care at Middlebury was emotionally challenging, but the staff's support helped ease that transition. Reviewers recount how admissions and onboarding were handled with care, often accompanied by quick responsiveness from admission directors or nursing leadership. Several families emphasize how the team helped their loved ones settle in, with daily routines explained and a reassuring, patient approach that kept family members informed every step of the way. In one heartfelt note, the staff's efforts extended beyond medical care to provide emotional comfort during what was described as a traumatic time, underscoring the sense that this is not just a facility but a community that treats residents and their families with compassion.
However, the collection of comments is not uniformly uncritical. A significant concern voiced by at least a few reviewers centers on administration and administrative decisions. One review explicitly commends the nursing and direct-care staff but describes the administration as less satisfactory, particularly noting problems with switching insurance and attempting to reinstate the husband's coverage with Aetna. The reviewer explains that what sounded simple in theory - a quick switch back - proved to be a logistical nightmare, with fears that open enrollment timelines may prevent reinstatement. In this account, the administrative role appears as a bottleneck that adds stress to families already navigating the challenges of care, even as the caregiving staff around them remains consistently supportive.
Another recurring concern touches on broad changes over time. A reviewer recounts a decline in care linked to a transition from Middlebury Convalescent to Complete Care, suggesting a shift in management that coincided with a perceived drop in the quality or consistency of care. The narrative describes discrepancies in hospice-related support, such as deviations from comfort foods or counseling, and logistical lapses with equipment like wheelchairs. In this account, the shift is not just a branding change but one that some residents and families felt affected the level of attentiveness and the responsiveness of the care team. It ends with a decision to move a resident to another facility, underscoring that for some families, administrative and organizational changes can have tangible consequences for residents' daily experiences.
Despite those concerns, there is a pervasive sense of trust in certain disciplines within the care team. Several reviews specifically commend the nursing staff - RNs, LPNs, and CNAs - for their warmth, personal touches, and consistent care. The therapy and rehabilitation departments receive particular praise for their expertise and dedication, with families noting that staff stay involved, keep families informed, and celebrate small victories in a resident's recovery. The admissions staff and direct communication lines with families are highlighted positively by many reviewers, who speak to feeling supported and listened to during critical moments. The sentiment across these accounts is that the core caregiving functions - medical attention, daily living assistance, and therapeutic support - are robust and reliable.
In the end, the picture that emerges is of a facility that excels in the day-to-day of compassionate care and a clean, welcoming environment, while also offering a strong program of rehab and activities that keep residents engaged and uplifted. For many families, Complete Care at Middlebury feels like a place where their loved ones can thrive in a supportive community, with staff who genuinely care and a culture that emphasizes respect and personal connection. Yet the stories also remind us that administrative processes matter and can color the overall experience, particularly when it comes to insurance, planning, and transitions between management eras. The overall message from these voices is not a single verdict but a nuanced portrait: a facility with clear strengths in frontline care and resident engagement, tempered by challenges some families face in administrative decisions and organizational changes.
58 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Middlebury Convalescent Home in Middlebury, CT is a vibrant and well-equipped assisted living community designed to provide seniors with the utmost comfort and care. With a wide range of amenities and services, residents can enjoy a fulfilling lifestyle while receiving the assistance they need.
Residents have access to a host of amenities aimed at enhancing their quality of life. These include a beauty salon for pampering, cable or satellite TV for entertainment, a computer center for staying connected, and a gaming room for recreation. The dining room offers restaurant-style meals where residents can savor delicious food prepared by the community's chefs. Additionally, there is a small library for book lovers to indulge in reading and outdoor spaces where residents can enjoy fresh air and nature.
The dedicated staff at Middlebury Convalescent Home ensures that each resident's needs are met with care and attention. A 24-hour call system provides peace of mind, knowing help is just a phone call away. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management and specialized diets like diabetes diets are also provided to ensure residents' health needs are properly addressed.
To foster engagement and socialization, various activities are offered on-site. Fitness programs promote physical well-being, planned day trips allow residents to explore nearby attractions, and resident-run activities encourage community involvement. Scheduled daily activities keep residents entertained and engaged throughout the day.
Middlebury Convalescent Home takes pride in its convenient location near essential services. There are seven pharmacies nearby, ensuring easy access to medications when needed. Sixteen physicians provide medical care nearby, ensuring prompt attention to any healthcare needs that may arise. Thirteen restaurants offer dining options for those looking for variety beyond the community's offerings. Moreover, two hospitals in close proximity provide reassurance during emergencies.
At Middlebury Convalescent Home, seniors can enjoy an active and comfortable lifestyle with personalized support whenever required.
Middlebury Convalescent Home is located at 778 Middlebury Road, Middlebury, CT 06762 in New Haven County, Connecticut
Middlebury Convalescent Home on seniors.fyi includes 5 photos including images showing interior, trees, outdoors, fireplace, television, decor, park, nature, and more.
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