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4.4 from 116 reviews
5 stars
83
4 stars
18
3 stars
2
2 stars
2
1 stars
11
Overall Review of Autumn Lake Healthcare At Cromwell
common35 reviews mention this
Staff care and responsiveness
Residents and families consistently describe staff as friendly, caring, and responsive.
Many reviews highlight staff who are pleasant to deal with and attentive to residentsā needs, from nurses and aides to therapists. Several families also say the staff helped during transitions into skilled nursing, with communication and support that made a stressful move feel manageable. A few negative reviews complain about staff availability and how long it takes to get help, but even those include recognition that some individual staff members are kind.
differentiator12 reviews mention this
Skilled nursing and therapy support
Reviews repeatedly connect care outcomes to nursing and therapy support.
Residents and families describe skilled nursing care alongside physical therapy and other rehabilitation efforts, often calling out improvements and effective treatment plans. Multiple reviews mention therapists working with patients and a supportive environment in rehab and short-stay settings. One review is strongly negative about medication and basic care, while others frame nursing and therapy as a key reason they felt confident in the facility.
caveat5 reviews mention this
Dining quality varies
Food quality is mixed, with some residents reporting service issues.
Several reviews mention dining concerns, including food arriving cold and not getting the order that was requested. Other reviews describe food more positively or as decent, and at least one notes that the residentās own cooking is preferred. Overall, dining comes up as an area where experiences arenāt consistent.
caveat3 reviews mention this
Staffing and engagement concerns
Some reviews raise concerns about staffing levels and responsiveness.
A few reviews describe problems like delayed call-bell response, staff not being visible, and long waits for help. One review also says there are not enough staff for the workload and that patients can feel left unengaged. While many other reviews are positive about responsiveness, these complaints stand out as recurring concerns about day-to-day staffing.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
175 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Bradley International (23 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
This part of Cromwell, Connecticut offers a convenient and diverse range of amenities for seniors looking to settle down in the area. There are several restaurants within a short distance, including fast-food options like McDonald's and Burger King, as well as local establishments like Chicago Sam's and Celtic Cavern. Pharmacies such as Walgreens and CVS are also easily accessible for any medical needs. In terms of healthcare, there are reputable physicians and hospitals nearby, ensuring quality care when needed. Additionally, there are cafes like Perkatory Coffee Roasters and Starbucks for relaxing outings with friends or family. Parks such as Sage Park and Maxwell Park provide opportunities for outdoor activities and leisurely strolls. Overall, this part of Cromwell offers a well-rounded community with amenities suitable for seniors looking to enjoy their golden years in a vibrant and welcoming environment.
Restaurants
McDonald's (1.5 miles)
Chicago Sam's (1.6 miles)
Joe's Filling Station (1.9 miles)
Celtic Cavern (2.6 miles)
McDonald's (3.1 miles)
Burger King (3.1 miles)
Neil's Donuts (3.4 miles)
Pharmacies
The Stop & Shop Supermarket Company (1.5 miles)
Walgreens (1.8 miles)
Walgreens (1.9 miles)
CVS Pharmacy (2.2 miles)
Walgreens (3.4 miles)
CVS Pharmacy (3.5 miles)
CVS Pharmacy (3.5 miles)
Physicians
Middlesex Family Practice (1.7 miles)
Medical Dermatology & Mohs Surgery Center (2 miles)
Autumn Lake Healthcare At Cromwell on seniors.fyi includes 6 photos including images showing interior, healthcare, dining, windows, artwork, minimalist, living room, wall art, and more.
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