Sierra Vista Health Care Ctr

Pros

• Riverbend is a wonderful facility with caring staff.
• The Rehab therapy team is amazing there.
• The Memory Care Unit staff are kind and caring and keep families informed.
• The facility is clean and residents seem happy.
• The staff are welcoming, professional, and make visitors feel at home.
• Courtney, the administrator, is absolutely amazing and boosts staff morale.
• Riverbend has a great partnership with Bristol Hospice, reflecting compassionate end-of-life care.
• The transportation and OT/PT teams are reliable, skilled, and caring.
• The building feels like a home and residents greet visitors with smiles.
• The care and attention given to residents are described as going above and beyond.

Cons

• She never got a shower, bath, or hair wash during her two weeks there.
• They were terrible at keeping families informed, especially during Covid.
• The staff were extremely rude when someone tried to volunteer there.
• Clothes disappeared in the laundry and were not always replaced promptly.
• A resident was left lying on the floor for 30 minutes after a fall.
• Meals included stale bread and "slop" described as turkey.
• The facility never answers the phone and staff sometimes hang up on callers.

Review

Across the testimonials, Riverbend and its partner facilities emerge as communities where skilled therapy teams and devoted staff often go the extra mile for residents and their families. Time and again, families describe rehab and memory care units that feel responsive, compassionate, and focused on dignity. In many accounts, the therapy department is singled out for its effectiveness and its warm, proactive approach. "The Rehab therapy team is amazing there," one reviewer notes, underscoring how strong therapy services can set the tone for a resident's experience and outcomes.

Care in the memory care and nursing areas is repeatedly praised for attentiveness and open communication. Several families recount nurses who keep them informed about health changes and next steps, with one particularly resonant note about the unit working closely with hospice to honor a loved one's final wishes. The sentiment is that staff members recognize the emotional landscape of end-of-life care and strive to provide comfort, clarity, and coordinated support. The kindness shown by staff, including routine gestures like friendly greetings and personal touches, helps families feel at ease even during difficult times.

The human touch goes beyond routine care. Stories include thoughtful acts that reinforce a sense of belonging and dignity - moments when residents are treated like family, visits from a beloved pet, and staff who "go out of their way all of the time." Several reviewers highlight specific team members who stand out for their professionalism and warmth, from administration to direct care staff. Courtney, the administrator in one location, is repeatedly described as a catalyst for positive change, with comments like "absolutely amazing" and observations about increased staff morale and improved daily operations since her arrival.

Compassion is paired with practical, well-run operations in many of these reviews. Patients and families frequently mention clean, well-kept facilities, caring transport coordinators, and coordinated rehabilitation services that blend therapy with smooth scheduling and communication. A member of the transport team, Lynda, is singled out for reliability and care, while OT/PT staff members are praised for their skill, problem-solving, and teamwork. There's a sense that, when the system works well, the resident's day is predictable in the best possible way: the right therapies, regular updates, and staff who remember individual preferences and needs.

Nevertheless, the collection of experiences is not without serious concerns. A persistent thread in several reviews is the frustration of inconsistent care and communication gaps. One account describes a two-week period in which a resident did not receive any personal care services like showers or hair washing, despite requests - an experience that understandably caused distress and raised questions about transfer procedures and staffing. Other families recount missed meals, lost clothing, and laundry problems, including odors and slow or uncoordinated handling of personal items. In some cases, families report that calls to the facility were left unanswered, or messages were not relayed to the right staff member, creating anxiety during already stressful times.

There are also darker notes about neglect and safety concerns. A few reviewers recount frightening lapses - long waits after a fall, unsafe conditions, or unsettling encounters with other residents - and one account describes what a family deemed the "worst place ever," with mentions of a patient left unattended and subpar food. These experiences stand in stark contrast to the more consistently positive episodes and remind readers that, for some residents and families, system failures can overshadow the many good days.

Despite the ups and downs, several reviewers emphasize that leadership and culture can shift noticeably with strong administrative stewardship. Beyond Courtney's described impact on daily operations and morale, other comments point to an administration that prioritizes communication with families, respects the input of social workers and nurses, and seeks to tailor care plans to the psychosocial as well as medical needs of residents. In these voices, the facility's capacity to adapt - whether through improved family updates during COVID times or dedicated social work support - emerges as a crucial factor in overall satisfaction and trust.

Overall, the picture is nuanced: the facilities are filled with dedicated professionals and moments of exceptional care, but there are clear opportunities to improve consistency, transparency, and living conditions. When the staff align around clear communication, reliable routines, and genuine compassion, families feel heard and residents experience a sense of safety and dignity. When gaps arise - whether in showers, meals, laundry, or timely phone access - the impact can be significant, underscoring the ongoing need for thoughtful staffing, rigorous protocols, and prompt follow-through. In the best days, families leave reassured, residents feel respected, and the care community earns their trust through steady, person-centered practice.

Located in Loveland, Colorado, this area offers a variety of amenities within close proximity. With multiple physicians and healthcare facilities nearby, including Van's Eyecare and Urology Center Of The Rockies, residents have easy access to quality medical care. There are also several pharmacies for convenient prescription services, such as Walgreens and Safeway Food & Drug. For dining options, there are popular chains like Chipotle Mexican Grill and Culver’s, as well as local establishments like Pourhouse Bar and Grill. Nature lovers will appreciate the nearby parks like Benson Park Sculpture Garden and Boyd Lake State Park for outdoor recreation. Additionally, there is a range of entertainment options such as Metro Lux 14 Theatres for movie buffs. Overall, this area provides a mix of healthcare services, dining choices, recreational activities, and cultural attractions for seniors looking to settle in a vibrant community in Loveland.

Physicians

• Van's Eyecare (0.5 miles)
• Associates In Family Eyecare (1 miles)
• Urology Center Of The Rockies (1.1 miles)
• Take Care Clinic (1.1 miles)
• Audiology & Hearing Aid Center (1.5 miles)
• Banner Health Center (1.6 miles)
• Healing Arts Family Medicine (1.7 miles)

Restaurants

• Chipotle Mexican Grill (0.5 miles)
• Culver’s (0.6 miles)
• McDonald's (0.7 miles)
• Burger King (1 miles)
• Pourhouse Bar and Grill (1 miles)
• Henry's Pub (1.1 miles)
• Runza Drive Inn (1.5 miles)

Pharmacies

• Walgreens (1 miles)
• Safeway Food & Drug (1 miles)
• Walgreens (1.1 miles)
• Walgreens (1.6 miles)
• Good Day Pharmacy at Boise Avenue (2.3 miles)
• Good Day Pharmacy (2.5 miles)
• Green Tree Medicinals (6.2 miles)

Cafes

• Dutch Bros Coffee (1.1 miles)
• Dark Heart Coffee Bar (1.2 miles)
• Starbucks (4.6 miles)

Parks

• Benson Park Sculpture Garden (1.6 miles)
• Boyd Lake State Park (3.7 miles)
• Coyote Gulch Park (7.1 miles)
• Fossil Creek Park (7.3 miles)
• Windsor Highlands Park (7.9 miles)
• Twin Silo Park (8.6 miles)

Theaters

• Metro Lux 14 Theatres (5.6 miles)

Transportation

• Northern Colorado Regional Airport (FNL) (5.7 miles)

Hospitals

• Clear View Behavioral Health (6.2 miles)

Places of Worship

• Resurrection Fellowship (6.4 miles)
• Church of Jesus Christ of Latter Day Saints (8.5 miles)