Amberwood Court Rehabilitation and Care Commu

Pros

• The staff goes above and beyond in regard to co-workers and patients.
• Staff is great for the most part.
• The majority of the staff is very personable and lively.
• The staff is exceptional and truly works as a cohesive team to ensure every resident is safe, happy, and well taken care of.
• The facility itself is warm, welcoming, and well-maintained, and the staff members are always attentive and approachable.
• Kennedy, the administrator, deserves special mention.
• The staff are incredibly friendly and focused on patient outcomes.
• From housekeeping to food service, CNAs, nurses, and administrative staff, they all love the residents as their own and watch over them.

Cons

• The administration makes residents feel like paychecks, ignoring their physical and emotional needs.
• The staff puts patients in danger and treats residents as nothing short of non-human.
• There are mice all over the place, creating a health hazard.
• Some reviewers would give 0 stars and warn others to stay far away from the facility.
• Pain medications have been withheld or delayed, with staff unable to explain or fix the issue.
• After-hours access is insecure; visitors aren't verified and some staff reportedly use fake names.
• It can take 20 minutes or more to answer a call light, leaving residents waiting.
• There have been reports of dead ants in beds and meds arriving late.
• Communication with management has been inadequate; voicemails go unanswered for weeks.
• One reviewer alleged identity theft and stalking connected to the facility.
• Parking is limited or non-existent, and there is no reliable phone connection to patients.

Review

Amberwood Post Acute emerges in these accounts as a place that can feel like a warm, family-oriented home to many residents and their families, while also containing sharply contrasting experiences that raise red flags about its governance and safety. A large thread running through the reviews is the extraordinary dedication and caring of the staff. People repeatedly describe the staff as helpful, friendly, respectful, and deeply engaged in the well-being of residents. Some reviewers emphasize a genuine sense of teamwork among caregivers, nurses, CNAs, food service workers, and housekeeping, with a number of visitors noting how the staff seem to treat residents as if they were family. The facility is praised for being warm, well-maintained, and clean, with several comments highlighting thoughtful meal planning and a set of activities designed to keep residents engaged. The administrator Kennedy is repeatedly singled out in glowing terms for being approachable, personable, and deeply involved in daily operations, often described as going above and beyond to support residents and their families. Several testimonials from contractors and family members alike celebrate Christelle, the activities director, for bringing joy, fun, and comfort into residents' lives.

Multiple reviewers express wholehearted confidence in Amberwood's day-to-day operations and the quality of care. They highlight a cohesive team that prioritizes resident safety, happiness, and meaningful experiences, with remarks about a "family style" atmosphere and staff who genuinely care about outcomes. The food is praised for both taste and nutritional planning, and the facility is described as well-kept, with residents feeling welcome and well cared for. For families seeking a place of trust and stability, these accounts present Amberwood as an option that has earned sincere appreciation from those who have observed and participated in the care process. The strongest praise tends to cluster around Kennedy's leadership, the diligence and warmth of the staff, and the sense that residents are treated with compassion and respect.

Yet the picture is far from one-dimensional. A substantial portion of the feedback centers on serious concerns about administration and day-to-day management. Several reviewers describe feeling like a paycheck rather than a person, or say that the administration can overlook the physical and emotional needs of patients. There are blunt accusations that some practices put patients at risk and that staff are not always supported or listened to by leadership. The charge that "there is mice all over the place so it's a health hazard" and the mention of ants in bed paint a troubling picture of containment and safety issues that worry families about basic health standards. Some readers even recount experiences where medications or pain management were mishandled or delayed, underscoring concerns about clinical oversight and communication.

Other pervasive themes include operational and communication gaps that undermine trust. Several reviewers report long wait times for call lights, with delays of 20 minutes or more, which can be critical for residents who are non-ambulatory or need assistance with bathroom use. There are mentions of nurses or staff who failed to wear name badges or provide their names, making it hard for families to know who is assisting their loved one. After-hours access sometimes raises questions about security and verification, and some reviewers note a lack of consistent personal contact or follow-up when issues are raised. There are accounts of staff choosing to prioritize tasks like ice or non-urgent duties over essential patient needs, which understandably fuels frustration and concerns about patient dignity and timely care.

There are also darker notes that cannot be ignored. One reviewer describes identity theft and stalking related to experiences connected to Amberwood, and others point to negative interactions with staff - like yelling at a family member during a difficult moment or poor handling of a crisis. These episodes, paired with reports of medication delays and compromised cleanliness, create a troubling counterpoint to the otherwise overwhelmingly positive portrayals. The consistency of these negative experiences - especially when families say they have tried to raise issues with the director or nursing leadership and have seen little or no follow-through - deepens concerns about accountability, responsiveness, and the overall safety culture of the facility.

Taken together, the collection of reviews paints Amberwood Post Acute as a facility of dual realities. On one hand, there is a deeply felt sense of warmth, dedication, and professional competence among many staff members, with admissions of exceptional leadership from administrators like Kennedy and an atmosphere described as family-like and compassionate. On the other hand, the narratives raise serious questions about administrative priorities, patient safety, pest control, timely medication administration, and clear, accountable communication. The presence of clear, consistent complaints about delays, responsiveness, and verification - paired with vivid reports of pests and personal safety concerns - suggests that substantial improvements are needed in governance, safety protocols, and customer service to harmonize these experiences.

For anyone considering Amberwood, thesereviews invite a careful, two-pronged approach. First, meet with the administrator (Kennedy) to discuss care plans, safety policies, and how issues are tracked and resolved; request transparent information about pest control, medication administration routines, and staff verification processes. Second, plan a thorough visit to observe the environment, talk with staff and residents, and note call-light response times, the visibility and identification of caregivers, and the overall maintenance and safety standards in real time. If a decision is made to place a loved one here, establish clear expectations about response times, a direct line of communication with leadership, and a formal mechanism for reporting and tracking concerns so that the compassionate, family-like care praised in many reviews can be sustained alongside robust safety and accountability.

This area of Denver, Colorado offers a variety of amenities and services within close proximity, making it a convenient and accessible option for seniors looking to settle down. With several parks nearby such as Ash Grove Park and Washington Park, residents can enjoy outdoor activities and leisurely strolls in nature. There are also multiple cafes for socializing and grabbing a cup of coffee, as well as pharmacies for any medical needs. In terms of dining options, there are various restaurants offering different cuisines to cater to different tastes. Additionally, there are healthcare facilities including Cherry Creek Pediatrics and Porter Adventist Hospital, ensuring access to medical care when needed. Overall, this neighborhood provides a balanced mix of recreational opportunities, healthcare services, and dining choices for seniors seeking a comfortable and enjoyable living environment.

Parks

• Ash Grove Park (0.7 miles)
• Infinity Park (1.3 miles)
• Mamie D Eisenhower Park (1.4 miles)
• Bonnie Brae Ellipse Park (1.8 miles)
• Washington Park (2.6 miles)
• Rosamond Park (3.4 miles)
• Overland Pond Park (3.5 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (2 miles)
• Starbucks (2 miles)
• Stella's Coffee House (2.6 miles)
• Starbucks (3 miles)
• Aviano Coffee (3 miles)
• Starbucks (3.1 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (1.2 miles)
• Walgreens (1.2 miles)
• Emerald Fields Glendale Recreational Dispensary (1.9 miles)
• King Soopers Pharmacy (2 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)

Restaurants

• Raising Cane's Chicken Fingers (1.1 miles)
• Bull & Bush (1.6 miles)
• Chick-Fil-A (2.5 miles)
• Flower Child (2.8 miles)
• NoRth (3 miles)
• Cherry Cricket (3 miles)
• Piper Inn (3.2 miles)

Physicians

• Cherry Creek Pediatrics (1.4 miles)
• Porter Adventist Hospital (2.3 miles)
• Colorado Surgical Arts (3.2 miles)
• Rose Medical Center Medical Libr (3.6 miles)
• Orthopedic Associates (3.6 miles)
• Center For Hearing, Speech, & Language (3.7 miles)
• Invision Sally Jobe at Centrum DTC | Surgical Center (4.4 miles)

Hospitals

• Cherry Creek Eye Center (1.4 miles)
• National Jewish Health (4.1 miles)
• Webb Center for Primary Care (4.5 miles)

Places of Worship

• Temple Sinai (1.9 miles)
• St John's Cathedral (4.7 miles)

Theaters

• Amc 9+Co 1 (3.4 miles)
• Regal UA Denver Pavilions 4DX & RPX (5.3 miles)