2120 North 10Th Street, Canon City, CO 81212
For more information about senior living options: (866) 208-4318
Overall Review of Valley View Health Care Center
Pros
One of the best skilled nursing facilities in the state!- Not only are the staff very knowledgeable about mental illness, they are compassionate and take the time to really get to know their residents.
- This facility accepted my loved one when no one else would.
- They are true to their mission of rendering care with compassion.
- They treated him very well there.
- The staff were very, very polite and good to me.
Cons
The facility is horrible and not suitable for a loved one.- A loved one was injured from falls, and communication was poor since calls were not returned.
- The place is disgusting and there is zero accountability for neglect.
- It is described as the worst nursing home ever, where abuse is allowed and residents are targeted.
- Some CNAs are insanely rude to patients, and the DON and administrator regularly ignore abuse reports.
- The reviewer would never trust the facility to care for loved ones, calling it absolutely horrible.
- The facility is alleged to beat its patients.
Review
Valley View Health Care Center in Canon City is best suited for residents who respond well to hands-on, compassionate care and who benefit from structured social programming. The strongest praise centers on staff who understand mental health needs, take time to know residents, and maintain regular family communication. For families seeking an active environment, the facility’s outings, fishing trips, and opportunities for engagement provide meaningful quality of life and a sense of normalcy for residents who thrive with routine and community involvement. In short, Valley View can be a solid match when the priority is warm, attentive care and visible activity.
This is a community that also draws sharp, divergent opinions. A substantial number of reviews paint a starkly different picture, citing neglect, injury risk, and poor communication. Allegations range from residents losing protection against falls to unreturned calls and unanswered questions about final paperwork. Some reviewers describe the environment as unsafe or unsanitary, with serious concerns about accountability at the administrative level. These highly negative accounts cannot be dismissed and warrant serious scrutiny by anyone considering admission, particularly for families with limited ability to monitor daily care.
The credible positives, compassionate staff, attentive communication with families, and meaningful engagement for residents, do not occur in a vacuum. When the care team is patient, knowledgeable about mental illness, and consistently engaging residents in purposeful activities, the daily experience can feel far more respectful and hopeful. That is a real and valuable offset to the benefits of a skilled-nursing setting: enhanced mood, reduced agitation for some residents, and a sense of dignity maintained through regular outings and personalized attention. These attributes can make a meaningful difference for residents who value connection and purposeful days.
Yet the major cons revolve around safety, accountability, and reliability. The most troubling reports allege abuse or neglect and a pattern of ignoring or delaying important concerns raised by families. Several reviewers describe difficulty getting responses, unanswered calls, and perceived gaps in the facility’s duty to safeguard residents. When administrative leadership is perceived as unresponsive to abuse reports, the credibility of the entire operation suffers. Even if some days feel well-run, these claims, if substantiated, undermine trust and raise red flags about consistency of care and the ability to address problems promptly.
To evaluate Valley View with confidence, families should adopt a disciplined due-diligence approach. Insist on meeting the director of nursing and the administrator, request a current copy of state survey results and any incident reports, and review how falls are investigated and prevented. Spend time talking to discharge planners, current residents, and family members about daily routines, response times, and the facility’s policy on safeguarding residents. Observe how staff interact with residents who have behavioral health needs, and verify that care plans are specific, up-to-date, and followed. Compare this facility against other local options to ensure the chosen path aligns with priorities for safety, accountability, and meaningful daily life.
Ultimately, Valley View presents a clear trade-off. It can deliver heartfelt, person-centered care and lively programming for residents who respond well to structured social engagement and proactive communication. It can also expose families to serious, leadership-driven concerns about safety and accountability that may overshadow the positive aspects. For families unwilling to compromise on transparency and consistent, responsive care, exploring alternatives with stronger safety records and fewer credibility gaps is prudent. The right choice hinges on whether the priority is robust social programming and compassionate care or uncompromising standards of safety, reporting, and accountability.
60 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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