Windsor Terrace Of Westlake Village

Pros

• The staff at Sherwood Oaks was described as kind, attentive, and patient, particularly with residents suffering from dementia.
• Many reviewers appreciated the cleanliness and beauty of the facility, noting recent renovations that enhanced the rooms.
• The food served at Sherwood Oaks was surprisingly good and seemed more homemade than typical hospital fare.
• Residents received excellent support from the therapy staff, helping them make significant progress in their recovery.
• Management and nursing staff were consistently praised for their compassion and dedication to providing care to patients.
• Visitors felt welcomed by smiling faces and positive energy throughout the facility.
• A caregiver expressed gratitude for how well their loved one was taken care of during their stay, highlighting creative solutions used by staff to ensure medication compliance.

Cons

• There was consistently a lack of response to call buttons, with some patients waiting for hours without assistance.
• Staff members frequently complained about being short-staffed, leading to inadequate care and attention.
• Patients were often left in discomfort due to delayed medication delivery and poor communication regarding their needs and progress.
• Residents were sometimes found showered with their diapers still on due to staff reluctance to assist properly.
• Patients expressed feelings of neglect, with reports of screaming patients being ignored and left in distress.
• The facility was criticized for over-medication and failure to change soiled undergarments, contributing to health issues like UTIs.
• The overall experience at Sherwood Oaks was described as a disaster compared to other facilities, highlighting serious operational failures.

Review

The experiences shared by families regarding Sherwood Oaks reveal a complex and often conflicting picture of care at the facility. While some reviews highlight warm interactions with staff and commendable renovations that improve the environment, others describe alarming deficiencies in response times, medication management, and overall patient care. This disparity underscores the importance of understanding both sides of the narrative when considering placement for loved ones in need of rehabilitation or long-term care.

Several reviewers noted positive aspects of Sherwood Oaks, particularly praising its physical therapy services. One family member recounted how their loved one made significant strides from being unable to walk to using a walker with help, thanks to the dedicated therapy team. The physical therapists were described as "wonderful" and going "above and beyond," showcasing a commitment to improving patients' mobility and quality of life. Additionally, the facility's aesthetic appeal was mentioned positively; several reviews pointed out that the rooms are well-lit and clean due to recent renovations.

Food quality also received mixed reviews but leaned toward positive feedback in multiple instances. Families expressed surprise at the homemade taste of meals served at Sherwood Oaks compared to stereotypical hospital fare. For instance, one reviewer praised the kitchen staff’s creativity in administering medication by crushing pills into food—a thoughtful approach catering specifically to residents who might struggle with traditional methods of taking medicine.

Despite these commendations, serious issues regarding staffing levels were raised consistently across numerous reviews. Many caregivers reported frustrations related to inadequate staff presence during critical times. Multiple instances were highlighted where call buttons went unanswered for extended periods—one individual waited two hours for assistance—leading to severe discomfort and even risky situations such as falling out of bed. Reports of residents receiving medications late or not at all compounded worries about neglectful practices within the facility, raising questions about whether adequate oversight was maintained.

Moreover, specific tragic accounts drew attention to persistent problems that could arise from poor care practices. One reviewer cited their sister suffering painful urinary tract infections caused by remaining in soiled undergarments for an unacceptable length of time—a dire consequence stemming from understaffing or potentially careless attitudes towards hygiene protocols. Such narratives underline an urgent necessity for improvement in caregiving standards if facilities hope to provide genuine support rather than exacerbating health issues.

In contrast, other family members foregrounded their satisfaction with caring nursing staff who offered support that felt compassionate and attentive while managing dementia-related challenges among patients. They emphasized that open communication channels fostered a sense of security regarding their loved ones’ wellbeing—a stark distinction from negative experiences experienced elsewhere within Sherwood Oaks' walls.

Ultimately, these dichotomous accounts serve as cautionary tales when evaluating elder care facilities like Sherwood Oaks. The contrasting perspectives illustrate varying degrees of success in implementing effective patient-centered care amidst what many identified as systemic challenges tied primarily to staffing shortages and operational inefficiencies—issues that require immediate address if any meaningful change is desired for future residents seeking reassurance when placing loved ones into care facilities designed for healing recovery.

This area of Thousand Oaks, California offers a variety of amenities and services that cater to seniors looking for convenience and ease of access. With several physicians, pharmacies, and hospitals within close proximity, residents can easily access healthcare services as needed. Additionally, there are cafes, restaurants, and parks nearby for leisurely activities and socializing with friends. Places of worship provide spiritual support, while theaters offer entertainment options. The neighborhood also features a mix of local businesses and national chains, catering to different preferences. Overall, this part of Thousand Oaks provides a well-rounded community for seniors seeking a comfortable and accessible living environment.

Physicians

• AFP Health (0.1 miles)
• Brain Performance Center (0.5 miles)
• UCLA Health Westlake Village Primary & Specialty Care (0.5 miles)
• Brian D. Rudin M.D. (0.5 miles)
• Michael R. Schwartz MD (0.5 miles)
• WellnessMart, MD (0.6 miles)
• State of Mind Wellness Center (0.8 miles)

Cafes

• Starbucks (0.4 miles)
• Starbucks (1.4 miles)
• Starbucks (2.4 miles)
• Tifa Chocolate & Gelato (2.8 miles)
• Lazy Dog Cafe (2.9 miles)
• Starbucks (3.2 miles)
• Starbucks (4.6 miles)

Restaurants

• McDonald's (0.8 miles)
• Brent's Delicatessen & Restaurant (1.2 miles)
• Shake Shack (1.2 miles)
• Namaste Spiceland (1.7 miles)
• Zin Bistro Americana (2 miles)
• tarantula Hill Brewing Company (2.1 miles)
• Chick-Fil-A (2.5 miles)

Pharmacies

• Rite Aid (0.8 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.4 miles)
• Kramer's Pharmacy (4.3 miles)

Hospitals

• Westlake Surgical Center (0.9 miles)
• Thousand Oaks Surgical Hospital (1.8 miles)
• Koveos, Efthimios DDS (3.8 miles)
• Los Robles Hospital Cancer Center (3.8 miles)

Places of Worship

• Calvary Community Church (2 miles)

Parks

• Westlake Village Community Park (2.2 miles)
• Conejo Creek South Park (2.4 miles)
• Conejo Creek Park (2.6 miles)
• Sapwi Trails Community Park (3.1 miles)
• Oak Brook Park (3.5 miles)
• Thousand Oaks Community Center and Park (4 miles)
• Circle X Ranch (6.8 miles)

Theaters

• AMC DINE-IN Thousand Oaks 14 (2.9 miles)