Vista Knoll Specialized Care Facility

Pros

• The staff at Vista Knoll is friendly, attentive, and hard-working.
• The physical therapy at the facility is state of the art and as ordered by the doctor.
• Many residents appreciate the beautiful grounds with trees and flowers at Vista Knoll.
• The food served at Vista Knoll is delicious.
• Some residents enjoy listening to music outside and sitting under the trees on the grounds.
• The CNA's at Vista Knoll take an interest in each patient and provide excellent care.
• The social worker at Vista Knoll helped a family navigate insurance and technical issues.
• The nursing staff noticed medication mistakes made by a hospital and helped rectify them.

Cons

• The food is terrible.
• The staff does not acknowledge you and is too busy gossiping amongst themselves.
• Caregivers do not answer patient call lights and take a long time to fulfill requests.
• There are reports of bed bug bites and other safety violations.
• The nursing staff, especially management, is described as horrible.
• Some residents were left outside and ignored when they asked to go inside.
• There have been incidents with residents that the staff did not inform their families about.
• The rates at Vista Knoll are higher than average.
• The living environment is described as institutional and lacking in emotional comfort.

Review

Vista Knoll Specialized Care Facility has received a mix of positive and negative reviews from individuals who have had their loved ones stay at the facility. While some reviewers praised the friendly and attentive staff, state-of-the-art physical therapy, and delicious food, others raised concerns about the quality of care and treatment provided.

One reviewer regretted transferring their highly esteemed mother, an Army veteran and university dean, to Vista Knoll. They highlighted issues such as staff gossiping amongst themselves, caregivers eating off patients' dinner plates, delayed response to patient call lights, and inadequate attention to fluid restrictions. Additionally, their mother experienced emotional distress during a brief absence from the facility, as well as being bitten by bed bugs. The reviewer expressed their intention to contact an attorney and reported the facility to the state for investigation.

Another reviewer shared their dissatisfaction with Vista Knoll over a three-day stay for their relative. They complained about a lack of water availability, insufficient heating leading to the need for heavy sweaters, failure to provide prescribed pain medication or only providing half-doses, difficult access due to locked doors requiring physical keys, and neglect of other residents left outside without assistance. This reviewer believed that these issues posed fire hazards and called for immediate closure of the facility.

In contrast to these negative experiences, another reviewer described Vista Knoll as the best place they had seen while caring for four elderly relatives over eight years. They commended the friendly and hard-working staff members who showed genuine interest in each patient's well-being. The social worker was particularly helpful in navigating insurance and technical matters. Physical therapy was praised as state-of-the-art and tailored to individual needs. The reviewer's father-in-law reportedly experienced significant improvement in his health during his stay at Vista Knoll.

One satisfied resident appreciated Vista Knoll's beautiful grounds adorned with trees and flowers where they could enjoy sitting outside in their wheelchair listening to music. However, they did express some concerns about younger staff members who sometimes engaged in unprofessional behavior, such as standing around and discussing personal matters after assisting residents. Overall, this resident found the physical therapy excellent and the food delicious.

On the other hand, a reviewer had filed a complaint with the state concerning their mother's two falls while at Vista Knoll, emphasizing her high risk for falling. They also criticized the facility's failure to recognize her shortness of breath as a sign for higher-level care, insisting on her transfer to the hospital where she was admitted to ICU.

In conclusion, Vista Knoll Specialized Care Facility has garnered mixed reviews from individuals who have had loved ones stay there. While some reviewers praised aspects such as friendly staff, state-of-the-art physical therapy, and delicious food, others raised concerns about neglectful and unprofessional behavior, delays in providing necessary care and medication, cleanliness issues, and inadequate attention to patients' needs. The facility's physical environment was described as institutional rather than home-like. These reviews highlight both positive experiences and areas for improvement at Vista Knoll.

Physicians

• Scripps Coastal Medical Center Vista (0.3 miles)
• North County Gastroenterology Medical Group (0.3 miles)
• Goldberg Barry MD (0.3 miles)
• Heart Care Associates (0.4 miles)
• Allergy & Immunology Medical Group (0.4 miles)
• Morris Eye Group (0.4 miles)
• Ent Associates Medical Group (0.4 miles)

Hospitals

• North Coast Surgery Center (0.4 miles)
• Tri-City Medical Center Registration (0.5 miles)
• Tri-City Medical Center (0.5 miles)
• Eye Surgery Associates (1.5 miles)
• Rady Children's Hospital (2.3 miles)
• Optum - Carlsbad State (4 miles)

Restaurants

• Wendy's (0.9 miles)
• Chick-Fil-A (1 miles)
• Valerie's Taco Shop (2 miles)
• Sonic Drive-In (2.6 miles)
• Islands Restaurants The Shoppes At Carlsbad (2.6 miles)
• Dave & Buster's (2.6 miles)
• Best Pizza & Brew (2.6 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.4 miles)
• Carlsbad Neighborhood Pharmacy (2.5 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)

Cafes

• The Coffee Bean and Tea Leaf (2.4 miles)
• Panera Bread (2.4 miles)
• Starbucks (2.4 miles)
• Panera Bread (2.6 miles)
• Starbucks (4 miles)
• Starbucks (4.2 miles)
• Beach Break Cafe (4.5 miles)

Transportation

• Melrose Sprinter Station (2.5 miles)
• Vista Transit Center (2.5 miles)
• McClellan-Palomar Airport (CLD) (4.6 miles)

Theaters

• Cinépolis Vista (2.5 miles)

Parks

• Vista Sports Park (2.8 miles)
• Holiday Park (3.7 miles)
• Guajome Regional Park (3.8 miles)
• Marlado Highlands Park (4.5 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (3.6 miles)