Thousand Oaks Post Acute in Thousand Oaks, CA

Pros

• The staff at Thousand Oaks Post Acute are exceptional and attentive.
• The facility is clean, well-maintained, and welcoming.
• The therapy team is outstanding and helps residents make great progress.
• The dietary department provides varied, tasty meals and respects residents' preferences.
• The courtyard is tranquil and pleasant, offering fresh air and sunshine.
• The nursing staff and CNAs show compassion and treat residents with dignity and respect.
• Families appreciate clear communication and involvement in care plans.
• The environment is caring, safe, and conducive to healing and rehabilitation.
• The staff go above and beyond to support residents and families.
• The facility provides engaging activities and events that keep residents involved.
• It's regarded as one of the best facilities in Thousand Oaks.
• Admissions and reception staff are professional and helpful.

Cons

• The facility was disgusting; patients roamed the halls, it was filthy, staff were hard to reach, and the patient developed bed sores and pain.
• The staff promised extensive physical therapy but did not deliver; CNAs were described as terrible and cleanliness was poor.
• The place is a disgrace.
• The facility is run down and understaffed, with a useless call button and no timely responses from staff.
• There was horrible communication and patient care; the mother fell three times due to staff not responding or staying with her.
• The patient was left in bed for long stretches, with delays in providing needed equipment and arrangements.
• Items frequently went missing or were stolen from residents, including a television and clothing.
• There were concerns about medication errors and denial of water for patients.

Review

Thousand Oaks Post Acute is best suited for families seeking a practical, goal-driven rehab path for a loved one who intends to return home. The community shines when a resident needs aggressive physical and occupational therapy, a clear care plan, and a supportive environment that fosters recovery. The strongest fit is for seniors who value a proactive therapy team, transparent progress updates, and a setting that feels calm and clean. For post-surgical recoveries such as hip or knee repairs, or recent hospital discharges requiring structured rehab, TOPA's combination of therapy, meals, and social activity provides a compelling bridge back to independence.

However, alternatives should be on the table for those prioritizing long-term custodial care or near-constant medical oversight. Several reviews flag inconsistent communication, slow responses to call lights, and uneven attention from aides - issues that can become significant when a loved one requires steady, unambiguous monitoring. The facility's age and a few highly negative accounts also surface in feedback, including accusations of neglect or safety lapses in isolated cases. For families with a history of poor experiences in skilled nursing or with residents who need continuous, around-the-clock supervision, exploring other options may be prudent.

On the upside, the strongest credits go to the people and the therapy program. The therapy department earns repeated praise for skill and dedication, with cases where therapists deliver frequent sessions and coordinate closely with nursing and OT staff. Clean, pleasant surroundings - especially the courtyard - contribute to a sense of safety and well-being. Families consistently note attentive nurses, compassionate CNAs, and proactive social workers who help tailor care plans, coordinate visits, and communicate progress. The food gets favorable mention for variety and taste, and staff members across departments work to create an atmosphere that feels respectful and engaged.

Yet, real concerns persist in a subset of reviews. Some families describe slow or incomplete responses to call bells, administrative hiccups around admissions and discharges, and lapses in escalating concerns when symptoms arise. Instances of perceived neglect, miscommunication about medications, or safety incidents remind that TOPA is not a brand-new campus and that infrastructure and process gaps can appear. A few reviews recount missing belongings or other logistics challenges, underscoring the need for vigilant oversight by families. These are not universal experiences, but they are meaningful enough to factor into any decision.

Despite the caveats, the pros align well for residents focused on rehabilitation and a timely return to independent living. When rehab is the primary objective, TOPA's clinicians, nurses, and care coordinators craft a coherent path toward discharge. The support network - social workers, activities staff, and therapists - helps sustain motivation and morale during recovery, reducing frustration and accelerating progress. For families weighing long-term care versus short-term recovery, that clarity of purpose matters: if the goal is a successful, home-bound transition, the strengths here often outweigh the occasional shortcomings.

Decision-making should center on the specific care trajectory and the family's tolerance for risk around safety and communication. Prospective entrants should request a detailed rehabilitation plan, current staffing ratios by shift, and the latest quality metrics; tour the courtyard and dining areas to sense the daily rhythm; and meet the director of nursing and social workers to gauge responsiveness firsthand. If rapid, goal-driven therapy, a bright, well-maintained environment, and consistently attentive staff are the top criteria, Thousand Oaks Post Acute stands out as a practical, experienced option. If steady, high-touch safety oversight or a uniformly seamless experience across shifts is essential, it may be wise to explore alternatives before deciding.

Cafes

• Starbucks (0.3 miles)
• Starbucks (2.2 miles)
• Starbucks (2.4 miles)
• Lazy Dog Cafe (2.6 miles)
• Starbucks (3 miles)
• Starbucks (4.4 miles)
• Starbucks (5.9 miles)

Parks

• Thousand Oaks Community Center and Park (0.4 miles)
• Conejo Creek Park (1.9 miles)
• Oak Brook Park (1.9 miles)
• Conejo Creek South Park (2 miles)
• Sapwi Trails Community Park (2.9 miles)
• Westlake Village Community Park (6.1 miles)
• Dos Vientos Community Park (6.8 miles)

Physicians

• Weight First (0.5 miles)
• Ventura Orthopedics - Thousand Oaks (0.8 miles)
• Dr Eugene S. Ahn (0.8 miles)
• Gastroenterology Center of Thousand Oaks (0.8 miles)
• Los Robles Conejo MRI Center (0.9 miles)
• Kumar Vijay MD (0.9 miles)
• Lakeside Community Health Care: Singh Juhee L MD (1.5 miles)

Hospitals

• Los Robles Hospital Cancer Center (0.9 miles)
• Koveos, Efthimios DDS (0.9 miles)
• Thousand Oaks Surgical Hospital (3.1 miles)
• Westlake Surgical Center (5.2 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.9 miles)
• Rite Aid (3.1 miles)
• CVS Pharmacy (3.7 miles)
• Medicine Shoppe (3.7 miles)

Restaurants

• Taco Bell (2.1 miles)
• Chick-Fil-A (2.4 miles)
• The Cheesecake Factory (2.5 miles)
• tarantula Hill Brewing Company (2.8 miles)
• Namaste Spiceland (2.8 miles)
• Del Taco (2.9 miles)
• In-N-Out Burger (3.3 miles)

Theaters

• AMC DINE-IN Thousand Oaks 14 (2.6 miles)

Places of Worship

• Calvary Community Church (6.1 miles)