Thousand Oaks Post Acute

Pros

• The staff are amazing at Thousand Oaks Post Acute.
• The facility is very clean and welcoming.
• The physical therapists provide twice-daily sessions to support healing.
• The rehab team helps residents make great progress with patience and respect.
• The food is varied and well-liked by residents.
• Communication with families is excellent.
• The courtyard is tranquil and a pleasant place to enjoy fresh air.
• The nurses and CNAs demonstrate dedication, compassion, and dignity toward residents.
• The social workers and activities staff engage residents with meaningful events.
• The admissions and reception processes are smooth and professional.
• The staff go above and beyond to support families and patients.
• The environment feels positive, caring, and safe for patients.

Cons

• One reviewer described the facility as disgusting and filthy, with patients roaming and staff hard to reach, noting her ex-husband had bed sores and was in pain.
• Another reviewer stated the place smells, they don't clean, and CNAs are terrible.
• A reviewer claimed the facility promised extensive physical therapy but lied.
• A reviewer argued there was negligence, saying caregivers did not notice how ill their father was and he died.
• A reviewer reported theft of a resident's phone and loss of glasses, leaving him legally blind.
• A reviewer described a nurse as annoyed and curt with family questions.

Review

Thousand Oaks Post Acute comes through in many reviews as a place that feels clean, welcoming, and run by a large, attentive team. Multiple voices emphasize that the facility is well cared for, with a steady stream of staff to assist residents. Families repeatedly note the physical environment - bright, with a tranquil courtyard, sunshine in the rooms, and easy access to outdoor spaces - which helps create a calm, home-like atmosphere. Several reviewers even point out thoughtful touches, like outside machines stocked with diet drinks, a feature that speaks to everyday attention to comfort and convenience.

A central theme across the messages is the quality of rehabilitation and daily care. The therapy department earns particularly strong praise. Reviewers describe physical therapists who work with patients twice daily, along with occupational therapy, and they commend therapists who are patient, skilled, and effective at helping their loved ones regain function. Names crop up repeatedly - Cesar, Barbara, Dean, Teresa among the CNAs; Bryan and Noa in physical therapy; and a variety of therapists and support staff - highlighting personal connections that made a difference in progress and motivation. The care plans themselves are noted as well-communicated, with families feeling informed and involved in the rehabilitation journey.

Staff dedication also shines through in many testimonials. Comments celebrate nurses, CNAs, social workers, and administrators who go above and beyond to support residents and their families. Specific team members - the social workers Soledad, Mary, and Ana; the leadership presence of Jane Nepomuceno, the director of nursing; and Chelsea in business development - are singled out for their kindness, responsiveness, and efforts to help families feel included in daily activities, celebrations, and care planning. The dietary team is described as attentive too, with staff making an effort to offer varied, tasty meals and accommodate individual preferences. The overall impression is of a well-coordinated, compassionate team that treats residents with dignity and respect.

The physical and social environment contributes greatly to the positive experiences. Reviewers describe a state-of-the-art facility with a serene court yard, pleasant decor, and well-maintained common areas. The setting is not just aesthetic; it supports meaningful interactions and engagement, with families enjoying outdoor breezes and the chance to socialize with residents in a peaceful, sunny space. Easy check-in procedures, the presence of name tags and photos, and an accessible layout are noted as practical advantages that help visitors feel welcome and at ease from the moment they arrive.

Family members often frame their comments around specific stories of care and progress. One account centers on an active, younger-spirited father who had three broken leg fractures and who remained engaged in his own healing while receiving twice-daily therapy. The reviewer emphasizes how the team's dedication - especially the therapists and the daily routines - enabled him to progress and stay hopeful about returning home. Another story highlights a grandmother whose rehab was marked by patience, clear communication, and steady progress, with the family expressing gratitude for the compassionate treatment she received. These narratives underscore the facility's ability to support healing, communication, and involvement for loved ones during a challenging time.

Not all reviews align with the overwhelmingly positive tone, and a few reflect serious concerns. One reviewer recounts a deeply troubling experience involving neglect and distress, describing aggressive deterioration in a loved one's condition and alleging insufficient monitoring and responsiveness. This account emphasizes the human stakes involved in skilled nursing care and the impact of perceived negligence, urging reflection and accountability. Additional written statements recount experiences at other facilities that were marked by unacceptable conditions - disorganization, cleanliness issues, or inadequate communication - which are cited to illustrate that not every patient's experience is the same, and that families' expectations and needs must be met consistently.

Amid the varied experiences, several explicit expressions of gratitude stand out. Families thank specific staff members for their care, noting how quickly issues were addressed, how well staff listened, and how attentive and warm the caregiving environment could feel. A string of thanks goes to individuals across departments - from admissions and dietary staff to therapists, nurses, and maintenance - recognizing the roles they played in making stays smoother, more comfortable, and more hopeful. In one particularly touching note, the family thanks members who provided emotional support during a stressful period and acknowledges transportation and home-care assistance designed to ease ongoing needs after discharge.

Overall, Thousand Oaks Post Acute emerges as a facility that many families associate with care, competence, and a welcoming atmosphere. The most consistent praise centers on a dedicated, professional staff; robust rehabilitation and therapy services; clean, well-kept surroundings; and an environment that feels safe and engaging for residents. The reviews also remind readers that experiences can vary, underscoring the importance of thorough personal visits, clear communication, and ongoing attention to patient safety and satisfaction. For families considering care needs, the collection of stories suggests a place where genuine compassion and proactive therapy are available, even as they acknowledge that no residence is perfect and that continuous improvement remains essential.

Cafes

• Starbucks (0.3 miles)
• Starbucks (2.2 miles)
• Starbucks (2.4 miles)
• Lazy Dog Cafe (2.6 miles)
• Starbucks (3 miles)
• Starbucks (4.4 miles)
• Starbucks (5.9 miles)

Parks

• Thousand Oaks Community Center and Park (0.4 miles)
• Conejo Creek Park (1.9 miles)
• Oak Brook Park (1.9 miles)
• Conejo Creek South Park (2 miles)
• Sapwi Trails Community Park (2.9 miles)
• Westlake Village Community Park (6.1 miles)
• Dos Vientos Community Park (6.8 miles)

Physicians

• Weight First (0.5 miles)
• Ventura Orthopedics - Thousand Oaks (0.8 miles)
• Dr Eugene S. Ahn (0.8 miles)
• Gastroenterology Center of Thousand Oaks (0.8 miles)
• Los Robles Conejo MRI Center (0.9 miles)
• Kumar Vijay MD (0.9 miles)
• Lakeside Community Health Care: Singh Juhee L MD (1.5 miles)

Hospitals

• Los Robles Hospital Cancer Center (0.9 miles)
• Koveos, Efthimios DDS (0.9 miles)
• Thousand Oaks Surgical Hospital (3.1 miles)
• Westlake Surgical Center (5.2 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.9 miles)
• Rite Aid (3.1 miles)
• CVS Pharmacy (3.7 miles)
• Medicine Shoppe (3.7 miles)

Restaurants

• Taco Bell (2.1 miles)
• Chick-Fil-A (2.4 miles)
• The Cheesecake Factory (2.5 miles)
• tarantula Hill Brewing Company (2.8 miles)
• Namaste Spiceland (2.8 miles)
• Del Taco (2.9 miles)
• In-N-Out Burger (3.3 miles)

Theaters

• AMC DINE-IN Thousand Oaks 14 (2.6 miles)

Places of Worship

• Calvary Community Church (6.1 miles)