Thousand Oaks Healthcare Center

Pros

• The facility is very clean and has a pleasant smell, creating a welcoming environment.
• The nurses and staff are consistently described as nice and caring.
• The outdoor grounds are appreciated, offering residents a beautiful space to walk or roll around.
• Residents are being accommodated with their needs, including dietary requirements.
• The private two-person bedroom with an en-suite bathroom provides comfort and privacy for residents.
• There are helpful amenities available to assist residents with mobility.
• Overall, the facility is recommended for its cleanliness and the quality of care provided by the employees.

Cons

• The customer service for calling residents is frustrating, with calls often going unanswered and messages not being delivered.
• Care at the facility is described as substandard, and the food is reported to be terrible.
• There are concerns about staffing shortages and the head doctor being ineffective.
• One individual noted a lack of assistance during their visit, leading them to leave without further engagement.

Review

Thousand Oaks Healthcare Center has garnered a mixed bag of reviews from families and residents alike, reflecting a variety of experiences within the facility. One aspect that stands out in several positive reviews is the cleanliness and upkeep of the center. Many have noted that the facility is well-maintained, with an inviting atmosphere characterized by pleasant scents and manicured grounds. The exterior offers beautiful outdoor spaces where residents can enjoy nature or take leisurely strolls, contributing to an overall sense of tranquility.

Equally important to the comfort of residents is the staff's approachability and kindness. Numerous commenters have praised the nurses and caregivers for their attentiveness, noting that they seem genuinely dedicated to improving the well-being of those in their care. This caring attitude plays a crucial role in fostering a welcoming environment, making it easier for loved ones to feel at ease knowing their family members are being treated with respect and compassion. The amenities offered, such as wheelchairs for mobility assistance and private bathrooms in semi-private rooms, further enhance individual comfort levels.

However, despite these positive attributes, some reviews reflect significant concerns regarding communication, particularly when it comes to contacting residents. Many family members have reported difficulties getting through via phone calls. They express frustration with the facility's inability to facilitate meaningful communication; long rings without answers are common complaints. Some residents lack phones in their rooms altogether or experience issues when they do have access to one—messages often fail to reach their intended recipients. This breakdown in communication can be especially distressing for families trying to stay connected with loved ones during rehabilitation.

Healthcare quality has also drawn some criticism among reviewers. While some rated the care provided by specific employees as caring and attentive, others expressed disappointment in what they deemed substandard overall care from medical staff. Complaints regarding insufficient staffing levels highlight potential gaps in service delivery that could affect patients’ experience significantly. The head doctor reportedly did not meet expectations either; thus leaving some family members feeling perhaps justified concerns regarding medical oversight.

When it comes to meals served at Thousand Oaks Healthcare Center, opinions vary widely among reviewers who mentioned this aspect of daily living conditions more specifically. Some families reported that while they had not sampled the food themselves, their loved ones found accommodations met their needs. Others went so far as to describe food quality as absolutely terrible—a striking contrast that highlights varying personal experiences with meal options available at the facility.

In conclusion, while Thousand Oaks Healthcare Center does possess attributes worthy of praise—such as its cleanliness, beautiful surroundings, and compassionate staff—it also faces legitimate challenges reflected through customer feedback on communication barriers and care quality inconsistencies. Despite these critiques from certain quarters about staff shortages or less-than-satisfactory meals provided during recovery stays here alongside glowing endorsements emphasizing employee dedication toward patient-centered service delivery suggest potential areas needing improvement if they aim for more consistently positive experiences across all fronts moving forward into future operations within long-term residential healthcare contexts like this one.

Cafes

• Starbucks (0.3 miles)
• Starbucks (2.2 miles)
• Starbucks (2.4 miles)
• Lazy Dog Cafe (2.6 miles)
• Starbucks (3 miles)
• Starbucks (4.4 miles)
• Starbucks (5.9 miles)

Parks

• Thousand Oaks Community Center and Park (0.4 miles)
• Conejo Creek Park (1.9 miles)
• Oak Brook Park (1.9 miles)
• Conejo Creek South Park (2 miles)
• Sapwi Trails Community Park (2.9 miles)
• Westlake Village Community Park (6.1 miles)
• Dos Vientos Community Park (6.8 miles)

Physicians

• Weight First (0.5 miles)
• Ventura Orthopedics - Thousand Oaks (0.8 miles)
• Dr Eugene S. Ahn (0.8 miles)
• Gastroenterology Center of Thousand Oaks (0.8 miles)
• Los Robles Conejo MRI Center (0.9 miles)
• Kumar Vijay MD (0.9 miles)
• Lakeside Community Health Care: Singh Juhee L MD (1.5 miles)

Hospitals

• Los Robles Hospital Cancer Center (0.9 miles)
• Koveos, Efthimios DDS (0.9 miles)
• Thousand Oaks Surgical Hospital (3.1 miles)
• Westlake Surgical Center (5.2 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.9 miles)
• Rite Aid (3.1 miles)
• CVS Pharmacy (3.7 miles)
• Medicine Shoppe (3.7 miles)

Restaurants

• Taco Bell (2.1 miles)
• Chick-Fil-A (2.4 miles)
• The Cheesecake Factory (2.5 miles)
• tarantula Hill Brewing Company (2.8 miles)
• Namaste Spiceland (2.8 miles)
• Del Taco (2.9 miles)
• In-N-Out Burger (3.3 miles)

Theaters

• AMC DINE-IN Thousand Oaks 14 (2.6 miles)

Places of Worship

• Calvary Community Church (6.1 miles)