8647 Fenwick Street, Sunland, CA 91040
For more information about senior living options: (844) 490-3973
Mathilda, the CN, was singled out for excellent care, and the physical therapy team (Jennifer, Ray, Henry, John) helped the resident regain strength by the end of the stay. The facility is clean and the staff are described as friendly and helpful. The staff are praised for their compassion and dedication, earning trust from families. New Vista is regarded by at least one reviewer as the best facility, with impressive rehabilitation and compassionate staff. Loren Melendez (social worker) and the team (Gloria RN, Juliet rehab director, Cindy dietary supervisor, Maria the activity director) were noted as very helpful. A family member expressed strong trust in New Vista and was very happy with the rehabilitation care provided.
The facility is extremely sub par. The service is horrible, with belongings repeatedly stolen and staff communication being poor. It is almost impossible to reach anyone by phone, and calls are frequently hung up. Toilets are constantly clogged and not promptly repaired. Staff allegedly neglect medical needs, mismanage dressings and medications, and forget to feed patients. Cleaning and infection control are inadequate, contributing to C. diff risk. The building feels dirty and gloomy, with a sense of neglect. The staff appears short-staffed and not attentive to residents' well-being.A long string of experiences comes from this nursing facility, presenting a complex picture: some residents and families praise dedicated staff, effective therapy, and a generally clean environment, while others push back against communication gaps, maintenance delays, and what they perceive as weaker management. The reviews weave together anecdotes from different families and patients, painting a landscape where compassion and capability often exist alongside frustration and safety concerns. Several accounts highlight that the care and rehabilitation teams can be genuinely helpful, while others point to recurring problems that undermine confidence in the facility's administration and daily operations.
A recurring thread is difficulty getting timely communication. Visitors report being shuffled between the front desk and nursing stations, sometimes waiting on hold for long stretches, and feeling that messages don't reliably reach the person they're trying to reach. One reviewer described repeatedly calling the front desk to speak with a friend and feeling brushed off after the initial greeting, with no clear message delivery to the intended nurse. Another says that crucial updates from physicians or care teams never arrive, leaving them in the dark about a loved one's status. This communication gap appears to magnify concerns about care quality, especially when a family member is trying to coordinate medical decisions from afar.
Medical episodes and infection control concerns also surface in several reviews. One account describes a mom who developed stomach pain and was treated elsewhere for a urinary tract infection that required an IV, with a challenging discharge pattern and unresolved symptoms that eventually led to a diagnosis of C. diff after transfer to another hospital. The reporting of C. diff symptoms - diarrhea, belly pain, fever - and the emphasis on proper infection control practices underscores family anxiety about how infections are detected and contained in the facility. Relatedly, there are pointed critiques about laundry and cleaning practices when caring for patients with contagious conditions, suggesting that towels are not patient-specific and that laundry disinfection protocols may need reinforcement. These details reflect deeper worries about how well the facility protects vulnerable residents from contagious infections.
Despite the criticisms, there are many commendations for staff who provide direct, hands-on care. Several reviewers name particular staff members who made a positive impact: a CN named Mathilda and the therapy team consisting of Jennifer, Ray, Henry, John, and others are repeatedly cited for their engagement and effectiveness in rehabilitation. One former patient notes that the best aspects of the stay were these compassionate caregivers and the relentless focus on rehabilitation. Another family highlights Loren, a social worker, and Juliet, a rehab director, along with a dietary supervisor, praising the coordinated support they received during a loved one's admission. In those passages, the facility shines as a place where people feel seen, supported, and invested in recovery.
The overall atmosphere of care is sometimes described as clean and well-maintained, with mentions of a lack of odor and a general sense that the staff are trying to do their jobs well. A few reviewers who spent extended time there describe positive experiences with the rehabilitation program, noting that their loved ones improved and that the nursing staff made efforts to foster dignity and comfort. Yet, even among these brighter assessments, there are caveats about ongoing systemic issues, including the need for better communication with families, more consistent feedback from physicians, and assurance that every resident's belongings stay secure. Reports of theft or misplaced items, with some blaming staff and others attributing the problem to the complex environment of a busy facility, contribute to a lingering sense of unease for some families.
Maintenance and day-to-day operations also draw mixed reactions. A reviewer recounts a day-by-day frustration with a clogged toilet and shared restrooms, feeling that repairs were slow and communication about delays was lacking. In another instance, a quick follow-up after a negative post shows that the issue was resolved promptly, but the initial delay underscored how even small inconveniences can color overall impressions. Meanwhile, positive notes about easy parking and supportive, approachable staff at various points reinforce the sense that the facility has the capacity to be well-run when attention is aligned across departments.
In sum, the facility presents a nuanced portrait. For some families, New Vista represents a place of genuine care, effective rehabilitation, and staff who treat patients with kindness and professionalism. For others, the experience is marred by communication hurdles, concerns about infection control practices, security of personal belongings, and gaps in management that make coordination with the facility feel frustrating and risky. The best chance for a positive outcome seems to hinge on the specific care team and the extent to which leadership can translate front-line competence into consistently reliable processes - clear communication, timely maintenance, robust housekeeping, and transparent updates to families about residents' status and treatment plans.
121 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Burbank-Glendale-Pasadena (5 miles away) Los Angeles International (23 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.New Vista Nursing and Rehabilitation Center in Sunland, CA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The facility provides a warm and inviting environment with fully furnished accommodations, private bathrooms, and beautiful outdoor spaces for relaxation and enjoyment.
Residents can take advantage of various amenities including a beauty salon for personal grooming needs, cable or satellite TV for entertainment, a computer center for staying connected, and a gaming room for leisure activities. The dining experience at New Vista is exceptional with restaurant-style dining, where delicious meals are prepared and served by the expert culinary team. Special dietary restrictions can also be accommodated.
For the convenience of residents, the community offers transportation arrangement services both within the community as well as to doctors' appointments. Move-in coordination is provided to ensure a seamless transition. Housekeeping services help maintain cleanliness and tidiness in living spaces.
In terms of care services, New Vista ensures 24-hour call system availability and supervision to meet any emergency needs that may arise. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained staff members. Medication management is also available to ensure proper administration of medications.
To promote overall wellness, New Vista offers fitness programs in its onsite fitness room as well as organized daily activities that cater to individual interests. Planned day trips provide opportunities for exploration beyond the community's grounds. Additionally, resident-run activities allow seniors to actively participate in creating an engaging social environment.
Conveniently located near cafes, pharmacies, restaurants, and transportation options in the Sunland area, residents have easy access to nearby amenities and services which further enhance their quality of life.
With its comprehensive range of amenities and care services designed to meet individual needs while fostering a sense of community engagement, New Vista Nursing and Rehabilitation Center is an ideal choice for those seeking assisted living options in Sunland, CA.
New Vista Nursing And Rehabilitation Center is located at 8647 Fenwick Street, Sunland, CA 91040 in Los Angeles County, California
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