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1.9 from 120 reviews
5 stars
25
4 stars
2
3 stars
0
2 stars
5
1 stars
88
Overall Review of Pacifica Hospital Of The Valley
caveat24 reviews mention this
Cleanliness problems come up often
Several reviewers describe the facility as dirty or unsanitary during their stay.
A recurring complaint is that the hospital does not feel clean, with mentions of unpleasant smells, dirty waiting areas, and visible grime in patient spaces. Some reviewers also describe unsanitary bathroom conditions and concerns about cleanliness between patients. Even when a few people praise individual staff, these cleanliness issues are still described as a consistent problem.
caveat26 reviews mention this
Waiting and communication frustrate people
Many reviewers say they waited a long time or struggled to get clear answers.
Multiple reviews mention long delays in the emergency room and trouble getting updates or information. Some people describe having to wait hours for a doctor, discharge papers, or prescriptions, and a few report that staff did not explain test results or next steps. Several comments also raise concerns about phone access, calls being unanswered, and staff seeming disorganized.
caveat28 reviews mention this
Mental health unit experiences split hard
Reviews about mental health care range from supportive to extremely negative.
Some reviewers describe the mental health setting as frightening or harmful, including accounts of neglect during crises, poor supervision, and being treated in ways they found dehumanizing. Others, however, describe the staff and doctors as kind and helpful for mental health needs, and say they received helpful discharge support. Because the accounts vary so widely, mental health experiences appear to be a major point of contention across reviews.
common22 reviews mention this
Some nurses and doctors are praised
A number of reviewers highlight caring, professional staffâespecially individual nurses.
A recurring positive theme is that some nurses and doctors show professionalism, responsiveness, and compassion, with several reviewers specifically naming people or thanking teams for emergency response. Some families also describe staff working hard after transfers to ICU or higher levels of care. While negative reviews exist as well, the strongest praise in the feedback consistently points to individual staff members who felt attentive.
common2 reviews mention this
Dining and diet supports are offered
The community supports special dietary needs and offers meal planning for them.
Diet support shows up in the amenities and care services as meal preparation and service tailored to special dietary restrictions, including diabetes-related diet support. A small number of reviews also mention meals being provided, reinforcing that food service matters to residents and families. Overall, dietary support appears as a defined offering rather than just a side note.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
98 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Burbank-Glendale-Pasadena (3 miles away)
Los Angeles International (21 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
CVS Pharmacy (1.1 miles)
CVS Pharmacy (2.6 miles)
Walgreens (3 miles)
Rite Aid (3.2 miles)
CVS Pharmacy (3.8 miles)
Rite Aid (3.9 miles)
Walgreens (4 miles)
Parks
Playground (2.1 miles)
Van Nuys Sherman Oaks Park (6.1 miles)
Lake Balboa Park (7.1 miles)
Fryman Canyon Park (7.4 miles)
Coldwater Canyon Park (7.7 miles)
Encino Bike Path (8 miles)
O'Melveny Park (8 miles)
Hospitals
Kaiser Permanente Emergency (2.5 miles)
Tebi, Sina Dr - Providence Holy Cross Medical Center Diabetes Education (4.6 miles)
Veterans Administration (4.9 miles)
Rinaldi Convalescent Hospital (6.2 miles)
Olive View Ucla Medical Center (6.8 miles)
Providence St Joseph Medical Center (7 miles)
Restaurants
Wendy's (3.4 miles)
McDonald's (4.1 miles)
McDonald's (4.6 miles)
Wendy's (5.2 miles)
Porto's Bakery & Cafe (5.8 miles)
Taco Bell (5.9 miles)
Castaway (5.9 miles)
Physicians
Mid-Valley Comprehensive Health Center (3.8 miles)
Southern California Orthopedic Institute (4.9 miles)
Places of Worship
Immanuel Bible Church (3.9 miles)
St Michael & All Angels (7.2 miles)
Transportation
Baggage Claim (3.9 miles)
Burbank Airport Ride Share Pick Up (3.9 miles)
Hollywood Burbank Airport (BUR) (3.9 miles)
Terminal A (4 miles)
North Hollywood Metro Station (5.1 miles)
Van Nuys FlyAway Bus Terminal to LAX (5.4 miles)
Van Nuys Airport (VNY) (6.1 miles)
Cafes
Starbucks (4.9 miles)
Starbucks (5.8 miles)
Starbucks (6.1 miles)
Starbucks (6.5 miles)
Starbucks (6.6 miles)
Starbucks (6.9 miles)
Starbucks (7.7 miles)
Theaters
AMC Burbank 16 (6.3 miles)
Regal Sherman Oaks Galleria (7.2 miles)
Universal Cinema AMC at CityWalk Hollywood (7.6 miles)
Pacifica Hospital Of The Valley on seniors.fyi includes 12 photos including images showing healthcare, interior, television, parking, palm trees, nurse, bedroom, bathroom, and more.
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