Pacifica Hospital Of The Valley

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  • Interior

    A glimpse into a hospital room showing the floor and some medical equipment.

  • Building

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  • Bedroom

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  • Trees

    A three-story apartment building with a parking lot and palm trees in front.

  • Television

    A view of a hospital waiting room featuring a wall-mounted TV, chairs, and a clock.

  • Waiting Area

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  • Healthcare

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Pacifica Hospital Of The Valley

9449 San Fernando Road, Sun Valley, CA 91352

For more information about senior living options: (844) 490-3973

1.7 from 100 reviews
5 stars
16
4 stars
2
3 stars
0
2 stars
4
1 stars
78

Skilled Nursing Facility

Overall Review of Pacifica Hospital Of The Valley

Pros

  • pro The ER staff were attentive and friendly, and they didn't have to wait long.
  • pro One reviewer would highly recommend going there in emergencies.
  • pro Minerva was described as a wonderful nurse.
  • pro Good employees were mentioned in at least one review.
  • pro In at least one visit, patients were seen promptly, given care (including imaging), and staff kept the family calm.
  • pro The ER coordination was praised for arranging transfers to a hospital with a pediatrician when needed.

Cons

  • pro The hospital is described as disgusting, dangerous, and a death trap.
  • pro It is labeled as one of the oldest and worst hospitals in the San Fernando Valley.
  • pro Patients report hours-long ER waits with little or no care.
  • pro The facility is described as dirty and unsanitary, with feces on walls and bedbugs.
  • pro There are claims of misdiagnosis, such as kidney stones being mistaken for constipation.
  • pro Staff are described as uncaring and treating patients like dollars rather than people.
  • pro Patient privacy and safety are reported to be poor, with unsafe and disorganized conditions.
  • pro Several reviewers urge others to seek second opinions and to avoid the hospital.

Review

Across numerous accounts, Pacifica Hospital of the Valley in the San Fernando Valley is portrayed as a place where patients and families repeatedly encounter long waits, questionable medical decisions, and troubling conditions that range from neglected privacy to potentially unsafe environments. The sentiment is overwhelmingly negative, with many reviewers urging others to consider alternative options and to seek second opinions when possible. A recurring thread is that what patients expected to be swift, competent emergency care often devolves into confusion, frustration, or in some cases alarming misjudgments about serious symptoms.

Several reviews describe alarming medical misjudgments that had real consequences. One family recalls a young man who woke with intolerable lower-back pain and was taken to the hospital by ambulance. According to their account, the initial evaluation involved an X-ray and an injection intended to ease pain, but the patient was discharged without further questions or evidence of a thorough examination. Only later, at a different hospital in Mission Hills, was the true issue identified as kidney stones, accompanied by dehydration that required IV fluids and morphine to control the pain. The contrast between the two experiences is stark: what appeared to be a straightforward dismissal at Pacifica gave way to a precise diagnosis and effective treatment once therapy resumed elsewhere. Several reviewers frame this as dangerous and unacceptable malpractice, underscoring the danger of relying on a single, insufficient assessment in urgent situations.

Descriptions of the hospital's physical state and sanitary conditions are consistently unflattering. Posts speak of an old, rundown building with equipment that many readers find outdated and poorly maintained. The atmosphere is depicted as dirty and unclean, with references to feces smeared on a bathroom wall and bedbugs in the lobby, all within a setting where patients are treated in public spaces like the lobby or triage areas. The severity of the environment compounds frustrations about care, with several accounts emphasizing the lack of privacy and the constant struggle to find a private space to discuss concerns or undergo tests. The impression left by these observations is that the facility's infrastructure is failing to meet basic standards of hospital cleanliness and safety.

Waiting times and the handling of admissions emerge as another major point of contention. Critics describe being left to wait for hours without clear explanations or timely access to doctors, sometimes during emergencies or for routine admissions. One reviewer recounts a five-hour wait with a parent and patient, followed by a lingering sense that the hospital had little regard for patients' time or comfort. Complaints about the logistics of care - such as long delays, disorganized triage, and repeated indications that there were few doctors on site - appear frequently, painting a picture of a system overwhelmed by demand and under-resourced in critical ways.

Professional conduct and staff behavior are a source of mixed experiences, though the prevailing view skews negative. Several accounts recount moments of perceived negligence or insensitivity: a nurse allegedly moving an infusion machine with her feet while leaving a patient's sweater on the floor, a lack of visible badges on staff, and observations of non-staff individuals moving through spaces that should be restricted to hospital personnel. There are also claims of verbal disrespect or a sense that patients are not treated with empathy, compassion, or appropriate privacy. Yet a small number of reviews offer a different note, stating that on five ER visits the staff were attentive and not overly burdensome in terms of waiting, suggesting that experiences may vary considerably from day to day or from person to person.

Allegations of inappropriate behavior and concerns about security contribute a troubling layer to the narrative. One reviewer describes witnessing potential misconduct involving a nurse and a man in plain clothes who did not appear to be hospital staff, suggesting impropriety and a lack of accountability. The poster urges others to check cameras and to take such reports seriously, even as these claims remain unverified in the public sphere. These anecdotes fuel a broader sense of mistrust and fear about what might be happening behind closed doors in a facility already struggling with reputational damage.

Despite the overwhelming emphasis on negative experiences, there are outliers that remind readers not every visit is uniformly devastating. A handful of reviewers acknowledge positive aspects, such as moments when emergency staff were described as attentive and helpful, or when urgent needs - like arranging for pediatric involvement or connecting with other hospitals - were fulfilled promptly in specific instances. Another account praises a hospital that delivered care and even performed an MRI for a small child who needed it, indicating that not all experiences are uniformly grim. These instances, while less frequent, illustrate that patient outcomes can differ dramatically depending on the particular team, time, and severity of the case.

Taken together, the collection of experiences paints a troubling portrait of Pacifica Hospital of the Valley as a facility where patients and families feel their concerns are not always heard, where diagnostic decisions can be inconsistent, and where the environment can seem unsafe or unsanitary. The most persistent warning voices urge prospective patients to seek second opinions, to advocate vigorously for their loved ones, and to consider alternatives when possible. In moments of urgent need, the overarching message many readers take away is the importance of staying informed, asking questions, and recognizing that what is experienced in one visit may not predict what could occur in another. The repeated emphasis is on vigilance, accountability, and the need for meaningful improvements to ensure safer, more compassionate, and more reliable care for those who rely on emergency services.

Features

Housing

  • 98 resident community capacity 98 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Burbank-Glendale-Pasadena (3 miles away) Burbank-Glendale-Pasadena (3 miles away)
  • Los Angeles International (21 miles away) Los Angeles International (21 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Pacifica Hospital Of The Valley in Sun Valley, CA is an assisted living community that offers a wide range of amenities and care services for seniors. Residents can enjoy the convenience of on-site beauty salon, cable or satellite TV, computer center, gaming room, small library, and Wi-Fi/high-speed internet. The community also provides community-operated transportation and transportation arrangement for non-medical purposes as well as to doctors' appointments.

The fully furnished apartments at Pacifica Hospital Of The Valley come with private bathrooms and kitchenettes, ensuring comfort and convenience for residents. Housekeeping services are provided to maintain cleanliness and tidiness.

Meals at the community are served restaurant-style in a dining room, with special dietary restrictions taken into consideration. Assistance with activities of daily living including bathing, dressing, transfers, and medication management is available 24/7 through their 24-hour call system and supervision.

Residents can engage in various activities offered such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are also available to cater to individual needs and preferences.

With cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship nearby along with three hospitals in close proximity, Pacifica Hospital Of The Valley ensures that residents have easy access to essential services and support.

Overall, Pacifica Hospital Of The Valley is a well-equipped assisted living community that aims to provide a comfortable and fulfilling lifestyle for seniors while prioritizing their healthcare needs.

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (1.1 miles)
  • CVS Pharmacy (2.6 miles)
  • Walgreens (3 miles)
  • Rite Aid (3.2 miles)
  • CVS Pharmacy (3.8 miles)
  • Rite Aid (3.9 miles)
  • Walgreens (4 miles)

Parks

  • Playground (2.1 miles)
  • Van Nuys Sherman Oaks Park (6.1 miles)
  • Lake Balboa Park (7.1 miles)
  • Fryman Canyon Park (7.4 miles)
  • Coldwater Canyon Park (7.7 miles)
  • Encino Bike Path (8 miles)
  • O'Melveny Park (8 miles)

Hospitals

  • Kaiser Permanente Emergency (2.5 miles)
  • Tebi, Sina Dr - Providence Holy Cross Medical Center Diabetes Education (4.6 miles)
  • Veterans Administration (4.9 miles)
  • Rinaldi Convalescent Hospital (6.2 miles)
  • Olive View Ucla Medical Center (6.8 miles)
  • Providence St Joseph Medical Center (7 miles)

Restaurants

  • Wendy's (3.4 miles)
  • McDonald's (4.1 miles)
  • McDonald's (4.6 miles)
  • Wendy's (5.2 miles)
  • Porto's Bakery & Cafe (5.8 miles)
  • Taco Bell (5.9 miles)
  • Castaway (5.9 miles)

Physicians

  • Mid-Valley Comprehensive Health Center (3.8 miles)
  • Southern California Orthopedic Institute (4.9 miles)

Places of Worship

  • Immanuel Bible Church (3.9 miles)
  • St Michael & All Angels (7.2 miles)

Transportation

  • Baggage Claim (3.9 miles)
  • Burbank Airport Ride Share Pick Up (3.9 miles)
  • Hollywood Burbank Airport (BUR) (3.9 miles)
  • Terminal A (4 miles)
  • North Hollywood Metro Station (5.1 miles)
  • Van Nuys FlyAway Bus Terminal to LAX (5.4 miles)
  • Van Nuys Airport (VNY) (6.1 miles)

Cafes

  • Starbucks (4.9 miles)
  • Starbucks (5.8 miles)
  • Starbucks (6.1 miles)
  • Starbucks (6.5 miles)
  • Starbucks (6.6 miles)
  • Starbucks (6.9 miles)
  • Starbucks (7.7 miles)

Theaters

  • AMC Burbank 16 (6.3 miles)
  • Regal Sherman Oaks Galleria (7.2 miles)
  • Universal Cinema AMC at CityWalk Hollywood (7.6 miles)

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