Sunset Manor Convalescent Hospital

Pros

• Yvonne is described as the sweetest receptionist.
• The staff are very nice and attentive to residents' needs.
• They always keep the family informed.
• The kitchen adjusts meals to meet residents' needs.
• The staff are professional, caring and friendly.
• The facility is clean and well maintained.
• Blanca and the nursing staff are caring and considerate.
• Open communication is encouraged by the staff.
• Many staff members are helpful and appreciated by families.
• The nurses and aides are proactive and responsive to requests.
• The staff monitor residents closely and work as a team on monthly plans.
• The place is inviting, fresh, and clean, with nurses who are nice and helpful.
• Some reviewers consider Sunset Manor one of the best care facilities.
• Families express gratitude for the care and support provided.

Cons

• Reviewers claim almost all the nurses work only for their paychecks and lack competence.
• There is a report that a nurse ignored a patient and walked out for a break on the first night.
• Understaffing leads to patients waiting hours for care, including being left for changes after soiling themselves.
• There is constant staff turnover, signaling instability in care.
• Reviewers state staff lie or provide misleading/inaccurate information, withhold patient rights.
• Patient belongings are frequently missing from closets.
• Critics question the professional credentials and abilities of top staff, implying substandard care.

Review

Sunset Manor in El Monte, California, inspires a wide range of opinions from the families who have connected with it. For some, it is a place of comfort and reliable care, a community where staff know names, routines are predictable, and daily life runs smoothly for loved ones who need ongoing support. For others, it is a facility where concerns about staffing, communication, and accountability have left a lasting impression long after treatment ends. Taken together, the stories paint a portrait of a facility that can be a lifeline for some residents and their families, while also raising questions for those who have felt overlooked or misinformed.

Several families speak with warmth about the everyday operations and the people who keep Sunset Manor running. One reviewer highlights the teamwork across departments - kitchen, RNs and LVNs, CNAs, social workers, physical therapists, and even the finance, laundry, cleaning, and maintenance crews - and emphasizes the importance of a communicative culture. This account stresses that the staff not only address medical needs but also keep family members in the loop about day-to-day changes in care. A roommate who chose to stay at the Manor is described as loving the environment, and the reviewer celebrates the collective effort of the staff in making sure a patient's needs are met. The sentiment is clear: when a facility functions as a supportive network, the experience for the patient and their family can feel cohesive and reassuring, and a 5-star rating is offered with heartfelt gratitude.

On the other hand, several reviews voice concerns that reflect frustrations common in long-term care settings. One reviewer bluntly separates experiences into a broader critique of the nursing staff, suggesting that many nurses "only work for their paychecks" and that some interactions on the first night felt dismissive or negligent. The strong warning - that if you end up as a patient you might face serious consequences - highlights fears about understaffing, responsiveness, and the quality of bedside care. These comments emphasize a lived reality for families who worry about how quickly a patient's needs are being met, particularly during off-hours or during busy shifts. Taken with others, they sketch a cautionary portrait of a facility where staff turnover and workload pressures may affect patient experiences.

Amid these tensions, individual stories reveal both the human kindness and the complexity of care coordination. One family member shares a deeply positive hospital-to-home narrative about subacute care, describing Sunset Manor as a place where professional and compassionate staff supported a loved one after major surgery. The account praises the entire team for their genuine care and the patient's comfort, noting how the staff's efforts extended into discharge planning and post-acute resources. In this narrative, a particular staff member - Blanca - emerges as a beacon of responsive communication, patiently answering questions and guiding families through the discharge process. This caregiver's experience underscores how personal connections with specific nurses can leave lasting, positive impressions.

Yet, even within these positive experiences, there are cautions about how information is conveyed and how rights are explained. A reviewer calls out Blanca Alderete, the social worker, for offering information that felt misleading or insufficiently detailed about patients' rights. The message is clear: while compassionate care staff can make a difference in daily comfort, clarity about rights and decision-making processes is equally important to families navigating complex medical and facility choices. The same voice urges families to verify information with the facility and consider engaging an ombudsman when questions or disagreements arise, underscoring a proactive stance toward advocacy and patient autonomy.

Other narratives broaden the view further with long-term involvement and care trajectories. A family describes the experience of a loved one who has been at Sunset Manor for several years, praising proactive nursing staff and administrators who respond promptly to requests and maintain a generally clean environment with minimal odors. While acknowledging a nonfunctional phone system as a current shortcoming, the reviewer stresses that the overall care plan - established through team discussions and regular monitoring - remains strong. For families facing ongoing needs, such fidelity to a daily routine and attentive oversight can be a significant source of reassurance.

There are also accounts that reflect a mix of initial disappointment followed by eventual appreciation. One reviewer recalls an early period of dissatisfaction during a loved one's hospitalization, but notes that after bringing concerns to the staff, issues were addressed, and the overall outlook improved. The takeaway for this perspective is that open dialogue and responsive problem-solving can transform perception over time, even when initial apprehensions run high. This theme - um?brella care improving through engagement and trust - appears repeatedly as a thread through multiple testimonies.

Family members who advocate for careful consideration before making decisions about care emphasize the importance of understanding the facility's environment and talking to frontline staff. Some reviewers urge prospective families to observe how long CNAs have worked at Sunset Manor, to watch for turnover, and to assess how patients are treated when caregivers transition between tasks. They also recommend verifying what is promised about subacute programs, doctors, and post-discharge plans, noting that the best care often comes from teams that communicate clearly, demonstrate consistency, and respect residents' dignity and rights. A common caution is to avoid rushing into agreements without fully understanding the proposed care plan and ensuring it aligns with the patient's needs and preferences.

In the broader mosaic, Sunset Manor emerges as a place of undeniable contrasts. For some families, it represents a steady, attentive home away from home where staff are described as loving, professional, and deeply engaged. For others, it signals systemic challenges - understaffing, high turnover, and gaps in information that can leave families feeling uncertain about patients' safety and rights. Across the board, the reviews converge on a central point: the quality of care and the experience of residents at Sunset Manor hinge not only on medical treatment but on consistent communication, genuine empathy from caregivers, and transparent, rights-respecting interactions with families. As families navigate decisions about their loved ones, these layered perspectives offer a candid lens into what Sunset Manor can be - and what it still must strive to improve.

This part of El Monte, California offers a variety of amenities that may be appealing to seniors looking for a convenient and bustling neighborhood. There are several cafes and restaurants within a short driving distance, providing plenty of options for dining out or grabbing a cup of coffee. The area also boasts several parks for leisurely walks or outdoor activities. In terms of healthcare, there are multiple hospitals and pharmacies nearby, ensuring easy access to medical services. Additionally, there are places of worship for spiritual enrichment and theaters for entertainment. Public transportation is also available with the Metro Monrovia Station located within 5.3 miles. Overall, this neighborhood provides a vibrant and well-connected community for senior living.

Cafes

• Starbucks (1.1 miles)
• Flo's Coffee Shop (2.2 miles)
• Starbucks (3.2 miles)
• Bopomofo Cafe (5.2 miles)
• Panera Bread (5.6 miles)
• Porto's Bakery & Cafe (5.8 miles)
• Panera Bread (6 miles)

Restaurants

• In-N-Out Burger (2.2 miles)
• McDonald's (2.9 miles)
• McDonald's (2.9 miles)
• KIYO Arcadia (4.5 miles)
• Donut King (4.8 miles)
• McDonald's (4.8 miles)
• Johnny Rockets Santa Anita Mall (5.2 miles)

Parks

• Rosemead Park (2.4 miles)
• Live Oak Park (3 miles)
• Almansor Park (5 miles)
• Barnes Memorial Park (5.2 miles)
• Arcadia County Park (5.3 miles)
• George E. Elder Memorial Park (5.4 miles)
• Granada Park (6.3 miles)

Hospitals

• Kaiser Permanente Baldwin Park Medical Center (2.9 miles)
• Beverly Hospital (4.9 miles)
• Methodist Hospital of Southern California (5.1 miles)
• Hope (6 miles)
• City Of Hope (6 miles)
• Prado Center (6.4 miles)
• Kindred Hospital San Gabriel Valley (7.1 miles)

Pharmacies

• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.2 miles)
• Albertsons Pharmacy (3.3 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (4.4 miles)

Physicians

• Doheny Eye Center (4.5 miles)
• Santa Anita Medical Plaza (5.1 miles)
• Healthcare Partners Medical Group (5.4 miles)

Places of Worship

• Arcadia Chinese Baptist Church (4.7 miles)
• San Marino Community Church Nursery School (6 miles)
• First Evangelical Church Arcadia (6.4 miles)
• Saint Rita's Catholic Church (7.4 miles)

Theaters

• 0206 Amc Bar Santa Ani (5.2 miles)
• AMC Puente Hills 20 (7.8 miles)

Transportation

• Metro - Monrovia Station (5.3 miles)