Skyline Healthcare Center - San Jose

Pros

• Skyline Healthcare Center's staff, including Leni and Fe, are described as kind and caring, providing compassionate support to patients.
• The nursing staff demonstrates competence and a genuine concern for the well-being of their patients.
• Dr. Frederick is recognized for his attentive care and ability to address patient needs effectively.
• The facility quickly identified when issues arose with patients, ensuring they received timely medical attention.
• Family members feel confident in recommending Skyline due to the positive experiences their loved ones have had during their stay.

Cons

• The patient experienced a series of poor care incidents, including inconsistent wound care and lack of proper supplies.
• The air mattress provided was non-functional, causing additional discomfort and inadequate support for the patient's recovery.
• Communication issues with staff were prevalent, with many Certified Nursing Assistants (CNAs) struggling to understand basic instructions.
• The patient faced intolerable living conditions in a shared room with coughing patients and disruptive behavior from others.
• Staff demonstrated a lack of urgency in addressing critical requests, such as medication delivery and call button repairs.
• The environment allowed for excessive second-hand smoke exposure due to poorly maintained facilities.
• There was a significant shortage of staff, leading to delayed responses to patient needs and incomplete care tasks.
• The discharge process was chaotic, resulting in the patient not receiving his medications upon leaving the facility.
• A lack of communication regarding staff identities hindered trust and safety within the care environment.
• Overall, there was a concerning disregard for the patient's dignity and comfort throughout their stay at Skyline Healthcare Center.

Review

The experience of a patient at Skyline Healthcare Center, following extensive surgery and an arduous recovery process, paints a troubling picture of the care provided at this facility. Initially admitted on November 17, 2020, after flap surgery on August 20, 2020, for a decubitus ulcer due to being a T-4 paraplegic, the patient faced numerous challenges during their stay at the facility. Despite clear instructions from the surgeon regarding wound care and necessary accommodations—including the use of specialized bed mattresses—the actual care fell alarmingly short. The singular treatment nurse responsible for wound management was often unavailable when required, leading to confusion and missed treatments as floor nurses shifted responsibility back to her.

The details surrounding the mattress situation exemplify systemic issues within Skyline’s operations. The air mattress provided did not match what had been prescribed – it featured horizontal air cells instead of vertical ones designed for optimal pressure relief. Furthermore, upon discovery that the mattress was too long for the bed frame and continued complications with its functionality, maintenance workers took two days to modify the bed in a futile effort to remedy these problems. Indeed, despite expressing need for alternative solutions—such as bringing in a personal mattress—the initial denial mirrored larger coordination failures within Skyline's administration.

Ongoing medical concerns compounded these frustrations; notably, there were delays in changing essential equipment like drainage tubes post-surgery and mismanagement of medication protocols. Critical medications such as Clonidine were misadministered due to failure in monitoring blood pressure effectively—a standard safety practice overlooked consistently by staff members. Additionally, hygiene standards appeared compromised as evidenced by improper cleaning practices with blood pressure cuffs between patients—an alarming breach of infection control protocols.

Communication barriers further impeded the quality of care received by this patient. A significant portion of Certified Nursing Assistants (CNAs) struggled with language comprehension, complicating basic tasks and escalating stress levels for someone already facing considerable challenges due to communication impairments associated with physical disability. Repeated requests for medications turned into introductions into an ongoing theme—patients having to advocate diligently for their needs rather than relying on proactive medical interventions from facility staff.

As if inadequate medical care weren't concerning enough, additional discomfort arose from living conditions within shared rooms designed for three patients while coping with disruptive environments due to inconsiderate loudness from roommates or general hospital activity in common areas. Coughing fits among cohabitants prompted requests for relocation without satisfactory follow-through from nursing staff despite valid healthcare concerns about possible infections they could carry.

Contrastingly, another account extolled Skyline Healthcare Center’s virtues through positive testimonials concerning individualized attention and compassion shown towards residents battling dementia alongside rehabilitation needs such as hip replacements. Staff members were highlighted as nurturing figures capable of managing complex behaviors empathetically—qualities that seem particularly vital within skilled nursing facilities where patients’ needs can fluctuate widely based on individual circumstances—including both physical limitations and mental health considerations.

This dichotomy presents potential insights into systemic problems versus pockets of effective caregiving at Skyline Healthcare Center. While certain individuals found solace under compassionate caregivers like Leni and Fe alongside competent physicians such as Dr. Frederick—there lingers an overarching need for improved organization around critical nursing tasks intended to uphold safety standards while ensuring timely responses aligned with medical directives essential for patient recovery.

In conclusion, although some positive experiences highlight commendable caregiving efforts witnessed by certain families at Skyline Healthcare Center—alluding to dedicated staff capabilities—the series of documented complaints expressed by one particular resident reveal glaring inadequacies that necessitate urgent corrective action in operational practices across various departments within this healthcare setting moving forward toward excellence in patient-centered care.

This particular neighborhood in San Jose, California offers a convenient and diverse array of amenities for seniors looking to settle down in a vibrant community. With multiple hospitals such as O'Connor Hospital and Valley Health Center Bascom located within close proximity, residents have easy access to medical care. There are also numerous restaurants serving a variety of cuisines, as well as cafes for socializing or enjoying a cup of coffee. Parks like the San Jose Municipal Rose Garden provide opportunities for leisurely walks and enjoying nature. Additionally, there are pharmacies nearby for convenient access to medications, places of worship for spiritual fulfillment, and transportation hubs like the Santa Clara Caltrain Station and San Jose Diridon Station make it easy to travel around the area. Overall, this neighborhood offers a blend of healthcare services, dining options, recreational activities, and transportation convenience that would cater well to seniors looking for a comfortable and engaging living environment.

Hospitals

• O'Connor Hospital (0.2 miles)
• Valley Health Center Bascom (0.9 miles)
• Carbon Health (4.3 miles)
• Valley Medical Center Clinic (4.9 miles)

Restaurants

• Din Tai Fung (0.5 miles)
• Shake Shack (0.5 miles)
• King's Fish House (0.6 miles)
• Showplace Icon 8857 (0.7 miles)
• The Cheesecake Factory (0.7 miles)
• Yard House (0.7 miles)
• Meso Modern Mediterranean (0.9 miles)

Parks

• San Jose Municipal Rose Garden (0.6 miles)
• Frank M Santana Park (0.8 miles)
• Reed Street Dog Park (2.3 miles)
• Central Park (2.4 miles)
• Maywood Park (2.9 miles)
• Earl J Carmichael Park (3.4 miles)
• Machado Park (3.7 miles)

Physicians

• South Bay Allergy and Asthma Group (0.8 miles)
• Santa Clara Valley Speciality Center (0.9 miles)
• Shen Medicine Pediatrics and Associates (1.1 miles)
• Ear Associates & Rehabilitation Services (1.9 miles)
• Obstetrix Medical Group (2.3 miles)
• Allergy & Asthma Associates Of Northen California (2.3 miles)
• Palo Alto Medical Foundation (2.8 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (1.6 miles)
• Coffee & Water Lab (2.4 miles)
• Nirvana Soul (2.7 miles)
• Roy's Station Coffee & Tea (2.7 miles)
• Philz Coffee (2.8 miles)
• Starbucks (3.6 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Rite Aid (2.1 miles)
• Walgreens (2.2 miles)

Places of Worship

• Calvary United Methodist Church (1 miles)

Transportation

• Santa Clara Caltrain Station (1.8 miles)
• Santa Clara Transit Center (1.8 miles)
• San Jose Diridon Station (1.8 miles)
• Norman Y. Mineta San Jose International Airport (SJC) (2.8 miles)
• The Club at SJC (2.9 miles)
• Terminal A (2.9 miles)
• Apple Park Transit Center (3.9 miles)

Theaters

• Pruneyard Cinemas (2.7 miles)